New iPod won't sync

hey everyone, I really need some help. I just bought a 30GB iPod. I'm trying to sync it with my current iTunes account but it won't sync. It will start to download, then just freeze up and I'll get an "iPod can't be synced, couldn't find specified file" window. When I try to restore to factory settings, it won't go through and I get an Error 1418 window. If it makes any difference, my iTunes is 7.2.035 and I also have a 1st gen iPod Nano 2GB which syncs and works just fine.

Is the iPod charged? Try a different USB port? Call Apple?
Clone PC, 1st Gen iPod Shuffle (v 1.1.5 software)   Windows XP  

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