Netflix website won't load correctly on new Macbook pro.

The Netflix WEBSITE isn't loading correctly on my new macbook pro. The < > arrows used to scroll through movies on the homepage don't seem to be working. When you click/hover over them nothing happens. Also, the title and description box that usually appears when you hover your mouse over a movie isn't showing up either...and lastly the box where you can filter the movies you want to see in a specific category "Ex. "Dark comedies, Romantic comedies, Foregin Comedies etc.." isn't showing up.
Im assuming this is an issue with either safari or the macbook itself because I don't know what else it could be. I tried clearing all cookies,
cache, and history but it didn't help. The movies are streaming fine it's just the website that messed up. All other websites seem to be working fine though.

Probably a Java issue. Try another browser and also try loading Java from www.java.com. BTW, the current version won't run properly in Safari, so you'll probably end up running FireFox anyway.

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Data transfer from 08 macbook pro that won't start up to new macbook pro?

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1. You need a FireWire 800 to Thunderbolt adapter.
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FCE won't open on my new MacBook Pro - says I need a Quartz Extreme Card

I just bought a new MacBook Pro Laptop, and since I was having lots of hardware and software related problems with my old one, I clean installed everything rather than transferring things through archive.
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Message was edited by: nate.andersen

No, I have FCE 4 - should have said that - and it worked on my older Intel based MacBook Pro.
As it turns out, though, I think I've solved the problem, adapting a solution to a related problem I found on MacRumors.com. Don't know why this is necessary, but here's the solution I tried:
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2. open the "Contents" folder and then open the "info.plist" folder in Text Edit
3. find the line that says: "<key>AELMinimumQuartzExtremeCapable</key>," and replace it with "<key>AELMinimumGeForceCapable</key>", and then make sure that the next line says "<string></string>" without any number specified. Or, if you have some other kind of graphics card that you know is compatible, you could say what that is instead of GeForce. I found it doesn't work just to delete this line completely.
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ITunes will not load to my new MacBook Pro

Transferred everything from MacBook to new MacBook Pro. Everything is working except iTunes. Restarting, disinstalling, and reinstalling makes no difference as iTunes starts checking the iTune library and then displays the message "iTunes quit unexpectedly" allowing you to send a report to Apple.
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Process: iTunes [752]
Path: /Applications/iTunes.app/Contents/MacOS/iTunes
Identifier: com.apple.iTunes
Version: 9.2.1 (9.2.1)
Build Info: iTunes-9210501~4
Code Type: X86 (Native)
Parent Process: launchd [96]
Date/Time: 2010-08-23 21:43:27.704 -0700
OS Version: Mac OS X 10.6.3 (10D2101a)
Report Version: 6
Interval Since Last Report: 17413 sec
Crashes Since Last Report: 48
Per-App Interval Since Last Report: 2761 sec
Per-App Crashes Since Last Report: 46
Anonymous UUID: C74A4A22-DEF0-4456-AB4F-AF9D1DF8B914
Exception Type: EXCBADACCESS (SIGBUS)
Exception Codes: KERNPROTECTIONFAILURE at 0x0000000000001002
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Thread 0 Crashed: Dispatch queue: com.apple.main-thread
0 com.apple.iTunes 0x00030000 0x1000 + 192512
1 com.apple.HIToolbox 0x92c82109 DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 1567
2 com.apple.HIToolbox 0x92c813d0 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 411
3 com.apple.HIToolbox 0x92c8122f SendEventToEventTargetWithOptions + 58
4 com.apple.HIToolbox 0x92ca7222 HIView::SendVisibilityChanged() + 146
5 com.apple.HIToolbox 0x92ca727c HIView::AncestorBecomingVisible() + 60
6 com.apple.HIToolbox 0x92ca72b3 HIView::AncestorBecomingVisible() + 115
7 com

loganbill wrote:
Transferred everything from MacBook to new MacBook Pro.
how did you do that ?
i've found the most successful method to transfer an iTunes library from one Mac to another is this:
connect the two Macs with a firewire cable, boot the source Mac in _*Target Disk Mode*_, and copy the entire iTunes folder (not just the iTunes music folder) from <MacintoshHD>/users/<yourname>/music on the source to <MacintoshHD>/users/<yourname>/music on the target (overwriting the iTunes folder in place there).
Exception Type: EXCBADACCESS (SIGBUS)
Exception Codes: KERNPROTECTIONFAILURE at 0x0000000000001002
your profile suggests you're on 10.6.3. if that's the case, i suggest you do this:
(a) download the [_*Mac OS X v10.6.4 Update (Combo)*_|http://support.apple.com/kb/dl1048]
(b) repair permissions using *disk utility* and reboot your Mac into _*safe mode*_
(c) run the combo while in *safe mode*.
(d) when the updater is done, let your Mac reboot normally
(e) repair permissions again
please post back with results !
JGG

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My new MacBook pro is stuck on grey screen after loading kies, My new MacBook pro is stuck on grey screen after loading kies

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Illustrator cs6 won't launch on a new MacBook Pro

