Need some help- elderly neighbour getting charged ...

Hi
I have a bit of an issue and was wonder if someone could offer advice. 
My mother lives in elderly sheltered housing and asked if I could connect a neighbours BT box. The old lady is disabled and clearly very vunerable, no family support as no children.  
I popped in and was shown a letter from BT which said 'Act Now to avoid losing your BT TV service' and it then went on to explain that the old box wasnt being supported. She was petrified she would lose her TV signal.
Anyway I proceeded to swap boxes only to find it wasnt even connected...her TV was plugged into the wall, so freeview which she was happy with.I also found a router / hub and asked about internet. She said she had never used the internet, no PC / laptop or anything.
All the old dear wanted was a BT landline. Closer inspection revealed she had been charged £70 a month for the last six years for services she doesnt use /need.
I rang BT today, explained everything and requested that the charges for internet / the box be stopped and someone collect the new box. 
After consultation with a manager they informed me that the old dear had agreed to a new box over the phone (she thought she would lose her TV!! ) and any change of contract is subject to a £186 charge !!
They simply would not give an inch on the matter. 
What do I do, where do we go from here.... clearly im not privvy to the phone conversations this old lady had but for six years she only wanted a landline, probably got confused with the freeview business and was obviously subject to some heavy duty selling from BT..
She's not worried about the six years but there is a point of princiipal about the £186 charge for not having a new box she doesnt need. 
Regards
Solved!
Go to Solution.

Hi doog442,
Thanks for posting!
I can definitely understand your concern!  Send over the details and we'll look into this.  You'll see the link to get in touch with us in my profile under the "about me" section.  You'll find it by clicking on my username.
Cheers
Robbie
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
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    Dan Page
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    The suggestion to change channels, that came from this original request, worked but just for a very short time. Now I have to shut down my computer overnight to get connected and then it only lasts for several hours and the connection quits.
    I thought maybe heat was a problem, but the last time it happened I opened the computer and played a large fan right on the card. This did not help. I shut it down for the night and it was fine the next morning for about 2 hours.
    One new data point; if I turn off just the airport on my laptop computer overnight, that will fix the problem for a short time also.
    Still need some help!!!
    Dan

    First, power off both the Time Capsule and AirPort Express.
    Wait a few minutes, then power up the Time Capsule first, and let it run for a few minutes.
    Temporarily, move the AirPort Express to the same room or close proximity to the AirPort Express and power it up.
    If the Express powers up correctly, power it off again and move it approximately half the distance between the Time Capsule and the general area that needs more wireless coverage. Try to minimize obstructions like walls, ceiling, heavy furniture, etc as much as possible. 
    Please report on your results.

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