New every 2 and early upgrade confusion on my part..

My answer may be in some of the previous posts but if so I have not been able to understand it, so here is my question. I have always purchased 1 year phone contracts with my cell phones. However, last August when I upgraded my phone the salesman suggested that since I was the primary line (because I have a blackberry and am able to get a discount through work on the blackberry fee) I should purchase the phone with a 2 year agreement in order to get the phone cheaper and would still be able to upgrade to a new phone a year later. My question now is: Am I still going to be able to upgrade my phone in August or has this new deal screwed me and is going to make me pay my local verizon store a visit and make a HUGE complaint and see what they can do for me since my past is clearly shown 1 year contracts?!?! Thanks for your help!

Customers can upgrade their device and receive promotional device pricing when they meet their device upgrade eligibility dates. Early upgrades for the primary line time frame is 13-20 months from the last upgrade date with being on a calling plan of $49.99 or higher.

Similar Messages

Annual upgrade, NE2, and more early upgrade confusion

I see a lot of confusion here regarding upgrade eligibility and credits. I've tried to research to get a clearer understanding but there are still some things that are hazy to me.
Regarding NE2 - I found this: "Annual Upgrade was a marketing program available to customers who signed up for a two-year plan of at least $49.99 or higher. Enrolled customers were eligible to upgrade after one-year."
Great, but when exactly did this "marketing program" end? Is it only available to the primary line if there are multiple lines on an account? Does the $49.99 refer to JUST the calling plan, or total (including data/messaging/etc)?
I've seen plenty of articles like this talking about Verizon giving early upgrades to those who would normally not be eligible. Trying to figure out what the criteria is, it seem like this early upgrade offer was extended to customers who purchased phones last year, up to late 2010. Aside from that though, I can't really tell what makes a one customer "eligible" and the next ineligible. I was wondering if anyone had information on this that could clarify the issue.
Also, I've noticed many smartphone owners, even those that purchased recent phones like the Thunderbolt on contract, say that they've been able to get early upgrades. I'm just curous as to what qualifies someone for an early upgrade and what Verizon looks at when deciding eligiblity, since with everyone's different experiences, it seems like there aren't many hard and fast rules. Thanks for any help

andrewtorres87 wrote:
Thanks for the replies guys, that gives me a much better idea of what's going on as far as early upgrades go. Like everyone else, I'd love to be able to upgrade a little early, but when I check upgrade date, it seems to be on the typical 20 month schedule. I was just wondering if I might have some sort of eligibilty though since I renewed my contract in 11/2010, well before the NE2 and annual upgrades were discontinued. I'm pretty sure I would meet the calling plan requirement since my plan includes voice/unlimited messaging/data, but I'm on a family plan and don't know that I'm the "primary" line. Although I'm 99% sure nobody else on our plan has been eligible for NE2/annual upgrade either...You can sign into MyVerizon to see which line on your account is the primary line. Or you can look at your bill. Normally, the primary line is listed 1st. If you signed a contract for your line in November of 2010 yet are not eligible for an upgrade, then you can be certain that your line is not the primary on your Family Plan.
It'd be nice if I could find someone to look at the acoount and offer some sort of explanation as to why/why not I'd be eligible for annual upgrade, but the only "help" I've gotten is reps telling me when my upgrade date is, which is already well known. Or telling me to open a new line if I really want to upgrade now, which just seems like a wasteful option, not really saving any money over the long term compared to just buying a device at full retail. Reps will NEVER give the annual upgrade date PRIOR to the line actually becoming eligible for the upgrade. This is because it is not a definite upgrade eligibility, but a conditional one. If your plan changes prior to your line reaching the annual upgrade eligibility, you could lose the ability to become eligible. Then you would just complain to Verizon that you were told you could upgrade at a certain date and are not able to do so.
For example, you have a Family Plan with 1 Primary(contract signed in 11/2010) and 3 secondary lines(contracts signed in 11/2010). The Primary line decides in July of this year to leave the plan to join up as a secondary on a different Family Plan. In this case, although the Primary WOULD have been eligible for an annual upgrade in 11/2011 had they stayed on the original Family Plan, it would no longer become eligible for the annual upgrade because it is now a secondary phone on a different plan and the $9.99 line access fee would not qualify for the annual upgrade. If this person was originally told that they would be eligible for an upgrade in November of 2011, they would then complain that they weren't able to upgrade now! Furthermore, the secondary line which was switched to the Primary line on the original Family Plan WOULD NOT be eligible for an annual upgrade in 11/2010 because it became the Primary line AFTER annual upgrades were discontinued in January of 2011.
I am (mostly) satisfied with the actual data/voice service I get from Verizon, but their customer service seems to be on the decline, I'm my experience at least. They seem to be more concerned with getting new contracts (customers) than providing services to long-time customers and doing what they can to keep them happy. Just an observation as a VZW customer of 12+ years. Not to say this isn't expected, as they're a huge company and didn't get where they are by NOT putting $ first, but as the carrier with the reputation of having the best customer service, I've found myself being less and less impressed over the years. Sorry to vent here, but hopefully honest feedback is something that could be at least a bit useful to Verizon.

