Miserable experience with replacement LG Fathom, that replaced defective TP2
Freezes
It does freeze.
Alarms don't work right
I use the alarms & those didn't work right. I had set 1 for 9:30 pm & 1 for 10 pm, The 10 pm one got up to 12 alarms--even though only 1 was set. Tech support wanted me to do a hard reboot but wasn't very thrilled about that as I would then have to reinstall software & re-set up linking & set up email all over again.
After awhile I turned off the alarms. But they still went off. I did check--they were turned off. & then it got so the 9:30 one would freeze the whole phone. I couldn't activate the buttons to make it stop or snooze---they didn't respond & the whole phone was frozen so I would have to reset.
Finally I deleted both alarms & set them up again. Working better, but again the 9:30 one has about 6 alarms that go off so I have to stop each one. I think one time I stopped all & the 10 pm one didn't go off. They are supposed to help remind me to start windiing down--the 9:30 one & then to seriously shut down the computer & get ready for bed.
Sometimes they don't seem to go off or accidentally get turned off.
Volume buttons can get bumped & turn to silen so calls missed
Another issue is that the volume up down buttons can get bumped. A while ago I was trying to set up a drs appt I think it was & was waiting for a call back. I finally called them back when I hadn't heard. I think they said they had tried to call. Later I saw that they had--4x but I discovered the volume was turned off so I missed those important calls. Not good.
The keyboard is not very nice.
Downgrade replacement for defective TP2
This was a replacement for my defective Touch Pro 2. I had paid for that top of the line phone, & in CA we have to pay sales tax on the full list price! Someone (obviously going by the specs, not actual usage) raved about how this phone was supposed to be so super. NOT. The list price was about half that of the TP2. It doesn't have the digital voice recorder the TP2 did, nor a lot of the HTC features that I liked & used like the automatic vibrate for appts that were listed as busy. & I really miss the way that I was able to set several cities up in world clock & then I could easily see what time it was & what the weather was. Nice when friends were in those ciities.
The keyboard on this is smaller & I keep getting periods in the middle of the sentence when typing emails which then makes the next letter a capital &makes it hard to read. It has 1 less row in the keyboard. The phone is smaller than the TP2, so easier to carry, but harder to see.
Someone called me on Thanksgiving & I didn't recognize the area code, but I was trying to answer & must have accidentally used the wrong slider so the call disappeared. Then there was some icon at the top, but it was so small I couldn't really tell that it was a voice mail indicator, so I didn't check until way late at night.
Verizon called this an upgrade--even though it was actually a replacement for a top of the line phone (the TP2 was a cool phone, if only it had worked well but it got so that it would randomly change orientation while I was trying to read an email, & it got so the backlight wouldn't always come on & sometimes even after pressing it multiple times) but I would call this a downgrade. While the processor is about 2x as fast as the TP2, it doesn't really work noticeably faster. I guess that's the winmob OS.
Win mobile issues
& of course then Microsoft did a # on users of WinMob 6.5 when they came out with Windows phone 7 which is totally incompatible. So phones that ran 6.5 can't run 7 & the software is incompatible. I had gotten it for busines where we had aps that needed 6.5.
It has been a miserable experience with both of these phones, when I bought the TP2 I went for the premium phone, planning to keep it for over 2 years. Instead it had multiple issues its 1st year which I put up with for months. Finally got the replacement Fathom, which again, Verizon kept calling an upgrade but its really a downgrade. I had paid for a top of the line phone, & got an inferior phone, smaller keyboard, & screen, less features & it doesn't work so well.
Are smart phones less reliable than regular cell phones?
I don't know if smart phones in general are less relaible than regular cell phones or what, but my experience has been very frustrating all the way. These are supposed to be productivity enhancers. Instead I've had way too many issues, & often tech support, while usually nice & trying to help, they didn't always know what they were talking about.
Want a reliable smart phone that does what it is supposed to do--feel ripped off
So I'm frustrated with this not very reliable phone & want to get a reliable phone. But I sure wasn't planning to have to buy a new phone this soon. My previous phone was a basic LG flip phone with speaker & no camera & that thing just worked so I kept it for about 5 years until I needed the win mob phone for biz. I no longer need it for that, & it isn't working very well, but I don't really want to spend the $ for a new phone right now.
