Network Extender spotty coverage

The past couple of months I've been experiencing issues with my phone connecting and disconnecting from my network extender. I've found that most time a restart of the phone resolves the issue but then shortly afterward it will disconnect again even when i have the phone sitting right next to it. I am using the network extender in the first place because my house is in a low spot and I don't get cell coverage without unless i go out to the road. I've gone over the network extender documentation recently to make sure nothing has changed with regard to the network connection. I checked Samsung's website for possible firmware update but didn't see anything like that. I've restarted the network extender a few times as well though i do get four blue lights after it finishes booting. Not sure what the issue might be but would like some help troubleshooting to resolve since i can't use the phone without it.

I've been told by Verizon that there's a Internal problem after their system did a update. I have the same problem. I would think that after 3 days they would allow a person to end they're contract without paying a early termination fee. I've been told they're working on the problem but this don't help when you can't use your phone. I need a new service. I have no service at home without the Network extender. I don't think I will be extending this contract when it's over. This service sucks.

Similar Messages

How do I setup my Airport Extreme so that I can extend the coverage of my existing AT&T wifi network?

How do I setup my Airport Extreme so that I can extend the coverage of my existing AT&T wifi network?

Start by establishing a permanent fixed Ethernet cable connection from one of the available LAN <-> ports on the ATT modem/router to the WAN "O" port on the AirPort Extreme.
Ethernet cabling can be run up to 300+ feet or 100 meters, so you should be able to locate the AirPort Extreme exactly where it will be needed to provide more wireless signal coverage.
Configure the AirPort Extreme to "create" a wireless network using exactly the same wireless network name, same wireless security setting, and same wireless network password that the ATT wireless is using.
The final step is to insure that the AirPort Extreme is configured to operate in Bridge Mode, so it will work correctly with the ATT modem/router.
If you need more specific steps, we need to know what operating system you are using on your Mac or PC. If you have a Mac and do not know which operating system it is using.....click the Apple icon in the upper left corner of the screen and then click About This Mac, and post back with the OS X version number that you see there.

Verizon should be giving me a network extender if I cannot use their phone here in my home even though they say I "should" have coverage. Verizon acknowledges that it is a problem of theirs...but I'm expected to pay my bill and can't use my phone?

I want VERIZON to send us a NETWORK extender at their cost because I pay my bill and am NOT receiving phone service from VERIZON as promised. I am stranded without the use of my cell phone in my home. My contract says that VERIZON will provide me service and I must pay...I DO pay. Why would VERIZON do this to a almost 7 year responsible customer? Our whole family uses VERIZON (seperately) and this is horrible customer service. VERIZON knows that many of the basic phones do not work as promised. I want a working phone. All VERIZON keeps saying is that my upgrade isn't until August? I don't want an upgrade, I want a phone that works. I am contacting the Attorney General's office to see what can be done. I have missed emergency phone calls and now will be in a snowstorm without a reliable phone.

First of all, Verizon does not guarantee service, even in areas where the map says there is full coverage.
Service provided vial radio waves can be affected by multiple things, such as foliage, buildings AND asmospheric conditions such as snowstorms.
Maybe you should have purchased the NE before the snowstorm, but then if your power went out, you would be out of luck. Of course, your power company says they will provide you power, but then again, sometimes there are outages.
If phone service is so important, there is NOTHING as reliable as a land line!!!

Does the network extender work in "extended coverage" areas?

We are going to be at a cabin in a rural area that is in "extended 3G" / "extended digital coverage" according to the verizon coverage map (a few miles east of Arnold, CA).
As the cabin has internet (we go there every summer), will the network extender work given that it's in an extended coverage area? I usually get 0 bars when I am at the cabin and it would be nice to be able to make/receive calls on the cell phone without having to drive into town several miles away.

