Neither USB ports are working on my Macbook Pro

Hi,
I have a Macbook Pro and for the past year or so both my USB ports have been extemely tempromental and have only occassionally worked. Both have now stopped working - they both give out power, for example, if I plug my iPhone into my mac when turned off it will turn on, but it won't show that it is charging.
I have reset the SMC and the PRAM but this hasn't helped resolve the issue. All software it up-to-date. My mac often 'sleeps' for no apparrent reason and takes extremely long to wake up and it often freezes. According to the Disk Utility there does not appear to be any problems with my hard drive.
Do you know of any other steps I can take to resolve the issue? I am not covered by apple care.
Thank you in advance,
Daniel.

You certainly would if you had Apple care, but I sense you don't. I suspect that the odds are against you but one never knows unless one tries.
I cannot give you any realistic cost figures, but I have seen reported on this forum that logic board replacements are well into the hundreds of dollars. I hope that the repair will not come to that.
In spite of my pessimistic response, I wish you a very good 2013.
Ciao.

Similar Messages

USB ports stopped working in my Macbook Pro

USB ports stopped working in my Macbook Pro

I do not know anything about audio consoles nor do I have an iPhone.
My iPod also does not show on the desktop but it is recognized in iTunes, Check if that is the case for your MBP.
Do you have the appropriate boxes checked in Finder Preferences?
See if this support article is of any assistance:
http://support.apple.com/kb/TS1410
If you have an external HDD, connect it to your MBP and see if it is recognized. If it does not show on the desktop, check Disk Utility.
Have you tried all USB ports? It could be that the problem lies in your MBP.
Ciao.

USB ports are still dead on MacBook Pro 2011

I am still out here. I have spent days weeks working on getting my two USB ports to work. I basically use the USB ports for a wireless mouse and various flashdrives/memory sticks. I have a MacBook Pro 2011 Snow Leopard 10.6.8 I have tried software update, SMC and PRAM resets, battery reset, hardware test, creating a new user account....and browsing and reading numerous discussion boards.....awgh! I have stopped short of using my install DVD (fear of loosing data), upgrading to Lion or Mountain Lion (some fear of loosing an application that might not be compatible), contacting an Apple Store (AppleCare or whatever--live 2 hours away + fear of expense), and of course, trashing the laptop. Does anyone out there have any possible solutions? I see I am not alone. --A frustrated first-time Apple products owner.

franklinstahl & PhilippsXS,
The reason Apple's choice of a forum for tech support is so frustrating, is that people like yourselves, who have obviously found a solution to their problems, never come back and finish what they started.
franklinstahl you posted this 6 months ago. I don't believe you've gone for 6 mos without working USB ports. PhilippsXS, same thing. Only a month has gone by but you posted about it twice then never came back.
Please tell the community what you had to do to fix your USB ports.
I just read that on the MBP unibody models, sometimes you need to remove the battery before resetting the SMC. I'm about to try that unless you report back first.
After I try it I'll be sure to come back and report on what happened.
GL
The other reason Apple support is so frustrating is that you have Level 5 members helping people but not revealing sources or how they came up with the solution as if it were magic.
You also have Level 5s like OGLETHORPE who don't have an answer but waste space and intimidate newbies by leaving sarcastic answers and unfounded projections in places that would best be left empty.

One USB Port not Working Properly on MacBook Pro 3,1

I have an older macbook 3,1 running Mavericks OS and recently one of my left USB ports has not been:
1) able to eject external hard drives plugged into it (I have to force eject)-instead it gives me a message that one or more programs may be using it (even though I don't have any programs using it). The hard drive is being powered by USB has a 3.0 connection although this wasn't a problem in the past... I tried the other USB port and it can eject just fine from that port.
2)Intermittent communication with mouse.
Not sure if this is a hardware issue but when I try to run diagnostics on this laptop by holding down the "D" key at startup it doesn't take me to diagnostics. I no longer have the discs for this laptop (containing said hardware test) so I can't boot the diagnostics from that discs. In lieu of a hardware test I opened CONSOLE and did a search for USB and there were a couple of these messages:
8/29/14 12:13:43.000 AM kernel[0]: **** [IOBluetoothHostControllerUSBTransport][SuspendDevice] -- Suspend -- suspendDeviceCallResult = 0x0000 (kIOReturnSuccess) -- 0xdc00 ****
Is this a logic board issue? Would rolling my OS back to pre-Mavericks work? The problem didn't emerge right when I updated to Mavericks however I have had luck changing OS stuff (updating or rolling back) with faulty USBs...
Here are other troubleshooting methods I have attempted with no success:
-Disk Utlity (repair disk and permissions)
-RESET PRAM NVRAM
-Remove battery
-RESET SMC
-Shut Down
-Run Disk Utility @ startup
I'd love to get access to a Hardware Test compatible with my macbook. The links I have found online are to incomplete files. If someone @ Apple could send some Hardware diagnostics tool my way via a disk image that would be perfect.

