New line = new hub profile?

Hello, line was connected last night and broadband was immediately steady at 3.5 meg. Happy with that as we're in the middle if nowhere! In light of this fact, the nice openreach chap said that the line was noisy on the calling side of things, even thought broadband seemed ok. He came back out this morning and found us a new line that he said was much better abd switched us over to it (something about trees rubbing cables). Anyway, now our calls are clear with no fuzziness, but out broadband has dropped from 3.5 meg to 0.12 meg! Openreach man is baffled as he said new line is perfect, much better than the old one.
I think the home hub might have had a fit after being connected to the new line, I keep hearing 'Profile' mentioned in the forums abd elsewhere. How can I get my hub to settle down and sort out it's profile to suit this new line?!
I want my 3 meg connection back! Help!

The speedtest result I did this evening is;
The hub status currently looks like this;
If i understand things, this means that my line from the exchange has the potential to support 6.4 meg, however my IP profile, as set by BT / the exchange,  is limiting the speed on my line to 0.13 meg? 
How can i lift this limit back up to the full 6.4 meg potential?! Any suggestions welcome!

Similar Messages

  • BT Connection - New Line, New House

    Good Afternoon,
    So, I have a new house which is just being finished and therefore have an appointment with a BT engineer to come and connect me up.
    I asked the nice call centre lady what/how much the BT engineer will do when he arrives: such as where he would connect to, what he would install and how it would fit in with my phone circuit. She said she didnt know and I would have to speak to the engineer when he arrives,
    however I can see whats going to happen. He will arrive and my cabling side of things wont be where he wants it or convenient or easy to connect into. so my question, is how far and what do they do. I have two phone sockets in my house and plenty of cabling between the two, the excess of which is currently coiled up in the attic and could be pulled through (although it may take me a bit of time to thread it down the trusses).
    all the houses around us have overhead wiring, so I assume we may have the same with a wire being connected to the porch/corner of the house nearest the pole. however without having an idea of what they do or connect up, im a bit lost.

    No, its sort of a self-build with me employing a builder to manage it. my electrician has put in two phone points and left the cable coiled in the roof,
    I have phoned BT again and told I have to wait for the engineer to arrive in 3 weeks time and ask them. looking at other posts on this forum fills me with no confidence that the engineer will be able to connect, but as no-one can tell me what I need to have prepared Im pretty sure there will be some problem and I will be told what I should of done or got the electrician to do, and will have further delays.

  • 500k profile after disruption and new line install...

