New Build Problem - The Return

I have a new build and on boot I reach the stage
"Press F1 to Continue or Del to enter Setup"
but cant get further.............is my keyboard (ordinary PS/2 keyboard - tested working) not being recognised
for some reason?
D-Bracket diagnostic always stops at
"Initializing Floppy Drive Controller
This will initialize Floppy Drive & Controller"
but I don't have a Floppy Drive installed!!!
Many thanks for any help in advance.
MSI K8N Diamond nForce4 SLi (Socket 939) PCI-Ex Motherboard
AMD Athlon 64 3800+ Newcastle 130nm(Socket 939)
Corsair TWINX1024-3200C2 XPERT TwinX (2x512) 1GB Dual Channel Kit
Enermax EG485AX-VHB(W)SFMA 480W ATX Retail (PSU)
Maxtor DiamondMAX 10 300GB SATA 16MB Cache
MSI GeForce 6800 Ultra PCI-Express 256MB
Sony DRU-720A 16x Dual DVD-R Double Layer

Quote
If it stucks on that one , doesn't that mean that it's the next one in the process that fails ?
Funny u should mention that, I was thinking about that a while back, particularly when setting up stickies. Saw nothing to support my logic & so went back to simlpler things like the meaning of life.
My Thoughts ended up as:-
1) but on the basis the system, on failing the stage, will be in various degrees of instability, it can't reliably be expected to feed back. Therefore 2)
2) Logically the system presets LED state for the next stage on completion of the previous stage. If the next stage fails the Led bracket is correct about the failing stage.

Similar Messages

P35 Neo2-FIR New Build Problems

Hi there,
Just finished new build (specs below), but get the full row of red LEDs on power up. Cycles through this endlessly. Cleared CMOS to no effect.
No idea what BIOS I have as system has never been on.
Any ideas?
Antec P182
MSI P35 Neo2-FIR
Q9300
Corsair 2 x 2Gb XMS2 PC-6400
Gigabyte 9600GT 512Mb
Corsair HX520W PSU
TIA

The lights are not the final word as I have gotten that indication when my video card was not properly seated on an other board even tho it was supposed to mean processor failure for that board too. Maybe the vendor of the board can lend you an other cpu to flash bios. An other alternative would be to RMA for reflash if possible once you are sure it's the processor and the bios.
Presumably Balloonshark has the same processor. Good luck to both of you. Let us know how it works out.

New Build Problem

A couple of weeks ago I got around to building a new rig with a 990X, Gigabyte Geurilla mo-board (the gamers sure are driving the desktop industry!), 24Gbs of GSkill Ram, 1k Watt PS, & a GTX-580. The other components don't matter at this point, because right now, when I power up the computer it runs for 2 secs. shuts down for 2 secs. fires back up for 2 secs, etc. I have swapped out power supplies, Ram, video cards, re-seated the CPU, and jumper-reset the BIOS. Clearly the problem lies within the moboard or CPU, but I'm open to any last ditch efforts before bringing on a 3rd party to get this thing running. I don't want to order a replacement CPU w/o knowing that that is, indeed the culprit. Most of the components were brand new from New Egg, except for the video card and PS, both of which came from an operational machine (and both were swapped out anyway to rule them out as the cause). So, the reason I'm posting this is because once before I had this same problem with my general purpose computer, that had been in operation for a couple of years and I posted this problem and Colin, from Brougham Media, suggested replacing the battery on the moboard. I was very skeptical, but it was the least expensive option for trying to diagnose the problem and just like all of his other solutions, it worked! Didn't work this time around, being that the moboard is brand new.
So, would you recommend shipping back the moboard to Gigabyte for repair or would it be safe to order a replacement from New Egg, hoping that that's the most likely culprit and send the board I have now back to New Egg as defective? I'm hoping there's something you can suggest I try before going to either of those lengths.

