New iMac with dead pixels

I just got a brand new 21.5 iMac it has 2 dead pixels, is this normal what's the acceptable number of dead pixels?

Here is an Apple KB article pertaining to dead pixels. It does not list a number that is acceptable or not.
But, Apple has a 90 day return policy, unless I believe you have a custom configuration. So I would return it if the dead pixels are in a place where you see them all the time and it bothers you.

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New T520 With Dead Pixels

Hi, I have a new T520 that I have purchased about 30 days ago and it already has some deak pixels on the screen. How can I go about getting these fixed?
Thanks,
Josh

Hi, I went through the same dillema with a previous purchase. Out of the box, it's got stucked pixel so I returned them and ordered a new one. Your's is already more than 30 days old so Lenovo Post Sales might give you a hard time with a return but if it has more than 3 dead pixels, I believe you can return it for warranty.
http://forums.lenovo.com/t5/T400-T500-and-newer-T-series/Dead-Pixel-Agony/td-p/760031
Good luck.

New iMAC 27" dead pixels

i got delivery of my first mac, iMac 27" high spec machine and it had three dead pixels.. one phone call to apple and ivw got to say, there service is second to none.. straight away they arranged a second one to be made and delivered, and the first one picked up. i got my second iMAC within two weeks of the phone call.
then the second one had specs of dust under the glass!!! Again, exceptional after sales and im sitting here waiting for my third iMAC to be delivered..
half of me thinking am i being too fussy, but for the £2500 ive spent i expect perfection and apple agree.
anyone who has these issues, if your patient like me, apple have made my problems simply stress free, and im praying the third one is perfect..
my question.. am i being to fussy? three dead pixels , then dust under glass... i mainly do photographic tweaking on the imac so i hope you dont think so??

hi mark wania, i dont think you are fussy. you have the right to ask for replacement because you pay everything for it. i dont see anything wrong. i have similar problem with dead pixels.
do you know how much i have to spend for an iMac in Malaysia? you times the figure with 3.6. and that is about a month salary for a regular executive.
i have spoke to JUDE on this issue. it is TOTALLY UNACCEPTABLE that apple support set a number of tolerable defect to them. they mentioned about at least 11 pixels to enable me to get a replacement. I am talking about product defect. it does not matter to me whether it is 11 pixels, 100 pixels or even 1. I pay for the price and I am expecting a good product and kind service.
to me, apple should addressed this manufacturing or delivery issue properly.
I have done what the support team asked me to do yesterday and it seems that this is nothing to do with software, drivers or even operating system. I am going to call for a replacement or repair tomorrow as i need to check other thing as well like iSight camera. it sounds like more and more people having defect items. those comments make me feels bad that I might have chosen the wrong computer manufacturer.

Second 27" iMac with dead pixels

I'm intrigued to see how many others have purchased the new 27" iMac's and have managed to get one without any dead pixels.
I am currently on my 2nd 27" iMac and both of them have a dead pixel right in the middle of the screen, first one was black, this second one is red.

Simon (UK) wrote:
kelf wrote:
i feel half of ur pain! i got the 21.5" on saturday, and it had a red pixel in the middle of it! i am not gonna live with it and will return it today!
btw, is there any dead pixel policy?
It's a fault just like any other type of fault. Your brand new iMac's pixels are all meant to be working. If you receive one where they clearly are not you are right to have it replaced. This is not a PC, it is a top of the range Apple product for which we expect and demand the highest quality. After all, we're paying top dollar (or £) for this level of build and design. Accept nothing less.
Actually, Apple considers one dead pixel 'within spec'.
However, if you've only just bought it, you can choose to return it for any reason within 14 days.
Message was edited by: star-fish

2nd iMac with dead pixels

Just curious if anyone else is having dead pixels (non-functional pixels, black) problems with their new iMacs. I own 4 LCDs and use two more at work and I don't have this problem with those displays. I am a web developer and graphic designer so I am a little picky when it comes to displays, but I just bought this iMac (11-30-07) and it is the second one (returned the first one) to have defective pixels. The first had a dead pixel in the top left area (right where I work in PSD), and the second has four scattered in the bottom area, and they seem to be popping up with regularity. The easiest fix is to buy a second high quality display and just use this iMac as a dual monitor setup . . . but then with that thinking, why didn't I just buy the Mac Pro? All-in-all, this is still a pretty decent machine. . . .

I to have recently purchased a 20" Intel Based iMac at my local Apple Store, after booting the beautiful computer up i noticed two small pixels where black. I plan on returning the computer to the Apple Store and getting a brand new one. And i know that a couple of pixels is tiny and nearly noticeable unless you look for it, then when you find it the thing just screams out at you, but considering the prices Apple charges i expect nothing but a perfect product and so should you.