Hello norm_!
I'd be happy to clarify the Network Extender functionality. I looked up your Arnold, CA location, and unfortunately, the network extender will not work in this area. I apologize for the inconvenence, and I do hope you have a wonderful trip!
Thank you,
MichelleH_VZW
Follow us on Twitter @VZWSupport

Where to physically place Network Extender within house for best cellular coverage?

I have a 2 story house with all my networking equipment in my basement home office. My goal is to locate the network extender where it will offer me the broadest coverage throughout my house. Should I place it on the main floor? Top floor? Attic? Or just leave it in the basement?
As a comparison, I have a wi-fi repeater on my top floor which does a pretty good job of broadcasting a wi-fi signal throughout the house and well into my back yard. Just wasn't sure whether this would be the same case with the network repeater or not.
Also, I've verified my phone is registered and using the network extender, but should I also be seeing the number of cell signal bars increase at well? Standing 4 feet away from it, I'm able to make calls fine, but I'm still only seeing 1-2 bars on my Razr Maxx HD (4G).
Thanks,
Tim

I have noticed this behavior, too, with the network extender. I live on top of a small mountain, right off a major interstate on the PA/NJ border and regularly experience my phone service connecting to a tower in either state.. When I'm connecting to a NJ tower, I typically have 4G LTE service, but when I roam onto the PA tower, I typically see 3G service. If my phone was last in 3G mode when I enter my house (and thus connect to my network extender), my phone's cellular signal shows 4-5 bars, whereas if I happened to be in 4G mode when I come in the house and connect to the network extender, it will show between 0 and 2 bars.....but regardless of how many signal bars I see, I'm still able to make crystal-clear phone calls whereas I regularly experienced dropped calls before getting the network extender.
Overall, I think it's great so far....and the extender is still sitting in my "test" location right in one corner of my basement, but it allows me to make calls all over the house and even into my yard. The only thing I've been noticing is some difficulty in sending/receiving texts. I had a couple separate instances this weekend where I wasn't getting replies to my texts, but as soon as i moved out of range of my network extender, I got a flood of them.
Tim
Message was edited by: Tim >Personal info deleted<
Message was edited by: Verizon Moderator

How can I get my 4g phone to reliably and seamlessly talk to my network extender?

I moved a few months ago, and ever since I've had major problems with dropped calls on my phone.
Before, I was on the inside of a large concrete apartment building, and I had the 3g network extender. Because I was near the center of the building, despite the courtyard in the middle, I had no problem connecting to the 3g extender, as there was no meaningful competing signal.
Now, I'm across the street, but on the outside of the building. Calls were able to connect sometimes from within the apartment (without the extender) because there is some cellular coverage. However, we would occasionally drop calls on all three VZW cell phones in the apartment, I reactivated the network extender. This has helped the two other lines (a Stratosphere II/Galaxy Nexus and a Galaxy S4) immensely. However, my phone will consistently drop calls just a few seconds in - excluding the Lumia, which doesn't hit the network extender and therefore seems to drop slightly less often since there is no handoff. I typically see 1-2 bars of signal.
A few of the troubleshooting steps I've tried:
I have gotten a brand new SIM from a VZW corporate store
I hate tried multiple phones - Galaxy S3, Nexus (the same one that another household user has not had any problems with), and a Lumia 822
I have ensured that I'm on the network extender via #48 - I get on the extender on all phones except the Lumia 822, which doesn't drop calls quite as often. This is even the case when I'm connected to LTE on the Android phones; this makes sense, since the extender is 3g/1x only, and all voice calls are over 1x.
I have tried multiple distances between the phone and network extender - both very close (within 3 feet) and farther (15 feet + wall)
I have tried my phone(s) without cases, and typically use a thin TPU rubber case on the galaxy S3.
I hate tried factory resets on all three phones.
I have ensured that my phone number is on the network extender access list.
If I disable LTE (some phones are easier than others; for example the GS3 makes this rather difficult. The menu under Settings > More Settings > Mobile Networks < Network Mode) offers three options: Global, LTE/CDMA, and GSM/UMTS. However, third-party apps can adjust this; for example, "Advanced Signal Status" can (via Addition Info > Device Information). When I set my phone to CDMA only there, I get a solid connection. #48 still tells me I'm on the network extender, and I have 5 bars of signal. I use another app, SignalCheck Lite, to give me solid signal readings.
Signal Measurements:
Galaxy S3, CDMA only (via 3p app), <3 feet from extender
5 Bars, connected to wifi and non-LTE signal, will not drop calls
1xRTT: -61 dBm
EvDo: -72 dBm, SNR 8 dB
LTE: No connection
Wifi: -64 dBm
Galaxy S3, normal LTE/CDMA mode, <3 feet from extender
1 Bar, connected to wifi and presumably LTTE signal, will drop calls FREQUENTLY
1xRTT: -66 dBm
EvDo: No longer shown in app; eHRPD is shown with no connection
LTE -117 dBm, SNR 7dB
Wifi: -67 dBm
Given that the 1xRTT signal is reasonably strong in both cases, my suspicion is that a handoff is occurring incorrectly. It's prioritizing the LTE base station over the extender, despite the large signal discrepancy. My understanding is that a handoff can occur from extender to VZW tower, but not the other way around - so one it has transferred over, it will inevitably drop, often just a few seconds into the call.
However, the 'CDMA only' is not a good solution. Along with not being something normally in the device's settings, this is a major inconvenience - even if it were the settings screen, that's 5+ taps every time I enter or exit my apartment. (Nor can this be automated with a tool like Tasker.)