Problem solved. I called a local computer repair store, Intrex Computers, and described the problem. Told the guy all the steps I'd taken to diagnose. His response was, "Sounds like you have a short underneath the motherboard." I told him I had indeed gone from one Gigabyte model motherboard to another and needed to add some standoffs, but I was quite sure I didn't need to move any of the existing ones. When I asked him about the possibility of a bad motherboard he said that's extremely rare, so I decided to pull the moboard to see if I was dense enough to leave an old standoff. So I pull the board and sure enough found 10 standoffs where they were supposed to be. "Sure glad I'm not that dumb" I thought, though admittedly I was so anxious to put this time-consuming problem behind me, I was willing to embrace ignorance, which I've been forced to do thousands of times before if it meant finding the problem. So I go to put the motherboard back in and low and behold there's an errant screw, which was wedged in a corner near the motherboard, but not under it. Sooooo, let's just say that I didn't even catch that screw when I pulled the moboard the first time to reseat the CPU. But there's nothing else to explain the problem. The Intrex tech said it sounded like a short, and I found a loose screw (no snide comments, please. I've already thought of them!). Wow, when I was young, I was thrilled when my mother told me that I had IQ. I now have come to realize that she never said how much. Or in my case, how little!

New build in the $2k-3k range

So I am looking to build a new system that will run following very well
Premiere & AE CS6
Photoshop CS6
Gaming (love the computer games... GW2, SWTOR, Skyrim, etc.)
Going with 1 SSD + 3 HDs
C: (SSD) - OS & Programs
D: - Media & Projects
E: - Pagefile & Media Cache
F: - Preview & Exports
Here is what I have in mind (from newegg):
Qty.
Product Description
Savings
Total Price
1
Rosewill THOR V2-White Edition, THOR V2-W Gaming ATX Full Tower Computer Case, support up to E-ATX / XL-ATX, come with Four ...
Item #: N82E16811147158
Return Policy: Standard Return Policy
-$20.00 Instant
$169.99
$149.99
3
Seagate Barracuda ST3000DM001 3TB 7200 RPM SATA 6.0Gb/s 3.5" Internal Hard Drive -Bare Drive
Item #: N82E16822148844
Return Policy: Standard Return Policy
-$30.00 Instant
$539.97
$449.97
($149.99 each)
1
EVGA 04G-P4-2686-KR GeForce GTX 680 w/ Backplate 4GB 256-bit GDDR5 PCI Express 3.0 x16 HDCP Ready SLI Support Video Card
Item #: N82E16814130799
Return Policy: VGA Standard Return Policy
$20.00 Mail-in Rebate Card14-130-799
$529.99
1
CORSAIR HX Series HX750 750W ATX12V 2.3 / EPS12V 2.91 SLI Ready CrossFire Ready 80 PLUS GOLD Certified Modular Active PFC ...
Item #: N82E16817139010
Return Policy: Standard Return Policy
-$25.00 Instant
$25.00 Mail-in Rebate Card17-139-010
$169.99
$144.99
2
Kingston HyperX 16GB (2 x 8GB) 240-Pin DDR3 SDRAM DDR3 1600 Desktop Memory Model KHX1600C10D3B1K2/16G
Item #: N82E16820104302
Return Policy: Memory Standard Return Policy
$149.98
($74.99 each)
1
ASUS Maximus V FORMULA LGA 1155 Intel Z77 HDMI SATA 6Gb/s USB 3.0 Extended ATX Intel Motherboard
Item #: N82E16813131854
Return Policy: Limited Replacement Only Return Policy
-$10.00 Instant
$289.99
$279.99
1
Intel Core i7-3770K Ivy Bridge 3.5GHz (3.9GHz Turbo) LGA 1155 77W Quad-Core Desktop Processor Intel HD Graphics 4000 BX80637I73770K
Item #: N82E16819116501
Return Policy: CPU Replacement Only Return Policy
$329.99
1
COOLER MASTER Hyper 212 EVO RR-212E-20PK-R2 Continuous Direct Contact 120mm Sleeve CPU Cooler Compatible with latest Intel ...
Item #: N82E16835103099
Return Policy: Standard Return Policy
-$2.00 Instant
$5.00 Mail-in Rebate Card35-103-099
$36.99
$34.99
1
OCZ Vertex 4 VTX4-25SAT3-512G.M 2.5" 512GB SATA III MLC Internal Solid State Drive (SSD)
Item #: N82E16820227820
Return Policy: Limited Replacement Only Return Policy
-$50.00 Instant
$419.99
$369.99
Subtotal:
$2,439.88