24" iMac with dead pixels

I haven't seen any threads about this so I figured I'd give it a go and see how many others have dead pixels. My first 24" that I took home from the Apple store had one single, almost not noticeable, dead pixel. Most LCD manufactures will not warranty anything less than 6 dead pixels. It was near the center of the screen and after forking out $2400 I wanted a perfect LCD with no dead pixels. So I took it back the next day and luckily for me the manager at the Apple store let me exchange it. I took it out of the box in the store, booted it to check it out and didn't find any dead pixels. 3 or 4 days later I found a dead pixel. Bright blue near the bottom. You can only see it on a black screen. So I told myself that I would just deal with it until the next day I found a second dead pixel. So now I have 2 dead pixels and am pondering whether I should take it back or not..
George

Hello,
'Stuck' pixels, i.e. those that are stuck at a particular colour may sometimes be cleared by simply rapidly changing the colours behind them.
Have a look at:
http://www.apple.com/downloads/dashboard/status/pixelfix.html
cheers
mrtotes

Why is Best for Display setting in new iMac with Retina 5K Display only 2560 x 1440?

I just saw the new iMac with 5K Retina Display. It's awesome! I do have one question, though: The default (Best for Display) resolution is 2560 x 1440. That is the same as my current LED Cinema Display. Adjusting the scale in the System Preferences/Display settings maxes out at 3200 x1800, not 5120 x 2880. I'm not sure why the highest scale option isn't the full resolution of the display. Can anyone explain this or direct me to an article that does?

That got my curiosity too. It's something about the retinas pixel density per inch being higher than other displays, such as a Cinema HD.
The "Best (Retina)" option says "Looks like 2560 x 1440" when you roll over it, but the real pixel density is actually doubled I think, so 5120 x 2880.
The "Looks like..." phrase seems to refer to the size of elements on the screen rather than actual pixels. Perhaps that's what some folks call virtual pixels.

24' Cinema Display with Dead Pixel

I just exchanged an LED Cinema Display under AppleCare for the blinking/cord problem. Got the new one set up and see that it has a dead pixel. Is there a fix for these, especially being brand new, or do I have to exchange this one too?
Running tests it is very visible on a black background, then blue, and slightly on a green background. Red and white backgrounds make it so that the pixel is not a visible problem.

When I chose my LED Display, I refused two monitors because of dead pixels (green pixels on full filled white background). All of them I tried to order in on-line shops.
When I found out that Apple use LG panels for the LED Display and I understood that I have to go to the off-line shop and choose the display by myselfl. I met 2 years ago with usual LG TFT displays on my work - they all had dead pixels. (IMHO, LG is not good).
I came to one shop and there were 2 Apple LED displays - one at the exposition and one in the storehouse. Of course I wanted new one from storehouse and let manager know beforehand about not going to buy if dead pixels. He brought up the display from storehouse, unpacked, plugged and I personally start to check. I changed the background to whole white and pointed into two green pixels. "***", - I said to the manager - couldn't believe that the display costs crazy money (in Ukraine - $1400-1500) and everyone with dead pixels!
I also have 20" NEC display with perfect IPS panel that I bought 3 years ago for $800. And I should leave the buying of the Apple LED Display and back to my favourite and proven NEC it could be the right decision as you'll see below .
But the manager offer me to check the exhibition example - he assured me that exhibition one is also absolutely new and stood only 5 days in the shop. We plug it, set the background to white and ... "O, miracle! No dead pixels! After three checked displays! Can't belive!" - and this one was really total perfect.
So I forgot about to buy new NEC instead of Apple display. Brought Apple LED Display to home, connected to my brand new MBP 13, compared to my old NEC - everythnig was perfect, colors and overall picture are better than old NEC.
I was happy ... BUT JUST FOR ONE WEEK! It started to blink/flash/blackout - this is the known problem as I found out later: http://discussions.apple.com/thread.jspa?threadID=1902288&tstart=0
I'm very disappointed because I realize that if I give it for guarantee service and they offer me to change it - I'm sure that I'll got the display with dead pixels and I don't want it! So I hope that it the software/firmware trouble and it'll be fixed in the next MacOS update. If no - it'll be the disaster because I'll not be able to return the display and give my money back from the one hand (under Ukrainian laws the money back period of goods is 14 days), and I don't want to give the guarantee replacement with dead pixels!
Sorry for large text I had to to unburden myself!