I have the DVD to load the Adobe CS6 onto a MacBook Pro. Illustrator won't launch. All the other CS6 applications open fine. I updated everything through Adobe and Illustrator still doesn't launch. I also updated the Java to the latest version (7). This is what comes up after the launch of Illustrator fails.
Process:
Adobe Illustrator [10365]
Path:
/Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
Identifier:
com.adobe.illustrator
Version:
691 (16.0.4)
Code Type:
X86-64 (Native)
Parent Process: launchd [150]
Responsible:
Adobe Illustrator [10365]
User ID:
502
Date/Time:
2014-02-16 12:48:04.729 -0800
OS Version:
Mac OS X 10.9.1 (13B3116)
Report Version: 11
Anonymous UUID: A807EB09-3877-1DBF-F561-CE2F99CD7C1A
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Application Specific Information:
terminating with uncaught exception of type dvacore::filesupport::dir_create_exception: $$$/dvacore/filesupport/DirCreate=The directory '@0' could not be created. Please check the parent directory protection or permission rights.
abort() called
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0   libsystem_kernel.dylib
0x00007fff8cf1f866 __pthread_kill + 10
1   libsystem_pthread.dylib
0x00007fff87ef035c pthread_kill + 92
2   libsystem_c.dylib
0x00007fff87593bba abort + 125
3   libc++abi.dylib
0x00007fff8a7c5141 abort_message + 257
4   libc++abi.dylib
0x00007fff8a7eaaa4 default_terminate_handler() + 240
5   libobjc.A.dylib
0x00007fff8794a322 _objc_terminate() + 124
6   libc++abi.dylib
0x00007fff8a7e83e1 std::__terminate(void (*)()) + 8
7   libc++abi.dylib
0x00007fff8a7e808b __cxa_rethrow + 109
8   com.adobe.illustrator
0x0000000100848b70 0x100000000 + 8686448
9   com.adobe.illustrator
0x0000000100704284 0x100000000 + 7357060
10 com.adobe.illustrator
0x00000001006f4cfc 0x100000000 + 7294204
11 com.adobe.illustrator
0x0000000100163528 0x100000000 + 1455400
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0   libsystem_kernel.dylib
0x00007fff8cf20662 kevent64 + 10
1   libdispatch.dylib
0x00007fff8721743d _dispatch_mgr_invoke + 239
2   libdispatch.dylib
0x00007fff87217152 _dispatch_mgr_thread + 52
Thread 2:
0   libsystem_kernel.dylib
0x00007fff8cf1fe6a __workq_kernreturn + 10
1   libsystem_pthread.dylib
0x00007fff87ef0f08 _pthread_wqthread + 330
2   libsystem_pthread.dylib
0x00007fff87ef3fb9 start_wqthread + 13
Thread 3:
0   libsystem_kernel.dylib
0x00007fff8cf1fe6a __workq_kernreturn + 10
1   libsystem_pthread.dylib
0x00007fff87ef0f08 _pthread_wqthread + 330
2   libsystem_pthread.dylib
0x00007fff87ef3fb9 start_wqthread + 13
Thread 4:
0   libsystem_kernel.dylib
0x00007fff8cf1fe6a __workq_kernreturn + 10
1   libsystem_pthread.dylib
0x00007fff87ef0f08 _pthread_wqthread + 330
2   libsystem_pthread.dylib
0x00007fff87ef3fb9 start_wqthread + 13
Thread 5:
0   libsystem_kernel.dylib
0x00007fff8cf1fe6a __workq_kernreturn + 10
1   libsystem_pthread.dylib
0x00007fff87ef0f08 _pthread_wqthread + 330
2   libsystem_pthread.dylib
0x00007fff87ef3fb9 start_wqthread + 13
Thread 6:
0   libsystem_kernel.dylib
0x00007fff8cf1f716 __psynch_cvwait + 10
1   libsystem_pthread.dylib
0x00007fff87ef1c3b _pthread_cond_wait + 727
2   com.apple.CoreServices.CarbonCore
0x00007fff811a6a50 TSWaitOnCondition + 108
3   com.apple.CoreServices.CarbonCore
0x00007fff811a6c4f TSWaitOnConditionTimedRelative + 172
4   com.apple.CoreServices.CarbonCore
0x00007fff8117738d MPWaitOnQueue + 192
5   com.adobe.ACE
0x0000000102a2e2c9 0x1029f5000 + 234185
6   com.adobe.ACE
0x0000000102a2d5da 0x1029f5000 + 230874
7   com.apple.CoreServices.CarbonCore
0x00007fff8117790b PrivateMPEntryPoint + 58
8   libsystem_pthread.dylib
0x00007fff87eef899 _pthread_body + 138
9   libsystem_pthread.dylib
0x00007fff87eef72a _pthread_start + 137
10 libsystem_pthread.dylib
0x00007fff87ef3fc9 thread_start + 13
Thread 7:
0   libsystem_kernel.dylib
0x00007fff8cf1f716 __psynch_cvwait + 10
1   libsystem_pthread.dylib
0x00007fff87ef1c3b _pthread_cond_wait + 727
2   com.apple.CoreServices.CarbonCore
0x00007fff811a6a50 TSWaitOnCondition + 108
3   com.apple.CoreServices.CarbonCore
0x00007fff811a6c4f TSWaitOnConditionTimedRelative + 172
4   com.apple.CoreServices.CarbonCore
0x00007fff8117738d MPWaitOnQueue + 192
5   com.adobe.ACE
0x0000000102a2e2c9 0x1029f5000 + 234185
6   com.adobe.ACE
0x0000000102a2d5da 0x1029f5000 + 230874
7   com.apple.CoreServices.CarbonCore
0x00007fff8117790b PrivateMPEntryPoint + 58
8   libsystem_pthread.dylib
0x00007fff87eef899 _pthread_body + 138
9   libsystem_pthread.dylib
0x00007fff87eef72a _pthread_start + 137
10 libsystem_pthread.dylib
0x00007fff87ef3fc9 thread_start + 13
Thread 8:
0   libsystem_kernel.dylib
0x00007fff8cf1f716 __psynch_cvwait + 10
1   libsystem_pthread.dylib
0x00007fff87ef1c3b _pthread_cond_wait + 727
2   com.apple.CoreServices.CarbonCore
0x00007fff811a6a50 TSWaitOnCondition + 108
3   com.apple.CoreServices.CarbonCore
0x00007fff811a6c4f TSWaitOnConditionTimedRelative + 172