That is great advice and definitely something I will look into doing, both on the backup strategy AND the install order of things. I have a Seagate Backup Plus drive that can more than handle the backup of the SSD drive when I have everything installed.
Does the build look pretty solid? I have made a few minor tweaks to what is listed (went with some faster RAM, and upgraded the CPU cooler a bit)
1
Mushkin Enhanced Blackline 32GB (4 x 8GB) 240-Pin DDR3 SDRAM DDR3 1866 (PC3 14900) Desktop Memory Model 994072
Item #: N82E16820226329
Return Policy: Memory Standard Return Policy
$209.99
1
Phanteks PH-TC14PE 140mm UFB (Updraft Floating Balance) CPU Cooler
Item #: N82E16835709001
Return Policy: Computer Cables and Accessories Extended Return Policy
-$5.00 Instant
$96.99
$91.99

New Build, problems with H61M-P32/W8

I am putting together a small micro atx build consisting of the following.
MSI H61M-P32 motherboard
Intel G2030 3 ghz cpu
2 gb of DDR3 ram
EVGA GTX 650
80 gb hard drve
lg cd/dvd drive
PCI-E to usb 2.0 card
Here is my issues, when i hook up just the mobo with the video card the computer will turn on and run fine till its gets to the point where it doesnt detect a hdd and cant move forward. However when i plug power into anything else (hdd, cd drive, pci-e card) the computer wont turn on or boot, the fans just spin for a sec then stop. I know its not a sata problem as it does this with or without sata cables attached to the drives. Its simply when i apply power to the drives it does this.
I ruled out it being a power supply issue as i tried 3 different power supplies, a 385 watt, a 430 watt, and finally an 850 watt.
Any ideas before i call msi to RMA the board?
Im banging my head against a wall trying to figure this out.

Did you try clear CMOS and boot with only one RAM stick?
Do you have other HDD to try?
Quote
I know its not a sata problem as it does this with or without sata cables attached to the drives. Its simply when i apply power to the drives it does this.
If you didn't attach the power cable to the sata HDD, it won't have function even you connect the sata cable.

New build problems

This is my first build, I have been and bought all the parts, I think it would have been wiser to take advice first!
K7N2 mobo
Athlon XP2400
512 DDR PC3200
Gigabyte Radeon 9200
Maxtor Plus9 SATA 120GB
Pioneer DVD120S
Windows XP Home Upgrade
Antec Sonata Mini Tower with 380 watt PSU
All assembled and checked. On firing up neither the dvd drive or hard drive are recognised by the BIOS.
I have installed drives before, so I don't think its anything obvious?
Help please Sebastian

Hi,
Thanks for your reply. After a nights sleep, rechecked conections and discovered I hadn't quite pushed home the Ide ribbon connecter for the DVD into the mobo!
So the continuing saga....
Started to Install Win XP Home..
Installed Promise376 Serial ATA Driver floppy from F6 prompt.
It installed the fasttx2K driver
When setup asked for Win 98 CD it then came up with the following:
Partitioning disk
0 MB Disk 0 at Id 0 on bus 0 on fasttx2K
The problem caused by the following file: setupdd.sys
PAGE_FAULT_IN_NONPAGED_AREA
setupdd.sys - Address F84C5F3E base at F84A1000, Date stamp 3d6dd67f
I used the Maxtor Powermax v4.06 to check for the hard disk and it couldn't find it.
Rechecked the settings and connections. Serial ATA cable attached to primary SATA conector. power supply plugged in and hard disk buzzing. No jumpers installed.
I havent set up the array settings at start of bootup as I only have one hard disk.
Sebastian

New builds - problems solved?