Really frustrated with the bad experiences with both phones. I feel like I didn't get what I paid for & again I went for a top of the line phone, intending to keep it for several years, not expecting all the problems I've had with both phones. btw, the Fathom retail price was about half that of the TP2, even though the 2 yr agreement price was the same. but in CA we pay sales tax on the full retail.
I would like to be able to get another smart phone that is really reliable like an iPhone, but really wasn't planning on buying a new phone this soon.
Greetings caatkins4,
When your phone is the lifeline to your job, it would be most frustrating to experience issues such as the ones you've described, especially if you do not have a back up in place for when things go wrong. All of our phones are tested to make sure they meet the manufacturer’s specifications before being sent out. It is regretful to hear that the refurbished Samsung Galaxy Note 3 you received may not have met these specifications once it was in your hands.
I was able to review your services when I located your Geek Squad Protection plan with the email address you registered with the forum. Unfortunately, at this time we would only be able to provide you with another replacement. It appears we've already created the service order necessary, and presently, it appears that a tracking number has been created for your replacement phone. It should ship soon if it hasn't already, as it sometimes takes up to 24 hours for UPS to update their shipping information.
I apologize if this is of any inconvenience to you. If you should have any questions, please feel welcome to reach out to me.
Respectfully,
Tasha|Social Media Specialist | Best Buy® Corporate
Private Message
Similar Messages
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New Customer - Have had MISERABLE experience with Verizon service and Customer service
I am a brand new customer of Verizon Fios and so far I have zero good things to say about it. If it wasn't for the aggrevation of switching cable companies, I most definitely would go back to Comcast.
I moved into a new home in the middle of April. The previous owner had Verizon Fios in this house, so there was minimal installation that had to be done when I initially set up my cable. My house was pretty much empty at the time, so we had the TV's set up where we had a place to put it (upstairs, kitchen, and living room). We recently bought bedroom furniture, so we could now move the TV to where we initially wanted it, in our bedroom. However when we tried to hook it up to an outlet, no picture came though. This is when my awful experience with verizon customer service (or lack there of) began.
I took time out of my work day to call Verizon about this problem. I was on hold for about 30 mins until I actually heard a human's voice. He was unable to help me since I was not at home to unplug and plug things back in.
I called again when I was home, this time I was on hold for about 20 mins (wow)... the first person could not help me, so she transferred me to another department... put on hold for 35 mins.... this perosn couldnt help me either and they transferred me back to the SAME DEPARTMENT I WAS INITIALLY TRANSFERRED FROM.... put on hold for about 45 mins... finally i speak with someone that knows what they are talking about. Of course I have to go through all the same steps that I did the first time which did not work. As this person decides I need a technician, he begins to look up available dates... and then after an hour and 35 mins on the phone, it gets disconnected! I wait for 5 minutes to get a call back but I get NOTHING. I spent now 2 hours trying to deal with this and verizon doesnt even call me back when its their phone that gets disconnected? Thats terrible.
I call back after 10 mins and am put on hold right away (obviously).... after 25 mins of being on hold, shocker - the call is disconnected again.
That was enough for one day
I call back again the next day... same old thing... put on hold for 30 mins, talk to one person who cant help me, transferred to another department and put on hold for 20 more mins.
Finally with the tech department who says they are going to schedule a tech to come out to fix the problem but also mentioned they are going to charge me $55 for this! Are you kidding me?????? Verizon wastes about 4 hours of my life and busy day and then has the nerve to say they are going to charge me for it? I asked the person several times if I could speak with a manager or supervisor, they never let me. I asked multiple times and she just said that they wouldnt be able to help me and that the charge would stick.
I can't imagine that anyone would treat a brand new customer like this. I will not recommend Verizon to any one until I see some kind of help or REAL customer service from them.I did call them this morning, and still on the phone.
I will say this - the reps are very friendly and do try to help in earnest. That's been my experience overall with Verizon. So in terms of the actual people, I give them an A+.
In terms of their system and how they process things, they get a big fat F. The very idea that I sent back a phone with accessories and their warehouse only registered the return of the phone pretty much says that there is something fishy going on there at the warehouse. And it took an hour to sort this out so far and counting.
