New Infinity customer help please.
Hey all
I had infinity option 2 installed today after 2 weeks of extreme excitement waiting for it. It was installed at 12pm and everything was great with speeds of 37mbps dl and 10mbps ul, but then as it got a bit later the speeds have seriously dropped, its now at 8mbps dl and about the same up load. The engineer told me that the speed should definately not drop at peak times and that I will have 37mbps all the time. Also Im trying to download a tv series from utorrent which I was really looking forward to doing with my new connection but the speeds will not go above 2.0kbs, Im starting to regret this already. Any similar experiences ? or solutions ?
By the way my set up is Smart tv and laptop connected wirelessly and ps3 connected with ethernet.
Thanks alot in advance.
To get an Idea of your speed profile can you run http://www.speedtester.bt.com/
Preferably wired direct into the router/HH3 and no other activity/downloading etc going on.
And we can see what your IP is set to at the moment.
For example mine is.-
IP Profile for your line is -38717 Kbps
Download speedachieved during the test was - 36616 Kbps
For your connection, the acceptable range of speedsis 12000-38717 Kbps .
Please Click On any Text in Blue as that automatically links to information.
PC (NDEGR)
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I'm new to podcasting help please?
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New Infinity connect issues - please help
We are having ongoing issues with getting BT infinity installed to our new house. I really need someone that can actually help us find out what is wrong and how we can resolve the issues we are having.
It all started a few months ago when we ordered BT infinity and a new phone line to our new Chapel conversion house.
Initially there were some issues with the engineer being unable to get the phone line to the house. After numerous phone calls and several engineers visits, we these have now been resolved and we do have a working telephone.
The problem seems to be with the Infinity. Nobody can give me an answer as to why we have not yet got a connection.
When the phone engineer visited he said that he would try and connect the Infinity in the green box. – When he went to do this he tried to obtain our patching information and was informed that there was no live order for infinity on our number… As there was nothing more he could do he left.
We then checked with BT and they confirmed that we do have an order for infinity and that there was a problem that needed and engineer to look at. (We have a box and are paying for the service already…
We were told last week that an engineer was going to attend on Monday 13th Jan and that we definitely would have a connection by last Monday at the latest… - no engineer attended despite my wife spending her 3rd day in the house waiting for an engineer!
She phone BT on Tuesday and was told that there was a problem and she would be contacted by Thursday Morning at the latest. – Needless to say , No phone call!!
We really need to sort this connection out. Is there anyone who can take this and run with it until it’s sorted? – We are getting nowhere talking to random individuals who have no real history of our connection history.
Please Help!
DougHi dougchapel,
Thanks for posting and welcome!
I'm sorry for the problems you're having getting set up on BT Infinity. I can help get you sorted from here. Click on my username and under the "about me" section you'll see the link to get in touch with us.
Cheers,
Robbie
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’. -
New Infinity customer, btinternet email not recogn...
Hi,
As with
http://community.bt.com/t5/BB-Speed-Connection-Issues/BTinternet-email-address-not-recognised/m-p/96...
http://community.bt.com/t5/BB-in-Home/btinternet-email-account-email-not-reconised/m-p/74077#M44042
http://community.bt.com/t5/BB-Speed-Connection-Issues/New-BT-Broadband-customer-with-email-problem-n...
the btinternet.com emil address that I asked for and was sown in the registration email when I applied for BT Broadband has not yet been set up.
When I try to login in I get "This ID is not yet taken." or when I try to get e new password it says that the email does not exist.
We registered on 2nd August, got a new line on 10th, Infinity on the 15th due to a delay, and then our old number was restored on the 24th. When we called the help desk on the 18th or so, we were told that it was because the order was open ( for the number restoration). That is now closed.
The broadband service is amazing by the way.
I appreciate that the services provided by BT are divided amongst several companies, but there seems to be a teeny break in communications somewhere that stops the email accounts being set up on schedule.
I tried calling 0800 111 4567 but couldn't break the IVR maze to get to someone to talk to.
What is the best way forward please, I want to set up BTFON and check out the security software!
Regards
Solved!
Go to Solution.Hi i suggest you contact the forum mods they should be able to get that sorted for you this is a link to them
http://bt.custhelp.com/app/contact_email/c/4951
they normally reply by email or phone within 72 hours maybe slightly longer due to the bank holiday they are a UK based specialist team who have a good record at getting problems solved
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’ -
Mac to Windows ?'s - brand new iMac owner, Help please...