    Hello,
    Status: 
    I have an open fault logged with BT;  
    Phone line ok but broadband speed low, profile appears stuck at 500k.
    History: sporadic BBand connection and noisy phone line followed by outright failure of both.
    Engineers visited and confirmed line between street and master socket probably corroded - they put it on leg+leg to get it working while we waited for a new physical line to be installed.
    Pavement was dug up, new armoured cable run from street to house, and a proper master socket fitted (NT5 ? but no inbuilt ADSL filter).
    In effort to ensure low noise, ALL other sockets in the property disconnected.
    Digital phone (3 handsets off a single powered base) are run off the master socket using a filter.
    Router is business hub - 2700hgv; f/w 6.1.1.48.1-enh.tm ,  h/w 2701-100589-005 .
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    New line was installed approx 18 days ago.
    Speed tests (speedtest.net) repeatedly show download of 480kbps, upload around 620kbps.
    No change since new line was installed and all but the master socket decomissioned.
    I use wireless to the router but also repeated tests with a Cat6 copper RJ45 cable and got same results.
    Have taken all wireless devices offline and removed electrical items near phone line power supply and cable path to reduce potential noise and repeated tests.
    I left the router on for two weeks and no increase in broadband speed.
    I rebooted it twice this weekend to see whether it picked up a different profile - but no change.
    BT speedtester repeatedly indicates a profile of 500k (full results further down).
    Last year I had speeds about 512k on a DrayTek router before switching to the 2700HGV. The change to the BT hub upped the download speed to around 1Mbps, which made a huge difference.
    I know I am "a long way from the exchange" but I've had 1Mbps last year and now have a new line into my property, so not much left that I can do to improve the situation.
    I'd like to know what can be done to get me at least 1Mb download again.
    I have an engineer visit due tomorrow but I believe that will be purely to finish putting paving slabs back over the armoured cable that's been installed (i.e. OpenReach dig team rather than line engineers).
    After those slabs are done, I expect the fault will be closed but I'll still have a 500k profile and will need to raise a new fault all over again - that fault was opened 5 weeks ago.
    Results of speedtester.bt.com run just now (1pm Sun 13th March 2011):
    Download speed achieved during the test was - 363 Kbps
     For your connection, the acceptable range of speeds is 100-500 Kbps.
     Additional Information:
     Your DSL Connection Rate :576 Kbps(DOWN-STREAM), 777 Kbps(UP-STREAM)
     IP Profile for your line is - 500 Kbps
    The throughput of Best Efforts (BE) classes achieved during the test is - 2.46:14.86:82.95 (SBE:NBEBE)
    Upload speed achieved during the test was - 638 Kbps
     Additional Information:
     Upstream Rate IP profile on your line is - 777 Kbps
    Router web interface shows:
    Rate:
    576 kbs
    778 kbs
    Max Rate:
    2621 kbs
    784 kbs
    Noise Margin:
    16.7 dB
    7.0 dB
    Attenuation:
    62.8 dB
    35.8 dB
    Output Power:
    16.1 dBm
    12.4 dBm
    Protocol:
    G.DMT2 Annex A
    Channel:
    Interleaved
    DSLAM Vendor Information
    Country: {46336} Vendor: {IFTN} Specific: {48753 }
    ATM PVC:
    0/38
    Rate Cap:
    2621 kbs
    Attenuation @ 300kHz:
    62.8 dB
    Uncanceled Echo:
    -14.8 dB
    Ok
    VCXO Frequency Offset:
    -2.0 ppm
    Ok
    Final Receive Gain:
    34.5 dB
    Ok
    Impulse Noise Comp. Tones:
    0
    Ok
    Excessive Impulse Noise:
    0
    Ok
    I hope that's the information that someone might need to help me at least get 1Mbps back on my line.
    Regards,
    BK

    Hi Bk1
    Welcome to the Community.
    Send me an email to the link in the about me section of my profile.
    I can have this looked into for you further.
    Cheers
    Stuart
    BTCare Community Mod
    If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
    We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

  • What is happening with my new line install?

    Hi,
    I don't normally post on anything like this, but feel I am being left no alternative, other than cancelling my order.
    I am a new customer to BT and on the 14th of May I placed a order for a broadband and phone package, which was to include a new line installation on the 5th June between 8am and 1pm.
    I also ordered a new phone system and dual wifi dongle which all turned up as expected.
    On the 5th June I took a day off work and waited until just after 2:30pm for the engineer not to turn up.
    I received no call, text or email telling me that the appointment had been cancelled, it took me to call BT and finally manage to get to speak to somebody human to find out that it had apparently been delayed.
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    I called back a further 3 times after being passed from pillar to post to eventually get put back in touch with a order management lady in India again.
    She told me that the problem was with openreach as they reckoned they had tried calling me on the 14th May (when I placed the order) to which I replied I had not received any phone call from them.
    They wanted to know if it was a first or second line installation, I replied 5 times with it is a separate line that needs to be installed and I still don't think she understood after that.
    I was then told I would get an update on the 12th June between 8am and 8pm as to when the line was going to get installed, to which I did and again was a bad line as the call came from India just to be told there is another delay which will be the 19th June.
    At this point I'm beginning to lose my patience, I had waited nearly a month for the line installation to happen to be told that there was another delay which would take another 7 days before somebody updated me again.
    After I put the phone down I received a text from BT sms saying they had tried to contact me but we're unable to do so but not to worry they will be back in contact on the 22nd June?
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    I rang back through to BT and got put through to India yet again where the signal was poor and asked that somebody call me from the UK as nothing seems to be getting sorted.
    Within 10 mins I got a call back and was put through to BT in Dundee, I explained the whole situation over again and was told they would be looking into the problem and would get back to me later on the same day the 12th June.
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    if I knew in the first place that this was going to be a problem I would have used a different provider other than BT, as a new customer I find their lack of communication and generally not seeming to give a **bleep** about customers poor, with my only choice then being if I don't get the answers I want on the 19th June I will cancel the order and send everything back for a full refund and would advise others not to use BT in the future.
    Sorry for the rant and this being my first post but I am beginning to lose my patience any help would be appreciated.