4   com.apple.CoreServices.CarbonCore
0x00007fff8117738d MPWaitOnQueue + 192
5   com.adobe.ACE
0x0000000102a2e2c9 0x1029f5000 + 234185
6   com.adobe.ACE
0x0000000102a2d5da 0x1029f5000 + 230874
7   com.apple.CoreServices.CarbonCore
0x00007fff8117790b PrivateMPEntryPoint + 58
8   libsystem_pthread.dylib
0x00007fff87eef899 _pthread_body + 138
9   libsystem_pthread.dylib
0x00007fff87eef72a _pthread_start + 137
10 libsystem_pthread.dylib
0x00007fff87ef3fc9 thread_start + 13
Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x0000000000000000 rbx: 0x00007fff7225a310 rcx: 0x00007fff5fbff518 rdx: 0x0000000000000000
rdi: 0x0000000000000707 rsi: 0x0000000000000006 rbp: 0x00007fff5fbff540 rsp: 0x00007fff5fbff518
   r8: 0x0000000000000000   r9: 0x00007fff875bb900 r10: 0x0000000008000000 r11: 0x0000000000000206
r12: 0x00007fff5fbff6a0 r13: 0x0000000000000000 r14: 0x0000000000000006 r15: 0x00007fff5fbff580
rip: 0x00007fff8cf1f866 rfl: 0x0000000000000206 cr2: 0x0000000108027f50
Logical CPU:
0
Error Code:
0x02000148
Trap Number:
133
Binary Images:
0x100000000 -
0x101876fef +com.adobe.illustrator (691 - 16.0.4) <69AF39E9-A928-8769-94DE-AC579EB0FD84> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
0x101ab9000 -
0x1027feff7 +libicudata.40.0.dylib (40) <6211D655-ECF8-7378-CF68-3B07300D5A29> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/ICUData.framework/Versions/4.0/libicudata.40.0.dylib
0x102811000 -
0x10287ffef +com.adobe.headlights.LogSessionFramework (2.1.2.1652) <25E6F475-1522-419C-2169-547FCF2FD97F> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/LogSession.framework/Versions/A/LogSession
0x1028d3000 -
0x1028d5fff +com.adobe.AdobeCrashReporter (7.0 - 7.0.1) <B68D0D42-8DEB-3F22-BD17-981AC060E9D7> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobeCrashReporter.framework/Versions/A/AdobeCrashRep orter
0x1028da000 -
0x102937ff7 +com.adobe.aiport (aiport version 16.0.0 - 16.0.0.690) <577BD19B-B362-35B4-6020-2F038DEA5877> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AIPort.framework/Versions/A/aiport
0x10295e000 -
0x1029c3ff7 +com.adobe.filterport (filterport version 16.0.0 - 16.0.0.690) <0298BED7-3107-5330-292B-D7BAA1326B8E> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/FilterPort.framework/Versions/A/filterport
0x1029f1000 -
0x1029f1ff7 +com.adobe.SPBasic (SPBasic version 16.0.0 - 16.0.0.690) <5DB43D6A-1CA5-CD74-C2B9-5B02AAC809FD> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/SPBasic.framework/Versions/A/SPBasic
0x1029f5000 -
0x102b6efff +com.adobe.ACE (AdobeACE 2.19.18.20990 - 2.19.18.20990) <48C7C467-93A7-F609-1083-D0DD3C0B8988> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobeACE.framework/Versions/A/AdobeACE
0x102b81000 -
0x103189fff +com.adobe.AGM (AdobeAGM 4.26.20.20990 - 4.26.20.20990) <8F9BD5CF-287E-9EF1-926D-728359878CAC> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobeAGM.framework/Versions/A/AdobeAGM
0x103225000 -
0x103267ff7 +com.adobe.ARE (AdobeARE 1.5.02.20990 - 1.5.02.20990) <2FF36232-F715-2228-ACC0-BABFC0D6F779> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobeARE.framework/Versions/A/AdobeARE
0x10326f000 -
0x103369fe7 +com.adobe.AXEDOMCore (AdobeAXEDOMCore 3.7.101.18636 - 3.7.101.18636) <C7652AF2-56D7-8AF8-A207-0BDEDDFF0BEC> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobeAXEDOMCore.framework/Versions/A/AdobeAXEDOMCore
0x10340d000 -
0x10342cfff +com.adobe.BIB (AdobeBIB 1.2.02.20990 - 1.2.02.20990) <84AEC009-ED37-875D-BA3B-19FF2A53F9EF> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobeBIB.framework/Versions/A/AdobeBIB
0x103433000 -
0x10345bff7 +com.adobe.BIBUtils (AdobeBIBUtils 1.1.01 - 1.1.01) <4D9551F1-B07C-3BAF-0CED-1F83C866BCAA> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobeBibUtils.framework/Versions/A/AdobeBIBUtils
0x103462000 -
0x1037c6ff7 +com.adobe.CoolType (AdobeCoolType 5.10.34.20990 - 5.10.34.20990) <3D5F8577-39F8-D1D0-81FE-6DC4203A9719> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobeCoolType.framework/Versions/A/AdobeCoolType
0x103812000 -
0x103c58fff +com.adobe.MPS (AdobeMPS 5.8.0.24821 - 5.8.0.24821) <E8E87710-F66B-32B5-97C6-A35D20867697> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobeMPS.framework/Versions/A/AdobeMPS
0x103cd5000 -
0x104dd3fef +com.adobe.psl (AdobePSL 13.0.0.21041 - 13.0.0.21041) <910C283A-607C-F863-97EF-07FB2EEB38AD> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobePSL.framework/Versions/A/AdobePSL
0x104f94000 -
0x104ff4ff7 +com.adobe.AdobeXMPCore (Adobe XMP Core 5.3 -c 11 - 66.145661) <B475CD07-1024-560D-5BFE-2A6FCE63925C> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobeXMP.framework/Versions/A/AdobeXMP
0x104ffe000 -
0x1050b6fe7 +com.adobe.AdobeXMPFiles (Adobe XMP Files 5.4 -f 49 - 66.145661) <9F30F410-B84E-EB85-7F2C-C72BCD50CB77> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobeXMPFiles.framework/Versions/A/AdobeXMPFiles
0x1050e9000 -
