New Context for 'Problems' in Rule modeler not working
Hi,
I am using the Rule modeler to determine the Service team based on selected Categorization schema for Incidents - it's working fine. Now I want to implement the same for Problems
I created a new Z Context (Master Request) to create a rule policy for Problems -> assigned rule policy to a ZServ.Mgr.Profile Unfortunately the rule policy is not working for problems. The new ZContext was copied from existing SERVICEREQUEST context which also copied all the services within.
Am I missing something ? Please help.
BR.
P.S incidents have an action definition with method DISPATCH that determines service team - same has been assigned to Problems.
Had to use 2 Dispatch methods to determine the service team.
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