Did you boot into Recovery or try & run OS X Utilities, to attempt a test?
Depending on the computer, that may be your best bet, short of taking
the computer to an Apple Store with Genius bar; or to an AASP who is
trained in Apple repair & testing services.
A replacement of original install restore DVD with the correct AHT on
a bootable DVD, could be obtained by contacting Apple support or
the main online Apple sales, or applecare; there would be a fee.
They'd need to know the Serial Number and product info, and you'd
have to provide a form of payment in order to get replacement discs;
and if the computer is way too old, those may be harder to get now.
The main system tools could be installed in Recovery partition.
And Ms Sammit may have answered this.
Good luck & happy computing!
edited

How do I determined if the USB ports are working?

How can I determine if the USB ports are working. Macbook Pro i7.
Thanks for any help. This is a new computer to me migrating from a PC system.

Blessings to those who are able to reply with possible answers. I am sorry....but I have spent days working on getting my two USB ports to work also. I basically use the USB ports for a wireless mouse and various flashdrives/memory sticks. I have a MacBook Pro 2011 Snow Leopard 10.6.8 I have tried software update, SMC and PRAM resets, battery reset, hardware test, creating a new user account....and browsing and reading numerous discussion boards.....awgh! I have stopped short of using my install DVD (fear of loosing data), upgrading to Lion or Mountain Lion (some fear of loosing an application that might not be compatible), contacting an Apple Store (AppleCare or whatever--live 2 hours away + fear of expense), and of course, trashing the laptop. Does anyone out there have any possible solutions? I see I am not alone. --A frustrated first-time Apple products owner.

Only one of my fans are working on my macbook pro retina 13 inch late 2013 model. Is something wrong?

It appears that only one of my fans are working on my macbook pro with retina display 13 inch late 2013 model. Is some thing wrong? if so how can i fix it?

To my knowledge there is only one fan on all 13" Mac notebooks, Retina or standard screen. Not enough space for a second fan and no Discrete GPU to cool.
So nothing is wrong.

Why are my USB ports are working, but not providing power?

I just got a brand new 15" Macbook Pro and the USB ports appear to be working fine for items that don't require power, but I plugged my Avid Mbox into it and the power light on the Mbox flashes, indicating it is not getting enough power. The Mbox works fine on my other Macbook Pro (2010 model) and it works on my Imac, but not the new Macbook. I have a powered hard drive that works fine on the new Macbook, so the USB port is not dead, but just seems to not be supplying power properly for this device that needs it. I don't have another item which uses the power like this to test, but I wonder if anyone has any idea if this is simply faulty hardware and if there is a conclusive way to test. As it's literally two days old, I would exchange it if it really isn't working properly. Only difference between this new Mac and the others is that it's running Lion and the others are running Snow Leopard.

If you have an iPhone or iPod that can be charged by the USB port, then the problem lies with the Mbox and/or the cable attaching it. If you google the problem (and I hope you did, because there are tons of posts at the various Mac websites about troubles with the Mbox and the MacBook Pro), you'll see people either plug and play with no issues, or they spend a lot of time doing so. It sounds like you're the latter.
Anyways, if an iPhone or iPod (or anything else that requires USB power to run) doesn't work, then the issue is your MBP.

I have an iPod G2 with a firewire 400 lead. how can I attach it to my new 13 inch Mac book Pro, is there a 400 to 800 firewire converter. USB lead wont work with the Macbook Pro. iPod used as an external drive to archive memory cards on the go.