0x105193fe7 +libicucnv.40.0.dylib (40) <768D99C5-46B9-B849-2834-B5BF541856D1> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/ICUConverter.framework/Versions/4.0/libicucnv.40.0.dy lib
0x1051ba000 -
0x1052fafe7 +libicui18n.40.0.dylib (40) <B0341318-FB92-A0CF-2CA5-7FA100624DBD> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/ICUInternationalization.framework/Versions/4.0/libicu i18n.40.0.dylib
0x105379000 -
0x10547bfef +libicuuc.40.0.dylib (40) <76F12DCE-F356-D48D-4239-FC103706EF76> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/ICUUnicode.framework/Versions/4.0/libicuuc.40.0.dylib
0x1054c3000 -
0x105610ff7 +com.winsoft.wrservices (WRServices 5.0.0 - 5.0.0) <FFA48E0A-A17C-A04F-AE20-6815EB944DEA> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/WRServices.framework/Versions/A/WRServices
0x105684000 -
0x1058cdfe7 +com.adobe.linguistic.LinguisticManager (6.0.0 - 17206) <301AAE8E-BA78-230E-9500-FCCA204B49CB> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobeLinguistic.framework/Versions/3/AdobeLinguistic
0x105950000 -
0x105957fff +com.adobe.coretech.adobesplashkit (AdobeSplashKit version 1.0 - 1.0) <E1A491B4-8427-45ED-D312-5BC6E1ABF0A1> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobeSplashKit.framework/Versions/A/AdobeSplashKit
0x105961000 -
0x10598dfff +com.adobe.AXE8SharedExpat (AdobeAXE8SharedExpat 3.7.101.18636 - 3.7.101.18636) <488DF1F7-A643-5168-706A-498A0322A87E> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobeAXE8SharedExpat.framework/Versions/A/AdobeAXE8Sh aredExpat
0x1059b0000 -
0x105a6dfff +com.adobe.AdobeExtendScript (ExtendScript 4.2.12 - 4.2.12.18602) <0957DFA6-0593-CE4B-8638-00F32113B07B> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobeExtendScript.framework/Versions/A/AdobeExtendScr ipt
0x105ab7000 -
0x105b7cfff +com.adobe.JP2K (2.0.0 - 2.0.0.25990) <1D61D0B2-F263-72E6-C2BB-C8BA6EBB9BAD> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobeJP2K.framework/Versions/A/AdobeJP2K
0x105bcb000 -
0x105d94fff +com.adobe.owl (AdobeOwl version 5.0.3 - 5.0.3) <1DEEBFAD-1C6D-303B-9F68-B39677534527> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobeOwl.framework/Versions/A/AdobeOwl
0x105dd6000 -
0x1065a9ff7 +com.adobe.PDFL (PROD_MAJOR.PROD_MINOR.PROD_STEP - 10.0.1.18562) <8DC49EE4-5700-97A1-EBFE-68024AE1980C> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobePDFL.framework/Versions/A/AdobePDFL
0x106661000 -
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0x7fff86d00ff7 libDiagnosticMessagesClient.dylib (100) <4CDB0F7B-C0AF-3424-BC39-495696F0DB1E> /usr/lib/libDiagnosticMessagesClient.dylib
0x7fff86d01000 -
0x7fff86d0afff com.apple.speech.synthesis.framework (4.6.2 - 4.6.2) <0AAE45F0-FC6E-36B6-A6A7-73E6950A74AC> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/SpeechSynt hesis.framework/Versions/A/SpeechSynthesis
0x7fff86d58000 -
0x7fff86de4ff7 com.apple.ink.framework (10.9 - 207) <96A56EAC-B4AC-3C9A-8C40-64E6196753CC> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework/Versions/ A/Ink
0x7fff86eb7000 -
0x7fff86ec9fff com.apple.ImageCapture (9.0 - 9.0) <D9269440-8E56-3C03-88F5-F8AD662D17DB> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture.framework/ Versions/A/ImageCapture
0x7fff86eca000 -
0x7fff86f03ff7 com.apple.QD (3.50 - 298) <5343278D-47B7-3AF2-9B4B-4B8B0F942CD1> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/QD.framewo rk/Versions/A/QD
0x7fff87045000 -
0x7fff87047ff7 com.apple.securityhi (9.0 - 55005) <405E2BC6-2B6F-3B6B-B48E-2FD39214F052> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.framework/Ve rsions/A/SecurityHI
0x7fff87048000 -
0x7fff87086ff7 libGLImage.dylib (9.3.1) <B256429B-16DA-380C-907C-FDEA06DE8BA8> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dylib
0x7fff87087000 -
0x7fff87087fff com.apple.CoreServices (59 - 59) <67A369BA-2326-383F-995B-853DAD7BFF43> /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
0x7fff87088000 -
0x7fff87093fff libGL.dylib (9.3.1) <D643A325-3257-373A-A8C1-035E9F0484B0> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib
0x7fff8709e000 -
0x7fff870cafff com.apple.CoreServicesInternal (184.8 - 184.8) <651F4E1B-339B-3ED6-8F38-B03D0D2E5D04> /System/Library/PrivateFrameworks/CoreServicesInternal.framework/Versions/A/CoreServicesI nternal
0x7fff871ab000 -
0x7fff871b8fff com.apple.Sharing (132.2 - 132.2) <3DFB1133-8FD3-3B60-8E9C-0FE62AACFD7B> /System/Library/PrivateFrameworks/Sharing.framework/Versions/A/Sharing
0x7fff871e7000 -
0x7fff87210fff com.apple.DictionaryServices (1.2 - 208) <A4E4EA9E-08A1-3F77-8B57-A5A1ADD70B52> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/DictionaryService s.framework/Versions/A/DictionaryServices
0x7fff87214000 -
0x7fff8722efff libdispatch.dylib (339.1.9) <D133504D-CD45-33B1-A331-AAE02D9C0CB2> /usr/lib/system/libdispatch.dylib
0x7fff87259000 -
0x7fff87338fff libcrypto.0.9.8.dylib (50) <09DCEDDF-2892-32B8-B689-CBE31A549F2B> /usr/lib/libcrypto.0.9.8.dylib
0x7fff87339000 -