    Hi lda1979, 
    Welcome to the forum and thanks for your post. 
    I am so sorry that your order has been delayed and you are not getting any information on this. 
    Can you send me in your details using the "Contact The Mods" link found in my profile and I will find out what is happening. 
    Cheers,
    OlgaC 
    BTCare Community Mod
    If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
    We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • General Ledger Accounting (New): Line Items 0FIGL_O14  Performace issue

    Dear Forum,
    We are facing a performance issue while loading the data to 0FIGL_O14 General Ledger Accounting (New): Line Items from  CUBE ZMMPRC01 -> ODSO 0FIGL_O14 DSO.
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    0ITEM_NUM      Number of line item within accounting documen
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    0GL_ACCOUNT    G/L Account
    0COMP_CODE     Company code
    0COSTCENTER    Cost Center
    0CO_AREA       Controlling area
    0COSTELMNT     Cost Element
    0SEGMENT       Segment for Segmental Reporting
    0BUS_AREA      Business area
    0FUNC_AREA     Functional area
    0AC_DOC_NR     Document Number (General Ledger View)
    0AC_DOC_TYP    Document type
    0POST_KEY      Posting key
    0PSTNG_DATE    Posting date in the document
    0DOC_CURRCY    Document currency
    0LOC_CURTP2    Currency Type of Second Local Currency
    0CALQUART1     Quarter
    0CALYEAR       Calendar year
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    DATA:
          MONITOR_REC    TYPE rsmonitor.
    $$ begin of routine - insert your code only below this line        -
        ... "insert your code here
        types : begin of ty_FIGL,
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                    ITEM_NUM type /BI0/OIITEM_NUM,
                    AC_DOC_NO type /BI0/OIAC_DOC_NO,
                    GL_ACCOUNT type /BI0/OIGL_ACCOUNT,
                end of ty_FIGL.
        data :it_figl type STANDARD TABLE OF ty_figl,
              wa_figl type ty_figl.
        SELECT single CHRT_ACCTS
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                        AC_DOC_NO
                        GL_ACCOUNT from /BI0/AFIGL_O1400
                          into wa_figl
                          where DOC_NUM = SOURCE_FIELDS-DOC_NUM and
                                DOC_ITEM = SOURCE_FIELDS-DOC_ITEM and
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                                and
                                /BIC/Z_VOY_NO = SOURCE_FIELDS-/BIC/Z_VOY_NO
                                and
                                FISCYEAR = SOURCE_FIELDS-FISCYEAR.
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        clear wa_figl.
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    Srinivas Padugula

    Hi,
    If selecting data from 0FIGL_O14 is taking long time then you can create secondary indexes on DSO.
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    3. Do the enhancment at R/3 level to fetch fields from MM during load of G/L
    Regards,
    Pravin Karkhanis.

  • New line delayed due to debt?