AdaS_VZW,
I'm not sure if the area has been surveyed; it's a large group of apartment buildings about a within a couple miles of Dulles International Airport in Northern Virginia, so I would imagine that it probably has, but I'm not sure. How would I find out?
I understand that the Network Extender does not support LTE connections (I know there are two models, the 1x-only and 3g, both made by Samsung - I have the 3g model, SCS-2U01). I know that it can support a 3G data connection, but that should be irrelevant - I'm always connected to my wifi network in my apartment.
What's particularly vexing, however, is that both a Galaxy S4 and Galaxy Nexus in my apartment (the other lines on my account) do not seem to have this issue. While I haven't done so with the S4, the Nexus exhibits this problem when my SIM is in it - and again, this is a fresh SIM from just a few weeks ago.
I'm currently trying to disable Mobile Data when in the apartment to see if that will make it more stable. I'll post in a day or two with results from that.
Shawn

Verizon Wireless Network Extender and the Terrible, Horrible, No Good, Very Bad Customer Service experience

It was a dark and stormy night...
For the past eight years, I had been happy with Verizon wireless service. Great coverage and rarely a dropped call. However, all of that changed when I moved into a lovely mid-century modern condominium. The solid concrete walls and ceilings were blocking my attempts to communicate with the outside world (i.e. order pizza).
Enter the Verizon Wireless Network Extender! My own personal cell tower! Alas, the VWNE was $250, which was a lot of money. So, being the resourceful recycling advocate that I am, I procured a refurbished one and hooked it up to my network. Then I called Verizon to begin what would soon become one of the Bottom 10 Least Enjoyable Experiences in customer service history (note: obvious foreshadowing).
The first technician I spoke with was Benjamin, who was actually quite helpful. He noted the VWNE's MAC address and other information before attempting to allow me to access my unit. But he could not. Why? Apparently the unit was still registered to another Verizon customer. He told me the matter would be forwarded to "Verizon Correspondence Support" who would contact the registered owner and get their approval to reassign the unit.
A week later, I called in to ask about the status of my request, but was told by Darryl (another tech from the VWNE department) that the "Verizon Correspondence Support" department did not exist. Did. Not. Exist? Fine, I explained the situation again, and Darryl eventually told me he would submit a special access form which may resolve the problem. He apologized for the mixup, thanked me for my patience, and told me to wait 24-48 hours for his return call with the results.
120 hours later, I called to ask about the status of the change access form because I had not received a callback. Michelle, another representative of VWNE support, told me there was no record of this form having been submitted. No. Record...? After which, she made no effort to help me after reading through my transcript. In fact, quite the opposite. To paraphrase...
"I'm sorry we wasted two weeks of your time leading you to believe we had a solution. Actually, there is no Verizon Correspondence Department, there is no special access form, and no tech will be calling you back. Furthermore, I will not allow you to use our unit because the previous owner hasn't filled out Release Form 27B stroke 6. For all I know it might have been stolen. Perhaps by you? I guess we'll never know for sure, because I won't contact the owner for any reason. In fact, there is nothing I can do to help you whatsoever. But if you like, feel free to throw our network adapter in a landfill. Thank you and have a nice day."
OK Michelle, here's the deal. I don't even WANT this doohickey. You see, all I want is for my phone to work. That's why I am calling you. To get THIS piece of your equipment working, at my expense, so that I can continue to be a Verizon customer. Seems like I'm doing my part. Why is this so difficult?
"Sorry"
Lesson of the story? DON'T BE A MICHELLE. If a customer is in trouble and you can't solve his/her problem, contact a supervisor and work out an alternative. In my example, perhaps Verizon could have provided me with an "official" VWNE? At a discount? Or have a technician sent out to examine the signal? Really, *anything* is better than being brushed off. After being brushed off.
After being brushed off.

