New Infinity customer question.

Hi All, This is my first post so please be gentle...
I have recently ordered Infinity as it has just become available in my area, All websites I have visited state I will receive the full 40Mb download. I understand it may not be exactly 40Mb but how accurate are the predictions? I don't want to order and receive half the speed as it would not make sense for me to upgrade at all.
Thanks.
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The predictions are actually quite conservative. Have seen customers on here predicted 27 and got the full 40.
The reason being, is that the predictions are based on something like 90% of the ports in the FTTC being active. The more active circuits there are, the more cross talk interference there is. Cross talk WILL reduce the connection rate.
Vectoring technology is being worked on at the moment which will effectively negate cross talk but it's not needed at the moment
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Hi,
As with
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http://community.bt.com/t5/BB-in-Home/btinternet-email-account-email-not-reconised/m-p/74077#M44042
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The broadband service is amazing by the way.
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What is the best way forward please, I want to set up BTFON and check out the security software!
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Hi i suggest you contact the forum mods they should be able to get that sorted for you this is a link to them
http://bt.custhelp.com/app/contact_email/c/4951
they normally reply by email or phone within 72 hours maybe slightly longer due to the bank holiday they are a UK based specialist team who have a good record at getting problems solved
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

New Infinity customer help please.

Hey all
I had infinity option 2 installed today after 2 weeks of extreme excitement waiting for it. It was installed at 12pm and everything was great with speeds of 37mbps dl and 10mbps ul, but then as it got a bit later the speeds have seriously dropped, its now at 8mbps dl and about the same up load. The engineer told me that the speed should definately not drop at peak times and that I will have 37mbps all the time. Also Im trying to download a tv series from utorrent which I was really looking forward to doing with my new connection but the speeds will not go above 2.0kbs, Im starting to regret this already. Any similar experiences ? or solutions ?
By the way my set up is Smart tv and laptop connected wirelessly and ps3 connected with ethernet.
Thanks alot in advance.

To get an Idea of your speed profile can you run http://www.speedtester.bt.com/
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IP Profile for your line is -38717 Kbps
Download speedachieved during the test was - 36616 Kbps
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New FIOS Customer Question about hookup

Hello,
After over twenty years of cable service I just signed up for triple play with FIOS. I am very excited and hope the transition in two weeks will be uneventful! My cable company dropped HGTV and Food Network which are my two favorite channels. I work up to 12 hours a day and really looked forward to watching my shows that were TiVo'd while I was at work. After much research I hope I have made the right decision for higher quality and a significant savings.
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Solved!
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You must be a Cablevision subscriber. Many friends and family have asked me if Verizon still has Food and HGTV and of course said yes.
The answer is yes, the existing coax cables are used within the home as long as they provide a good signal from the splitter to the TV. The reason the quality is much much better over Cablevision or any other cable provider is the TV signal comes to your house via Fiber Optics cable. The fiber optic cable then terminates into a box outside the home and then from there is split out between TV, Internet and Phone. The problem with the cable company set up is if your neighbor has a bad connection you can potentially be affected at your home.
Lastly the picture quality between Cablevision HD and FIOS HD is so noticable. My neighbor and I both bought the same TV. He is on Cablevision, I am on FIOS. When we compare the picture between our TV's his picture looks only slightly better than SD plus he also gets pixelization from time to time. My picture is 100% clearn 100% of the time.
I'm not sure about the cable cards. May be worth a call to support at 888-553-1555
Jim

New Infinity and BT Vision problem solved - thanks...

