New FiOS installation

Hello,
I live in an apartment building in Brooklyn where FiOS is not currently offered, but my street is wired for FiOS. I spoke to a Verizon agent several months ago, and he said I would need to have my landlord call to give permission for Verizon to install an ONT box in our backyard. He did so, and I called Verizon back in early January to see what the next step was, and I was informed that I needed to schedule an appointment with Engineering to come install the ONT box, and that FiOS service would be available at this point. 
I called and tried to get through to Engineering, but was told they didn't accept calls from customers, and the Verizon agent put me on hold to call himself. He came back and said Engineering would contact me before the end of the month, but I never heard back from anybody. 
I'm curious what I need to do next to secure FiOS installation; every tenant in my building is stuck with Time Warner and we're all eager to sign up with FiOS, but the process is being made unnecessarily hard here. What can I do to speed this along?

Okay. Yes, certainly go the one ONT per unit route. As long as the landlord is cool with it and knows what the trade-offs are (more holes in the wall and fiber to be ran to each unit vs reuse of existing copper and cxoax but you're getting stuck with DSL on steroids), then no harm comes out of it. Ultimately Verizon makes the final decision as to what they install but that's about it.
Likely what needs to be done here is, in many cases front-line support can put in a support ticket for someone to have Engineering reach out to have something done, whether it's upgrading the availability database or preparing buildings for FiOS. They shouldn't even need to transfer you to Engineering or give you the number.
========
The first to bring me 1Gbps Fiber for $30/m wins!

Similar Messages

  • New FiOS Installation - Techie - Need router recommendations.

    We're a small business in New Jersey.  FiOS Installation coming later this week.   35/35 & 13 static ips.  
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    Q2: Router?
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    Q2:   Can you recommend any particular Router?     Any general how-to guidelines would be appreciated !

    John123 wrote:
    Q1:   Anyone know the make & model of the FiOS modem that will be coming?   
    FIOS does not use modems.  You will be getting an Actiontec MI-424WR router.
    John123 wrote:
    I'm assuming that I should not use the VZ Modem for most of the stuff the old Netopia is doing.     So I assume I should put a new wired  ROUTER downsteam from VZ Modem. 
    No need.  The VZ supplied router should do everything you need.
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  • New Fios Customer and Extremely Disappointed

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    I know what you mean. I am also a new fios customer after newly 8 years with optimum. I am beyond disappointed and quite furious! The tech guys that installed my fios on 1/4/14 took 4+ hours and admitted that they are not familiar with fios all that well even though they have been working with Verizon for years. The picture quality is sub-par to optimum, I don't know if something went wrong with the installation, but I am left with extremely blurry SD channels and  slightly pixelated HD channels. If you can called that HD! I have had Tech support come over and they gave me all the excuses on under the sun and even insinuated that I am seeing things. Its really frustrating that I haven't been able to find a tech that is knowledgeable enough to fix this issue. 
    Alas a customer service rep told me to give them another chance and that he will send an experience tech to my house on Monday 1/13/14 between 9-12am. If this tech person give me any excuse short from actually checking the splitter outside my door or  switching the wires, I am going back to optimum! Fios has been a complete nightmare to say the least and I hope both our issues get fix soon.

  • I need your assistance​? Verizon won't port old phone number over to my new FIOS

    Need your help on resolving this issue with Verizon.  I switched from COX cable. Had Verizon FIOS triple play installed at my house about 3 days ago.  I signed up online for Verizon FIOS and selected a new telephone number because I was told online that my old number cannot be ported over to new FIOS.
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    Need your help on resolving this issue with Verizon.  I switched from COX cable. Had Verizon FIOS triple play installed at my house about 3 days ago.  I signed up online for Verizon FIOS and selected a new telephone number because I was told online that my old number cannot be ported over to new FIOS.
    Earlier today, I was contacting my friends for a new phone number and learned from them that it is violation of FCC regulation that the Verizon FIOS could not port my old number. They said that the Verizon should be able to port my old number... In my realization, I contacted Verizon customer service, but the rep said that the Verizon FIOS cannot do it because the installation is completed. 
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  • Upset after getting old model 6416 DVR with new FIOS install

    I had my new FIOS triple play installed this week.  The installer showed up with a refurb 6416 DVR rather than the current 7232 model.   I am apparently expected to pay the same price as those who have the 7232.   Storage capacity and external drive were key to my decision to switch to FIOS.   This is wildly unacceptable!  
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    Got one!    I found a Verizon store that just got a delivery of a few 7232's yesterday.   It was a 3 hour drive,  but at least I have one now.