Follow up: I acquired another VWNE from a local seller, just in case he had to be contacted for the Nuclear Priority Phone Release Code (geez). Ironically, it wasn't necessary, because said fellow had already left Verizon after too many negative customer service issues. Oops.
The good news is that Verizon was able to properly activate the second unit. I was connected to a VWNE tech named Bertha who was VERY helpful and treated me like a human being. Which made all the difference and restored my faith in humanity. I requested that my story be relayed to upper management so that the hordes of secondhand VWNE buyers wouldn't also get burned by Verizon's "hands off and look elsewhere" policy. Bingo. Finally. Done.
Epilogue: Until Verizon eases up on their needlessly stringent policy, beware the unchecked VWNE! Be sure to get the MAC code and check it with a local store/tech support before buying it.

Network Extender has never worked

We received a network extender from Verizon due to the lack of coverage in the area we live - too far from a tower.
I have tried every weekend to get this thing going and I always get a solid blue power light, solid blue wan light a SLOW BLINKING RED SYSTEM LIGHT and a solid magenta GPS light.
I tried calling Verizon for support but the tech rep didn't know what to do and was trying to read through the manual, I think and the call dropped after about an hour (back to the lack of coverage issue). I was so tired of not getting anywhere that I just let it go for the evening.
Bottom line is - this thing has never worked. All I can find is that a slow red blinking light is there is an abnormal condition.
Is there any further troubleshooting I can do or do I just need to see if Verizon can send me another one?

Update - now I have a solid red GPS light & the slow blinking red SYS light. Will let it sit for an hour (as the sticker on the side suggests) and see if there's any difference

Extending Wireless Coverage; What's wrong with this picture?

I would like to extend the coverage of my home WiFi network. I have an Airport Extreme 802.11n+Gigabit Ethernet as my central router which connects to my cable modem.
Unfortunately I don't have a couple of Airport Express gadgets handy to extend my Airport/WiFi coverage. My house/etc is very long and narrow, so one Airport is not going to cover everything.
I do have a couple of other WiFi routers that should be able to function as WiFi access points to extend Internet WiFi access to my Office and Winery; a NetGear and a SMC 2804WBRP-G.
It seems that I should be able to set these two gadgets up two different ways that should work
to extend my WiFi coverage.
1) I should be able to connect one of these routers WAN port via ethernet to my Airport router (which routes/DHCP/manages the subnet 192.168.1.1/255.255.255.0) and have it route/ DHCP/ manage a separate subnet 192.168.2.1/255.255.255.0) Each WLAN would route a separate subnet, and use DHCP to assign addresses to computers that appear on their subnet, and route Internet traffic back to the main AirportEx router. But this doesn't seem to work.
2) I should be able to disable DHCP on the secondary router, and only have the Airport hand out IP addresses. I should be able to disable routing, connect the Airport to the second router through one of the second routers LAN Ethernet ports, and have one subnet that covers all my local Ethernet and WiFi networks. But this doesn't seem to work either! Perhaps disabling routing on the second router isn't even necessary?
Any Ideas? Thanks, Jim!