I got a damaged iphone today :( after apple sent me an ipad with dead pixel

Great,
first apple sent me an ipad with dead pixel and misbehaving display and now they are sending me this: http://www.flickr.com/photos/schipplock/4880028188/sizes/l/in/photostream/
Would you send it back?
Dear god, give me any reason why I ever should consider buying apple hardware again if quality management is so bad...I mean I spotted it in two or perhaps three seconds after unboxing it.
What makes me angry now is that this microsim card now doesn't fit into my old phone so when Apple wants to send me another iphone it takes ages (again!)...and I'm without a phone...great :!
Apple oh Apple :/.

schipplockjspasucks wrote:
What makes me angry now is that this microsim card now doesn't fit into my old phone so when Apple wants to send me another iphone it takes ages (again!)...and I'm without a phone...great :!
I don't know if you can do it at an Apple store. But AT&T will let you order the iPhone 4 and still keep what you have until the new phone arrives.

Apple policy on MBP Retina with dead pixel

Hi
New MBP retina (<90 days) with dead pixel just appeared 2 days ago.
Did anyone experience this and what's the Apple policy on this ?
Thanks
V

Call Customer Support and have them replace the screen. They will send you a box to mail to depot.
I had a MacBook Pro with a dead pixel and left speaker out. My MBP was 4 years old, definently out of warrenty. I called Apple, and they replaced the display without charge.
I received the box on Wednesday, mailed it on Thursday (FedEx) and got my fixed MBP back on Friday, same week! This is why I still buy Apple.
When calling customer service, stress that you have more than one pixel out, as you probably have a cluster. Have them do the repair at depot not at any Apple Store. Make sure, since you are still with 90 days, fix it for free.
Should not be a problem.
Ed

How can I use Aperture 3 on my new iMac with Maverick?

How can I use Aperture 3 on my new iMac with Maverick?

Do you own a copy of Aperture, perhaps bought for another Mac?
If you have not bought Aperture, you need to buy it from the AppStore.
But if you own Aperture and have it bought from the AppStore on another Mac, sign into theAppStore on your new iMac with the same AppleID you used to buy Aperure on your other Mac. Then look at the "Purchased" tab of he AppStore. It show Aperture, with the "Install" button to the right. Simply press the "Install" button and download it to your new iMac. Or if you have bought Aperture on a CD/DVD, run the installer from the CD/DVD on your new mac and immediately run software update to upgrade the Aperture 3. version to version that will run with Mavericks.
Léonie

How can I install Photoshop CS5 on a new iMac with no disc drive

How can I install Photoshop CS5 on a new iMac with no disc drive?

Hi,
Please copy this Link http://trials2.adobe.com/AdobeProducts/PHSP/12/osx10/Photoshop_12_LS1.dmg?PID=2159997
Now open Adobe.com and go to Products Trials. Click on Acrobat Try now and once the download page appears then paste the above mentioned link in the address bar and then press Enter. Download should start immediately.
Please let me know if it helps.
regards,
Abhijit

I am using a new imac with osx lion 10.7.5 and have bought a copy of Apple iLife 11 on dvd a so that I can install iWeb and idvd, when I click on install iLife I get a message saying "iLife.kpg was signed with an invalid certificate

I am using a new imac with osx lion 10.7.5 and have just bought Apple iLife 11 on dvd so that I can install iWeb and iDVD, as macs no longer ship with these apps. When I click on install iLife I get a message saying "iLife.kpg was signed with an invalid certificate.
Next problem is that when moving through the installer and get to custom install, as I only want to install iDVD and iWeb, I am presented with the option to install iDVD, Sounds & Jingles and iWeb, but not sure what is going on with the other 3 options iLife Support etc, they seem to be greyed out but still look like they may install over the top of the newer versions already on my imac. Is it ok for me to just go ahead and hit install? Or do I have a problem?

Yep, just install iDVD (plus sounds and jingles) and iWeb if you want it (but note that iWeb apparently won't work if you upgrade to Mountain Lion).
Then use Software Update to get any late iDVD updates.

How to get batch recognition of (!) on some tracks after moving library from external hard drive to new iMac (with terabyte hard drive)?