The thing that bugs me about Verizon is how complicated it is to get everything straightened out.
Right now, they are trying to sort out the activation fee - I already have been charged one and now they are trying to figure out if i have to pay another one. Another 15 minutes just on that.
Everything has been resolved. Thankfully, Verizon's saving grace is that their reps are nice people. -
my old ipod has lots of music on it this was connected to a computer that was stolen, I now have a new ipod thats all connected with music on to my replacement computer, how can i get my old ipod music onto my new library and new ipod
Try these 2 User Tips...
Syncing to a New Computer...
https://discussions.apple.com/docs/DOC-3141
Recovering your iTunes library from your iPod or iOS device
https://discussions.apple.com/docs/DOC-3991 -
MY hard drive crashed and I had to replace it. Now when I try to sync my iPod with iTunes it says that I have to replace the old library (that is lost forever) with the new library to sync. I do not want to lose all the songs on my iPod! What can I do?
Copy all the content on your iPod back to your PC and into iTunes. Then go ahead and sync the iPod with your new library.
See this older post from another forum member Zevoneer covering the different methods and software available to assist you with the task of copying content from your iPod back to your PC and into iTunes.
https://discussions.apple.com/thread/2452022?start=0&tstart=0
B-rock -
I have broken the glass on my ipod touch. I am having trouble with some of my apps opening when I touch the screen. Can the glass be replaced? Will that solve the problem?
Very likely yes.
Apple will exchange your iPod for a refurbished one for $199 if a 64 GB 4G, $99 for the other 4G iPods and $149 for a 5G. They do not fix yours.
Apple - iPod Repair price
A third-party place like the following maybe less. Google for more.
iPhone Repair, Service & Parts: iPod Touch, iPad, MacBook Pro Screens
Replace the screen yourself if you are up to it
iPod Touch Repair – iFixit -
My Mac operating system is OSX 10.4.11 and I "replaced" my older version of Firefox with a newer one that does not open with my system. Can you send me an older version of Firefox? Thanks!
You can get Firefox 3.6.20 from here. <br />
http://www.mozilla.com/en-US/firefox/all-older.html -
I'm looking for a way to replace small caps that are typed as capitals by their normal equivalent.
I've got a text that contains a lot of names which should all be set in small caps.
In fact they are, but because capital letters are used for first letters they don't scale.
Short: I would like to be able to look for A, B, C... (in small caps) and replace them with (a, b, c...) in small caps in one go.
(compare two arrays?? -> is this possible in indesign scripting)Hi,
Actually, it works only with OpenType fonts and - in this case - can be managed by UI find...change feature.
With other type of font we need a real change of contents (another keyboard hit).
It could be done with this code (activeDocument is a target):
-- works for Open Type as well --
// For Latin Basic (ASCII from 65 to 90)
// changes a "cap" letter to a "small" letter
// if Capitalization.SMALL_CAPS is applied to
app.findGrepPreferences = app.findGrepPreferences = null;
app.findGrepPreferences.findWhat = "\\u";
app.findGrepPreferences.capitalization = Capitalization.SMALL_CAPS;
var
mSTART = 65, // ASCII number for "A"
Mstart = 97, // ASCII number for "a"
mDiff = 0,
mTarget = app.activeDocument,
mFound = mTarget.findGrep(),
len = mFound.length, cString;
while (len-->0) {
cString = mFound[len].contents;
mDiff = cString.charCodeAt(0) - mSTART;
if (mDiff > -1 && mDiff < 26)
mFound[len].contents = String.fromCharCode( Mstart + mDiff );
app.findGrepPreferences = app.findGrepPreferences = null;
Jarek -
Is it possible to purchase replacement Flash Card that came with the Cisco 1811 Router?
I am in desperate need of a replacement Flash card that came included with the Cisco 1811 Router. I purchased the router used and it was working perfectly. I worked my way through all the information provided at cisco.com and had it pretty much configured the way I wanted it. Until the flash card got destroyed. A little embarassed to go into details how it was destroyed, let's just say my Grandson gave it a bath.
It would be great if I could just purchase a replacement somehow with the IOS and SDM on it without purchasing a Cisco Service Agreement, etc. I purchased the router just to further my "Self Education". I have pretty much conquered all the aspects of the Cisco routers, etc. more or less developed for the Home Office user and moved on to bigger and better things. Since I was able to find a Cisco 1811 in good working condition very inexpensively I decided to go for it.