  • New FIOS customer with dropped VOIP calls and Internet connection

    I am a new FIOS customer. Got my 50/25 connection a week ago, switching from a TWC 6/1 connection. Ever since the new connection, I've had numerous issues.
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    I would appreciate any help.
    Thanks!

    Don't know where the packet loss is happening. I ran the VOIP test on myspeed.visualware.com and it shows a packet loss of 2-5% at different times and a MOS score of 1.
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    The Verizon tech who came to the house just blamed the electric meter box for RF interference and move the ONT farther away.
    My concern is that I'm getting different answers from different techs at Verizon.
    Regarding IP addresses. The Router shows a DHCP range from 192.162.1.2 to 192.168.1.254 as available for devices on the network. So, if I need to assign a static IP to a device should I use a number below 99 or above 151?
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  • Home network stopped functioning after FIOS installation

    I have 2 desktops running XP and a wireless laptop running Vista.  With my old router, I was able to transfer files and print. 
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    Any ideas would be appreciated.
    Solved!
    Go to Solution.

    The firewall hint did the trick.  I tweaked Norton 360 on the desktops and I can now print and file share.  Thanks much, Justin!
    Jack

  • New FIOS router, VIsta Laptop Cannot Access Internet

    I too have the new FIOS router with 75/35 speed.  I have just been trying to install the router and have been successful in getting wifi connected on two devices (Win 7 laptop and Kindle), but I cannot get my Vista laptop to access the internet.  It shows the wifi being connected but no internet connection.
    Does this have something to do with the Vista OS?
    Thank you in advance for your help.

    Anyone at Verizon who is paying attention would realize this problems is many years old with no solution.  People are literally begging for help in dozens of online forums, to no avail (Google search usually provides me results faster than any tech support).  I have the exact same issue.  All my wireless devices connect to the internet through the Verizon MI424WR router with no problem.  My Vista laptop connects just fine via Ethernet cable, but not the wireless.  I can make a wireless connection to the router, and the router admin page shows it is, in fact, connected, but absolutely NO connection to internet is possible.
    BTW, the laptop had no problem for years connecting to the internet via a Linksys WRT54G connected to Verizon DSL. 
    All that the troubleshooting "guide" provides is the usual basic "plug in, turn off, turn on, reset" nonsense that might help only those who can't stop their VCR clock from blinking.
    So please, Verizon, bump this up to a FAQ (because it is VERY frequently asked), and help us find a solution.

  • New FIos Internet user

    Hoping someone can help a new FIOS internet user that's not much of a tech person.  I have a new Verizon FIOS connection at home and an ActionTec wireless router connected to a box on the wall by coax cable.  No problem with the wireless connection to my two family laptops, nice strong signal all through the house.
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    Solved!
    Go to Solution.

    You should have no problem connecting a switch to each of two ports on the Actiontec, and then feeding multiple devices from those switches.  I'm doing that myself.
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  • Constant Lose of Internet / New Fios Customer.

    HI,
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    Wondering if any of the following may be the cause:
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    3. Splitter issue
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    Sorry to hear about the problems with the service. Since you got the new router, is everything working again?
    Anthony_VZ
    **If someones post has helped you, please acknowledge their assistance by clicking the red thumbs up button to give them Kudos. If you are the original poster and any response gave you your answer, please mark the post that had the answer as the solution**
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  • New FIOS rates - confusing & scary

    This link shows the new FIOS rates scheduled for implementation on 17 Jun 2012:
    http://www.theverge.com/2012/6/2/3059741/verizon-fios-new-pricing-internet-plans
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    ========
    The first to bring me 1Gbps Fiber for $30/m wins!

  • Verizon's new FiOS GigE Wireless N Router and High Speed Internet

    So I got a deal in the mail to get an upgrade to [50/25] Mbps Internet (I currently have [15/5]...when I was reviewing it on line this message came up...
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