My G2 iPod that I use as an external drive to archive memory cards on the go cannot link with my new 13" Macbook Pro cause it uses a firewire 400 lead. It will not work with a USB lead. Is there a firewire 800 ipod lead or converter available? Can any one shed some light on this please?

As far as I know, if a harddrive works with a Macpro, it should work with the Macbook: if your Macbook is low on power, plug in the AC adapter
If your Macbook has a firewire port, then it should be fine. BUt i would do somemore research first.

I need to find a powered usb hub that works with my Macbook pro

I've got a macbook pro mid 2010. And 2 usb ports isn't enough. Even with the powered hubs taht I have tried none will seem to charge my ipad 2. It only works if it is plugged directly in to the Macbook. So is there a powered usb hub out there that can handle having an ipod and and ipad plugged into them and actually charge these devices. Thanks in advance.

Yes. Google...

How do I get usb superdrive to work with new macbook pro. superdrive rejects cd ?

Just purchased new system. (never had an apple before) so I am all at sea. followed the instructions to uodate the system. whenI inserted a cd with program to be installes foe a Mac, it was ejected. inserted a cd with 'jpeg files only on it it too was rejected, with no message. Am I missing anything?

I suggest you return the Apple Superdrive and buy any other brand external DVD drive that connects by USB port.
Any brand will work with your Mac, cost less and work better.

USB doesn't work on my Macbook Pro

Hey guys ! So I very like taking pictures and stuffs.. so I decide to buy a Macbook Pro ( 10.7.5 ) to make my picture more beautiful But it's not turn easy like I thought. All the usb I tried didn't work on my macbook ! I don't know why but just my HTC phone or the iPod work, the Nikon or Fujifilm don't work at all. First, I socket my usb and like usually, I click " Go " then " Computer ". I don't see anything like Nikon or Fujima on the devices things.. So that means I cant see my pictures on my macbook I am very disappointed about this. I hope you guys can find solutions for me. Thank you very much, good day <3

Hello,
I didn't download anything It just didn't show up in " Devices ". And yes I have, they said something about Mac doesn't work with Nikon or stuffs, just only with the Sony?? Is that true ?
Thanks for help.

None of my passwords are working on my macbook pro

I booted up my computer for the first time this afternoon and one of the passwords I use will not be accepted for the logins I use it for. This includes whhen I am asked to update my software, install new software, boot up in safemode, and even authenticating to log into my college email through safari or firefox. I have never had this problem before and I am sure that my password is correct and that I do not have caps lock on. Has anyone heard of this problem?

Ok to give you more information I just reset my online berkeley email to a new password through my dads computer and now my online email works perfectly. This passowrd that is not working is generally my most proected one and to my knowledge I use it for that email and my computer exclusivley although a there may be a few others that use it if I used this password there it was a secure site. This is the only username/login id on my macbook and since i dont require a password to boot up I can pretty much use any service on my computer that does not utillize that password. I can make it through the week now and when i go home this weekend i can offload my important files to my 1tb drive and restore my entire computer if i have to. This is a really weird problem haha, I am not sure if i picked up some malware but everything else works as well as usual on my computer bar this problem. Given this information do you have any other selections. (and just to reiterate this password worked for my online email on my dads/brothers macbooks not mine, it is the same password that wont work for any of my macbook Finder logins. I successfully changed the password on the other computer which i couldnt do on this one. the situation is stymying me.) On another note i generally get a lot of spinning color balls so i might try and wipe my computer just to try and fix that

Usb ports are not working in windows 7 (64bits)

hello
recently installed windows 7 on my laptop 15-n203tx
problem is my usb ports are working great in pre installed win 8.1 but now in win 7 just one port is working and it is usb port 2.0 and other two are 3.0 and not workng plz help me to fix this issue !!
This question was solved.
View Solution.

Hi:
You need to install this usb3 driver.
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-127803-1&cc=us&dlc=en&lc=en...