2) I should be able to disable DHCP on the secondary router, and only have the Airport hand out IP addresses. I should be able to disable routing, connect the Airport to the second router through one of the second routers LAN Ethernet ports, and have one subnet that covers all my local Ethernet and WiFi networks.
That certainly should work. Once the DHCP service is disabled on the router, you should be able to connect ANY of the router's Ethernet ports to one of the LAN ports on the AirPort Extreme base station (AEBS). Once configured this way, that router should be essentially a wireless bridge. Of course not all routers actually support this ability.
What happens when you try this?

My network extender is dropping iPhone 5 calls?

We've had our Samsung Network extender (model SCS-2U01) for about 6 months and it has worked fine. Now both our iPhone 5s are suddenly dropping incoming and outgoing calls. It seems like our phones going "off" the extender or just not coming back on when we get home. This happens even if the phone is just a few feet away from the extender. Since there is no way to know if it is under "Extender Network Coverage" without dialing #48 or noticing that the two beeps don't happen at the start of a call, it's hard to track.
Typically, it will work fine for a few days, then once a call drops, neither one of us can get back on "Extender Coverage" to make/receive a reliable call for some time. We're tried restarting/rebooting the Extender as well as the router and modem behind it with no luck. Does anyone have any suggestions/fixes? We ditched our land line since this $250 solution was working great, but now that it's not it's extremely frustrating.

I have the same exact problem with 3 of my iPhone 5s. But with iPhone 5, its okay. I really HATE it, since the 5s are work phones. I could complete any conference calls. When my boss or clients call me, it drops just after a minute talking. Its very FRUSTRATING!.
Verizon, do you have resolution to this issue? It seems that you have multiple complains regarding this issue, Yet, I haven't seen at least ONE resolution or response from your team regarding this issue. Oh, I forgot, I thought I saw one, CLASS ACTION resolution.
My company that pays for this service is a one of your big customers here in Southern California. If this problem persist, we might have to convince our contracting team to reconsider this issue. Especially we have other contracts with AT&T and Sprint. Bottom line, its all about efficiency and reliability to run a business, which neither of the two are present at this pressing and frustrating issue. PLEASE respond with true resolution.

Will there be a 4G Network Extender

I currently have the Samsung 4G Network Extender. It works great where it is installed in my home office, but my cell phone reception is terrible in the rest of the house. Since Verizon has rolled out 4GLTE in my area also, will there be a 4G Network extender that I can use?
Thanks

The VZW NE is for 3G only.
If you would like 4G LTE coverage in an area it normally does not reach or penetrate then you can look into antenna and amplifier kits that are sold through 3rd parties.
Examples of 3rd party amplifier and antennas:
http://www.wilsonelectronics.com/
https://3gstore.com/
Anytime you consider purchasing a wireless network extender you should analyze your environment with a site survey. Here is a great link that can explain the process of performing a site survey and analyzing the results:
http://3gstore.com/page/13_will_an_antenna_help_me.html

Network extender location problems

I live in Las Vegas Nevada and have to use a network extender due to poor coverage in my area. Problem, when I use the extender, it shows my location as Seaside, California, where I have never been some 500 to 600 miles away. I have an app for betting that requires that I be located in Nevada and not use a wifi connection. Any way to correct the extender to show my actual location?