Not a problem or a complaint this time, but a pat on the back for BT.
I received my new BT Infinity service today, the engineers were on time, professional and quick. After my Infinity service was active however I noticed I was getting a lot of V04 errors on BT Vision On Demand stuff. I checked the line speed, and all seemed to be great, I am getting over 42meg!! So why the V04?? I called BT support and spoke to a lovely lady who seemed to know exactly what I was talking about, and she had the problem sussed out and fixed in about two minutes.
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sjtp wrote:
One thing on powerline adaptors (picked up from a comment by another poster on the forum at some point).
Powerline adaptors should never be used on power surge controlled extensions.
Where possible, they should not be used on extensions.
They should not be plugged into the one half of a twin socket with a surge controlled extension in the other half.
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That said, the performance I was seeing even with the problem wasn't bad enough to stop streaming working.
They say that because it can hinder the performance, as some surge protectors destroy signal but some are fine.
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New FIOS customer with dropped VOIP calls and Internet connection

I am a new FIOS customer. Got my 50/25 connection a week ago, switching from a TWC 6/1 connection. Ever since the new connection, I've had numerous issues.
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The second time I contacted them, the tech ran a bunch of diagnostics and said everything looked fine so it must be an IP address conflict with my devices, because I had a couple devices using static IP addresses. He said everythinf should be DHCP and the last two digits could not be higher than 99 (192.168.1.99). He said FIOS does not support 3-digit numbers at the end.
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I don't know how much of what the techs are saying is true and how much is made up stuff.
Has anyone had similar issues and have thoughts on solutions or likely causes for dropped VOIP calls and connections? Could RF be causing this?
I thought going from a 6/1 Cable connection to a 50/25 FIOS connection would be awesome, but this has turned out to be a nightmare, and I may have to switch back to cable if the problem is not resolved.
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Don't know where the packet loss is happening. I ran the VOIP test on myspeed.visualware.com and it shows a packet loss of 2-5% at different times and a MOS score of 1.
The report says MOS should be around 4 for good VOIP calls.
The Verizon tech who came to the house just blamed the electric meter box for RF interference and move the ONT farther away.
My concern is that I'm getting different answers from different techs at Verizon.
Regarding IP addresses. The Router shows a DHCP range from 192.162.1.2 to 192.168.1.254 as available for devices on the network. So, if I need to assign a static IP to a device should I use a number below 99 or above 151?
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Constant Lose of Internet / New Fios Customer.

HI,
I am a new Fios customer, unfortunately after the first few hours I lost my internet service. I rebooted the MI424WR router several times with no luck... I needed to call tech support so they can break the IP lease. They will be sending me a new router, but my husband who is an I.T. Tech, is very upset, and would like the Fios service techs to come down and look at the issue.
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Sorry to hear about the problems with the service. Since you got the new router, is everything working again?
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New Fios Customer and Extremely Disappointed

Hello,
I just signed on to Verizon Fios because I've heard great things, however I've been extremely disappointed in what I've experienced so far.
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On Sun 1/5 as I was watching tv the screen went black. It was on mute and all of a sudden it just shut off. So I then spent over 2 hours on the phone first with an automated lady and then two different techs trying to fix the issue, which they concluded that I need a new set top box. The earliest time they could give me is Wed 1/8 between 8am-8pm.
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I need my service window to be Wed 1/8 between 6:30pm - 8pm. I'm ready to leave and go back to Optimum.
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I know what you mean. I am also a new fios customer after newly 8 years with optimum. I am beyond disappointed and quite furious! The tech guys that installed my fios on 1/4/14 took 4+ hours and admitted that they are not familiar with fios all that well even though they have been working with Verizon for years. The picture quality is sub-par to optimum, I don't know if something went wrong with the installation, but I am left with extremely blurry SD channels and slightly pixelated HD channels. If you can called that HD! I have had Tech support come over and they gave me all the excuses on under the sun and even insinuated that I am seeing things. Its really frustrating that I haven't been able to find a tech that is knowledgeable enough to fix this issue.
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New Infinity 2 Order

Hi Guys,
Ive recently placed a new Infinity 2 order, porting from a TalkTalk ADSL service.
When I placed the order I did not have my TalkTalk MAC code, however I received this on Sunday via email.
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So the plot thickens....
Ive talked to a UK BT agent who checked the order progress, and they confirmed that the MAC code is still outstanding.
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Hello brjdunn,
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