New in Skype Manager

Hi, I need help to creat our business acout!

Plus I can't work out how, as an administrator, I can add a feature such as call forwarding to a member's account.  
I've spent an hour or so wrestling with this. Baffling.

Similar Messages

  • Change manager to admin in new Skype Manager

    I've logged back into Skype for Business and then Skype Manager for the first time in a few weeks and the user experience is quite different. I want to change a member into an admin but can't seem to do this and the documentation and information in support forums is out of date.
    Please advise.

    Plus I can't work out how, as an administrator, I can add a feature such as call forwarding to a member's account.  
    I've spent an hour or so wrestling with this. Baffling.

  • Skype Manager only supports adding new business ac...

    From the help doc on skype, it seems like there are two options for adding accounts to your skype manager: 1) creating entirely fresh business accounts and assigning those to your employees, and 2) inviting your employees' existing skype accounts to your skype manager.
    For the life of me I cannot figure out where in the interface to do option 2. This is the one I really want.
    Can anyone help me??? Screencap, or verbal descirption, or an explanation that it has been removed? I am at a loss.
    Thanks in advance,
    -katie

    If you are located in the U.S. you cannot add normal non-business created Skype names to the Skype Manager.
    More here: https://support.skype.com/en-us/faq/FA10522/How-do​-I-invite-members-with-personal-Skype-accounts-to-​...
    About Me You can also use a IP Camera as your camera for Skype video Example Instructions

  • Can't create new accounts in Manager

    I can not create a new account for my employee within my Skype Manager.  I've followed all the steps correctly.  I get the the end of the page after entering all information correctly, and page reds "creating account this may take a few minutes", then next page loads and reads "0 accounts were created". ???? 
    I tried chat support 3 times, but they keep giving me the instructions from the manual that I have been following. They also suggested it was my web browswer which isn't the issue because I installed google chrome just to try to fix the problem. 
    Can anyone help??

    I'm really getting irritated that something so basic still doesn't work, and there doesn't seem to be much concern about fixing it. Yesterday, when I went to the chat feature and asked for an update on JIRA Trouble Ticket (SIPTSOB-371), I got fobbed off with the ticket isn't old enough to have any information (clearly they didn't even bother to check). Further, I was told to check here, instead, à la "don't call us, we'll call you", where's there's been no official activity or update of any kind for at least a day.
    This is pretty basic; I create accounts so I can allocate credits, which causes me to buy more, which is one way Skype makes money. So, since I can't even create an account, I guess that sort of makes me wonder if you guys are really in business or not?

  • Some questions about Skype Manager and Skype Conne...

    Hallo,
    I found one of your post:
    That, if I have some questions I may contact with  Contact our solutions team
    Sadly that link wont work...
    I have few questions and also I contacted with Microsoft support, but sadly they wasn’t able to help me. Only what they suggests, that I may contact with Skype Team trough to Forum, or Facebook...
    So, I choose first one and maybe you can help me, or redirect my question !?
    About my questions:
    As I understand Skype for business is just name what contain two free software, like Skype manager and Skype connect. Also those are free, without charge ?
    Also I read that there are two different accounts, like Premium and regular one. Premium contains some benefit. So, If I use that Skype for business manager system to I may or can add some premium accounts for some my staff and leave others with regular account ? I don’t have that manager systems installed jet, but what I read, I understand that I maybe just split credit - or is there way how I may also share regular and premium conots ?
    Also, Right now my customers have 25 workers, but what - if soon my another customer also want to use Skype Service, and he have 50 - 100 workers ? Will be there special price for different amount of users on one firm ?
    And at last, firm who I represent right now are using Elion VoiP (Elion, is Estonian ISP) service, trough to xLite program. 
    Sadly that one wont work properly, it will hack, or you cant hear other people and so on. With, Skype everything works fine. So, if he will starting to use Skype manger and will make account for every workers (sips) can he bound those sips with same VoiP numbers what he will use right now with Elion ? Or if not, is there some way how to redirect those numbers (to lose those numbers, is sadly out of question) ?
    I hope, you can help me guy´s.
    Best regards
    Rainer

    Tere Rainer,
    indeed we don't have the solutions team offer any longer. Let me try to answer some of your questions here.
    Skype Manager and Skype Connect itself are free of charge. But obviously you can purchase and distribute paid products via Skype Manager.
    Yes, you can freely distribute Premium subscription to Manager group members and leave others without. You can do the same with all kind of Skype products, e.g. Skype numbers, calling subscriptions etc.
    There are no discounts with Skype Manager purchases. It's a tool to simplify administration.
    Unfortunately you cannot transfer numbers to Skype connect. For more details on which features are supported and how they work please have a look here: https://support.skype.com/en/faq/FA10549/what-is-s​kype-connect-and-how-does-it-work
    I hope my answers could help a bit already.
    Tervitustega Mustamäelt.
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  • Skype Manager Difficult to FIND?

