New Machine: Application no longer exports Crystal Reports

I have a web application that was written in C#. We build and debug the application locally on Windows XP machines. Recently we got new machines, which were loaded with XP, but now with service pack 3 instead of service pack 2.
On the new machine, I installed the web application from VSS and it is working quite well.
The only problem is, Crystal Reports will not export on this new machine. What am I missing?
The error I get when I try to export the reports is:
Error in File C:\directory\reportname.rpt: Unable to connect: incorrect log on parameters.
Keep in mind that the application runs fine on the old machine, reports and all. I have searched and searched for a solution to this problem to no avail.
The error is thrown on this line:
rClass.FormatEngine.ExportToStream(req);
I went so far as to give 'Everyone' full control over the entire file system on the machine to see if there was a permissions issue, but that didn't work at all.
Funny thing is, when I add:
oRpt.SetDatabaseLogon("username", "password");
the report exports without a hitch. We don't have that line of code in the application on our other machines and the reports export just fine.
PLEASE HELP! Many thanks.

Crystal Reports has a 3 concurrent processing licenses. Basically it can process 3 users reports simultaneously the other users will be queued until one of the concurrent licenses are released or time-out hit. Now this is different then the job limit there is also a maximum number of print jobs; a print job is not equal to a Processing license. A report with a single subreport in the report header will take two print jobs to run. More subreports or subreports in a repeating section will require more jobs to run the report.
Depending on the complexity of the reports you can get anywhere from 3 (for really complex long running reports) to upwards of 20 (for really light reports) users running reports through a web application. If you are going to be server much more then 20 users I would suggest moving to a Report Application Server (RAS) based application.
Technically a web application that does not close and dispose the report object that runs a report with no database connectivity and only a single text box that reads "hello world" could serve your max print job limit, but would only run 3 users at a time. However this is pretty rarely the case.
So upping your max print jobs from 75 to 1000 may not do anything but create more load on the system (more jobs kept alive) draining resources and slowing the processing jobs down.
Trevor

Similar Messages

"The process cannot access the file ..." occurs when export crystal report

We are using a web application developed in VS 2005, .NET 2.0 with the bundled Crystal Reports version 10.2.3600.0 running on a Windows 2003 Standard server with 4GB Ram and Dual CPU's. Periodically we are still receiving the following error in our production environment:
InnerException:
The process cannot access the file because it is being used by another process.
   at CrystalDecisions.ReportAppServer.Controllers.ReportSourceClass.Export(ExportOptions pExportOptions, RequestContext pRequestContext)
   at CrystalDecisions.ReportSource.EromReportSourceBase.ExportToStream(ExportRequestContext reqContext)
   at CrystalDecisions.CrystalReports.Engine.FormatEngine.ExportToStream(ExportRequestContext reqContext)
   at CrystalDecisions.CrystalReports.Engine.ReportDocument.ExportToStream(ExportOptions options)
   at CrystalDecisions.CrystalReports.Engine.ReportDocument.ExportToStream(ExportFormatType formatType)
This is occuring at the point on the code where the report is being exported to a PDF. Exporting the report to Excel does not appear to cause the error.
                Stream outStream = report.ExportToStream(ExportFormatType.PortableDocFormat);
                byte[] charStream = new byte[outStream.Length];
                outStream.Read(charStream, 0, (int)outStream.Length);
                if ((charStream != null) && (charStream.Length > 0))
                    HttpContext.Current.Response.ContentType = "application/pdf";
                    HttpContext.Current.Response.OutputStream.Write(charStream, 0, charStream.Length);
                    HttpContext.Current.Response.End();
            report.Close();
            report.Dispose();
            ds.Dispose();
            GC.Collect();
Closing and disposing of the report and dataset (xsd) are followed by a call for garbage collection. We are unable to produce the error in our development environmennt and have not at this point been unable to pinpoint a problematic report. The development team members do have SP1 installed. The report limit has not been changed from the standard of 75 jobs. Reviewed the following document, Re: "The process cannot access the file ..." occurs when export crystal report However this applies to VS 2008. Any suggestions to resolve the issue would be greatly appreciated.
Thanks,
Joe

