New Contract Woes?

I went into a store to get onto my friend's plan, since I don't have verizon service. And they sold me a new phone out of contract, but I just noticed today, 3 days in that they set me up with a 2 year plan. How does that work? I paid $650 for a Droid Razr, and somehow that means I need a 2 year contract? How do I go about getting this fixed? Manager time??

It may just take a simple call to customer service (800-922-0204 or *611 from the handset), to verify that you paid full price, so the line should be a month to month, not a contract line. It should come up as eligible to upgrade NOW.

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New contract, new hub, same broadband speed.

Went online to look at my broadband options - it suggested I could get 12-17MB/s on a new contract.
So I rang and got a new contract. The new hub arrived, works great.
Now, when I go online to bt.com and run the speed estimator, it suggests I could get only 12MB/s. OK this is right at the bottom end of the initial range, but fair enough.
However, the actual BT broadband speed test says I'm only getting 7.9MB/s - exactly the same as I got before the new contract.
So, my question is, should I actually expect a greater speed? Is BT providing a newer, upgraded form of VDSL? I mean, is there some technical reason why I could expect a greater speed?
(edit) OK I've done a bit of self-help... see some results below. Doesn't help me but maybe somebody can make use of this information. And yes of course I tried the speed test again and it didn't make any difference.

you are on broadband with fibre vdsl which is the same as infinity but because your speed estimate was <15mb BT do not sell infinity where speed is <15Mb but you get broadband with fibre instead. this is still fibre to the cabinet and copper from cabinet to your home - just the same as infinity.
this is the second post recently where the estimate was the checker 'A' speeds but the reality is your line is not good enough for 'A' so you have somewhere between 'A' and the 'B' speed
the diagnostic test normally does work but sometimes you need to try a few times
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New contract - 'old style' 1980 fixed master socke...

Hi
LJ2/ socket!!
I couldn't believe my eyes, when I came home from work one day!
An ancient socket fixed behind a chest of drawers [when I requested to put on the wall above it]
But this guy from BT Openreach convinced my girlfriend that it's better to have it behind heavy piece of furniture...
just in case someone wants to look at it - me! [http://en.wikipedia.org/wiki/File:LJ_Front.jpg]
So if I want I-Plate I will have to pay again £120.
Thank you mister openreach!
Another reason I came here today;
Two years on the new contract and my average download speed only twice exceeded 1Mbps. [i know because I monitor the network]
The last time it was in November and I enjoyed +4Mbps for couple of days [so this is the true capacity of my line]
But since I remember my average download speed was solid 100-110KB/s and when I look at monitor graph it's a straight line, never up and down.
Does it mean that my line is capped?
I didn't complain to BT before - mainly because I have only bad experiences with their customer service and it cost me dearly when I have to call them so - I learn to live with that...
But now my girlfriend use it more and more and she needs fast internet for her study.
So here I am:
Router statistics, last night:
ADSL line status
Connection information
Line state   Connected
Connection time   4 days, 8:41:39
Downstream   1,107 Kbps
Upstream   800 Kbps
ADSL settings
VPI/VCI   0/38
Type   PPPoA
Modulation   ITU-T G.992.5
Latency type   Interleaved
Noise margin (Down/Up)   7.6 dB / 8.3 dB
Line attenuation (Down/Up)   52.0 dB / 28.5 dB
Output power (Down/Up)   15.3 dBm / 12.1 dBm
Loss of Framing (Local)   0
Loss of Signal (Local)   0
Loss of Power (Local)   0
FEC Errors (Down/Up)   0 / 120
CRC Errors (Down/Up)   3966 / N/A
HEC Errors (Down/Up)   N/A / 187
Error Seconds (Local)   2967
Broadband Performance Tester:
1. Best Effort Test: -provides background information.
   Download Speed
   869 Kbps
0 Kbps   1000 Kbps
Max Achievable Speed
Download speedachieved during the test was - 869 Kbps
For your connection, the acceptable range of speeds is 400-1000 Kbps.
Additional Information:
Your DSL Connection Rate :1104 Kbps(DOWN-STREAM), 800 Kbps(UP-STREAM)
IP Profile for your line is - 973 Kbps
2. Upstream Test: -provides background information.
   Upload Speed
   664 Kbps
0 Kbps   800 Kbps
Max Achievable Speed
>Upload speed achieved during the test was - 664 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 800 Kbps
I do hope I find someone who can help me.