0x7fff87392fff libTIFF.dylib (1038) <965DD031-9246-3588-AC53-D284174F77FF> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libTIFF.dylib
0x7fff873ab000 -
0x7fff874b0fff com.apple.ImageIO.framework (3.3.0 - 1038) <355B8338-9DD8-3E2E-8758-E1C852403DEF> /System/Library/Frameworks/ImageIO.framework/Versions/A/ImageIO
0x7fff874b1000 -
0x7fff874caff7 com.apple.Kerberos (3.0 - 1) <59427E11-37D6-34C9-95BB-D4438BFACA5B> /System/Library/Frameworks/Kerberos.framework/Versions/A/Kerberos
0x7fff87537000 -
0x7fff875c0ff7 libsystem_c.dylib (997.1.1) <01F576D9-9718-3D99-A8EA-ACFD6CBBB51E> /usr/lib/system/libsystem_c.dylib
0x7fff87628000 -
0x7fff8764fff7 libsystem_network.dylib (241.3) <A499D688-9165-3776-8C8E-C018897B5B13> /usr/lib/system/libsystem_network.dylib
0x7fff87650000 -
0x7fff87654ff7 libcache.dylib (62) <8C1EFC4F-3F51-3DE9-A973-360B461F3D65> /usr/lib/system/libcache.dylib
0x7fff87655000 -
0x7fff87685fff com.apple.IconServices (25 - 25.17) <36811973-8777-3211-863A-76B2C20B0ED0> /System/Library/PrivateFrameworks/IconServices.framework/Versions/A/IconServices
0x7fff876e0000 -
0x7fff876f7fff com.apple.CFOpenDirectory (10.9 - 173.1.1) <3FB4D5FE-860B-3BDE-BAE2-3531D919EF10> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/Frameworks/CFOpenDirectory. framework/Versions/A/CFOpenDirectory
0x7fff87746000 -
0x7fff87750ff7 com.apple.bsd.ServiceManagement (2.0 - 2.0) <9556885C-22DD-3392-ACCB-2B413434D8D3> /System/Library/Frameworks/ServiceManagement.framework/Versions/A/ServiceManagement
0x7fff877a8000 -
0x7fff877acfff com.apple.CommonPanels (1.2.6 - 96) <5744A1F1-1FA5-35DD-B924-F8983E81FC76> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels.framework/ Versions/A/CommonPanels
0x7fff877ad000 -
0x7fff87824fff com.apple.CoreServices.OSServices (600.4 - 600.4) <80E7B419-A0D5-373B-B2B5-88E6A8CD3AE6> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServices.framew ork/Versions/A/OSServices
0x7fff87825000 -
0x7fff87913fff libJP2.dylib (1038) <1DC18933-53D6-335A-AA84-0366C9ACDFD8> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libJP2.dylib
0x7fff87914000 -
0x7fff8793bffb libsystem_info.dylib (449.1.3) <395D8CD6-616A-3BD3-A195-C6D68EB9AB22> /usr/lib/system/libsystem_info.dylib
0x7fff8793c000 -
0x7fff87ae9f27 libobjc.A.dylib (551.1) <F21C5742-7B9C-31F1-BBAE-1717BC6C2F1B> /usr/lib/libobjc.A.dylib
0x7fff87b68000 -
0x7fff87be8fff com.apple.CoreSymbolication (3.0 - 141) <37087FDB-874D-3FE2-9874-B047CC9BE910> /System/Library/PrivateFrameworks/CoreSymbolication.framework/Versions/A/CoreSymbolicatio n
0x7fff87bec000 -
0x7fff87bedffb libremovefile.dylib (33) <26266E3F-FDDC-3CFC-B27F-78B49BDC9BDC> /usr/lib/system/libremovefile.dylib
0x7fff87bee000 -
0x7fff87eedfff com.apple.Foundation (6.9 - 1056) <C59C6204-7259-3541-A131-A21DB3253373> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
0x7fff87eee000 -
0x7fff87ef5ff7 libsystem_pthread.dylib (53.1.4) <9DA50FD0-D9AC-3051-AD4B-BA0D745BC49C> /usr/lib/system/libsystem_pthread.dylib
0x7fff8814b000 -
0x7fff8814bfff com.apple.Carbon (154 - 157) <14069023-0BBB-3925-9BA9-EB2C9E9B8C75> /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
0x7fff8814c000 -
0x7fff8814cffd libOpenScriptingUtil.dylib (157) <19F0E769-0989-3062-9AFB-8976E90E9759> /usr/lib/libOpenScriptingUtil.dylib
0x7fff88690000 -
0x7fff8869cff3 com.apple.AppleFSCompression (56 - 1.0) <1EBCFC91-734D-338B-8796-4B93BDC53014> /System/Library/PrivateFrameworks/AppleFSCompression.framework/Versions/A/AppleFSCompress ion
0x7fff8869d000 -
0x7fff886a6ff3 libsystem_notify.dylib (121) <31F9FEF5-2897-328A-8441-B7BDFEDB10D4> /usr/lib/system/libsystem_notify.dylib
0x7fff886a7000 -
0x7fff886ffff7 com.apple.Symbolication (1.4 - 129) <16D42516-7B5E-357C-898A-FAA9EE7642B3> /System/Library/PrivateFrameworks/Symbolication.framework/Versions/A/Symbolication
0x7fff88b93000 -
0x7fff894af1bf com.apple.CoreGraphics (1.600.0 - 599.7) <013A0B45-B8A4-3159-83C3-5A36CDB4F2C7> /System/Library/Frameworks/CoreGraphics.framework/Versions/A/CoreGraphics
0x7fff894b7000 -
0x7fff894d3fff libresolv.9.dylib (54) <11C2C826-F1C6-39C6-B4E8-6E0C41D4FA95> /usr/lib/libresolv.9.dylib
0x7fff894d4000 -
0x7fff898b5ffe libLAPACK.dylib (1094.5) <7E7A9B8D-1638-3914-BAE0-663B69865986> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Ve rsions/A/libLAPACK.dylib
0x7fff898b6000 -
0x7fff898b6ffd com.apple.audio.units.AudioUnit (1.9 - 1.9) <E80678A4-32A1-3654-8040-88D434E36F01> /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
0x7fff898ec000 -
0x7fff898f1ff7 libunwind.dylib (35.3) <95D4D118-3368-3474-989D-271DE18C8365> /usr/lib/system/libunwind.dylib
0x7fff898f7000 -
0x7fff898f9ff7 libquarantine.dylib (71) <973BE51D-6465-392F-9099-D4AB21BF0D25> /usr/lib/system/libquarantine.dylib
0x7fff89d3e000 -
0x7fff89da2ff3 com.apple.datadetectorscore (5.0 - 354.0) <25525311-E3A2-3D06-9010-DDB12A936E88> /System/Library/PrivateFrameworks/DataDetectorsCore.framework/Versions/A/DataDetectorsCor e