Good morning Joe
For more details re. loading please see the following resources:
[Crystal Reports 2008 Component Engine Scalability|http://www.sdn.sap.com/irj/scn/go/portal/prtroot/docs/library/uuid/7025839b-00d4-2b10-33b4-cf0aa9e08412?quicklink=index&overridelayout=true]
[How Can I Optimize Scalability?|http://msdn.microsoft.com/en-us/library/ms225519.aspx]
[Choosing the Right Business Objects SDK for Your Needs|http://www.sdn.sap.com/irj/scn/go/portal/prtroot/docs/library/uuid/40bccdfd-88a6-2b10-1da1-c47a54b625a7]
To answer your questions:
Is it correct to presume that the physical number of CPU's is not factored into the CPL? So that a Server with 2 or more processors does not increase the 3 concurrent requests? Therefore 2 CPU's would not increase the CPL limit to 6 processes?
- Server with 2 or more processors does not increase the 3 concurrent requests.
What would be an alternate solution to this limit be, considering the report requests could increase significantly?
- Only way around this would be to web farm the solution
If only only 3 reports can be processed at the same time. If one or more of the reports currently processing is taking longer due to receiving large amounts of data, how does that affect the queue? And what is stored in the queue, data and/or the report? Is this something that could consume memory?
- The report can take as much time as it needs. The result is that one license will not be released until the report is done. There is no data stored, just a pointer to the report. However queued apps will chew up memory, some times to the point of the server becoming unresponsive
I have read in the documentation on this site, that the dataset sent to the engine is copied in memory during report construction. So if a large amount of data is requested for a report (as an example 10+ MB) Could enough users requesting reports drive the memory up because memory usage doubled due to the dataset?
- Absolutely. See [Crystal Reports Guide to ADO.NET|http://www.sdn.sap.com/irj/boc/index?rid=/library/uuid/401c4455-a31d-2b10-ae96-fa57af5aec20].
Understanding the the CR DLL's are loaded on the first report request, do they get released at some point time due to inactivity or garbage collection? How much memory usage could be consumed when they load and stay resident?
- No they do not. Not as long as the application is running.
Ludek

Exporting Crystal Report to HTML is not working in Windows 7

Hi Sir,
I am trying to export Crystal Report to HTML format using VB.NET code. Functionality is working fine at Windows XP Environment (Save to Disk, Open an Application and Email Attachment). But the same functionality is not working at Windows 7 Environment (both 32-Bit as well as 64-Bit).
Below is the code to Exporting Crystal Report to HTML in VB.NET.
Dim CrDiskFileDestinationOptions As New DiskFileDestinationOptions
Dim CrFormatTypeOptions          As New HTMLFormatOptions
Dim vFormat As Integer
Dim CrExportOptions As New ExportOptions
Dim vRdReport As New ReportDocument
Dim sfd As SaveFileDialog
Dim vFileName As String = Nothing
vRdReport = vRptSource
sfd = New SaveFileDialog
If Not (vRptPath = "") Then
    sfd.InitialDirectory = vRptPath
End If
sfd.Filter = "Webpage, Complete(.htm;.htm)|.htm|Web Archive, Single file(.mht)|.mht|Webpage, HTML only(.htm;.html)|.html"
If sfd.ShowDialog = DialogResult.OK Then
    ' Set the disk file options.
     CrDiskFileDestinationOptions.DiskFileName = sfd.FileName.ToString()
Else
     Return
End If
CrExportOptions = vRdReport.ExportOptions
CrFormatTypeOptions.HTMLFileName = vFileName
CrFormatTypeOptions.HTMLEnableSeparatedPages = True
CrFormatTypeOptions.HTMLEnableSeparatedPages = True
CrFormatTypeOptions.HTMLHasPageNavigator = True
CrFormatTypeOptions.UsePageRange = True
With CrExportOptions
                    .ExportDestinationType = ExportDestinationType.DiskFile
                    .ExportFormatType = ExportFormatType.HTML32
                    .DestinationOptions = CrDiskFileDestinationOptions.DiskFileName
                    .FormatOptions = CrFormatTypeOptions
End With
vRdReport.Export()
Catch ex As Exception
        MsgBox(ex.ToString)
End Try
Code working fine at Windows XP, But it is not woking in Windows 7 environment.
Please can anyone share your valuable thoughts or ideas reg. this.
Thanks in Advance
Deivanayaga Perumal D.

user13509659 wrote:
Run this code to reproduce the issue.Which issue?
It looks like inheritance is broken in the component hierarchy for JFrame in Windows 7 JDK 1.6.0_23-b05. The only thing remotely related to inheritance in your code snippet is the WindowListener, which does little. See camickr's advice about built-in exit management.
EDIT - using the post title as a clue, I realize you may be talking about the component hierarchy, and whether the contentPane's background is visible through the upper layers. Instead of guessing, I'd prefer you describe your "issue" accurately (observed vs expected behavior).
Edited by: jduprez on Feb 10, 2011 1:01 PM