Thank you for your reply, imjolly.
Yes, this is the master socket and the only one I have access to.
There is another guy [we live in shared house] he has bt vision; he says he never go below 4Mbps
I would use your advice - but I'm not sure it is legal to fiddle with BT property.
Apparently bellwire is not the cause of my trouble since I know that my line can carry +4Mbps easily.
I want BT representative to answer few questions:
1. How was it possible in 2009 I have new line fitted with 1980 socket?
Who is responsible and how it will be fixed?
2. Is my line capped?
3. Is my line faulty? When can you check and repair it?
My recent statistics:
ps. I fixed formatting issue in my first message.
I was a complete mess, no wonder only one reply.

Badi ISU_PRODUCT_CHANGE and creation of a new contract line item

Hello Gurus;
I have this requirement: Once a contract gets close the ending date (30 days before) i need to automatically renew the contract. In order to do that i thought that an action in the Contract Item might get the job done and browsing i found that badi ISU_PRODUCT_CHANGE does almost what i need even if it creates a new contract line item with a new product and this is not good for me... Does anybody know if there is a better Badi matching with my requirements or i have to "modify" the ISU_PRODUCT_CHANGE? I hope my question was clear if you need more specifics please ask me...
Thank you very much.
Fabio

You can create a new costing variant with a valuation variant that points to inforecords for material prices. Go to OKKN t-code and create the required configuration and start using the new costing variant to measure the current cost of making vehicles.

Signing a new contract

I cannot seem to get a straight answer on when you are eligible to sign a new contract. I have found conflicting responses on both this forum (for other questions), through online customer service, and in in a store.
My husband and I are currently 17 and 10 months into our contracts, respectively, and would like to get iPhones. We certainly cannot afford the full retail price for them, and they are not available "Certified Used," so that is not an option. We both currently have regular phones (not even a data plan - just the basic family voice plan and text messaging - about $108/month).
I had the impression that our "upgrade dates" (of July 2011 and February 2012) were the dates we could get new phones WITHOUT signing a new contract (month-to-month). Or are those the earliest dates we can sign a new 2-year contract and purchase iPhones at the discounted pricing? In other words, someone please help me understand what exactly the "upgrade date" means and how it is related to signing a new 2-year contract.
If we can sign new contracts with Verizon, we'd do that -- otherwise, we'd probably take the hit of the early termination fee and switch carriers.

erinnjh wrote:
I cannot seem to get a straight answer on when you are eligible to sign a new contract. I have found conflicting responses on both this forum (for other questions), through online customer service, and in in a store.
My husband and I are currently 17 and 10 months into our contracts, respectively, and would like to get iPhones. We certainly cannot afford the full retail price for them, and they are not available "Certified Used," so that is not an option. We both currently have regular phones (not even a data plan - just the basic family voice plan and text messaging - about $108/month).
I had the impression that our "upgrade dates" (of July 2011 and February 2012) were the dates we could get new phones WITHOUT signing a new contract (month-to-month). NO, upgrade dates are when you have reached month 20 of your 24 month contract that you signed when you bought the phone(s). You are then able to buy a new phone at the "2-yr contract price", and sign a new contract for 2 years from that point. Your contract goes month to month only when it reaches the FULL term (24 months) and you do NOT purchase a new phone. At that point, you can terminate service without paying an ETF. You cancontinue your service indefinitely, or cancel and move to another carrier.
Or are those the earliest dates we can sign a new 2-year contract and purchase iPhones at the discounted pricing? Yes, that's it exactly. In other words, someone please help me understand what exactly the "upgrade date" means and how it is related to signing a new 2-year contract.
If we can sign new contracts with Verizon, we'd do that -- otherwise, we'd probably take the hit of the early termination fee and switch carriers. You can each sign a new contract when you reach the upgrade date listed on your account - when Verizon considers your current contract completed enough to give you the option to upgrade and remain with them for another two year term.
The previous poster mentioned the "annual" upgrade - if you are planning on getting the iPhone, then it's a moot point since you can't use it for the iPhone.
It is a benefit offered to the primary line only at 12 months of a 2 year contract signed before Jan 16 or 18 (I can't remember the exact date) 2011. Contracts signed now do not include this option, and it can't be used for the iPhone.
I hope this has cleared some of the confusion. I'm not surprised you got differing answers as many store reps and CSR's don't understand the upgrading ins and outs fully either, and just want to SELL, SELL, SELL.