    I've emailed the main BT address but it says they're busy and it might take 10 days to reply so I'm trying this forum!
    I ordered a new line for my new flat on August 22nd. A few days later I got a letter telling me to contact what I figured was the credit referral team. This seemed strange to me as I wasn't aware of any debt. I called them, which was not easy for me as I have a mental health condition that makes such calls very difficult and prefer to deal with finances online and by email. The person I spoke to had a very strong accent that I struggled to understand. All I could really pick out was that there was a debt of £250 that needed to be cleared. She couldn't tell me how or why, not that I could hear. So a couple of days later I tried BT chat help. The person was very helpful and contacted the referral team on my behalf. They said the debt is in the name of my former flatmate and I am being refused service because I was financially associated with him. Again they said if it's cleared I can go ahead. So I let him know and he spoke to BT. Apparently they claim he has no such debt. Now I am very confused. I tried to ring the credit referral team again but every person who answered had another difficult to follow accent and my anxiety levels have sky-rocketed with all this. I just want to know for sure exactly what is going on so I can get to the bottom of it and get my phone line. I work from home and really need the internet ASAP.
    Any ideas?

    Hi Franzi,
    Welcome to the forum and thanks for posting!
    I'm sorry for the confusion.  Send us over your details and we'll check this out from here.  Click on my username and under the "about me" section you'll see the link to get in touch with us.
    Cheers,
    Robbie
    BTCare Community Mod
    If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
    We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • New lines in a file

    I'm trying to find a good way to get new lines in a file, and while this works it also uses 100% CPU and is driving me nuts. At least the profiler says this is .run is using the most, and taskmanager gives it 100%. The file name changes every day.
    package net.st0rm.ss.loghandlers;
    import java.io.*;
    import java.util.ArrayList;
    import java.util.Calendar;
    import java.util.Timer;
    import java.util.TimerTask;
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    import net.st0rm.ss.gamecmdhandlers.GameCommandHandler;
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         public LogHandler(File directory, boolean skip) {
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                   StringBuilder sb = new StringBuilder(1000);
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                                  public void run() {
                                       try {
                                            Thread.sleep(3000);
                                       } catch (InterruptedException e) {
                                            // TODO Auto-generated catch block
                                            e.printStackTrace();
                                       IRC.getInstance().msg("Restarting reader \"" + this.getClass().getSimpleName() + "\" for the new day.");
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                             ,c.getTime(), 3600000*24);
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                        if (skip) while ((reader.readLine()) != null);
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                                  Thread.sleep(delay);
                             } catch (InterruptedException e) { System.out.println("Thread Interupted!"); }
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              thread.start();
          * Called when a new line is added to the file
          * @param line The line added
         public void onNewLine(String line) { }
    }

    I don't know what anybody can say other than "debug and profile your code".
    It's weird that you have a Thread.sleep in the run method of a TimerTask. Why not just change the scheduling of the task?
    This:
    while ((sb.append(reader.readLine())).toString() != null) {
        onNewLine(sb.toString());
        sb.delete(0, sb.length());
    }(reindented to make it easier to read) is fishy. Even when you reach the end of reader's input, I think it will just loop forever. That's because appending null to a string buffer and calling toString results in the string "null", not the value null. So that while loop will never end.
    Good luck.

  • Setting up a new line - Now six weeks of stress an...

    I am posting this as much out of frustration and to get it off my chest as I am looking for an answer or resolution.
    The background is that my girlfriend and I were both BT customers at seperate properties and when moving in together decided to continue service but to cancel my BT account and to transfer hers to the new property. As part of this, we would be cancelling her BT Vision and would request a code to inform my broadband provider when the line was activated so that they could provide the service on the new line.
    The first series of errors occured in mid September, with BT setting up a direct debit in my name (at the new address) and claiming that "there was no such thing as a broadband code". When pushed at a later date they then issuing a code which was not valid to my broadband provider. BT then proceeded to set up two direct debits for the same phone line; one for myself and one for my girlfriend. This took a week to clear up.
    Having sorted that issue, we then had to cancel the services we no longer required - my phone line, her BT vision and her broadband - each of which I was informed took a couple of days each as BT's systems can't handle more than one request at a time. Another delay of almost a week.
    5 days or so after I'd resolved this, and on the day of moving in, I was then informed by text that the line was "activated" but when I checked it 5 minutes later had "developed a fault that required an engineer". This then meant another week of delay's until an engineer could come out to the property. This he did last weekend and success...the line was working.
    I was due to be out of the country from Wednesday and went away happy in the knowledge that things looked to be finally sorted. Of course, the envitable happened and when I came back today, the line is dead and I have been informed that I need another engineer to come out....yet again a delay of 5 days.
    The most simple of requests - activating an existing line - has turned into a total shambles. Both my girlfriend and I were happy with BT's service until this ordeal started. All we want is to get honest answers and a professional service and I'm sorry to say that we feel let down on both counts.

