Network problem with Verizon in NYC and Jersey City

Hi
I have an IPhone 5 on my friends shared plan and ever since I joined Verizon , the network signal has been pathetic. I feel I am being duped of monthly bills as the there is nil coverage on my 41st floor office in downtown Manhattan as well as my residence in downtown Jersey City. Forget about 4G , even 3G stinks for Verizon in this area. My problem is one pays them to have phone for 24 hrs connectivity but Verizon doesn't offer me connectivity for 12 hours of the day I am in office and the only net connectivity on my iphone is when I am back home on my home wifi. I can't understand Verizon being a leader in telecom , can't invest in their infrastructure so that its users don't have to bear this pain.The kind of service you offer, I am sorry to say , is not up to your standards. Kindly suggest how would you solve my problem, I m barely 5 months into the plan and just don't want to be a cash cow to you where once I have signed a contract with you , you forget about your promise to offer me world class service and just expecting monthly payments from me.
Regards
NK
>>Edited to comply with the Verizon Wireless Terms of Service <<
Message was edited by: Verizon Moderator

Hello NK
I would be happy to address any concerns today. I want you to love us. Service on the 41st floor could be very challenging. Here's a great link that will show you the network extender:http://bit.ly/AKkC
It's like a mini cell tower. What is your home zip code. I will check the area and look into this with you.
JoeL_VZW
Please follow us on twitter @vzwsupport

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<dir>
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Problem signature
<dir>
</dir><dir></dir><dir></dir><dir>
Problem Event Name: APPCRASH
Application Name: IEXPLORE.EXE
Application Version: 11.0.9600.16384
Application Timestamp: 52157231
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Fault Module Timestamp: 52620354
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Additional Information 1: ab90
Additional Information 2: ab9026eb5cad8b25f882a373e2d752b2
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Additional Information 4: d48664e52db6f0b0676e13c96e422192
</dir>
Extra information about the problem
<dir>
</dir><dir></dir><dir></dir><dir>
Bucket ID: 45b7b98d077be82c89ec9142c2213a5f (-374769956)
</dir>

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