New contract account for every line item in subscription order....

Hi Guys,
I am having a problem with the subscription order.
Whenever I change the subscription order and add a line item to it, SAP by default creates a new contract account for that line item. Whereas I want to assign the same contract account to the second line item also.
Can you suggest me any solution for this problem?
Thanks in advance...
Regards,
Abhay

Hello Abhay,
This is the normal and correct function for SAP. If you would like for the subscriptions to be on the same contract that you subscriber has, an enhancement has to be developed.
We had a similar requirement and an enhancement was developed per specifications.
Regards,

Verizon now forcing new contracts instead of month to month

My FIOS bundle expired in March. I understood both from online statements and from talking with Verizon support that my services would continue on a month to month basis. I was happy with this while I look at whether I will continue with FIOS, purchase a new bundle or go elsewhere.
I find today that when looking at my account that Verizon have instigated a new contract for 12 months with an enforced ETF fee!! How can a company a) Instigate a new contract without my agreeement or notification? b) Change the terms of an existing agreement (i.e month to month) without notifying me first?
The enforced contract with ETF seems to me to be a legal form of theft - though how Verizon can mandate this practice is beyond me. If you are in the same situation - i.e. month to month - check your accout.
It looks now as though now I am being forced to continue with Verizon, purchase with a new 2 year contract or leave and pay a (to me) wholly unfair termination fee.

call the business office. Verizon reps will resolve this for you.

I need to create a Notification in CRM WebUI When we create a new contract

Hi Experts,
I am working in Utility Industry and as per the business requirement I need to create a Notification in CRM WebUI
When we create a new contract & click on apply button.
As per my knowledge we are not maintaining Notification information in CRM System. So could you please
help me to call IW52 during the new contract creation when we click on apply button.
Thanks
Roli

Hello Roli,
If your requirement is to launch Transaction IW52 after clicking apply button then you can use Transaction Launcher tool in CRM to integrate to CRM WebClient UI.
Calling Transaction Launcher on user action
BOR object or ITS based Transaction Launcher
Regards,
Ashik

First day on new contract and a fault on the line....

I never normally bother writing in these forums but wanted to vent my frustrations somewhere after spending hours on the phone to BT and bascially getting no where.
Have been a BT phone customer for quite a few years and decided to move the broadband to BT in order to get the BT sport channel. The first day that my service was meant to switch providers the phone line is totally dead and obviously no broadband. When I spoke to someone, having spent ages on hold, they tested the line and found a fault. I told them how this happening on the same day as we changed contracts is a coincidence that I fail to accept. They basically said that it was a coincidence and it could take up to a week to fix. I live on a farm and therefore use the phone and internet for work and also have very limited mobile phone reception. If I had known we would have this issue when we changed contracts I'm not sure I would have bothered. We will see how this plays out from now but whilst each individual I spoke to seemed to understand and appreciate my position I basically got no where and on the first day of a new contract with BT I am left deeply unimpressed with the service.