I had to ask for a refund for my MBP after I got a bad replacement two weeks ago. Unfortuantely I needed a Mac notebook for an assignment and couldn't wait another 10 days for yet another replacement. I then bought a MacBook from a local dealer. That one is flawless so far (knock on wood) but the small screen is turning out to be a problem for me - I do lots of photo editing on the road without access to a larger screen.
My question now is: have the main issues been fixed now? I don't really mind the whine too much, I'm rather talking about the more serious issues like random shutdowns and superdrive problems.
iMac 20" Intel Core Duo Mac OS X (10.4.6)

Yeah, I think so...
I have a week 22 is mine's nearly perfect...
I've heard that people are getting week 23s and 24s that are flawless.
If you buy them online, apparently they're better because you get newer ones.
bp

Re: New build problem. X99A SLI Plus.

Yes they share most drivers, but certainly not the bios. And you need a bios update for nahimic. I think that you might have to live without audio software unless MSI specifically brings out updates for your laptop.
Edit: good news, your laptop seems t...

shouldn't need to be bootable!
copy the 3 files:
7885v1x.txt
AFUDE561.EXE
E7885IMS.180
put them on the drive formatted as FAT32 (once done if on same PC remove the drive now Shutdown/restart)
then start the computer
go into BIOS (hit delete)
go to M-Fl...

New build, same problems

Having moved into a new build in the Newport area ~4 weeks ago, and ordering our package with BT a week prior to that we are still awaiting an engineer visit to flick a switch. The 'engineer' was booked to turn up on the 8th so i took the day off to enable the visit. low and behold no one showed up and we had to chase BT to find out what had happened. Numerous phone calls have got us no where to date and it appears that Openreach are refusing to investigate. The service received so far from all parties has frankly been appalling and I cannot think of an example in the recent past which has left me feeling so frustrated and helpless. What can BT do about this and what is a 'normal' install time from placing the order? Surely this can't be expected.

I suggest you contact the forum mods they should be able to get this problem sorted for you this is a link to them http://bt.custhelp.com/app/contact_email/c/4951
They normally reply by email or phone directly to you within 3/5 working days they will take personal ownership of your problem until resolved and will keep you informed of progress
They are a UK based BT specialist team who have a good record at getting problems solved
This is a customer to customer self help forum the only BT presence here are the forum moderators
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

