NEED HELP - ZEN MI

I just bought a Zen Micro two days ago and am trying to get started. I loaded the software that came with the unit and my computer is not reading the device. I am running Windows XP and have uninstalled an reinstalled numerous times. Everytime I plug the device in, Windows prompts me that I have new hardware and tries to install it for me, the problem is, it should already be installed. I can bring up all the Creative products but in the software it says not connected when my device is clearly connected through the USB port. I don't get it, any tips on how to connect this bad boy.
I just bought it two days ago so I don't think I need to download anything off the net to upgrade.
Please help.

What actually happens when it tries to install?
For starters you might want to try downloading the latest software:
. Creative Zen and Jukebox Driver Upgrade version .30.03
2. Creative MediaSource Player/Organizer 3.30.2
3. Creative Zen and NOMAD Jukebox plugin 2.00.9 for Creative MediaSource
Install . then connect the player to the PC. Then install 2. and 3. (the player must be connected for 2. to verify you have a Creative product).

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