Hi michaelpearce84,
Sorry to see you're having some problems switching your broadband over to us. I can help you sort this out from here. To get in touch, click on the "about me" section of my profile where you'll see the link to "contact the mods".
Thanks a million,
Robbie
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Existing customer wished to start a new contract

Hi,
After coming to the end of the my initial 18 month contract I looked online and saw lots of great deals that BT offer new customers (6 months free, free homehub, Sainsburys vouchers, etc). So armed with this and also prices from Talk Talk I phoned BT in the hope that I could maybe upgrade my current broadband package and make use of these great deals.
I was told that the online deals are for new customers only and as an existing customer I cannot get these. The deal I was offered was more expensive than the new customer deals when you work out the monthly cost !!
I'm baffled by this as everyone knows it's easier for a company to keep a customer than gain a new one. There is less work that BT need to do to start me on a new contract compared to a new customer, I also do not need any new hardware, and yet I'm charged more !
Is this right I was I talking to the wrong people at BT?
Don't want to leave BT really but other companies offer better deals and so far BT are not interested
Steve

Hi,
I am currently on BT's standard broadband package at £13 + line rental. So thought I'd upgrade to BT infinity 1 (up to 40mb) with or without unlimited download usage. They quoted me £21.25 per month for unlimited infinity and £17.65 for the 40gb limit which was more than the current new customer deals at the time of calling.
I phoned twice speaking to different people and the both said the same
I'll try the options team tonight.
What is option3?
Thanks for your advice
Steve

You should run a new contract selection for item 0000000010

Hello Friends
i am trying to create a service request from WEB IC by confirming Account and Ibase and able to create without error.
if i end session and open the service request in change mode and if delete the ibase and save, then appeas the below message
"You should run a new contract selection for item 0000000010", going through OSS notes, but found nothing.
Transaction type ZXXX : we set
Contract Determination is set to 'E' : Assign at Item leve : Assign immediately if unique for .
if i open the service ticket in CRMD_ORDER and go in change mode if i click process action button next to error, this will disappear. but it comes when i assing a ibase to the request, so its working only when i first create without errors.
users do not use crmd_order to process error and WEB CI does not have process action feature.
any sort of help will be appreciated.
Thanks
Gopi

Hi Gopi,
Which release are you using ?
This message appears when you change any field in the service ticket which has an influence on contract determination, such as ibase, ibase component, line item, ...
As of CRM2007 we have enabled a hyperlink for this message. Clicking the hyperlink will re-execute the contract selection.
Regards
Gert

Move old installations facts from old contract to new contract in transfer

Hi all,
Is there anyway to automate in moving old installations facts from old contract to new contract, during transfer process in CRM / UCES ?
regards,
Xiang Li
Edited by: xiangli heah on Jul 13, 2011 10:35 AM

Hi Vikrant Guptarya,
1. For CRM IC Web, use "Contract Management" work center > use "Move" transaction to perform Move Out and Move In
Upon saving, the Move Out contract will be completed for the previous premise, and Move In contract will be created for the new premise. I want to transfer all previous premise's installation facts to new premise at this point of time .
2. For UCES, use "Transfer" radio button >perform Move Out and Move In.
Same, upon saving, the Move Out contract will be completed for the previous premise, and Move In contract will be created for the new premise. I want to transfer all previous premise's installation facts to new premise at this point of time .
Yes i would like implement this in both system.
Appreciate if you could enlighten how can I achieve this.
Thanks.
regards,
Xiang Li

Upload new Contracts in SRM4.0

Hi ,
Can you let me know the syntax in the excel file to upload data to create new contract in SRM 4.0?
Regards,
G