Hello delrio!
That's way off! I'm sorry! I want you to be able to use your app! Is the network extender showing a red light for the GPS? Have you tried pulling the power source to restart the device? Let us know!
Katie H
VZW Support
Follow us on Twitter @VZWSupport

Network Extender problems w/Qwest customers during July 2011

I believe I have found the cause of the Network Extender problems surfacing in July, 2011. I am a customer who has been out of Network Extender usage for two weeks now. Read on....
Unbelievably, almost no one at Qwest, Verizonwireless, or Samsung (NE's manufacturer) has any idea what the cause is and neither Qwest nor Samsung knows that a problem exists at all.
After many hours on the phone to all three companies I finally believe I know the cause of the problem. The cause is an updated firmware revision that was pushed to all Qwest customers who use the Actiontec PK5000 modem/router. They have been pushing it out over the last few weeks, so the symptoms have been rolling rather than happening all at one time.
The latest version of the PK5000 firmware is QAP002-3.60.3.0.9.9 When the customer's modem receives that version update (unbeknownst to them), Network Extender is rendered inoperable... the modem does not recognize the NE is plugged into it and does not provide an IP address. The WAN light goes solid red, the GPS goes magenta and the SYS light goes red.
Because Qwest's PK5000 works fine with the upgrade (i.e. both wi-fi and ethernet connections work fine with my Macintosh MacBook Pro), they have no interest in solving my VerizonWireless problem.
Bottom line is VerizonWireless needs to get a patch created "yesterday" and made available to all Network Extender customers who use the Actiontec PK5000 Qwest modem/router immediately. I live in a rural area and despite the fact I've had a VerizonWireless cell phone for many, many years, I'll be forced into changing cell phone providers soon, as will every other NE user who has lost their NE usage because of this problem.
It boggles my mind that no one has figured this out and provided a patch for the Network Extender. Understandably, Qwest could care less this is happening, since their service is not effected. This is truly VerizonWireless' problem.
Now, what can you do??? Call customer service right now and get technical support. Give them the information above and let them know they need to develop a patch for the Network Extender to work with the new firmware (i.e. operating system) of the Actiontec PK5000 modem. It's only when they hear from a bunch of people that they will step up the urgency to find a solution. Thanks!

OK, what's the deal here. I've been having the same problems. Verizon gave me a new extender and I still have the same problem. The week of July 15th everything went dead. I live in downtown Denver and I still can't get service at my house. My network extender is no longer compatible with the PK5000 modem QWEST issued. Firmware got pushed out? uhh... OK that doesn't mean anything to me. Not my problem, but kudos to the gentlemen who figured that out.. Neither Verizon or qwest seem to not want to take responsibility.
So what's next? is there an extender on the market that is compatible with the infamous PK5000? Evidently, the guys @ Qwest I was on the phone with for 45 minutes seems to think it's some type of high speed low drag, technological phenomenon. I'd like to add that if someone from qwest or verizon tech support reads this, I do not have a land line at my house, I have never had a land line at my house so no I can't go to my desktop and troubleshoot the modem while on the phone. just to reinterate I live in downtown denver I do not have cell coverage at my house, and no it's not my house. Everyone in our area does not have coverage.
I've had verizon for over 10 years now and never had a problem. This is the first and biggest problem I had becasue verizon and qwest decided to "bundle" thier service offering...whatever that means.
I believe I have found the cause of the Network Extender problems surfacing in July, 2011. I am a customer who has been out of Network Extender usage for two weeks now. Read on....
"Unbelievably, almost no one at Qwest, Verizonwireless, or Samsung (NE's manufacturer) has any idea what the cause is and neither Qwest nor Samsung knows that a problem exists at all.
After many hours on the phone to all three companies I finally believe I know the cause of the problem. The cause is an updated firmware revision that was pushed to all Qwest customers who use the Actiontec PK5000 modem/router. They have been pushing it out over the last few weeks, so the symptoms have been rolling rather than happening all at one time.
The latest version of the PK5000 firmware is QAP002-3.60.3.0.9.9 When the customer's modem receives that version update (unbeknownst to them), Network Extender is rendered inoperable... the modem does not recognize the NE is plugged into it and does not provide an IP address. The WAN light goes solid red, the GPS goes magenta and the SYS light goes red.
Because Qwest's PK5000 works fine with the upgrade (i.e. both wi-fi and ethernet connections work fine with my Macintosh MacBook Pro), they have no interest in solving my VerizonWireless problem.
Bottom line is VerizonWireless needs to get a patch created "yesterday" and made available to all Network Extender customers who use the Actiontec PK5000 Qwest modem/router immediately. I live in a rural area and despite the fact I've had a VerizonWireless cell phone for many, many years, I'll be forced into changing cell phone providers soon, as will every other NE user who has lost their NE usage because of this problem.
It boggles my mind that no one has figured this out and provided a patch for the Network Extender. Understandably, Qwest could care less this is happening, since their service is not effected. This is truly VerizonWireless' problem.
Now, what can you do??? Call customer service right now and get technical support. Give them the information above and let them know they need to develop a patch for the Network Extender to work with the new firmware (i.e. operating system) of the Actiontec PK5000 modem. It's only when they hear from a bunch of people that they will step up the urgency to find a solution. Thanks!"