    I hadn't used Skype Manager for a while, and went to www.Skype.com to access it.  Logged in as myself, and I am set as a full administrator for our business account.
    Why isn't there an obvious, prominent link after I login, to go to the Skype Manager web app???
    Annoyingly the only appropriate sounding link, "Skype Manager" in the "Account Details" list, only lets me edit a few obvious settings about my personal account's visibility in Skype Manager - it takes me into a "Skype Manager settings" area which looks sort of like Skype Manager (but isn't).
    Looks like there is no link from my account to the real Skype Manager web app, and I need to just know the URL "manager.skype.com".
    Would be easy to make this much easier to use...

    Thanks for your feedback and i have to admit that I fully agree there's a shortcoming of the new Skype web account page. I've shared your suggestion with the product team to consider adding this link in a future upgrade to the web account page.
    (Internal reference: PORTAL-1337)
    Follow the latest Skype Community News
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  • Can I assign subscriptions with Skype Manager?

    My company wants to implement Skype for cost reducing, but there is an important issue I couldn't find the answer for: can I assign subscriptions with Skype Manager? For example, I buy a 400-minutes subscription and assign this subscription for an user?
    If that is the case, can I take the subscription back from the user and give to someone else, or must I cancel it and buy a new one? And also, if an user is going to make 800 minutes in phone calls, in a land where there isn't a unlimited package, can I buy and assign him two 400 minutes subscriptions, or in fact as many subscriptions as I would like?
    The best solution for me would be to have subscriptions that I can assign to users when they need it, and if in a month they are going to use less minutes, I can take that subscription and give it to another user.
    Alternatively, I could have an account that many users would use, but at the same time and they would make calls at the same moment, and I don't know if Skype allows us to do this, both in computational terms as also in legal terms.
    Does anyone knows the answers to my questions or could give me a suggestion?
    Thank you for you time

    Assigning subscriptions with S.M. is very easy but unfortunately some countries are missing on the list. For example I need to assign a subscription for one of my users registered in SM, which allow make calls to cell phones to Ukraine at lower rates. It's not possible because there is no Ukraine on the drop down list. Could someone explain me why?

  • Unable to access Skype Manager

    I've been unable to access Skype Manager for 8 days now.  My account works fine to log in regularly via the skyep app (to make calls, chat, etc), and I can even login to the skype site to change settings for that account.  I just can't get into the Skype Manager.  When I do, I see an error message (screenshot below) either after I'm prompted for my login credentials, or immediately upon clicking the Skype Manager link if I'm already logged in.
    When I chat or email Skype support, they either claim that it's working fine, or they say that a "specialized department" (they always refuse to name the department when I ask) will take care of it and email me.  The email invariably arrive a couple of days later telling me that everything is working fine, and if for some reason it's still not working, I should contact Skype chat support.
    I tried reaching out to Claudius at @SkypeSupport via twitter and all I got back from him were these two non-specific and not-helpful tweets:  
    @mdavep I just successfully logged onmanager.skype.com in using IE9. Which browser are you using and which error do you see? ^CH
    (when I answered his question he did not reply)
    -and-
    @mdavep Which page are you trying to login? Your web account page is here:skype.com/go/myaccount ^CH
    (when I answered his question he did not reply)
    My business is suffering as a result of these problems, as I am unable to reassign phone numbers to my sales teams and make changes to my tracked numbers for my ad campaigns.  I'm probably losing about $250-$500 per day that this is not working.
    Screenshot:

    We've identified a login problem with Skype Manager and are working to resolve it as quickly as possible.
    Sorry for the inconvenience (and confusion caused by my follow up tweet).
    Unfortunately I can't share an ETA for the fix yet.
    Follow the latest Skype Community News
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  • Skype Manager pricing

    Where can I find information about Skype Manager pricing? The end trial period is in 3 weeks and I cannot find some information. 