What to expect from a new build I'm planning

I have a basic "opinion" or "guess" question, please.
I'm planning a new build at some point and have to make a decision on when to take the financial plunge. In a few months, funds will be better, but I can manage the cost now if the speed improvements will be worth it. Speed improvements mean time which means money.
I'm running a small business producing videos for ourselves for business presentations (marketing and fund-raising) using Premiere Pro, outputting to FLV and DVD.
My content is pretty simple: video footage (talking head) from a camcorder, with two more tracks for titles and Photoshop images, with dip-to-black transitions. Soon I'll have my video guru provide some 3D animations that will also be included.
Until now, I've been capturing my footage into an interlaced project where I cut the raw footage into usable pieces. Then, I output those pieces to AVI, which I then run through a routine in Virtual Dub with presets my guru provided me with to take care of noise reduction and deinterlacing. Then, I import that resultant AVI (or set of AVIs) to a progressive project where I finish my editing and add the additional tracks with the titles, images and transitions.
Then, I output that to AVI, and convert those AVIs to FLV and/or use Encore to create DVD images.
The main concern I have is the very long wait times when I output to AVI from Premiere, process with Virtual Dub, and output to DVD image from Encore. (Of course, reduction in any wait time adds up, too.)
So, I have to try to guess at what kind of time I'll save when doing those tasks (and across overall working time) once I build the new machine. That will help me decide on whether to build the new machine now or later, based on the financial criteria.
I currently own an HP workstation, but it will not support the new Fermie CUDA cards. I want to use a GTX-470 (or -480). This is the pivotal issue that requires I build a new machine. Until then, I’m not using the CS5 MPE-CUDA features. What I don't know is how much time it will really save me on those major time-consuming tasks when I do make the jump.
One important consideration may lie in the fact that, accoring to my video guru, one of the advantages of the way Premiere CS5 plays well together with the approved CUDA cards is that it does GPU-based deinterlacing. He's suggesting this should may save me the time of having to do it in Virtual Dub phase (I'm not sure what he suggests about the noise reduction -- I think he may have commented that it may no longer be unnecessary, though to me it has seemd to make a huge improvement).
(Note: I see there are still some bugs in CS5 that hamper the benefits for now. For instance, I've read that there's an issue with CS5 whereby it takes a long time to export to AVI, and that there's a compromise with DV on an external monitor, but I don't know that those are issues in my decision since the former is going to exist regardless of whether I do the new build and the latter probably doesn't even apply to me.)
Here are my two system configurations, the "before and after," that I want to compare or, rather, to please ask for some guesses about as to potential time savings. Maybe I should call them the "Current" and "New build."
CURRENT:
- HP z400 machine -- mid-tower (no room for cooling a Fermie card)
- CPU: Xeon quad-core 4-thread
- RAM: 8MB DDR2
- GPU: nVidia FX-580 (obviously won't support new benefits of CS5 the way the GTX-470/480 in the new build will)
- DRIVES: one HD for OS/apps, one HD for swap, and three HDs in a RAID-5 array for data
NEW BUILD:
- high-end full-tower case with plenty of cooling support
- MOBO: ASUS P6X58D
- CPU: i7 930 (maybe OCd a bit, or maybe 980x)
- RAM: 12GB DDR3 triple-channel
- GPU: nVidia GTX-470 (or maybe 480)
- DRIVES: either same as current system, or maybe going to five drives in a RAID-3 array for data
I'd be hugely grateful for any guesses as to how much time in the major encoding tasks (and in overall work time) the new build is likely to save me.
Thanks so much!
Jay

Bill Gehrke wrote:
Jay, I wonder about this statement of yours "I currently own an HP workstation, but it will not support the new Fermie CUDA cards". How did you come to that conclusion?
Hi Bill,
Well, I make that assertion after a huge amount of time lost trying to make it work.
(See my posts July 16 and July 18th in this thread for the longer version of my excursion: http://forums.adobe.com/message/2945538#2945538)
The GTX-470 calls for at least 550W of power, The HP z400 workstation comes with 475W and it's a proprietary power supply. It won't take a standard ATX PSU -- the screw holes won't line up and even its pin-out for the system power plug is custom.
Undaunted, I bought a Corsair HX750W power supply and placed it outside of the machine on the floor, and used it solely to power the GPU.
I put the GTX-470 in and left the case cover off while familiarizing myself with Windows 7 for a couple days, but when I came into the office the third say the machine was locked up and the GPU was scorching hot. All fans on all components seemed to be working fine.
(I also noticed that the onboard sound never installed and there was no sound, and that the Sound, video and game controllers section in Device Manager only had four instances of "NVIDIA High Definition Audio." HP tech support was at a loss. My video guru says those drivers are probably normal from the GTX-470 card, but nobody could explain why the mother board considered that a replacement for the onboard sound. We don't know if that was a sign of imperfect compatibility between the GPU and mother board, which seems feasible since I had already learned -- the hard way after days of work -- that the mother board was at least a little custom in that the PSU was custom even at the system plug.)
So, when I had come that mornign and found the machine locked and the GPU super hot, I expermimented by cooling the machine down with a huge 12" external fan, then rebooted. For the next fifteen hours I waited to see if it would again heat up and lock up (or was it "lock up then heat up"?) and put more load on it by playing an AVI in WMP full-screen a number of times. For those fifteen hours the system ran fine and GPU stayed somewhere between cool and only very moderately warm.
Nobody has had a reason why it had ended up with the machine locked and the GTX-470 resulted scorching hot.
Bad GPU? Insufficient cooling? (Which maybe caused the system board to lock down the machine... which caused it to keep the GPU going with insufficient fan power???) Incompatibility between the GPU and system board? (Which had caused it to lock up the GPU in "on" mode and thus get scorching hot?)
And the consensus among those who thought it was a cooling issue was "almost" unanimous in saying that just running it with the case cover on would not be enough to keep the GPU reliably below the necessary cooling threshold, especially since I hadn't even begun to put a real load on it (I hadn't even installed Premiere on the machine yet).
And, it seemed evident to me that trying to creatively pack the machine with fans and cooling was just not realistic. If it is, I'd like to know, since that would be a lot cheaper than building a $5,000 machine. Here's a picture of the machine with the GTX-470 in it: www.silver100.com/x/z400_GTX-470.JPG.
Of course, all the cooling in the world still wouldn't help if the problem was compatibility with the system board.
You'll notice I got no responses at that other thread when I asked what the "guess" was as to the cause. So, I figured that -- short of it being a bad GPU -- building a new machine was the only way to fix it if it was a cooling problem and the only way to fix it if it was a compatibility problem.
I'm sure anxious to hear your thoughts.
Thanks so much!
Jay