I just wanna buy a new iOS device and I'm confused between the iPod touch 5th generation, iPhone 4s 8GB, iPad 4th generation 16GB and iPad mini with the retina display 16GB model. Please help me figure out.

I have an iPhone 4s 16GB Model and I've been using it for about more than an year now. The reason I wanna get a new iOS device is because my 4s has got lots of scratches now and it's ambient light sensor seems not to work properly. Apparently, another reason is that the iLife and iWork suit are not free for me as my device is older and new devices get those softwares for free.
I thought to go with a new iPhone 4s again but the problem is that new 4s come with only 8GB of storage and they don't support AirDrop. So next, I thought to go with an iPod touch 5th gen because of its jaw-dropping design, bigger screen, more storage and AirDrop support. Because iPod touch is phone-less iPhone and they come at affordable price, I can also buy any cheap cell phone like moto e to replace my current iPhone 4S.
Another options that I thought a little bit on, is iPad 4th Gen and iPad mini with Retina display 16GB.
Now, should I just stick with my current 16GB iPhone 4s, or get a new one.
Or should I buy an iPod touch 5th gen and moto e (since iPod can't make phone calls)
Or should I go with one of the two iPad models that I aforementioned.
Awaiting your valuable suggestions.
Thank you!

Found one on best buy
http://www.bestbuy.com/site/Belkin+-+Grip+Neon+Glo+Case+for+Apple%26%23174%3B+iP od%26%23174%3B+touch+5th+Generation+-+Pink/1331013.p?id=1219050712926&skuId=1331 013
by Belkin, so a place to start.
They're a lot more expensive, but Griffin has some of their 'survivor' cases with sealed ports, so you could cover up the ones you don't need.
If best buy isn't an option for you, at least there's a manufacturer to look for.

I'm new to iMatch and I'm confused!!

Hi Guy's!
I've just signed up to iMatch and understand because I have a lot of albums it may take some time to match.
I have two queries,
My first query is in my iTunes account (On my PC) What does the Cloud Symbol in the top right hand corner of an album mean? (When I highlight it, it shows me an arrow pointing down), so I guess it means that I can download it from the cloud but when I click on it nothing happens. It won't allow me to select a song from the album or add an album cover. (This only happens on a few albums)
My second query is, Why does iTunes not play a full song on some of my albums, for 'example when I play a Phil Collins album, about a minute into a song it flicks to Depeche Mode'????????????
Thanks for your help!!

It sounds like you may be confusing the iTunes Store service iTunes in the Cloud with iTunes Match. iTunes in the Cloud provides you a way to re-download your past iTunes Store purchases directly in the iTunes browser. It applies to almost all purchased content. This is probably what you are seeing with the cloud logo.
The only way you would have a cloud logo on an album with iTunes Match is if you delete the album from the iTunes library. Then you would be able to download the tracks from the cloud to your computer.
To download the tracks in the browser right-click (or Control+click) and choose "download."