    So, the latest news - no plans to charge for Skype Manager usage. At least in foreseeable future.
    Rejoice! :smileyhappy:
    PS. In case anyone notices any references for paid SM - please post here. I will ask to remove such references
    Добавляйте баллы, если моё сообщение вам помогло. Спасибо!
    Возврат денег | Система обновления подписок | Заблокировали/взломали аккаунт? | Пропали контакты? | Не зайти в Skype/не добавляются контакты? | Не удалось загрузить базу данных?
    Подписки | Цены

  • Manage multiple Skype Manager accounts

    I am already the administrator of a Skype manager account but i want to set up another Skype manager account for another company I control using my existing skype profile? is this possibile?
    If that is not clear, then what I want to achieve is to have one personal profile managing 2 seperate Skype manager accounts!

    No, that's not possible.
    One single Skype account can only be a member (administrators are members as well) of maximum 1 Skype Manager group.
    Follow the latest Skype Community News
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  • Account online # to skype manager and connect

    hi, i have a skype number attached to my personal account. i have setup skype manager for my new business and i wish to use my personal number with skype connect and my ip phone system.
    can i move my personal skype number to my companies skype manager to enable this?
    thanks

    Hi,
    it's unfortunately not possible to transfer the number from your personal account to the Skype Manager.

  • Skype Manager missing Invite users option?

    Hi. I'm working on testing out the skype manager for our business but it won't allow me to invite users? The option is just not there at all. The only thing it allows me to do is create new accounts. Anyone know why this might be?

    Nowadays you cannot invite existing Skype users. It used to work, but Skype in their infinite wisdom unilaterally stopped the feature. Now you can only create new accounts.

  • Privacy on Skype Manager

    I am looking to use Skype Manager for my business. As the administrator of the skype accounts, will I be able to view the calls my employees make and take via Skype?

    Unfortunately, there are no privacy settings on Skype that can prevent receiving new contact invitations.
    The only what can be done is to refuse the invitation and report the person for abuse.

  • Ejected my self out of my Skype Manager group

    hello.
    i forgot my skype manager admin user password and requested a new one. in that process by some reason one of the skype members saw a notification that my admin user has left the group. and when i now login to my skype manager account its empthy. my user which was only admin in the group is now effectly alone and all the users are in the group unmanageable.
    how can i fix this, and how on earth did this happen. i just requested new password link and followed it....
    -bjarni

    If the user account is associated with an Apple ID, and you know that account password, the Apple ID can be used to reset your user account password.
    Otherwise, boot into Recovery by holding down the key combination command-R at startup. Release the keys when you see a gray screen with a spinning dial.
    When the OS X Utilities screen appears, select Utilities ▹ Terminal from the menu bar.
    In the Terminal window, type this:
    resetpassword
    That's one word with no spaces. Then press return. A Reset Password window opens.
    Select your boot volume if not already selected.
    Select your username from the menu labeled Select the user account if not already selected.
    Follow the prompts to reset the password. It's safest to choose a password that includes only the characters a-z, A-Z, and 0-9.
    Select  ▹ Restart from the menu bar.
    You should now be able to log in with the new password, but you won't be able to unlock the Keychain. If you've forgotten the Keychain password (which is ordinarily the same as your login password), there's no way to recover it. You’ll need to reset your keychain in the preferences of the Keychain Access application.

  • Can¿t buy US & Canada subscription in Skype Manage...

    Hello Community.
    since yesterday I can not buy a subscription "U.S. & Canada" through Skype Manager, the following error.
    I consult through online chat and ignore the problem, suggest that you follow the news service's website Skype heartbeat.skype.com
    is a joke, that page is the latest addition to the month of July.
    Regards.
    Villamor, Nicolás.

    Hello llamealmundo,
    I know this post has been sitting here for a while, but looking at your account, we need more information.  I see you have minimal funds in the account, and that may be the problem.  Your SIP Profile is at a $0.00 balance. You have many users in this account , and only 6 have enough money to purchase the US & Canada Subscription.
    Are you trying to purchase the subscription via a Client or in the SIP Profile?  You cannot use subscriptions with Skype for SIP.  Skype Connect is a Pay_As_You_Go account and you will pay by the minute for each call. 
    So, if I have answered your question, please let us know here.  If not, please log into you Skype Manager and contact us via Skype Chat.  Log into your Skype Manager and click on the Chat Button in the top right of that screen to connect to us.  We are here 24/7 for your support.
    Thank You for using Skype and the Skype Community Forums.
    Regards,
    Victor S.
    Regards,
    Victor S.
    Skype Enterprise Support

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