0x7fff89db0000 -
0x7fff89dd5ff7 com.apple.CoreVideo (1.8 - 117.2) <FE12553A-9B5A-337E-92BD-EA8A8194C91A> /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo
0x7fff89dd6000 -
0x7fff89dd7ff7 libSystem.B.dylib (1197.1.1) <A75BB8CD-CE51-3DF7-BCF4-8BDE25FA7F0C> /usr/lib/libSystem.B.dylib
0x7fff89dd8000 -
0x7fff89de0ff7 com.apple.speech.recognition.framework (4.2.4 - 4.2.4) <A816D8B1-6B7B-3E5B-9FAE-CBDA70192E7E> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecognition.frame work/Versions/A/SpeechRecognition
0x7fff8a6e2000 -
0x7fff8a7adfff libvDSP.dylib (423.32) <3BF732BE-DDE0-38EB-8C54-E4E3C64F77A7> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Ve rsions/A/libvDSP.dylib
0x7fff8a7c4000 -
0x7fff8a7edff7 libc++abi.dylib (48) <8C16158F-CBF8-3BD7-BEF4-022704B2A326> /usr/lib/libc++abi.dylib
0x7fff8a839000 -
0x7fff8b3adff7 com.apple.AppKit (6.9 - 1265) <70472D45-5B9E-36BE-8EA3-007E69AC2169> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
0x7fff8b503000 -
0x7fff8b50dfff libcommonCrypto.dylib (60049) <79B8E80F-E596-3302-8243-EC479B9546CA> /usr/lib/system/libcommonCrypto.dylib
0x7fff8b50e000 -
0x7fff8b53dff5 com.apple.GSS (4.0 - 2.0) <0284500B-47BA-3FE8-A5B4-22A0E8D80783> /System/Library/Frameworks/GSS.framework/Versions/A/GSS
0x7fff8b559000 -
0x7fff8b572ff7 com.apple.Ubiquity (1.3 - 289) <664F5B33-708D-33E9-81E1-C45CBE9AAB6E> /System/Library/PrivateFrameworks/Ubiquity.framework/Versions/A/Ubiquity
0x7fff8b623000 -
0x7fff8b67effb com.apple.AE (665.5 - 665.5) <3558CC9A-FD30-3DAD-AB40-FE6828E76FE1> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/AE.framework/Vers ions/A/AE
0x7fff8b711000 -
0x7fff8b77efff com.apple.SearchKit (1.4.0 - 1.4.0) <33298263-5B12-340D-BB9D-D52303849561> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchKit.framewo rk/Versions/A/SearchKit
0x7fff8b8bb000 -
0x7fff8b8ccff7 libsystem_asl.dylib (217.1.4) <B983CA60-F418-317B-B142-48A6376564FC> /usr/lib/system/libsystem_asl.dylib
0x7fff8b8cf000 -
0x7fff8b8d0ff7 com.apple.print.framework.Print (9.0 - 260) <C4C40E2E-6130-3D73-B1EF-97FF3F70CF2C> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framework/Version s/A/Print
0x7fff8b932000 -
0x7fff8bb7afff com.apple.CoreData (107 - 481) <F4C908C1-CB2F-34B7-9EB0-872057322739> /System/Library/Frameworks/CoreData.framework/Versions/A/CoreData
0x7fff8bb7b000 -
0x7fff8bb93ff7 com.apple.GenerationalStorage (2.0 - 160.2) <DC0236CC-A0F7-31DA-A201-09D4319BE96E> /System/Library/PrivateFrameworks/GenerationalStorage.framework/Versions/A/GenerationalSt orage
0x7fff8bb94000 -
0x7fff8bb96ff3 libsystem_configuration.dylib (596.12) <9883100A-4D35-3D84-99B7-1CE999AE110A> /usr/lib/system/libsystem_configuration.dylib
0x7fff8bbeb000 -
0x7fff8bc25ff3 com.apple.bom (12.0 - 192) <9756CAB3-7802-38B0-80CF-3527D160E59F> /System/Library/PrivateFrameworks/Bom.framework/Versions/A/Bom
0x7fff8bd62000 -
0x7fff8be51fff libFontParser.dylib (111.1) <835A8253-6AB9-3AAB-9CBF-171440DEC486> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framew ork/Versions/A/Resources/libFontParser.dylib
0x7fff8be52000 -
0x7fff8be52fff com.apple.Accelerate (1.9 - Accelerate 1.9) <CFEF9CBE-4A1A-33FD-9174-D44314BB28F3> /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate
0x7fff8be53000 -
0x7fff8bedcfff com.apple.ColorSync (4.9.0 - 4.9.0) <E7E0D542-D77A-3E32-B146-4D0FEAF282D3> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ColorSync. framework/Versions/A/ColorSync
0x7fff8bef6000 -
0x7fff8bf60ff7 com.apple.framework.IOKit (2.0.1 - 907.1.13) <C1E95F5C-B79B-31BE-9F2A-1B25163C1F16> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
0x7fff8bf61000 -
0x7fff8c052ff9 libiconv.2.dylib (41) <BB44B115-AC32-3877-A0ED-AEC6232A4563> /usr/lib/libiconv.2.dylib
0x7fff8c05a000 -
0x7fff8c05dffc com.apple.IOSurface (91 - 91) <812F4D48-6FD4-3DCB-8691-B077EBF981D7> /System/Library/Frameworks/IOSurface.framework/Versions/A/IOSurface
0x7fff8c097000 -
0x7fff8c0a5fff com.apple.opengl (9.3.1 - 9.3.1) <EEE2EBC1-866C-3947-9D03-B8339E948D77> /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL
0x7fff8c0a6000 -
0x7fff8c0a7ff7 libsystem_blocks.dylib (63) <FB856CD1-2AEA-3907-8E9B-1E54B6827F82> /usr/lib/system/libsystem_blocks.dylib
0x7fff8c17a000 -
0x7fff8c18cff7 com.apple.MultitouchSupport.framework (245.13 - 245.13) <D5E7416D-45AB-3690-86C6-CC4B5FCEA2D2> /System/Library/PrivateFrameworks/MultitouchSupport.framework/Versions/A/MultitouchSuppor t
0x7fff8c18d000 -
0x7fff8c197ff7 com.apple.CrashReporterSupport (10.9 - 538) <E4DA588F-C75A-39F6-9D2B-7B79F0245D39> /System/Library/PrivateFrameworks/CrashReporterSupport.framework/Versions/A/CrashReporter Support
0x7fff8c198000 -
0x7fff8c350ff3 libicucore.A.dylib (511.27) <003B6C21-CBD1-3486-9A1D-030ADF5FA061> /usr/lib/libicucore.A.dylib
0x7fff8c502000 -
0x7fff8c75aff1 com.apple.security (7.0 - 55471) <233831C5-C457-3AD5-AFE7-E3E2DE6929C9> /System/Library/Frameworks/Security.framework/Versions/A/Security
0x7ff