Network Extender Ripoff?

I really feel as if this whole Network Extender is kind of a rip off of sorts. If you establish service in a good area and then relocate your service to a bad area, then a network extender at your expense is reasonable. However, I established service to the location I am currently residing, also my billing address, and I have ZERO service. It is terrible.
Verizon's fix for this problem is to sell me a $250 Network Extender! Why did you allow me to establish service in an area that you know has terrible coverage?!? Verizon should have at the very least made me sign a disclaimer acknowledging that service at my billing address was none. I feel this is a gimick to make more money off customers. It is out of my control that I live in a dead zone. The reason that I chose Verizon is because they have the whole "Don't be afraid of Dead Zones" slogan. Bologna. Thanks Verizon for forcing to spend yet more money on products I shouldn't have to buy in the first place.
A free Network Extender is what I would have expected, a discounted extender would be at the very least. When this contract is over, so is the relationship with VZW for me. "Can you hear me now?" Nope, don't even have a signal..........

kpaul1016 wrote:
However, I established service to the location I am currently residing, also my billing address, and I have ZERO service. It is terrible.
Verizon's fix for this problem is to sell me a $250 Network Extender! Why did you allow me to establish service in an area that you know has terrible coverage?!?
My post was in response to these two lines. Verizon allowed you to establish service in an area with terrible coverage because they give you 30 days to determine if you can live with the weak spots in their network.
You made the choice to stay with Verizon even though they didn't have great service in your home. Sometimes, in order to get what's important to us, we have to compromise. You need the benefit of good reception in areas where Verizon's network is strong, so you chose a provider that doesn't cover your home. If you don't want to pay $250 for a network extender, buy one of the older 1X models on eBay, they work just as well for calling/texting and were going for only $100 new, so I doubt they're expensive used.
Your post was not about the Network Extender, it was about wanting a free handout because you made a decision that didn't meet your needs.