Failed to resolve ts dependencies in new building

trying to solve a problem remotely...
a customer has moved to a new building while keeping the same two distribution points without changing their names, ip addresses or domain membership as I asked him to
now they can't install a new (unknown) machine in the new building, while it does still work in the old building
the customer has added the boundaries of the new building to the existing group pointing to the existing DP
the TS bombs out with the message 'failed to resolve ts dependencies'
why does it work in the old building and not the new?

HI,
It truly sounds like a Boundary/boundary group issue.. Nothing else that has changed? otherwise I would doublecheck the Boundary / Boundary groups..
Regards,
Jörgen
-- My System Center blog ccmexec.com -- Twitter
@ccmexec

New Build FTTP - What speeds can I expect?

Moving into a new build towards the end of the year. The spec sheet of the house is detailed as having: "Broadband via Fibre to the Premises FTTP via BT Openreach"
Just trying to gauge what kind of speeds I'd be expecting to get... Based on the postcode it looks like we'd be in between the Armadale and Bathgate exchanges with Armadale having FTTP enabled and Bathgate having FTTC enabled, although I'd suspect we're probably closer to the Bathgate exchange.
Obviously no information about what cabinets we'd likely be connected to as of yet.

If your new property is being installed with FTTP then the speeds with FTTP isn't effected by distance from the exchange like ADSL broadband and nor is it effect by distance from the cabinet like FTTC broadband.
The speeds you can get with FTTP depends on what service level you get. The current highest sercice level with FTTP is up to 330mbps downstream and up to 30mbps upstream
jac_95 | BT.com Help Site | BT Service Status
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New build P7N SLI-FI stuck on Memory Check

I have a new build with the following components:
Case: Aluminus ULTRA
Mobo: MSI P7N SLI-FI
CPU: Intel E8400, 3ghz LGA775, 1333 fsb, Core 2 Duo
PSU: Rosewill Extreme RX950-s-b, 80 Plus
HDD: Seagate Barracuda, 7200 SATAII
Memory: 4 X CM2X1024-6400C4 (DDR2 800 1gb sticks)
Video Card: NVidia GeForce 9500 GT
Everything is plugged in according to the directions with the mobo, I connected the 24 pin power, and the 8 pin power for the CPU. Everything is brand new, I carefully seated the CPU and cooler.
The thing gets as far as the memory check and stalls.. nothing more. At one point the message concerning the DEL or F11 key to go to BIOS or Boot came up but pressing either did nothing.
I remove the mobo from the chassis and place it on a non conductive surface.. no luck. Same result.
I remove all memory sticks but one ... still same result.
This is extremely frustrating.. any help would be appreciated.
Thanks,
Joe