How do i sync pages from iMac to iPad. I am new to mac and this is confusing

how do I sync between IMAC and IPAD. I just downloaded pages into my IMAC and I can not figure out how to download it onto my ipad2. I do not want to download the product again for $10. i was told that this is handled in itunes but i can not figure it out

You got some bad information if you think that you do not have to buy Pages for the iPad and you think that it will work without it.
You have to purchase Pages for the iPad as well as for the Mac. You cannot install any computer program on an iPad - Mac or Windows applications will not work on the iPad. You will have to download and install the iPad Pages app or you cant sync files from the Mac to the iPad and the other way around.

New Hard drive and ram upgrade

Hi
my mac tower g5 is running quite slow at the moment and the hardrive is really loud, so i can tell you its on its way out. Will replacing this make it run much faster or is it running quite slow due to the fact I am using a powerpc?
I want to use this for Logic 9 Pro just to get recording done at home, ill do more powerful plugin based stuff on my Macbook pro.
I dont know what age this is, can you find out?
I need to know what hardive to buy and what ram? Any recommendations?

How am i meant to know the age of the g5 though?
This is the info on your machine:
Serial number: CK417J43***
Name: PowerMac G5 (2003)
Model: g5
Group1: PowerMac
Group2: G5
Generation: 1
ModelCode: g5
Machine Model: PowerMac7,2
Model introduced: 2003
Production year: 2004
Production week: 17 (April)
Production number: 20947 (within this week)
introduced test: GOED
CPU speed: 1.8GHz
Family name:
Factory: CK (Cork, Ireland)
http://www.chipmunk.nl/klantenservice/applemodel.html
More:
http://www.everymac.com/systems/apple/powermac_g5/stats/powermac_g5_1.8_dp.html
Also I have already installed Logic 9 Pro studio as I know a way past the needing an intel processeor to run it.
Nice!
If you are in Europe, Kingston RAM is a good brand for the G5.
http://www.macupgrades.co.uk/store/machine.php?name=powermac-g5

Playlists Missing After Install New Hard Drive and Upgrade to Win 7

My computer needed a new hard drive and I upgraded from Win Vista Home Premium to Windows 7 Home Premium.
I am trying to get my Playlists back for my iTunes in my "Administrator" user account, after reinstalling iTunes and putting my music libraries back onto my computer.
(I had installed 32-bit Win7 OS myself, computer worked OK for about 1 day, then would not boot up; I took computer to shop, they said I needed new Hard Drive, and I gave them my new Win7 OS computer disks)
I am confused over whether I have 32-bit OS or 64-bit OS. They recommended installing 32-bit OS, I agreed, and believed that I had 32-bit OS installed; however, Computer / System Properties state "System type: 64-bit Operating System"
Prior to my installing Win7, I backed up the following onto my Western Digital "My Passport Essential Portable Hard Drive:"
("My Administrative Account"): Users / Owner / My Music
and
("My User Account"): Users / Yank / My Music
My "Administrative" and "User" user accounts contain different songs in iTunes.
If helpful, I could describe what is in each of these 2 backed-up music folders.
To get started, I copied both my "Owner" and "Yank" user folders in the C: User folder; however now I have "Owner," "Yank," and "Yank.Owner-Toshiba" folders in the C: User folder. I think I did this by creating a new Yank user account by creating a new account, not by my copying a folder into C: User folder. The Owner folder has a picture of a lock on the folder icon.
Because I had trouble merging My Music folders in the Owner folder, and I was confused, I copied everything that was in the Owner folder into a new folder in the Owner folder, "NEW OWNER FOLDER." I also copied my Owner Music folder into several places in my Users / Owner folder.
I also ended up changing the "iTunes Media folder location" several times, using iTunes "Edit / Preferences / Advanced tab / change "iTunes Media folder location". When I chose "Reset," it shows "C:\Users\Owner\NEW OWNER FOLDER\Music\iTunes\iTunes Media"
I've also played around with "Edit / Preferences / Advanced tab / 'Keep iTunes Media folder organized' "
When I open my iTunes, I have no playlists.
However, when I went to my "Yank" user account and opened iTunes for the first time, the playlists associated with that account were visible.
How do I get my playlists back on my Administrative Account, which is my main song collection and had many, many playlists?
Thank you.

