Never include orig. message into bounce message/DSN

Question

Hi all
How can i configure IronPort to never include the original message body into bounce messages or DSNs?
I would like to always include header information (sender, receipient, subject) of the original mail, but never body information or even attachments?
I already tried cli-command bounceconfig, an set max_bounce_copy=1, but then the header is also not included...?
Any ideas?
Thanks
Chris

Answer 1

Hi Chris,
This one is a bit tricky. The RFC does not state that one "MUST" include a copy of the original message however we do as in general its good practice and it is seen as a courtesy to the recipient.
That being said you may be able to eliminate most of the original message. You were on the right track with that option but I think you were looking for size not number of copies.
You will need to make this modification via the CLI using the command bounceconfig. Depending on the number of bounce profiles you have you may need to edit each to achive the desired results. By default there is only 1 profile listed as default.
The value you want ot chage is the following;
Please enter the maximum size of the original message (in bytes) to include in the bounced notification message.
[10240]>
You may have to make changes and test to get the exact results your looking for.
murf.run> bounceconfig
Current bounce profiles:
1. Default
Choose the operation you want to perform:
- NEW - Create a new profile.
- EDIT - Modify a profile.
[]> edit
Please enter the number of the profile to edit:
[]> 1
Please enter the maximum number of retries.
[100]>
Please enter the maximum number of seconds a message may stay in the queue before being hard bounced.
[259200]>
Please enter the initial number of seconds to wait before retrying a message.
[60]>
Please enter the maximum number of seconds to wait before retrying a message.
[3600]>
Do you want a message sent for each hard bounce? [Y]>
Do you want bounce messages to use the DSN message format? [Y]>
Enter the subject to use:
[Delivery Status Notification (Failure)]>
Do you want to parse the DSN "Status" field received from bounce responses to include in the DSN generated by the appliance? [N]>
If a message is undeliverable after some interval, do you want to send a delay warning message? [N]>
Do you want hard bounce messages sent to an alternate address, instead of the sender? [N]>
Do you want bounce messages to be signed (Yes/No)?  [N]>
Please enter the initial number of seconds to wait before retrying a host that is unreachable.
[60]>
Please enter the maximum number of seconds to wait before retrying a host that is unreachable.
[3600]>
Please enter the maximum size of the original message (in bytes) to include in the bounced notification message.
[10240]> 10
Current bounce profiles:
1. Default
Choose the operation you want to perform:
- NEW - Create a new profile.
- EDIT - Modify a profile.
[]>
smurf.run> commit
Christopher C Smith
CSE
Cisco IronPort Customer Support