Help from anyone would sure be appreciated.“Thank you for your question. This community is for Cisco Small Business products and your question is in reference to a Cisco Elite/Classic product. Please post your question in the Cisco NetPro forums located here: http://forums.cisco.com/eforum/servlet/NetProf?page=main This forum has subject matter experts on Cisco Elite/Classic products that may be able to answer your question.”
- Routers ----> Network Infrastructure Forum http://forum.cisco.com/eforum/servlet/NetProf;jsessionid=E0EEC3D9CB4E5165ED16933737822748.SJ3A?page=Network_Infrastructure_discussion -
I wanted to know if i were to come into an Apple store, would you be able to replace my home button with the new one that i bring in?
Nope, since no one here works for Apple I doubt they would let us behind the counter or use their tools.
Do a google search to locate your local store and get a phone number-then call and ask. -
Has anyone's contacts been replaced with someone elses contacts that you do not recognize?
has anyone's contacts been replaced with someone elses contacts that you do not recognize and yours were lost?
This is caused by using the same iCloud account on both phones. When you do this any data you sync with the shared iCloud account such as contacts is merged and will appear on all devices connected to the account. To fix this you both need to have separate iCloud accounts (you can continue to share the same Apple ID for purchasing from the iTunes and app stores).
Decide which iPhone will be keeping the current iCloud account. On the one that will be changing accounts, if you have any photos in photo stream that are not in your camera roll or backed up somewhere else save these to your camera roll by opening the photo stream album in the thumbnail view, tapping Edit, then tap all the photos you want to save, tap Share and tap Save to Camera Roll.
Once this is done, go to Settings>iCloud, scroll to the bottom and tap Delete Account. (This will only delete the account from this phone, not from iCloud. The phone that will be keeping the account will not be effected by this.) When prompted about what to do with the iCloud data, be sure to select Keep On My iPhone. Next, set up a new iCloud account using a different Apple ID (if you don't have one, tap Get a Free Apple ID at the bottom). Then turn iCloud data syncing for contacts, etc. back to On, and when prompted about merging with iCloud, choose Merge. This will upload the data to the new account.
Finally, to un-merge the data you will then have to go to icloud.com on your computer and sign into each iCloud account separately and manually delete the data you don't want from each account (e.g., deleting your son's contacts from your account, and vice versa). -
my iphone 5 wont charge? I started to have difficulties charging it when I downloaded ios7 and over time it started to become more and more of a problem, then yesterday I thought it might have been the charging port so I got that replaced but it is still not charging. even with both of my chargers and a friends charger it didn't charge, does anyone have any idea what might be the problem? if its ios7 or the hardware? and what should I do i am still within warranty but I'm not sure if that still counts since it has had a part replaced, or would the apple store be able to help me out?
Replacing the charging port (which is NOT user serviceable) has voided your warranty with Apple, and forfeited your abiltity to receive any further support on that phone, including from this forum.
You'll need to look elsewhere for assistance.
Best,
GDG -
WHY VERIZON TOOK AWAY A SECOND UPGRADE TO REPLACE A BRAND NEW PHONE THAT WAS DEFECTIVE
I have had a cellular account for many years with Verizon. I currently have three (3) lines on my account. (removed), which is my phone, (removed), which is my husband’s phone, and (removed) which is my son’s phone.
I upgraded my phone to the Ipone 4 in 2012 under my son’s line (5841), so this line should be eligible for another upgrade this year.
In April 2014 I upgraded my husband’s phone under my line (9835). We originally upgraded to the Moto X, and I was charged the $35.00 upgrade fee. Unfortunately the Moto X had multiple issues and your tech support could not figure out how to fix the bugs so they replaced the first Moto X with a second one, that still had issues, so we were sent a third one, but Tech Support couldn’t get the phone activated. Since we went through three (3) Moto X’s and your Tech support admitted this phone is known for certain issues, a supervisor overrode the 14 day return rule and allowed us to choose a different phone for the upgrade. My husband wanted to go back to the Droid Maxx, which is what he originally had and loved. I had to pay $99.00 for this phone. The supervisor had to get my permission to extend my contract under this line (9835) an additional two (2) months since we were switching the original upgraded phone to a different one and I of course agreed, whats another two (2) months. I was not charged $35.00 a second time.