Network Extender Stopped Working - Resolution Keeps Getting Pushed Back

I have had good service with a network extender for about 5 months until last Wednesday (Sept 28). Actually, I had acceptable service in my home WITHOUT a network extender until Verizon started testing 4G in my area last spring/early summer. Then, my service went from okay to NONE. After numerous calls to tech support and escalations, an alleged "field test" was conducted on my street. Conclusion: Foliage from trees causing signal loss. Solution: $125 for a network extender. Foolishly (as I later learned) I payed the $125 (many people claim to have received the free after reporting numerous problems and threatening to cancel service)...anyawy, last Wednesday I noticed @ home that my signal was varying from 3G to 1x, and the signal bars were all over the place. My phone is showing 1x @ about -70 dbm, and either NO 3G or with a signal of -120 dbm or worse. On rare occasions I will get a brief 4G indication. I did the usual, removed battery from phone, etc. but later learned that my wife's phone was doing the same thing. According the the latest Verizon map I an deep within a 4G coverage area, yet can hardly get a signal of any kind within a 1/4 mile of my house without the extender. While troubleshooting on my own and with Verizon tech support, I power cycled the network extender (all lights are on as they are supposed to be), ran the 8x8 VIOP test on my DSL service (it passed with flying colors), reset my DSL modem and router, refreshed DHCP on the router, checked all settings on both Verizon phones in the house. Dialing #48 indicates that I am within network extender coverage, yet the signal varies from 1x to 3G/5 bars constantly as I sit in the room with the extender. Several calls to tech support, two escalations, power increased on extender, resolution promised within 24 hours, then 48 hours, now today was told 72 hours.
My questions are: Why suddenly signal loss to two phones from the extender after ruling out 2 phones and ISP, why such a poor signal at my home (not just inside...anywhere within a quarter mile) in the first place when the coverage map shows I'm well within the 4G coverage area, why is the resolution being pushed back every time I call to inquire?
Any help, especially from Verizon, would be appreciated.

I started on another string, but reading this tells me we have the same problem. Got the extender, everything programmed, phones indicating connection to the extender network, but now I have the same issue. My wife's Iphone shows great signal, but the words are clipped as well. My Droid X has no better signal strength indicated than before, (yes, it gives the short double beep so it must be connected) and the voice quality is bad enough that one can't understand the caller. I can get signal directly when outside well enough to make decent phone calls. When I go outside and away from the extenders range voice transmission returns to normal---though occasionally I will drop a call in normal transmission. I have good 3G outside (3-4 bars though sporatic), but as soon as I try to make a call the signal drops to one bar on 1x. Therefore, the reason I got the extender so we could make calls inside the house rather than walking outside in subfreezing weather!!
Same routine,...called Tech service and got a rep. She couldn't do anything but tell me that it had to be the "contruction materials in my house". Said we must have brick contruction,....no, it's vinyl siding. I did say that we had a foil backed insulation material surrounding the house and she quickly affirmed that had to be the problem. It was blocking the signal inside the house and the extender wouldn't pick it up.
But if the extender is in the window, doesn't that solve the problem? Point---if we stand at a north or east window (we have large windows on both sides) we are able to get a signal on the phone, but the service is "iffy." Again the reason for the extender. She repeated again "Verizon can't do anything about the contruction materials in our house." Then she said that the extender is designed for "people that live along the 'coasts' that have weak signal!!??" That was a hint that it wouldn't work in the midwest. Her final comment was that the extender wouldn't work if we had weak signal in the area(interesting that was said after her indicating that it was designed for customers with "weak" signal.) When I asked why it was connected to the internet, I didn't get an answer. I could tell I wasn't going to get information to help so I thanked her and gave up.
So were these excuses or reasons? The local store that told me to get the extender knows absolutely nothing---"just call tech service." I've had calls to 611 now three times, reprogrammed, reset the unit, and it still doesn't work. I'm not even going to ask anyone in the forum to help as I'm sure that others are just as frustrated. Verizon claimed the best technology and customer service when we switched a year ago. We were shown on the map well within the 3G territory, but quickly found out that those maps are not accurate. While we live on the prairie (flat land), our normal signal goes from 1x to 3G and back constantly. At night the signal is weaker than daytime. Sometimes we have 3, even 4 bars of 3G and 2 minutes later 1 bar of 1x. ( I'm sitting here watching my phone do that right now.) The only solution is to go back to ATT. We dropped calls with them, but at least could talk in the house with their phones. It's costly to switch as we have to buy out the contract, but this service is unacceptable.
The real issue is credibility of the company. I was told that we would be far more satisfied with Verizon service; and that if there were ever any problems---they would be fixed. That wasn't a true statement. I wish there was a credible alternative to both ATT and Verizon in our area.

Network Extender spotty coverage

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