I am proud brand new 24” iMac owner (early Christmas present to myself), the first time I ever used a Mac was when I turned mine on right out of the box 2 days ago. I will be using my iMac mainly for basic Music/Pictures/Videos stuff like browse the web, downloading and to maintain my iphone and ipods.
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If someone would be so kind to please help me along with these Windows to Mac questions…..
I will gladly appreciate any and all feedback!
Thanks in advance
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2.) Windows Defrag/Disk Cleanup –
Q - Is this necessary for a Mac, if so does Mac have a similar process to cleanup unused space on the hard drive?
A – I have read that it is not necessary for a Mac, but some users still prefer to do disk cleanup (Any recommended disk cleanup programs? Preferably free).
3.) Installing programs on a Mac –
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Q - Does Mac have a similar option if not, how can I view all current applications running on my iMac?
Thanks again, its such a relief to have a community like this1. ClamXAV is the only free anti-virus software for the Mac.
2. OS X defrags all files under 20 MBs on the fly. Unless you have a lot of very large files that undergo frequent changes, there's little need to defragment the drive. For disk repair and other maintenance see my FAQ at the end of this post.
3. Programs are installed on a Mac much the same as on Windows. Some use installers while some you can just drag from the download file to the Applications folder.
4. There are thousands of programs. What's one person's must have is another's must not. Mac software can be found for download at VersionTracker or MacUpdate.
5. Yes. See Macworld - How to transfer iTunes libraries between PC and Mac.
6. Yes. You can download sets of replacement icons from many different sites. Or you can copy an image onto the clipboard (COMMAND-C) then select the folder you wish to change, press COMMAND-I to open the Get Info window. You will see the icon in the top left corner. Click on the image to select it then press COMMAND-V to paste the image in the clipboard. You now have a new folder icon. You can do this for files as well. CAVEAT: Not a good idea to change any OS X system folders. Although you can the next time you upgrade the OS the custom icons will likely disappear. You will then have to redo them. There are certain utilities that can change system icons as well.
7. Yes. There are two different ones. The Application Switcher - press COMMAND-TAB to cycle through running applications. The Task Manager - press COMMAND-OPTION-ESC. The Task Manager can only be used to force quit running applications. If you want to view running applications then use the Activity Monitor in the Utilities folder.
Kappy's Personal Suggestions for OS X Maintenance
For disk repairs use Disk Utility. For situations DU cannot handle the best third-party utilities are: Disk Warrior; DW only fixes problems with the disk directory, but most disk problems are caused by directory corruption; Disk Warrior 4.x is now Intel Mac compatible. TechTool Pro provides additional repair options including file repair and recovery, system diagnostics, and disk defragmentation. TechTool Pro 4.5.1 or higher are Intel Mac compatible; Drive Genius is similar to TechTool Pro in terms of the various repair services provided. Versions 1.5.1 or later are Intel Mac compatible.
OS X performs certain maintenance functions that are scheduled to occur on a daily, weekly, or monthly period. The maintenance scripts run in the early AM only if the computer is turned on 24/7 (no sleep.) If this isn't the case, then an excellent solution is to download and install a shareware utility such as Macaroni, JAW PseudoAnacron, or Anacron that will automate the maintenance activity regardless of whether the computer is turned off or asleep. Dependence upon third-party utilities to run the periodic maintenance scripts had been significantly reduced in Tiger and Leopard.
OS X automatically defrags files less than 20 MBs in size, so unless you have a disk full of very large files there's little need for defragmenting the hard drive. As for virus protection there are few if any such animals affecting OS X. You can protect the computer easily using the freeware Open Source virus protection software ClamXAV. Personally I would avoid most commercial anti-virus software because of their potential for causing problems.
I would also recommend downloading the shareware utility TinkerTool System that you can use for periodic maintenance such as removing old logfiles and archives, clearing caches, etc.
For emergency repairs install the freeware utility Applejack. If you cannot start up in OS X, you may be able to start in single-user mode from which you can run Applejack to do a whole set of repair and maintenance routines from the commandline. Note that AppleJack 1.5 is required for Leopard.
When you install any new system software or updates be sure to repair the hard drive and permissions beforehand. I also recommend booting into safe mode before doing system software updates.
