New Email Format

Question

Rather than an idea, this is a plea for help because I was unable to find another place through Online Support to make a complaint.
The changes recently made to the email format (around 1/20/2011) for how to select email contacts when trying to send a message are HORRIBLE.  You can no longer select the email address from a list that contains the contact's actual name.  As I'm sure you are aware, many people don't use their actual names in their email addresses.  They use any combination of initials, numbers, and sometimes names that mean nothing to anyone but themselves.  In 2011, we all have hundreds of email contacts, and just like phone numbers, we don't keep them in our heads, but select them from directories that we pay for through our service contracts.  Since the changes were made, the list to select email addresses is just all mushed together with the email addresses running from one line to the other.  You can’t even see the entire address.  PLEASE go back to giving us a list that contains the person's actual names so we will be able to select contacts.  I am a triple-play customer who also has wireless service, but if some changes aren’t made, I will have to change to another provider.   I will have to cancel it all because since 1/20/2011 (the past 4 days) I have been unable to send several emails because I don’t know people’s email addresses;  I need to see their name beside it.  Today, we all use email, texting, etc. to contact our friends and colleagues.  I’m sure I can’t be the only person who dislikes this or who has complained.  And, it’s not merely a matter of disliking the new way, it is unusable; Verizon is causing me to lose communication with my contacts. Whoever made the decision to change the selection of email addresses to this new way is a terrible designer and, at the very least, should be reprimanded.  AND, I hate the way these severe changes are always made to the email access without any warning or instructions on what the changes have been or how to use them.   Please provide a more user-friendly environment.

Answer 1

I have to agree with most of the opinions mentioned here. The new email format is absolutely more cumbersome to use, not very practical, and doesn't perform as well as the old version. It also looks ugly and confusing.  All the teeny-tiny window areas in which to view anything is horrible. I tried changing my Settings in my Mail area, however, after half an hour on three  separate occasions, of trying to 'SAVE' my settings, I gave up. I cannot change my email settings to a "Classic View". Just doesn't work.
My husband and I were thinking of going FIOS but after viewing and trying to use this new email design, we are having second thoughts.  Optonline is looking pretty good and we will be checking them out instead.  Too bad, we've been with Verizon a long time. I guess some think these new changes were an improvement. Not me!