Never had a problem...until now.
I never had a problem with this phone until the update. Sometimes when I take a picture the phone freezes and restarts itself. It has ruined a few of my pictures. It's hard to describe but it like put the picture on the side of the picture in black and white all distorted. All of my pictures don't show up in my gallery. Is I turn my phone off n back on they show up. My phone is constantly loosing 3G and makes the internet super slow. I have to turn the phone off and back on. Anyone else having these problems with the update or does it just sound like my phone needs to be replaced?
Thanks to the community members for all your input regarding RacerGurl11's issue. I see from your post that many of the beginning trouble shooting steps have been performed, including a factory reset and your continuing to have issues. I'm sorry this is occurring because the camera on your phone is one of the most important features to use. I use mine every day because its convenient to save, and share with others, so I truly understand how you feel. I was unable to locate any known or reported issues with the camera on this device. If your phone is not damaged physically or by water and is still under the one-year manufacturers warranty, we can review the device and your account for replacement options. You can contact us via an alternate phone at 1-800-922-0204, at a corporate store location or via the Verizon wireless forum via private message.
Just as a reminder, always make sure the following are completed before performing a factory reset when trouble shooting device functionalities :
1) Power cycle
2) Battery pull (for this device, not for all devices)
3) Ensure software is updated
4) Clear cache and browser history
Similar Messages
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No longer have service at home....I've lived here for 3 years and never had a problem until now.
I have been having issues for the last couple of months now with getting service on my cell phone at my house. Meaning, my phone literally says, "NO SERVICE" where I've always had service bars. I can't even send or receive a text message at home. Never, have I experienced these issues before. I've lived in this house for 3 years and have always been able to talk on my cell phone and send and receive text messages, until now. At first I chalked the issues up to the storms we had been having. Assuming a Verizon tower had possibly been hit. After several more weeks passed with the issue being unresolved, I went into my Verizon store and explained the issues I have been having. The rep I was working with suggested that I back up my phone and do a system restart on my iphone to see if that would fix the problem. I followed his instructions and the issue was still unresolved. I then went back into my Verizon store and explained the issue to the same representative I worked with the first time. He said it sounded like it was more of a software issue than a Verizon issue. Since my contract was up and I was good to get a new phone I decided to upgrade to the iPhone 5c (therefore I lost my unlimited data which irks me). When I got home I was shocked to see that I was STILL having the same issues. No Service. Can't text. Can't call. At this point I'm ready to lose my mind. Why am I paying for a service that I am not getting? We left on our family vacation this same day, so when we FINALLY reached a point down the road where I could receive service, I called my Verizon store to express my UNDERSTANDABLE frustrations. They were extremely helpful and have been since day 1. I ended up talking to a different representative than the one who had been helping me. She asked me to explain my situation and the issues I have been having since she hadn't been helping me she wasn't aware of what was going on. Once I explained my situation to her, she asked me where I lived at. Once I told her where I lived she IMMEDIATELY knew what my issue was. She told me that Verizon QUIT paying to use the Nex-tec tower that is by my house. She told me I'm not the first person that lives in my area to come in to their store with these SAME ISSUES. She told me that I needed to contact Verizon and complain and that hopefully if all of us kept complaining, Verizon would resolve the issue. I am WRITING you a complaint because I cannot CALL you off of my cell phone unless I drive SEVERAL miles down the road to a point where I can get service. I live on a busy highway that intersects with another busy highway a few miles down the road in North Central Kansas. I also live 3 miles from a STATE PARK with a VERY BUSY LAKE that doesn't have ANY SERVICE. I have talked to several friends, family members, and neighbors in my area and surrounding towns that are having the same issue as me and were told the same thing. Lovewell State Park is very popular and MANY people spend their weekends there. We have always had service there, until now, as well. Verizon customers that attend Lovewell State Park and that live in the surrounding towns cannot even call 911 off of their cell phone if their is an accident because we have NO SERVICE ANYMORE. I've been with Verizon since they ought out Altell. I have never had any issues with Verizon until now. Please take care of your customers. I trust that you care that you took service AWAY from customers who having been paying you for your service for several years and that you will resolve the issue quickly. We want our service BACK. We want to get service that we PAY FOR. If you cannot resolve the issues that I (and so many others) are having, I will be forced to switch to a new provider. As of right now, Verizon is doing me no service. Please change that. We live in an area where there are many accidents due to the types of jobs and winter weather we have in this area. It is necessary that we are able to make phone calls. I know that I am not the first nor will I be the last in our area to complain about this issue. Please fix these issues. Again, this information came straight from our Verizon store. They are just as upset as we are about the situation. The store doesn't want to lose us as customers and we would feel bad doing that to them when they have been such great people to work with. If the issues are not resolved we will be left with no other choice.