YAY!
I didn't try shift-start of iTunes, but I DID GET MY PLAYLISTS BACK BY FOLLOWING YOUR OTHER ADVICE:
I went to my external hard drive, went to my backup at Users / Owner / My Music / iTunes / and searched for library.itl
Four files with that name were found, with different dates.
I chose the most recent, dated just a few days before I made my backup to the external hard drive.
I copied it to my computer's hard drive into the following location:
C:\Users\Owner\NEW OWNER FOLDER\Music\iTunes
which overwrote the file which was located there.
When I opened iTunes, ALL MY WONDERFUL PLAYLISTS WERE THERE!
THANK YOU SO MUCH FOR SOLVING THIS FOR ME!
CAN YOU IMAGINE HOW DISAPPOINTED I FELT WHEN I BELIEVED THAT I HAD LOST ALL OF THE PLAYLISTS WHICH I HAD CREATED OVER THE YEARS? Many of my playlists were composed of whole albums whose songs I had added to iTunes.
THANK YOU AGAIN SO MUCH!

Phone Issue/Early Upgrade

I just want to say that I am a Very Upset customer! I have spent 1.5 hrs in a Verizon Store with no resolve, and 5 hours on the phone with customer care and still no resolve. I contacted customer care to be told that I would receive a call back that never came (3) times and these were supervisors. My wife and I have 5 phones with Verizon and this treatment is unacceptable. Here is my issue if someone wishes to resolve it.... My wife's phone has been turned in for replacement 4 times and mine 2 times (same phone the Fascinate) which I might add, mine needs to be sent back again. Due to not receiving calls, text messages, emails, turns off, freezes up so you have to pull the battery out 5 times a day, so on and so on. About 3 weeks ago my wife's phone stopped working again so Verizon sent us ANOTHER phone, and it has failed again. Now I do want to add that we have 3 kids that we cant seem to ever get phone calls from when needing something because our phones don't seem to ever work (the kids are 9, 11, and 13) so missing calls from them is unacceptable. This time my wife's replacement phone has heated up so bad that it destroyed the memory card which had photos, messages, downloads that cant be replaced now. I also want to say that every time these phones need to be replaced, it takes 3 to 5 business days for us to receive a new/old phone in the mail, and I have never called Verizon to reimburse me any money for the time I couldn't use my service that I pay for. After fighting with the Verizon store manager (which is useless) he said he couldn't help me more than just getting us another piece of junk replacement, that I would have to contact Verizon customer care for anything else I wanted to pursue. So I did. Now both our upgrades are available in Dec. of this year (so a month and a half away). I contacted customer care and was granted the early upgrade which was great. Here is where I have a BIG problem. I was granted the upgrades for both phones but could not order the phones I wanted. That's right, they want me to pay for the phones, change my data package, renew my contracts for another 2 yrs and not allow me to upgrade to any phone I wanted because it was an early upgrade. ARE you SERIOUS!!!! Why would I do that? You act like your doing me a favor by giving me the early upgrade. How about satisfying your customer. I'm not asking for money off my bill or reimbursing me for time I couldn't use my service because the piece of junk phones you gave us don't work, and every time you give us a remanufactured one to replace it doesn't work either. I am simply asking for an upgrade which I will gladly pay for to the phone I choose. Whether its a Galaxy S III or IPHONE 5. Now I can understand if I was asking Verison to GIVE me free IPHONE 5s for my troubles. So here it is, after all these calls and no return calls and my time spent while still paying and living up to my end of our contract. I asked for: upgrade my contracts for another 2yrs, update my data packages to the new packages, grant me early upgrade to 2 IPHONE 5s which I will pay for but waive the $30 upgrade fees for all my headaches and troubles. NO NO NO they wont do it. So they would rather loose me as a customer then to let me pay. As a business man, this makes no sense to me. I don't think I am asking to much. It seems to me the one that has lost out is me. Phones not working for more than 5 weeks and still paid my bill, not receiving emergency calls from my kids and wife because phone wouldn't work, Emails coming to me 2 to 3 days later, and also important text messages. This is not the way to treat loyal customers. I hope that someone reads this in the Corporate office and says WTH and does something to assist me. But the track record so far is, Verizon doesn't care about its customers..... EVEN THE ONES WHO WANT TO PAY AND DO PAY!!! The nice thing is, the Attorney Generals office is right down the hall from me, and if I don't receive a phone call soon I will be going to make my complaint and also contact the BBB.