Exporting Crystal Report 2008 under java

I'm in the process of converting a desktop application from VB6 to Java
I am also upgrading Crystal Reports from version CR10 to CR2008.
The application executes and exports the report to a PDF file.
I cannot get past the error :
.getPrintOutputController().export(ReportExportFormat.PDF);
Am I using the correct CR packages? All examples I've found refer
to CR XI version or lower
Below is the code supposedly used to execute and create the output file.
import com.crystaldecisions.reports.sdk.*;
import com.crystaldecisions.reports.sdk.*;
import com.crystaldecisions.sdk.occa.report.exportoptions.*;
import com.crystaldecisions.sdk.occa.report.lib.*;
//Java imports.
import java.io.*;
* @author wr0848
public class JRCExportReport {
     static final String REPORT_NAME = "Employees.rpt.rpt";
     static final String EXPORT_FILE = "C:\\myExportedReport.pdf";
     public static void main(String[] args) {
          try {
               //Open report.
               ReportClientDocument reportClientDoc = new ReportClientDocument();
               reportClientDoc.open(REPORT_NAME, 0);
               //NOTE: If parameters or database login credentials are required, they need to be set
before.
               //calling the export() method of the PrintOutputController.
               //Export report and obtain an input stream that can be written to disk.
               //See the Java Reporting Component Developer's Guide for more information on the
supported export format enumerations
               //possible with the JRC.
            ByteArrayInputStream byteArrayInputStream = (ByteArrayInputStream)reportClientDoc.getPrintOutputController().export(ReportExportFormat.PDF);
               //Release report.
               reportClientDoc.close();
               //Use the Java I/O libraries to write the exported content to the file system.
               byte byteArray[] = new byte[byteArrayInputStream.available()];
               //Create a new file that will contain the exported result.
               File file = new File(EXPORT_FILE);
               FileOutputStream fileOutputStream = new FileOutputStream(file);
               ByteArrayOutputStream byteArrayOutputStream = new ByteArrayOutputStream
(byteArrayInputStream.available());
               int x = byteArrayInputStream.read(byteArray, 0, byteArrayInputStream.available());
               byteArrayOutputStream.write(byteArray, 0, x);
               byteArrayOutputStream.writeTo(fileOutputStream);
               //Close streams.
               byteArrayInputStream.close();
               byteArrayOutputStream.close();
               fileOutputStream.close();
               System.out.println("Successfully exported report to " + EXPORT_FILE);
          catch(ReportSDKException ex) {
               ex.printStackTrace();
          catch(Exception ex) {
               ex.printStackTrace();

Download and use the Crystal Reports for Eclipse CRJ runtime:
[http://www.businessobjects.com/campaigns/forms/downloads/crystal/eclipse/datasave.asp]
Sincerely,
Ted Ueda

Unable export crystal report XI to pdf on window server 2003 SP1

I have a class asp function to export crystal report XI to pdf file, it is workable at winXP but when i copy it to window server 2003, it exported the file with zero length (file size is 0kb).
when i try to open the zero length pdf file, it shows the file is already open or in use by another application.
when i run my export function, i can see there is a new file created at the folder "C:\windows\Temp", when i try to open the tmp file, i get the message "The process cannot access the file because it is being used by another process", i can open the tmp file after i end the process "w3wp.exe network service", the data in the tmp file is exactly what i need to export to the pdf file.
At the window server 2003, I have installed the Crystal Report XI developer edition,
For the web application folder and the pdf export folder, Read, Write and Modify permission has been set for the following accounts:
1. myServer\Administrators
2. myServer\ASPNET
3. myserver\IUSR_myserver
4. myServer\IWAN_myserver
5. Network Service
6. System
7. myServer\Users
I think it is the permission problem, but how to set the right permission at the window server 2003 SP1? please advise. thanks

Hello,
It is a permission issue. When you export Crystal first tries to write the file to the local TEMP folder and then delete it to see if it has read/write permissions. If it fails to delete the file you need to give the TEMP folder on the WEB server permissions for your application. Check Microsofts WEB site on how to set permissions on shared folders for your ASP application.
You may want to search in forums also, this looks familar.
Thank you
Don

Export Crystal Report

Here is my code to Exports crystal reports in PDF format but there is a problem i want to import and save file by specifying a location.
By default it Exports the file in to C drive
i.e i want to open dialog box and save file how to achieve this please help me.
Try
            Dim CrExportOptions As ExportOptions
            Dim CrDiskFileDestinationOptions As New _
            DiskFileDestinationOptions()
            Dim CrFormatTypeOptions As New PdfRtfWordFormatOptions()
            CrDiskFileDestinationOptions.DiskFileName = _
                                        "c:\crystalExport.pdf"
            CrExportOptions = rpt.ExportOptions
            With CrExportOptions
                .ExportDestinationType = ExportDestinationType.DiskFile
                .ExportFormatType = ExportFormatType.PortableDocFormat
                .DestinationOptions = CrDiskFileDestinationOptions
                .FormatOptions = CrFormatTypeOptions
            End With
            rpt.Export()
            MessageBox.Show("PDF Report has been Generated Succussfully", "SUCCESS", MessageBoxButtons.OK, MessageBoxIcon.Information, MessageBoxDefaultButton.Button1)
        Catch ex As Exception
            MsgBox(ex.ToString)
        End Try
    End Sub