    Hi LondonPaddy
    Sorry to hear that you had such problems getting your line sorted out.  Lets us know how you get on with the new apppintment thats been set up.
    If you need a hand drop me an email with your BT order details and the address you want service along with a link back to this thread.
    Just send to the email address in my profile.
    Cheers
    Craig
    BTCare Community Mod
    If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
    We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)”
    td-p/30">Ratings star on the left-hand side of the post.
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • New Line Installed - Promised 10MB on getting 4MB

    I had a brand new line installed two weeks ago and in the order was promised 8-10mb, on a wired connection the max I can get in 4mb but normally lower even when only hub is connected on the  line (still with filter provided by BT).
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    Please help?
         1. Product Name: HomeHub42. Serial number:  3. Firmware version: v0.07.00.1729-BT (Type B) Last updated [Unknown]4. Board version: 01A5. DSL uptime: 1 days, 06:11:256. Data Rate: 448 / 81287. Maximum Data Rate: 1304 / 90408. Noise Margin: 29.0 / 9.39. Line Attenuation: 9.5 / 12.010. Signal Attenuation: 0.0 / 12.011. Data sent/received: 67.5 MB / 602.9 MB12. Broadband username: [email protected] BT Wi-fi: No14. 2.4GHz wireless network/SSID:  15. 2.4GHz wireless connections: Enabled (802.11 b/g/n (up to 144 Mb/s))16. 2.4GHz wireless security: WPA & WPA2 (Recommended)17. 2.4GHz wireless channel: Automatic (Smart Wireless)18. 5GHz wireless network/SSID: BTHub4-Z3QN19. 5GHz wireless connections: Enabled (802.11 n (up to 300 Mb/s))20. 5GHz wireless security: WPA2 Only21. 5GHz wireless channel: Automatic (Smart Wireless)22. Firewall: Default23. MAC Address:  24. VPI/VCI: 0/3825. Modulation: G.992.1(DMT)26. Latency type: Fast27. Software variant: -28. Boot loader: 0.4.3-BT (Mon Jun 9 14:23:56 2014)

    I have reformatted your stats to make it easier to read
    1. Product Name: HomeHub4
    2. Serial number:  
    3. Firmware version: v0.07.00.1729-BT (Type B) Last updated [Unknown]
    4. Board version: 01A
    5. DSL uptime: 1 days, 06:11:25
    6. Data Rate: 448 / 8128
    7. Maximum Data Rate: 1304 / 9040
    8. Noise Margin: 29.0 / 9.3
    9. Line Attenuation: 9.5 / 12.0
    10. Signal Attenuation: 0.0 / 12.0
    11. Data sent/received: 67.5 MB / 602.9 MB
    12. Broadband username: [email protected]
    13. BT Wi-fi: No
    14. 2.4GHz wireless network/SSID:
    15. 2.4GHz wireless connections: Enabled (802.11 b/g/n (up to 144 Mb/s))
    16. 2.4GHz wireless security: WPA & WPA2 (Recommended)
    17. 2.4GHz wireless channel: Automatic (Smart Wireless)
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    20. 5GHz wireless security: WPA2 Only
    21. 5GHz wireless channel: Automatic (Smart Wireless)
    22. Firewall: Default
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    25. Modulation: G.992.1(DMT)
    26. Latency type: Fast
    27. Software variant: -
    28. Boot loader: 0.4.3-BT (Mon Jun 9 14:23:56 2014)
    If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • Slow connection, rural location - new line

    I live in a pretty rural location and used to have a capped 500kbps connection (wich gave us about 350 speed wise)!
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