I'm using Lion 10.7.2 and iTunes 10.5.2
I have moved my iTunes music from an external hard drive onto my new iMac (with a terabyte hard drive) with music folder organized - when I try to play some tracks I get the iTunes can't locate warning and so I follow through and show iTunes the track - they are all in the music folder on my iMac hard drive - they all copied over and they all appear in the iTunes library list - so far as I can tell out of a 500 gigabyte music collection - but there are so many giving me the error - many other tracks function as they should too, some work others don't - So I'm looking for a way to get all the error tracks fixed in a batch correction way. Doing this individually with each track just isn't realistic.
Can anyone suggest how I might fix this issue?
Also, after I show iTunes the song location and it plays, I get a find files prompt that looks like it wants to find other files, but that just causes the process to jam and I have to force quit iTunes and then it doesn't remember what I last showed it next time I open iTunes.
Also I'm trying to avoid the use of the consolidate function because that would copy a whole other set of music - not in iTunes - that is in the process of being edited (audio hijack pro and fission tools being used to put vinyl and tapes to mp3) But all that other music just means the consolodate function across my whole computer would be too much.

Some details seem to be coming into focus - I have started scrolling through the main library list A to Z repairing tracks individually (there are thousands, but it's what works so far) - as I work through, it appears the problem occurred on tracks where album artist metadata was different than song artist metadata, predominantly. I'm not sure that is 100% the case in every instance, but that is what it's looking like. I don't why that happened, must be some technical glich I guess.
Also, I tried running Doug's Scripts - the one titled, iTunes Track CPR v1.3 - it is supposed to fix exactly the kind of issue I'm having - I bet it would work for some people with a similar issue - but for my case it only identifies the 'de-linked' tracks and doesn't repair them - that is at least helpful as I scroll though to fix them - I can see exactly which tracks have the issue quickly after running that script - but iTunes doesn't remember that warning symbol after a log-out, so it's only worth running the script on a set of tracks I intend to review and fix in any given session at a time.
If you are interested, Doug's free scripts can be found at
http://dougscripts.com/itunes/scripts/ss.php?sp=itunestrackcpr
there are other interesting and useful iTunes scripts there too...
also, unrelated to the issue I'm having, I found a lot of really useful and time saving metadata fixing free scripts at - hubi's iTunes scripts - the page isn't English, but the script download is easy to find -
hubi's scripts work for batch selections of tracks - so if you import an album and find the metadata screwed up somehow, you can select the whole set of screwed up tags at once (even across a series of albums), run the easy to use script, and watch it all be fixed automatically while you sit back and relax...
http://hubionmac.com/wordpress/category/softwareschmiede/applescripting/itunes/
just for reference, here is a sampling of what hubi's scripts can do...
there are other useful scripts out there - the tough part can be finding the one that helps you...
01-(un)capitalizes
01-(un)capitalizes
This script changes.... THIS TEXT into This Text... or this text
01-Delete spaces
Sometimes invisible blanks are behind an artist name or album name...this script deletes these blanks behind or infront of the strings
01-Delete x first-last chars. of Title
A Name like "01--Ray Of Light" will be changed to "Ray Of Light" and the01 will be entered in the tracks tracknumber id3 field =)
01-fix combined Artist-Title
Sometimes Tracknames look like:
"Madonna---Ray of Light" and in the artist field you see something like"Ripped by Me"... this script puts Madonna back to the right field... all youhave to do is to enter the right delimiter ("---" in this case)
01-switch Artist<->Title...
Switch ID3 field a with ID3 field b (not only Artist with Title any more =)!
01-z_filename ->Title
Sets the ID3 field Title to the track's filename)
01-z_trackNr-Filename->ID3
When a track's filename look like "01-Madonna-Ray of Light.mp3" andyou don't have the track's tracknumber stored in the ID3 Tag... this Scriptcan do this for your =)

I purchased a new iMac with latest iLife suite, however, IMovie will not read my videos. I deleted a 3iVX file that was not working but nothing happens now. Help

I just purchased a new iMac with the latest iLife suite. As part of the migration process in setting up the new machine the 3Ivx video codec was brought onto the new machine as well as my old movies. When I tried opening the movies iMovie crashed and told me it had a problem with the 3IVX video codec, in doing some research I found that the 3IVX video codec created a problem so I deleted it and downloaded Perian 123. The Perian 123 works well with Quicktime but iMove does not now see my old movies. At this point I cannot open any of my movies. Can anyone help? Thanks

There also might be a more updated, compatible 3ivx codec you can install, or just try re-installing a newly downloaded version of of the same old codec: http://www.3ivx.com/download/macos.html
Otherwise download and install MPEG Streamclip: http://www.squared5.com/svideo/mpeg-streamclip-mac.html
In iMovie hold down CTRL and click on the clips that don't open. Choose Reveal in Finder. Convert those files by dragging them into the window of converter program, and save as Apple Intermediate Codec (AIC). That format is native to iMovie and will work perfectly.

New iMac with dead pixels

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