When I went on line to see when the (5253) line would be eligible for upgrade so I can upgrade my Iphone that is now two (2) years old and starting to have serious issues, I saw that this line is not eligible until August 2016, which means your company is claiming we already did an upgrade for 2014 which WE DID NOT.
On August 25, 2014 my husband called tech support about the Droid Maxx as it was having DATA issues, it would not send or receive pictures and kept saying Data Error. Tech Support did a hard reset, which did not fix the problem. It also stopped taking pictures and a few other problems with it so Tech Support sent us a new Droid Maxx under the manufacturer’s warranty since the phone is under one (1) year old. But Apparently whoever put in the order put it in as a upgrade happening on August 25, 2014. When I called to get this straightened out, I was advised that on May 20, 2014 we upgraded to the Droid Maxx so this line is not eligible for upgrade until May 2016. I tried to explain this was NOT an upgrade it was an override of the 14 day return rule to allow us to change the upgraded phone to the Droid Maxx since the original upgrade phone the Moto X had multiple issues that could not be fixed by your company. I am now being told that I autherized a second upgrade under the 5253 line for the Droid Maxx which is NOT TRUE. I would never have authorized an upgrade for a second line to replace a BRAND NEW PHONE that was an upgrade on the 9835 line. That makes no sense whatsoever. It was not our fault that the Moto X is a phone that has issues that is no fault of ours, so why should I be punished and have an upgrade taken away from me in order to replace a Brand New Phone that didn’t work?
I talked to customer service two days ago and promised a call back to resolve this in 24-48 hours, but I never got a call back.
I have been a loyal customer of Verizon since I have been out on my own. I had Verizon landline for many many years and went to Verizon Wireless when they became available. I have talked many many friends into switching to Verizon because their customer service has always been top notch and I always felt like this company cared about its customers. But to have this happen just has me speechless.
As I explained above, my phone needs replacing very soon as it is two (2) years old. I can’t get voice messages that are clear, it drops calls, even with full bars, it doesn’t ring half the time when someone calls me. I have been told on numerous occasions that someone has tried to call me but it went straight to voice mail, but my phone is always on, it showed no miss calls, nor did it ever ring so the calls aren’t even going through. It has had a hard reset a few times, but the issues are just getting worse. I am not going to upgrade under my son’s line 5841 in November because I am not going to extend his contract for two (2) more years. He has an old flip phone that is four (4) years old and if that phone goes up, how will he be be able to upgrade if I have to use his upgrade?
I am asking that you please look into this matter and correct this upgrade issue. The 5253 line should be eligible for an upgrade now, not in 2016.
Thank you for your assistance in this matter. If you need to contact me you can try calling my cell at (removed). (If the call will go through)
Thank you
(removed)
Looks like US Cellular has a promotion going on where they will buy out my contracts if I go with them. Guess I will be leaving Verizon since they refuse to do the right thing.
>> Personal information removed to comply with the Verizon Wireless Terms of Service <<
Message was edited by: Verizon Moderatorshoostar, I'm sorry this had to occur on your new phone. In your post, I show you were heading back to the store to exchange your device. Please let us know if the store reps were able to resolve your issue or if they simply exchanged the phone. When a customer has an issue with an application, we always first recommend removing the application off the phone. If you are able to remove the app and still have issues or are not able to remove the app, the second suggestion is a master reset. I have listed both options below for your convenience.
Steps to remove an application below:
Note: Applications included with the Android Operating System may not have an uninstall option.
From the home screen, select the App menu.
Select Settings.
If the application icon is missing, select App menu filter (located at the top) then select All apps.
Select Applications.
Select Manage applications.
From the All tab, select an application.
Select Uninstall.
Select OK.
Select OK.
Steps below to perform Hard/Master Reset:
Note: Performing a hard reset will remove ALL data including the Google account, system data, application data, application settings, and downloaded applications.
From the home screen, select the App menu.
Select Settings.
If the application icon is missing, select App menu filter (located at the top) then select All apps.
Select Privacy.