Bowtaz wrote:
Yes I did sign the contract, and again not trying to get anything for free. Not looking to just spend $200 on another phone either that may or may not work. But if you are willing to give me the early upgrade because of the issues, why wouldn't you give the option for purchase on ALL phones. Because Apple will not allow them. If you are so sure it is Verizon, try at an Apple store. THEY are the manufacturer and can sell THEIR products for whatever price THEY choose. See if THEY will allow you to get one at the subsidized price.
I can get the IPHONE 4S but not the 5.... WHY? Because the 5 is new. Not a good answer. I'm not calling Verizon up and saying, hey I don't like my phone please let me out of my contract so I can get a different phone. NO... I have a issue with the phones not working. A history that started within the first 3 months of having the phones. Again, that is Apple, not Verizon.
I am willing to pay for the phones and I'm sorry but to me a phone is not worth $600-$700 so I would never buy the phone at that price. Well, then you will have to wait if you will settle for nothing less than an iPhone 5.
See you seem to be missing the point here, Verizon is AUTHERIZING the early upgrade because of a repeated issue. But in order for me to get it I need to sign another contract, update my data, pay a upgrade fee.... See the pattern.... ME ME ME.... There not letting me out of a contract, they are getting me to sign another for 2 more years plus the other 4 phones I have with them. All I want is to be able to purchase the upgrade phone that I choose. In December I would be able to buy the IPHONE 5 without question.... 7 weeks from now.... Thats it... Not 15 months or 12 months or even 6 months.... 1 month. They ARE letting you out of a contract. The fact you are signing ANOTHER contract does not negate this fact. Actually, that is closer to 2 months than 1 month, and if you will settle for nothing less than an iPhone 5, that is how long you will be waiting.
Again not looking for free just whats right.... If your willing to help a customer, dont put stipulations on it. Specialy when they are willing to pay.

Looking for early upgrade

Hi I'm a Meteor bill pay customer since 2000 and am looking for an early upgrade I called into the dundrum branch and was told that meteor may offer and early upgrade if only 4 months remaining on contract I have less than 4 months left on mine

Hi Tj18,
Unfortunately it's not something I can advise on personally. However if you give our loyalty team a call on 1800567085, they'll be happy to look into that for you.
Cheers,
Kev

I upgraded to the new version "4" and it will not load any websites..."unable to locate server" is all i get and cannot figure out the problem ....had to delete and go back to an earlier version whichi understand is unsafe...what to do?

# Question
I upgraded to the new version "4" and it will not load any websites..."unable to locate server" is all i get and cannot figure out the problem ....had to delete and go back to an earlier version which i understand is unsafe...what to do?

That was probably caused by your Firewall blocking the newly installed version of Firefox.
No known security issues with Firefox 3.6.17, which was just released this past week.

I have a white macbook purchased early 2008. I'm updated to ver. 10.6.8 can I upgrade to the new mountain lion and will it operate?

I have a white macbook purchased early 2008. I'm updated to ver. 10.6.8 can I upgrade to the new mountain lion and will it operate?