Thanks for your reply.
Sorry for the crack about the Intel board...just frustrated.
So the company that I bought the board from (local company) actually loaned me a CPU that worked fine (Pentium 4), so I could flash the BIOS. I was pleasantly surprised. There is some definite value to buying from your local shop, I never shopped there before.. but I am glad I did this time... they are very trusting people.
Now my next problem; I do not have a license for Windows (nor do I have any Windows media laying around). I am a Linux user.
I have OpenSuse 10.3 up and running on this machine now and it is running great. I would however like to use my new processor so I need to flash to 7380 ver. 2.1.
Is there any utility for flashing the BIOS under Linux?
Thanks again,
Joe

New build property, horrible BT phone line install...

Hi all.
I am writing here because I have been thrown around by BT and the phone line installation team over the past one month, and I have just run out of patience.
The entire experience started in late May, when I phoned BT and told them that I was moving house in 2 weeks and that I would need a new phone line installed at the new property, which is a new build. The BT sales team was more than happy to take my order, and since there was a charge of £130 for installation of phone line by itself, I decided to bundle both broadband and telephone line from BT directly to avoid that cost. I was a given an appointment on the 10th of June for my phone and broadband installation.
The 10th of June came and I took the day off work thinking all would be sorted by the end of the day. By the late afternoon no one ahd contacted me and there was no one who had come to the door. I called BT and had them check on my order and they said that "for some reason, the order says its still 'pending' and has not gone through..." After chatting with different people from different teams like sales, orders and them confrerring with engineers and seniors, I was finally told that the order could not be processed because I was in a new build and hence the system could not process a broadband order before there was an active phone line in the property, hence the failure of the order to go through. Next, I was given a date for the phone line order by itself to be done, and although I was frustrated here, I conceded and moved on hoping to get the issue sorted as quickly as possible. The new date was June 22nd for the phone line and then the broadband order to be placed thereafter. At this point I was not sent any emails or letter regarding my order with ym order number or any references, so I should have been sceptical, but I let it slide thinking it would be settled soon.
June 22nd came and I took leave off work again for the 8am - 1pm BT engineer visit. Once again, no one showed up or contacted me. I called BT again desperately hoping that this could not be happening again. When i asked the lady about my order scheduled for that day, she said that the order did not go through once again. It was still 'pending'! I was just shocked. I wanted to explode because twice BT had given me apppointment timings that could not be fulfilled and twice they left me in the lurch when they knew beforehand that the engineers would not show up, leaving me to take time from work which I cannot get back, much less the fact that I still do not even have a phone line. After much chatting with different people on the line I finally got them to book another order this time for July 9th for the phone line.
This time i called back on July 2nd and July 6th to make sure that my order was on track and I was assured that after checking with the 'openreach engineers on their side' that my order was on track and the engineer would show up definitely on 9th of July.
Then the 9th came and I took the morning off from work to wait for the engineer.Yet again, BT managed to show me how poorly they treat customers. No engineer showed up again, and as was becoming a habit now, I had to phone BT to enquire about my order and discover that the engineer was not going to show up today as well. When pressed much more the person on the other end finally relented that the cables from the exchange to my new build property need to be set up and are in the process of being done. I would then get a call when BT/Openreach finally finish this. I felt let down, especially when I asked how long that would be since I have already been waiting for a more than month for BT to carry this out and also agreed to pay the £130 set up charge for the phone line since they wanted to process the phone line order alone first. Her response was nothing more than a "I cannot tell for sure.." and at this point I could tell that meant it could be a really long while more before getting a phone line / broadband, if ever BT is interested in setting it up.
Is there any way to actually check and see if BT are setting up a connection from the exchange to the property for the phone line and how long it would take before I can finally get a simple phone line here?
Sorry if this was a bit of rant but it is rather draining and also costly for me having to deal with BT and wait for them when they could simply communicate with me better to inform me of their engineers' decisions.
Abi
*EDIT* I have also spoken to the developer of the property and they have informed me that the flat is ready for a phone line to be installed, and that BT is only currently fitting phone lines to the building across the road and not my block, so that means someone at BT/Openreach is telling me the worng thing and the engineer is just refusing to come out now. I have additionally spoken to some of the other residents who moved in before me in the same block and they have had phone lines connected to their property by BT so I think this problem needs sorting out asap by BT please.
Thank you.

