New Group Required for Service Management

Question

Hi,
I could not see Forum Group - Service Management
This covers Maintenance & Customer Services
If this group is available, we can put our ideas there and then easily find out.
In the group SCM, huge data is getting posted and difficult to find out perticular like Service Management.
Hope to hear soon,
Regards,
Jayantkumar Joshi
INTELLIGROUP ASIA PVT LTD.,
Sr PM-CS Lead Consultant
Mobile: [phone]
[email protected]
India

Answer 1

Hi Jayantkumar Joshi,
Posting a request for a new forum in this, the Suggestion Forum, is the proper place for such a request.  Thanks for taking the time to do so.
Creating a new forum usually is done under the following conditions:
1) There is a critical mass of content in a particular area and the collaboration team sees that the creation of a new fourm would best service discussions of that area. (by critical mass, we mean hundreds of references to a topic)
2) There are requests from a number of community members with some very clear justifications around why such a new forum would be of value to the community.
(we also would hope that the requestors are active members of the community and actively engaged in using the forums)
3) The collaboration team sees a new direction or subject evolving and provides a forum for discussing it or a subject becomes so large that it would be better to subdivide it into subcategories. (these requests are trends and we try to avoid creating new forums without being sure there will be active conversation to populate them)
4) The product management gives us moderation support or there is enough subject matter expertise in the community to create a community led moderation of an area.
A user can do a search on forums to see examples of such critical mass that warrants its own space.  For example, when subdividing the ABAP forum we searched for key words that were appearing hundreds of times in the general forum and began to create the ability to move discussions to subareas of the ABAP topic for Enhancements, Data Transfer, Dictionary, Form Printing.  Although we did so, people still persist in posting to the ABAP general forum
We also got community help and support from a number of top contributors in an area as to what topics were constantly recurring.  And lastly and importantly, we turned to subject matter experts internally to get feedback, definition, advice.
All that being said, we would ask our community to consider:
1) Is there enough interest in Service Management to create a separate group around this?
2) Is there enough existing conversation around this topic to move it to such a new area
3) Is it clear under exactly which catergory this falls: SCM, CRM, PM and how to know exactly what is meant by Service Management (I did a search in help.sap.com and wasn't really sure)
Each forum needs a contract that states what kind of content we wish to have discussed there.  That is a prerequisite.
In light of all these comments, please see if your idea meets the criteria: critical mass, clear definition of what is to be discussed, interest of the community.
best,
Marilyn