From the Personal data section, select Factory Data Reset.
Select Reset phone.
If presented, enter the current passcode or draw the unlock pattern.
Select Erase Everything.
Allow up to 3 minutes for the factory data reset and reboot processes to complete, then perform initial activation and setup. -
A lot of users with white screen after lcd replacement!
Hello!
So i have a macbook air with a broken hinge.. replaced the screen assembly as in the guide on ifixit. All ok, but after replacement the screen is white with light vertical stripes. Now i have done some research and found out there are a lot of users with the exact same problem but none with a solution.
I think the reason why the screen turns white (most of the times) is because of the lcd modelnr en most importantly versionNr! The lcd model of the macbook air original is: B133EW03 but there are 4 versions of this screen: 0,1,2 and 3 respectively. In this link (page 3)http://www.ttsystem.ru/data/B133EW03_V1_Others_0204.pdf you see V1 is an upgrade of V0, in the way that the EDID codes have changes and so the OS has to send different codes to the lcd for it to 'understand'. I couldn't find the exact changes in V2 and V3 but i'm guessing it could be similar.
So my question is could this be possible?? is it possible or does anyone know you need the exact same lcd screen (model en version) when you replace your lcd screen?
Another very strange thing is that my macbook air shows some discrepancies:
The bottom case of my macbook air says A1304 and the serialNr off course. But the motherboard shows the A1237 model..Step 14! (In this ifixit guide http://www.ifixit.com/Guide/Installing-MacBook-Air-Models-A1237-and-A1304-Displa y-Assembly/855/1
Also OSX gives me the data:
MacbookAir 1,1
1,8ghz core 2 duo 64gb ssd (which isn't a a1304 model..)
but the same SerialNr!
When i check the specs online using the serialNr i can see it's made in week 50 of 2008.. in my opinion it's impossible it's a a1237, because apple introduced the a1304 in october 2008..I had the same problem with the LCD after replacing hinges and could not figure this out.
To solve the issue, I bought another A1237 of eBay that apparently had no HD/SSD, but it arrived with a swollen battery. I removed the bad battery and replaced and moved SSD over and "Voila"...it amazingly light up........... -
I have created a site with iWeb. I have replaced the iWeb Nav bar with a vertical one I made myself. Problem is, my top button disables itself (and the animation doesn't work) if it overlaps into the "hidden" nav bar area (indicated by a blue rectangle). I can cmd click and drag it into this area, but then all the rest of my site is pushed down the page. Don't know what to do about this. I don't know how to bring the rest of the page up without dragging it also into the designated nav bar area. Also, by doing this, is it affecting my site in ant way? see my site here at www.steveburrowsimages.com
The home page is with it all draged into the nav bar area and the about page is with is outside the nav bar area (notice that the top button does not animate or work as a button.
Getting confused here. Anyone got any ideas?Well, you made a good start with SEO by getting rid of the iWeb default navigation since it doesn't help the spiders and, out there in the real world, there are more people than you would think with javascript turned off in their browsers.
One of the downsides of iWeb is that it doesn't allow for the alt attribute in the img tag. Its well worth adding these to give you extra keywords even if you have captioned all your images. Use iWeb SEO Tool for this...
http://www.iwebformusicians.com/Search-Engine-Optimization/Tags.html
iWeb, just like most drag and drop software, creates a huge amount of code which causes the pages to load slowly in the browser. Running you files through an optimizer will help to reduce this problem and further reduce the size of image files even beyond the initial optimization you do before loading them into iWeb...
http://www.iwebformusicians.com/Search-Engine-Optimization/Optimize.html -
Mac mini solid state hard drive does that replace the 2 by 1T hard drive
mac mini solid state hard drive does that replace the 2 by 1T hard drive
There wouldn't be enough room in the Mac Mini enclosure for 2 Fusion Drives since they are really just a SSD and a Platter HD working in conjunction. Could really be smoking in a 4 Drive RAID box though. I am speculating here but there is only 1 additional partition allowed in the Fusion Drive. My thought is that the current Management Software would get thoroughly confused with multiple partitions probably due to mount points not being able to register in a normal manner. IMHO the Fusion Drive is another crutch for the normal/average user that doesn't want to be bothered with file management protocols.
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