Hi Gourang,
you can upload (Tab Delimited) [Excel file] having contract data using GUI_UPLOAD function with following parameters.
*-- Convert filename to a string
w_filename = p_file.
*-- Upload data from file to an internal table
*-- File must be saved as TXT [Comma Delimited]
CALL FUNCTION 'GUI_UPLOAD'
    EXPORTING
      filename            = w_filename
      has_field_separator = 'X'
      dat_mode            = 'X'
    TABLES
      data_tab            = t_input_data
    EXCEPTIONS
      file_open_error     = 1
      file_read_error     = 2
      invalid_type        = 5
      OTHERS              = 17.
file browsing option can be provide on selection-screen using following FM call.
DATA: wl_filediag_fil1(200)    VALUE 'C:\test.csv',    "Infile name
        wl_filediag_path_1(200) VALUE 'C:\',
        wl_filediag_mask_1(200) VALUE ',.,..',
        wl_filediag_title_1(40) VALUE 'File to upload'.
CALL FUNCTION 'WS_FILENAME_GET'
    EXPORTING
      def_filename     = wl_filediag_fil1
      def_path         = wl_filediag_path_1
      mask             = wl_filediag_mask_1
      title            = wl_filediag_title_1
    IMPORTING
      filename         = p_file
    EXCEPTIONS
      inv_winsys       = 1
      no_batch         = 2
      selection_cancel = 3
      selection_error = 4
      OTHERS           = 5.
Once data will be there in ITAB- t_input_data you can go for following FM calls,
*--Reset Buffer Tables
    CALL FUNCTION 'BBP_PROCDOC_RESET_BUFFER'.
*-- Creat Contracts using FM
    CALL FUNCTION 'BBP_PD_CTR_CREATE'
      EXPORTING
        i_header   = wa_header
      IMPORTING
        e_header   = wa_ret_hdr
      TABLES
        i_item     = t_item
        i_partner = t_partner
        i_longtext = t_longtext
        i_orgdata = t_orgdata
        e_messages = t_messages.
*--Set 'Contract Status' --. 'Released' [I1141]
      CALL FUNCTION 'BBP_PROCDOC_STATUS_CHANGE'
        EXPORTING
          i_guid        = wa_ret_hdr-guid    "--> Cntr-Header-GUID
          i_activity    = c_release_contract "--> 'CTRE'
          i_object_type = c_contract         "--> 'BUS2000113'
        TABLES
          e_messages    = t_m_status         "Message Log
        CHANGING
          e_changed     = w_changing.        "Flag
*--Reset Buffer Tables
    CALL FUNCTION 'BBP_PROCDOC_RESET_BUFFER'.
*--Commit work
    COMMIT WORK AND WAIT.
IMPORTANT -
Reseting of BUFFER tables before and after making call to FM - BBP_PD_CTR_CREATE is mandatory to avoid any discrepancy during CONTRACT Creation.
Reward points if needful.
Regards,
Rakesh B Bhagat.
[Infosys Technologis Ltd., India]
Email : [email protected]

Upload new contracts via flat file

Hello.
When i try create a new contract in SRM via flat file, i have a problem:
Some data is handled by number partner, but i have (for example) F04 like a purchasing group, or 1000 like location.
Are there some function that displays the partner number from a Group of purchase or a user id?
Regards.

Hi. Not sure about functions, but table HRT5500 holds the purchasing groups.
HRP5500 links that to an org unit.
Once you have the org unit you can get the BP from table HRP1001, OTYPE = O, OBJID = org unit, SCLAS = BP.
Regards,
Dave.

Slow speed after new contract

In the last 6 years i have taken 4 new contracts with BT after being offered a better deal on every occassion my speed has dropped from around 3 meg to less than 250 kb/s each time im met with the same requests when i call to plug my laptop in to the Ethernet and turn all other equipment off etc etc. eventually someone sorts the problem and im back to 3Meg again, I ve just spent an hr on the phone to india (4 different people) telling me there is no problem. Does anyone know what is happening, I have a feeling there is some sort of default setting which automatically resets when you sign up which restricts the line ! we are in a rural location and the exchange is quite a distance away. When i came here 7 yrs ago i was told we would never get more than half a meg, However i called so much they finally changed the contact connections and we rocketed to 3 meg. However many times i say to the sales staff please dont change anything and explain what has happened the speed drops the very next day !!!!! NO MORE NEW CONTRACTS FOR ME !!!! can anyone help please

welcome to the BT community forum where customers help customers and only BT employees are the forum mods
in order for the forum members to help please can you post the adsl stats from your router (unless HH4/5) may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or use a-z, if netgear enter 192.168.0.1) and run btspeedtester (MAC users may have problems). when first test completes then run diagnostic test and post the results ( do not reset the router).
are you connected directly via a filter to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
Someone may then be able to offer help/assistance/suggestions to your problem
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New Contract Woes?

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