Hi
It seems that I am caught in the same endless maelstrom of bt/open reach inability to meet installation obligations.
We have a new build home on a small private development. No cable available regrettably so all 6 of our neighbours use bt phone and std broadband.
Ordered both services end April to be told that install appointment was 30 May - seemed a long time but accepted. Had whole series of emails and texts from bt reminding of appointment and arrival of modem, but late evening 29 May text arrived saying order delayed and put back to 13 June. Called following morning and got the run around took 40 mins to get any answer of sense that said ,Line work was required and open reach we're dealing withi it.
13 June came and went no one called or advised that appointment would not be met. Again many phone calls but same answer line issues. My developer tells me that the lines are installed per spec, in fact we have a black network cable present through a conduit next our front door but no terminal box to join up to white phone line wires to inside phone points. Offered bt a photo of this but they will not accept it. Just keep saying line issues holding up install. Either way unless this work is done the it will be impossible to connect even if other work had rally to be done - not interested!
This week promised that all would be done, 16th the 17th and then 18th -nothing again and hence more phone calls.
Issue handed to resolution team who calked today to say work schedule for 12 July! More than two months since order - just don't believe them and asked them to escalate - no hopes up!
In the meantime our phone no rings out and people wonder why we are not answering! Complete shambles.
In 2014 this should be easy meat to BT who seem tied up in a complaint type process that resolves nothing.
I have no real choice but BT and their performance is just hopeless. Advised ofcom but don't deal with individual complaints - this is consumer hell and very very frustrating.

FRM-92101 on client machines after physical move to new building

I'm relatively new to IAS (1.0.2.2.2a), Portal (3.0.9.8.5), Forms (6.0.8.25), etc. We recently moved most of our employees to a new building. The web server and DB server remains at the old location. External internet users continue to access the portal and Forms application successfully. Our Intranet users can access the portal. But after the Forms app URL is selected, the application login/mainmenu fails with FRM-92101: A failure has occurred on the server. You will need to reestablish your session.
The java console display on my workstation:
Forms Applet version is : 60825
oracle.forms.net.ConnectionException: Forms session <1,102> aborted: unable to communicate with runtime process.
     at oracle.forms.net.ConnectionException.createConnectionException(Unknown Source)
     at oracle.forms.net.HTTPNStream.getResponse(Unknown Source)
     at oracle.forms.net.HTTPNStream.doFlush(Unknown Source)
     at oracle.forms.net.HTTPNStream.flush(Unknown Source)
     at java.io.DataOutputStream.flush(Unknown Source)
     at oracle.forms.net.StreamMessageWriter.run(Unknown Source)
Anyone have any idea on how to begin chasing this down?

Thanks for the response. I've worked several days with with my Network IT dept to resolve this issue. So far, they see nothing. They opened up the firewalls completely with negative results. Network tracing has revealed nothing. I discovered workstation DNS calls from the server didn't work any longer after the move to the new building. That has been resolved with no effect on the Forms call. I have increased all the recommended timeout parameters per Note 204446.1. No impact. My failure is immediate when calling the form from my portal. It's as if workstation sessions are being rejected by the the Forms servlet process or the network. Any ideas on what else to look at?

New Build Problem - The Return

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