For the benefit of others, We found out the reason for this crash was due to permission issue of the user on the machine. Temporary solution was to run Illustrator with sudo permissions on the terminal
e.g.
$ sudo /Applications/Adobe\ Illustrator\ CS6/Adobe\ Illustrator.app/Contents/MacOS/Adobe\ Illustrator
Sanjay.

Will Iweb load onto a new macbook pro

My 2008 macbook pro motherboard has packed up. Can you load iweb onto the latest macbook pro

Yes if you have a copy of it. If you can boot your old MBP into Target Disk Mode, Transferring files between two computers using FireWire, you can copy the iWeb application and the domain.sites file to your new MBP.
Otherwise you'll need to purchase a copy of the iLife 11 disk from a 3rd party retailer like Amazon.com or eBay.com.
However, since iWeb has been discontinued for about 2 years this would be a good time to migrate to a supported, modern web design app. One that many have migrated too and is very much like iWeb in GUI and operation is EverWeb. For other possible alternatives to iWeb search the iWeb forum for "iWeb alternative" or "iWeb replacement" to get numerous topics on the subject.

Time machine won't restore to my new MacBook Pro

Early 2011 15" MacBook Pro is now needing its fourth new keyboard/logic board in one year.
So I bought a new 15" MacBook expecting to easily migrate to it. Migration Assistant did well moving the applications over but failed with my Documents.
I concluded that I would restore my documents using Time Machine backups.
Except that Time Machine won't allow me to see the documents that need to be restored. I did the "Inherit older backups" thing, and there IS a pink time line showing the older machine backups - I just can't access them.
Any thoughts on how to resolve this?