@farmwife25
After reading your post, I can certainly understand your concerns with this situation. I would love to assist you finding a resolution for your service issues in your home area. First, I'll need to ask you a few questions to help me in resolving.
In what zip code do you experience this problem? You mentioned service problems at your home. Do you get a signal when you're outside at this location? Have you spoken with our Technical Support Team regarding this issue in the past? And if so, was a resolution ticket filed for this issue on your behalf? Please let me know so that I can further assist. Thanks!
AnthonyTa_VZW
Follow us on Twitter @VZWSupport -
How do I sign into messages? I can't find it on my mac. I just want to send photos like I used to and it's been changed. Argh!
Care to share which OS you are using as well as which version of iPhoto?
It would help us to know which computer model you have, which OS & version you're using, how much RAM, etc. You can have this info displayed on the bottom of every post by completing your system profile and filling in the information asked for.
This will help in providing you with the proper and/or correct solutions. -
When I start adobe Pro Extended it tells me my serial number is not valid. We purchased this number back in 2009 and never had a problem till now.
Hi Jeff ,
Please provide me the following information so that I can see what best can be done to get your issue fixed.
Are you using Acrobat 9 extended ?
How did you purchase your software ?Is it through some outside vendor or through Adobe?
In case you have purchased it from some outside vendor ,would recommend you to get in touch with them .
However ,referring the following link you can cross verify the serial number you are entering .
https://helpx.adobe.com/x-productkb/global/find-serial-number.html
Regards
Sukrit Dhingra -
I made a ringtone and it did go into my tones and it won't upload to my phone. I have done this several times and never had any problems til now. Can anyone help me on this?
Try assigning Queen as the Album Artist on the compilations in iTunes on your computer.
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I am trying to export to Vimeo, have never had a problem, but now it is getting stuck at 8% and failing, and if it goes passed 8% it eventually fails anyway, what should i do???
Try exporting a Master File with settings of Web Hosting and H.264. If it exports successfully, see if a manual upload works.
Russ -
If I go into settings and physically touch the WiFi that has been used since his was new than after waiting for 2 to 3 min it finally goes on line. I never had any problems until this last update. It always went on line automatically with out having to go into settings. Just a pain. Once I do this it usually stays on line.
Tap Settings > General > Reset > Reset Network Settings
You will have to re enter your Wi-Fi password.
If that didn't help, try here > iOS: Troubleshooting Wi-Fi networks and connections -
I had this app on my IPhone 4S and never had a problem. Now on my IPhone 5 it only works sporadicly. If I do a hard reboot it will access the Apple tv but on most occacciosn it does not connect. Any one else?
Do you mean the Remote app?
This app requires both devices be connected to the same Wi-Fi network, are they? -
After burning CD tried to print jeweled case insert and playlist is typed over. Never had this problem until most recent update to newest version of Itunes
Most likely you have Office 2004 which are PPC-only applications and will not work in Lion. Upgrade to Office 2011. Other alternatives are:
Apple's iWork suite (Pages, Numbers, and Keynote.)
Open Office (Office 2007-like suite compatible with OS X.)
NeoOffice (similar to Open Office.)
LibreOffice (a new direction for the Open Office suite.) -
when I go to open a page, it is very slow opening, or may not open at all........circle just goes around.....this is true for any site......mail, sites I have visited many times.......never had a problem until I upgraded to firefox4.......do I need to change firewall settings? If I do, how?
Just updated adobe, it crashes more than not......First I already have my view set to show everything so that is not the problem.
But I just tried opening "Computer" from the start button then type in profiles.ini in the address bar and hit enter. The profile manager opened with my profile listed. I selected it and hit start firefox and it opened as it should.
I closed it again and tried to open it from the shortcut in my task bar and I got the Sorry window.
But then I tried to open it from the short cut you get when you press the start button and program list and it work!
I went back to my desk top and tried the short cut on the desk top and it worked.
So I deleted the short cut on the task bar and created a new one and it worked.
I rebooted the computer and tried again and the task bar shortcut works and has the right profile.
So it seems that the problem is that the short cut was corrupted and was causing the error that caused the program to fail to open.
I had no idea a shortcut could do that. In the past I have had short cut stop working but never do what this one did.
I still have no idea where the profiles.ini is. -
I never had a problem before downloading the new software. Now I cannot synch. There is no recognition of the ipod. Has anyone else had this issue?
@farmwife25
After reading your post, I can certainly understand your concerns with this situation. I would love to assist you finding a resolution for your service issues in your home area. First, I'll need to ask you a few questions to help me in resolving.