USB Ports Not Working

The USB Ports on my 2012 MacBook Pro have stopped working. Initially, port #1 (the one closest to the screen) stopped working, but now (probably nearly 12 months later) they have both stopped working. The SD card reader is starting to work intermittently too.
The only life I get from either port is if I plug a device into port one, as I remove it, I get a warning saying the USB ports have been disabled due to them drawing too much power. The device never mounts in finder, though. This doesn't happen if I plug a device into port two. It doesn't make a difference what type of device I plug in (have tried USB stick, external hard drive, usb mouse). The results are always the same.
I have reset both the PRAM and SMC which didn't help.
I've also done hardware check through the "about this Mac" and found that neither USB port are appearing in the device tree, although the internal device ports are (for items such as built in mouse, keyboard, camera etc)
It's possible/likely to have had moisture in it at some point since it's spend nearly 3 years in clubs (was my DJ laptop then general work purposes as a manager), but as it did deteriorate gradually it's not a spillage that directly or immediately caused the issue.
Im currently runninf Mac OS X 10.10.2 . The issues were present prior to upgrade (was running 10.6.8 when the issue first occurred) and nothing has changed since the upgrade.
Anyone have any ideas of other things I should try/tests I should do?
I'm starting to assume that it's hardware related, and in which case, what components should I be looking to replace, and are there tests I can do to ascertain (or at least narrow down) which components may have failed.

Spoiler (Highlight to read)
YOu will need to install the chipset driver software , IMEI software and the usb 3.0 driver.
The drivers appear to be missing from the support portal.
I will contact HP and ask that it be looked into.
Check the portal everyt few hours to see if the driver download section has been returned to its place. The link to the support portal is below.
http://support.hp.com/us-en/product/HP-15-Notebook-PC-series/6529963/model/6822836/product-info
****Please click on Accept As Solution if a suggestion solves your problem. It helps others facing the same problem to find a solution easily****
2015 Microsoft MVP - Windows Experience Consumer

Installed Windows & 32 Bit But Drivers and USB ports NOT WORKING.

I bugh an HP Pavillion TS 14 Notebook that came preinstall with Windows 8.1 64 bit which I hate so wiped the drives and installed Windows 7 32 bit and now I have a big problem. None of my network drivers work and the 2 uSB ports where I plug my mouse and other SB hardware in no longer work.
I did a back up of the SW Set up file that has all of the HP dvers for my laptop but both the network and video divers won't install. And When I try to install the drives I get the eror message saying they are not compatible with this version of Windows.
I have loked on the HP website under my laptop model which s as above but HP don't do drivers for Windows 7 32 for my laptop. And I have looked on both the Realteck website for both the Realteck ethnet and Realteck wireless network drivers but none of them work or install on my operating system. The video drivers Intel don't work either. So I am really stuck a I cannot go back to Windows 8.1 as though that 32 bit Windows 7 would work on my laptop but most of my drivers are not compatible with the operating sytem And I don't want to install 64 bit Windows as I like 32 bit.
The drivers that are not working on Windows 7 32 bit are:
Realteck RTL8188EE 802-11b/gn witeless lan
Realteck ethnet die and
Intel High definition graphcs driver
Which don't work at all on Windows 7 32 bit as they are 64 bit only drivers.
So can you please post me a link bth the network and Intel graphics drvers that work with my laptop. As I have tried lots of different Realteck and raphics drivers for Window 7 but NONE of them work on my system. And None of my USB ports are working either. So how do I solve this problem?
This question was solved.
View Solution.

Hi:
Should be no problem to get W7 32 bit to work on that model.
Just use all of the drivers and software from the HP Probook 450 G0 on your model except the Audio, BIOS and firmware files.
Your model uses the Intel HD graphics driver only.
The first driver you have to install is the Intel chipset installation utility and then reboot.
http://h20565.www2.hp.com/portal/site/hpsc/public/psi/swdHome/?cc=us&lang=en&sp4ts.oid=5359407&ac.ad...
Audio: Accept the agreement. Download and install the first driver on the list.
http://www.realtek.com.tw/downloads/downloadsView.aspx?Langid=1&PNid=14&PFid=24&Level=4&Conn=3&DownT...
If for some reason, the Intel HD graphics driver from that model does not work, then use this one...
https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=23713

Neither USB ports are working on my Macbook Pro

Similar Messages

Maybe you are looking for