It doesn't appear to be Mountain Lion compatible. See below.
Your Mac must be one of the following models:
iMac (Mid 2007 or newer)
MacBook (Late 2008 Aluminum, or Early 2009 or newer)
MacBook Pro (Mid/Late 2007 or newer)
MacBook Air (Late 2008 or newer)
Mac mini (Early 2009 or newer)
Mac Pro (Early 2008 or newer)
Xserve (Early 2009)

Mass hysteria,Customer loyalty and New every two canceled

I have been with Verizon for around 7-8 years now. I love Verizon. We all can agree when the I phone came out, switching carriers was very temping. The I phone is pretty dang awesome. I personally have wanted one since they came out but I figured what is a little patience gonna be worth when Verizon comes out with it. Well now it is here, GREAT! New every two, gone, SUCKS. Well although I would love to be able to get an I phone for the 199 - 299 price. If I was going to get any other phone I would be able to get it at the nice price with an early upgrade. I have been reading all these blogs and all I hear is Verizon is not loyal to its customers and those of us who waited are being left behind since we are not eligible for an early upgrade at the launch. Well yes that sucks, if we want the phone before our contract is up, we will have to pay full price. Why won't Verizon take a massive financial hit in subsidizing cost for its "loyal" customers. Come on people. Be happy Verizon finally has the I phone, suck it up and get it, don't get it, who cares. For the record, there has been no official word on how the I phone sales will be on the 3rd and then the 10th. Lets all grow up, wait our turn and get all the facts first. Yes I am sad that I will loose my upgrades now, (or not, who knows?). Maybe Verizon will give everyone with less than a year on their contracts for an early upgrade should be able to use it on the I phone. Well maybe it will be that way? As I said we wont know till Verizon officially announces it to us. My point here is please stop bashing Verizon and wait for a more official word on whats going to happen. Even the employees have no clue how it will go down. So please lay off the speculations and crazy math antics going on. Really?? As the most used phrase on these forums, lets be 'loyal' Verizon customers and stop bashing a company who has been good to us and has finally brought us the I phone. Thank you Verizon, I am looking forward to the I phone launch and here is to wishful thinking on the early upgrade for current customers. If anyone feels the same way as I do, reply and let us and Verizon know it. If you disagree write about it too. Thanks for your time.

Well they are giving us our upgrades that we have, they never were planning to take those away. So they never took it away, they just aren't giving it to those with new contracts.

My New Every 2 disappeared from VZW computers when they were correcting upgrade to replacement

I have been a long time Verizon customer who has had New Every 2 ever since I started about 10 years or so ago. I used to have the old Western States calling plan which I switched to Nationwide 450 min plan 2 years ago when I changed to a Smartphone.
I got my $100 New Every 2 discount fine on that phone. Now I hear it went down to $50. But mine has disappeared from Verizon records (except for notes) apparently as part of their mixup when I replaced the defective smartphone (HTC Touch Pro 2). It was approved about 8 mo into my contract, but I was having trouble deciding what to replace it with (plus I was sick for several months so my brain wasn't into thinking about that). Before the year was up, I called the VZW rep who had agreed to the replacement (it was working but the backlight wouldn't always come on--sometimes I had to keep pressing it multiple times, as well as other issues). I asked specifically if I had to do the replacement prior to the year being up. He said no, it had been agreed to so I didn't have to actually do it before the end of the year.
So I didn't. That led to multiple problems when I finally did replace it. Every step of the way, VZW was treating it as an upgrade rather than a replacement of the defective device. They kept wanting to start a new 2 yr contract, etc & I kept telling them, no it was a replacement. Wasted a lot of my time having to go over that each time I talked to a person. & finally, after i had adamantly refused to agree to a new 2 yr contract they said ok, but then I got a new 2 yr contract. Ok, another call & they backed that out.
But the upgrade date was Dec 2012 instead of 2011 as it should have been. Another call. Finally they fixed that, but in so doing, rather than restore back to the original contract, they had me on mo to mo starting at the time of the replacement. & somehow in all that, the New Every 2 discount disappeared from the contract.
So I am just now upgrading--just got my new iPhone 4S which I trust will actually be a reliable smart phone for a change--but since the New Every 2 wasn't in the computer but just in the notes, I wasn't given the discount on the price, but she did give me a credit for that amount.
OK, now i'm concerned about next time. Is New Every 2 still available for those who have had it long term?
& how can I get it back in my contract, rather than just in the notes, so next time I don't have to go through all this again?
my previous phone had been a basic flip phone which just worked so I kept it for about 5 yrs before upgrading to the smart phone. I intended to keep it for several years, not expecting to have such defective WinMob phones. The replacement was a downgrade with less features & it has freezes & the alarms (which I count on) don't work well. I know smart phones are more complicated, but still. With 2 yr contracts it would be nice to have devices that actually last & work well for 2 years rather than having to have 2 devices, both of which have had issues during the 2 yr contract.
I trust the iPhone 4S will not only be a very useful & fun phone, but also a reliable one for a change, that I will keep for a while. But I am concerned about the status of New Every 2.
& now, soon I'm off to get my new iPhone 4S set up & activated at the Apple store.