In what zip code do you experience this problem? You mentioned service problems at your home. Do you get a signal when you're outside at this location? Have you spoken with our Technical Support Team regarding this issue in the past? And if so, was a resolution ticket filed for this issue on your behalf? Please let me know so that I can further assist. Thanks!
AnthonyTa_VZW
Follow us on Twitter @VZWSupport -
Since I upgraded to Mavericks on my Macbook pro, my aperture program has been crashing. I'm also on a trail bases with photoshop cc. I'm not sure which is causing the crashes. I've never had this problem before. Any suggestions?
Have you upgraded to Aperture 3.5 after the upgrade to Mavericks?
When exactly do the crashes happen? Only on your current Aperture library, or also on a new test library? -
Serious problems of late syncing... never had any issues until now
Updated all the latest software a few days ago. I am away from home on business, in a hotel room, and the way I keep my phone charged is plugged into my MBP overnight. It always works at home. Yes the MBP is plugged in. I wake up to find my iPhone at 20% power.
I unplug and plug it back it, it starts the sync, then my iPhone goes away (on the left side of iTunes) and the phone says "Sync in progress" but there is not syncing going on in iTunes, and the iPhone is no longer down the left hand side. I cancel sync on the iPhone, try again, same thing.
So I go to restore. It locks up the restore, while the iPhone says "RESTORING", iTunes stops and kicks the phone out of iTunes like during the sync.
I went through the steps to force the restore (holding home while plugging it in) and it wiped it fine, then I had a very difficult time getting it to backup the iPhone with an older backup. It overwrote my latest backup with a backup of no data, but I had one from September that was OK. Each time it tried to backup, same thing would happen, and phone would say "RESTORING" but iTunes would kick it out.
Tried restarting the computer, creating a new profile on the MBP, etc. What finally did it was just continually trying to force the backup, it finally kept the phone syncing and restored it properly.
Now when I got to plug 'er in to the MBP, it sees the phone, starts the sync, and then again kicks the phone out of iTunes and leaves "SYNC IN PROGRESS" on the iPhone. And of course it stops the charge process.
So *** did Apple do to iOS 4.2.1 or the new iTunes 10.1 (54) that totally botched the syncing process up?
For information, I have had this phone since January and have never had a single problem with it other then it locking up once a month after I got it and never since. It is an awesome phone, but this sync issue is beyond frustrating. The phone was not dropped, damaged or anything, and it has a hard case on it. Further, I had two different USB iPhone connectors that all do the same thing, in both USB ports on my MBP.
Thanks for any insight, hopefully Apple reads this. I am relatively computer savvy so I do not think this is OE.
MattYes the MBP is plugged in. I wake up to find my iPhone at 20% power.
Is your MBP set to sleep automatically after a period of inactivity when connected to a power source?
So * did Apple do to iOS 4.2.1 or the new iTunes 10.1 (54) that totally botched the syncing process up?
Not sure. The syncing process has not been totally botched up or botched up in any way with my MBP and iPhone running the current iTunes version and iOS 4.2.1.
If the same occurs with a new computer login account and there is no change after downloading and re-installing the current iTunes version over the existing, there may be a problem with your iPhone. -
The WiFi isn't working on my 4th generation anymore. I have several devices connected to the WiFi which two of them are iPhone 5 that haven't had ant problems with WiFi. I have had my iPod for a year. I have tried everything and it still doesn't work. Any ideas? Thanks.
Does the iPod connect to other networks?
Does the iPod see the network?
Any error messages?
Do other devices now connect?
Did the iOS device connect before?
Try the following to rule out a software problem:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Power off and then back on the router
- Reset network settings: Settings>General>Reset>Reset Network Settings
- iOS: Troubleshooting Wi-Fi networks and connections
- Wi-Fi: Unable to connect to an 802.11n Wi-Fi network
- iOS: Recommended settings for Wi-Fi routers and access points
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.
If still problem make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
Apple Retail Store - Genius Bar -
I rented a movie on my apple computer but it wont play on my apple tv. never had problems till 1 month ago. internet fine, home sharing on.
The movie must fully download to iTunes.
If you have an AppleTV1, have you downloaded a 1080p movie rental as it can't handle that, in which case alter your Preferences for downloads to 720p, contact iTunes Store support and see if they can re-enable the download or refund so you can rent again at 720p.
If you have black model ATV2 or ATV3, then I assume you are looking under the Computers icon where a new Rentals row appears in order to play rentals downloaded to iTunes.
AC -
Please inform me why I am unable to convert my PDFs to Word Documents anymore. I've been signed up and paid forever now and no problems until today, Please inform me of what the problem is? Thanks bunches! :- @(
Hi vtbabyof8,
I just took a look at your account and see that it expired on June 14. I'll send you a private message with more information.
Best,
Sara
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