Get an external Firewire drive at least equal in size to the internal hard drive and make (and maintain) a bootable clone/backup. You can make a bootable clone using the Restore option of Disk Utility. You can also make and maintain clones with good backup software. My personal recommendations are (order is not significant):
1. Retrospect Desktop (Commercial - not yet universal binary)
2. Synchronize! Pro X (Commercial)
3. Synk (Backup, Standard, or Pro)
4. Deja Vu (Shareware)
5. Carbon Copy Cloner (Donationware)
6. SuperDuper! (Commercial)
7. Intego Personal Backup (Commercial)
8. Data Backup (Commercial)
The following utilities can also be used for backup, but cannot create bootable clones:
1. Backup (requires a .Mac account with Apple both to get the software and to use it.)
2. Toast
3. Impression
4. arRSync
Apple's Backup is a full backup tool capable of also backing up across multiple media such as CD/DVD. However, it cannot create bootable backups. It is primarily an "archiving" utility as are the other two.
Impression and Toast are disk image based backups, only. Particularly useful if you need to backup to CD/DVD across multiple media.
Visit The XLab FAQs and read the FAQs on maintenance, optimization, virus protection, and backup and restore.
Additional suggestions will be found in Mac Maintenance Quick Assist.
Referenced software can be found at www.versiontracker.com and www.macupdate.com. -
New Infinity customer question.
Hi All, This is my first post so please be gentle...
I have recently ordered Infinity as it has just become available in my area, All websites I have visited state I will receive the full 40Mb download. I understand it may not be exactly 40Mb but how accurate are the predictions? I don't want to order and receive half the speed as it would not make sense for me to upgrade at all.
Thanks.
Solved!
Go to Solution.The predictions are actually quite conservative. Have seen customers on here predicted 27 and got the full 40.
The reason being, is that the predictions are based on something like 90% of the ports in the FTTC being active. The more active circuits there are, the more cross talk interference there is. Cross talk WILL reduce the connection rate.
Vectoring technology is being worked on at the moment which will effectively negate cross talk but it's not needed at the moment
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the the reply answers your question then please mark as ’Mark as Accepted Solution’ -
Old 24" iMac to New 27" iMac Help Please
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Hi first I want to congrats MSI for the good quality of their products. That's why I decided to buy a laptop, but here is my experience and my problems also. First I bought my laptop regarding the language problems, because it came with Windows 7 in Chinese, and thankfully to a chinese friend I could buy it.
First, I couldn't find a MSI laptop in my country, and now that I won a scholarship in China i Decided to buy one here...in China!!
And then I decided to go for MSI, and it's quite brand-new GX60-1AC...that is my first problem, I couldn't find the laptop model in the list and I registered my serial with another model that it's not mine....my model is a gaming series, the GX60-1AC, and mistakenly I've chose the GX600 which is an old model...
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David RomeroThanks....I've downloaded that program, and it says that the CPU #0 is at 45 degrees....seems to be normal
The Min is at 42 degrees and the Max is at 46 degrees.....
And about the auto fan control, is there a way to modify it? I mean I want that the fan starts to spin at 5 minutes, or when the temperature rises to 60 degrees, as a example....is there a way to do that? because the fan starts to spin every 30 seconds, and the sound is somewhat annoying...is not too loud but you can hear it very clearly.......... so I don't know when and how it has to sound...is there any guide to know when a fan is defective?
I mean probably MSI has some standard about the loudness of the fan...
Also, thanks for the support, if this can help anyone else about something it could be great.
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PDDD. Damn! I found that the Techpowerup GPU-Z shows me that the integrated GPU, the 7660G, is at 88 degrees!!! Here is a pic:
Then HWmonitor tells me that it's at 43 degrees!?!!? is there any good and real program to get the real temperatures? Here is the pic from HWmonitor: -
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Thank you for joining me into the Lenovo Community.
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One of our Customers is going to purchase our Remote Control application, in order to access and remote control their Android Smartphones, from their Windows PCs (Windows Computers to access and remote control their Android phones). The Customer is using Lenovo as their smartphones (about 2000 of them).
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Is there a way that you would recommend I take, either by contacting Development directly, or Support, and where would that be? China or US?
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kind regards,
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i have hp laserjet 1020plus i am install in windows xp and shaed the printer some time working some time when the restart mechin only the printe is working
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Hello, I have a C# windows application that interacts with the database and does some processing. Is it possible to invoke this application from within frame? Also, is it possible to pass the data back to Frame from this application (eg. on click on