New email account address greyed out why?

When I try to add a new additional account to mail the email address box is greyed out, why?
I have rebooted but no difference
My fingers are likely at fault but just can't figure out why!

Hi,
Do you mean the "POP or IMAP" bullet is grayed out?
If this is the case, please open your registry editor and check if the following registry values exist and the value data is set to 1:
Key: HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Outlook\Options
Name: DisableIMAP
Key: HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Outlook\Options
Name: DisablePOP3
If this is the case, change the value data of the two values to 0 and then test the issue again.
Please let me know the result.
Regards,
Steve Fan
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.
Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact
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New email /account address

Dear Madam and Sir,
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Nevertheless, he explained me how to reject junk mails.
Yet ! it does not work. I still receive some junk.
So, I would like to change my former email address because of harassing.
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Hi Eric. I had previously entered the all the info manually. I was concerned why apple wasn't recognising the email as formatted. But it doesn't matter now as on Monday morning when I opened the email client, an email came through and it all seems to be working now. I guess somebody plugged something in somewhere over the weekend
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When I try to select 'Mail, contacts, calenders' on my Ipad it just returns to the home screen so I can't create new email accounts. Anyone know why? Bob

I have set up my Hotmail account on the Ipad but when I try to alter it or add and account I have the problem.
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Is there an "unhelpful answer" button?
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How to set a new email account for iCloud?

How set a new email account for iCloud?

There are two separate things you can do.
You can add up to three 'email aliases' - these are additional addresses (not accounts) which deliver into the same inbox as the main account. (In fact it's a good idea to give out alias addresses, rather than the main address, because if they attract spam you can easily change them.) (New aliases can only be @icloud.com ones; @me.com addresses cannot now be created.)
You should be aware before you start that once you've created an alias you cannot turn that address into a full iCloud account or move it to another account, and if it has @mac.com or @me.com versions these cannot be reinstated once deleted.
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Cannot setup new Email Account.

Hello all, I am new to this forum, so forgive me if I am in the wrong area and feel free to point me in the right direction.
I tried sending a message to [email protected] but of course - in the bit bucket it goes. Don't know why they post this email address on their site if they have no intention of HELPing...
So here is the story:
I am a consultant and have a client that has a BB Curve. He has been using a certain provider inet for his email. He has now changed to a different provider (for technical reasons). I have tried to setup his new email account for the new provider – I also use a BB curves and have performed this operation for over 50 of my clients. However in this scenario, the Curve keeps asking for his account id and password. We have tried to enter it and it says that the Username cannot be blank. If we exit and re-enter the setup tool, and then enter the same info again, it says that the username and/or password is incorrect. His credentials have never - ever changed.
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You're welcome...
rgutery wrote:
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The user has a "BIS Account' login username and password. This username is NOT an email address, (but it could be the first part of his email address... it's whatever was created -- does that make sense?). If his email address is [email protected], his username could be anything else, like "RobertSmith50". There's no relation.
Telus is being absurd. They can give the customer his username and reset the password.
Or, they can simply delete the previous BIS account, and add it back to his plan and then he can set it up fresh with the username and password he (or you) will now remember.
Anyway, I'd try one more time with them, and this time, perhaps using the correct terminology might peg their memory. Tell them you want to reset the the BIS data account -- either reset or delete and re-add. ONLY they can do this, RIM can't.
This dude IS Telus' customer, not RIM's. He pays Telus his monthly fees. You really need to ask for a manager or supervisor, and I'm sorry for all the bouncing back and forth... but you just gotta find a sober Telus rep.
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Message was edited by: Jay Bullock

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New email account address greyed out why?

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