Since you have both machines connected why don't you use Migration Assistant to transfer your Home folder? Or you can simply drag your documents from the old computer's connected hard drive.
I hope you realize that Migration Assistant will not transfer your Home folder if you have a new Home folder with the same name. Instead it will create a whole new Home folder with a different name. Have you checked to see if you have two user folders located in your /Users/ folder?

Final cut Pro HD won't work on my new macbook pro! please advise!

Please assist as I desperatley need to use final cut for a project at work - deadline fast approaching!
I recently had a replacment laptop from powerbook G4 to a macbook pro. All the data was copied but now Final Cut won't work!
it gives a message like ''wrong graphics card' or ''graphics card missing''
please tell me how to get it to work or i'll go insane

Your best option would be to upgrade FCP...but if you can't, then you need to hack your current version to work properly:
#29: Need AGP Graphics card
Shane's Stock Answer #29
You either need to either:
1) use the following hack -
http://www.xlr8yourmac.com/feedback/finalcut_pro_on_oldmacs.html
or
2) Upgrade to FCP 5.1
http://docs.info.apple.com/article.html?artnum=302667
Shane

Office for mac 2011 not working correctly on new Macbook Pro- Help

I have a MacBook Pro from September and had One to One transfer all files/programs (including 2008 Office). I then purchased the Office for Mac 2011 program and they installed it (I guess they did not remove the older program). It has never worked correctly and I have tried to contact Microsoft to no avail.
None of the documents open with Fonts intact (Word and Excel open up blank though the graphic elements show up. I have to Select All and choose a font to make it show up.
Powerpoint is barely functional (none of the layouts actually show up when I select them, the sidebar of slides does not update as I type or try to change themese, etc. And then when I type, the program freezes and then shuts down.
I have uninstalled 2008 and 2011 and then re-installed 2011 but the same issues occur. Someone on the microsoft community told me to remove my duplicate fonts, I ddi that and the same issues still occur. My brother has the same laptop and Office for Mac 2011 and no issues.
Can someone help me basically try to start fresh- should I uninstall again? (I waas told that installing/uninstalling too many times can further the problem).
Help!
Thanks,
Bernice

This forum is for troubleshooting Apple Software Update for Windows, a software package for Windows designed to update Apple products that run on Windows, and not related to Microsoft Office in any way. I suggest you post Office related questions on Microsoft's own forums for their Mac products.
http://www.officeformac.com/productforums

FCP keeps freezing, when performing color correction on new macbook pro

I'm trying to do some color correction on a couple of videos. No problems doing this, until I try to render them: sometimes it'll do the job just fine, but more than often it just gets stuck about halfway through rendering, and everything freezes up. I tried using a seperate hard drive instead of the standard hard drive in my macbook pro, but this did not seem to help things.. Any other advice?

Motion JPEG?
Not really a good editing codec.
Convert your MPEG 2 to Quicktime using at least the DV codec or one of the others as found in the Easy Setups menu.

The video Getting Started With Firefox won't play on my new MacBook Pro; how to make it play?

I went from Firefox Bookmarks to the introduction to Firefox, I could read the information but could not play the video

Once you get the domain file from your old Mac onto your new Mac asx AnsonS describen read this:
In Lion the Library folder is now invisible. To make it permanently visible enter the following in the Terminal application window: chflags nohidden ~/Library and hit the Enter button - 10.7: Un-hide the User Library folder.
To open your domain file in Lion or to switch between multiple domain files Cyclosaurus has provided us with the following script that you can make into an Applescript application with Script Editor. Open Script Editor, copy and paste the script below into Script Editor's window and save as an application.
do shell script "/usr/bin/defaults write com.apple.iWeb iWebDefaultsDocumentPath -boolean no"delay 1
tell application "iWeb" to activate
Just launch the application, find and select the domain file you want to open and it will open with iWeb. It modifies the iWeb preference file each time it's launched so one can switch between domain files.
You can download an already compiled version with this link: iWeb Switch Domain.
WARNING: iWeb Switch Domain will overwrite an existing Domain.sites2 file if you select to create a new domain in the same folder. So rename your domain files once they've been created to something other than the default name.
OT

Soundcloud audio content has suddenly stopped loading on my new Macbook Pro Retina. I do not have Flashblock extension installed. Cache cleared, nothing works.

Two days ago I was able to play Soundcloud audio both on their site and on Facebook. Now it hangs and won't play. It is fine in other browsers. I have the latest version of everything and do not have the Flashblock or Flashblocker extension that seems to have been the culprit for some others with this problem.
I've updated Flash once since getting my MBP Retina two weeks ago, and the audio was still playing from Soundcloud after the update. I have cleared cache, cookies and history to no avail. It is very annoying as I don't want to have to change browsers every time I need to play something from Soundcloud. It has always worked perfectly with Firefox until this happened.

If you use extensions (Firefox/Tools > Add-ons > Extensions) that can block content (e.g. Adblock Plus, NoScript, Flash Block, Ghostery) then make sure that such extensions aren't blocking content.
Start Firefox in <u>[[Safe Mode|Safe Mode]]</u> to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.
*Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
*Do NOT click the Reset button on the Safe Mode start window
*https://support.mozilla.org/kb/Safe+Mode
*https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes

I downloaded my CS6 but it won't open on my new Macbook pro

I can't open my downloaded CS6 on my new mac book pro

You need to explain better. What is happening? What did you download? What MacBook? What version of OSX?
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