Provisioning Password Email Formated Incorrectly

Question

The Provisioning Password email format is being generated incorrectly for some of the requests.
User ID: CARRIETA
Password: AhB8SJSAPSystem: EQA-130
The password and the system information are conjoined. This creates a password that is invalid and has caused some frustration with the user community. Not all of the Provisioning Password emails are generated in this manner. The majority of them are created correctly with the 3 lines of information
User ID:
Password:
SAP System:
Has anyone seen this before? Any insight is appreciated.
Thanks

Answer 1

We had this problem with 5.2. We finally figured out that when a  "  >  " sign was in the middle of the SAP-generated password, that character and the rest of them in the password were removed, and the next line started where that character should be.  This is not an SAP problem -  it is the format of the mail - HTML. If you forward the message, you can see the entire password.
We also had poor users who had an equal sign " = " as the first character in their initial password and thought the password started at the next character ( Password: =Ab12Cd$  was interpretted as AB12Cd$   Instant lock)
Our solution was to prevent SAP from generating any special characters in its passwords. Not only did this prevent the truncated password email, but it was much easier for new SAP users to enter an initial password that had letters and numbers only in it.
The table to change is PRGN_CUST. Add a value GEN_PSW_MAX_SPECIALS of 0 to prevent any special characters.
See this item in help:
http://help.sap.com/saphelp_sm32/helpdata/EN/cc/4a0ff78271bb4399c80e659466f828/content.htm