Thank you!
I actually just got off the phone with Verizon and thoroughly confused the Verizon Rep because he has never had that question asked before! He finally "tested" the new phone's activation status to see if the phone has been activated to my account, and he said it had (even though it is not actually associated with my number), and I can do what I want with the phone- store it, use it, let someone else use it, and not worry about the 30 day policy biting me in the b*tt with a huge charge of the phone's retail price!
Phew! I like it when it doesn't take weeks to get an answer (have had MANY hours on the phone with Verizon regarding diff. issues, and am always worried that problems and questions will take way too much time to answer).

Early upgrade finger pointing: Apple and Verizon

I think I understand the Apple side if they don't want people buying their product at a discount, then upgrading to the next product at a discount. Our issue is that we have a contract with Verizon for a feature phone, we need a smart phone due to a new job, and we're a month away from the updgrade date (I know, just wait, but we've been dealing with the work situation since last February). This would be our first iphone, and we want the 4s not the 5. Verizon says they'll upgrade to any other smart phone, just not the iphone...This is frustrating - Apple staff blames Verizon, Verizon blames Apple. Anyone been successful in an early upgrade to an Apple product with Verizon? thanks.

same here about to get lawyer involved, got on family manage i have sons phone off during certain hours, also on our wife, look at his usage next day and its in middle of night and my own phone has data usage too when i know i was not using. was told smart phones do this and turn off data when on wifi, when i do that i dont get text or other messages needed, what is verizon going to do to fix this. it was never disclosed when got the 5c or any smart phone that had to turn off data on wifi, i though it did automatically, has anyone got help on this is veizon fixing ...if not guess cost me more with lawyer to get out of contract but if going to be charged every month for data we never used then be worth it for verizon to fix this.

When I tried to download the new version of firefox I get an error message that says "you computer must be restarted to complete an earlier upgrade" when I restart it says the same thing. I cannot use firefox at all at the moment.

When I tried to download the new version of firefox I get an error message that says "your computer must be restarted to complete an earlier upgrade" when I restart it says the same thing. I cannot use firefox at all at the moment. When I try to uninstall in the control panel, the same message pops up.

If you have problems with updating or with the permissions then easiest is to download the full version and trash the currently installed version to do a clean install of the new version.
Download a new copy of the Firefox program and save the DMG file to the desktop
* Firefox 5.0.x: http://www.mozilla.com/en-US/firefox/all.html
* Trash the current Firefox application to do a clean (re-)install
* Install the new version that you have downloaded
Your profile data is stored elsewhere in the [http://kb.mozillazine.org/Profile_folder_-_Firefox Firefox Profile Folder], so you won't lose your bookmarks and other personal data.

New every 2 and early upgrade confusion on my part..

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