You have two ways of exporting;
1) Use the viewer - you will get the dialog youare looking for
2) Use the report engine as you are doing - no dialog
If you need to use the engine, you will have to create your own dialog, retrieve the values entered by the user, then use the APIs you have in your code.
Ludek
Follow us on Twitter http://twitter.com/SAPCRNetSup
Got Enhancement ideas? Try the [SAP Idea Place|https://ideas.sap.com/community/products_and_solutions/crystalreports]

Help needed while exporting crystal reports to HTML file format using java

Help needed while exporting crystal reports to HTML file format using java api(not using crystalviewer).i want to download the
html file of the report
thanks

the ReportExportFormat class does not have HTML format, it has got to be XML. Export to HTML is available from CR Designer only.
Edited by: Aasavari Bhave on Jan 24, 2012 11:37 AM

Logon Failed when exporting crystal report to PDF

Hi, I am Teguh
i want to ask about error when export crystal report to pdf
error message
CrystalDecisions.CrystalReports.Engine.LogOnException: Logon failed
[LogOnException: Logon failed.]
   .I(String , EngineExceptionErrorID ) +506
   .D(Int16 , Int32 ) +537
   .C(Int16 ) +10
   CrystalDecisions.CrystalReports.Engine.FormatEngine.ExportToStream(ExportRequestContext reqContext) +577
   CrystalDecisions.CrystalReports.Engine.ReportDocument.ExportToStream(ExportFormatType formatType) +141
   Falcon.CRTransferSlip.Page_Load(Object sender, EventArgs e) in C:\inetpub\wwwroot\Falcon\CRTransferSlip.aspx.vb:77
   System.Web.UI.Control.OnLoad(EventArgs e) +67
   System.Web.UI.Control.LoadRecursive() +35
   System.Web.UI.Page.ProcessRequestMain() +750
environment:
OS : Windows server 2008 standard SP1
IIS: Version 7.0
SQL: Sql server 2000
VS : Visual studio 2003
i really confused with this error,
please help me for this problem
many thank's

Hi Ludek
Thank you for your response. I have installed SP3 and ProcMon and still the same result.
I applied a filter on ProcMon to filter out items where the path contains 'export'.
There are a few items where the result is 'NAME NOT FOUND' but I don't think it necessarly had anything to do with the barcode. These include items such as 'EXPORT\MailDestType','EXPORT\DisableExportLiveOfficeSupport'','EXPORT\ExportDirectory' to name a few.
What drew my attention was the ACCESS DENIED result on specifically the EXPORT\PDF folders. The detail for these are Desired Access : All access, however the very same entry appears a little futher on as a SUCCESS but this is detailed as Desired Access: Query Value.
So in summary it looks something like this:
User : Server\XXX
Operation : RegOpenKey
Path : HKU\.DEFAULT\Software\Business Objects\Suite 12.0\Crystal Reports\Export\Pdf
Result : ACCESS DENIED
Desired Access : All Access
User : Server\XXX
Operation : RegOpenKey
Path : HKU\.DEFAULT\Software\Business Objects\Suite 12.0\Crystal Reports\Export\Pdf
Result : SUCCESS
Desired Access : Query Value
There are a few other entries that follow this pattern that exists in other locations such as HKLM\Software...
Could this 'ACCESS DENIED' be the problem? and If so how do I, and should I give user XXX this ALL Access its looking for.
Regards
Elroy

Error While Exporting Crystal Report in XLS

Hi
when i am exporting crystal report in PDF or MS-Word its working fine
When i am going to export crystal report to Microsoft-Excel 97-2000 (XLS) i am encountering ....
Error in File C:\WINNT\TEMP\{6A5FE727-7FDE-479F-A7D0-96EE33EF5A4F}.rpt: The request could not be submitted for background processing. this error...
Can anybudy plz have its solution??
Edited by: vishal patil on Sep 29, 2008 3:21 PM

Hi Visahal,
Try to re-install the export excell dll files. Go in Controll pannel Add and Remove ProgaramsClick on Crystal Reports Click on ChangeSelect Add/RemoveThen expend ExportSelect Excel export and click on ok to reinstall the excel export dlls.
After re-installation try to export to excel.
Thanks,
Sastry

How to set a new value for formula field in crystal reports xi?

How to set a new value for formula field in crystal reports xi?//formula{@description} exemplo in VB6crxSubreport.FormulaFields.Item(1).Text = "'Subreport Formula'" orcrxSubreport.FormulaFields.Item("description").Text = "'Subreport Formula'"How to in JRC? 

Hi,
This functionality is known to be very important and is a key part of the next major release of the JRC planned for the first half of 2008.
Regards,
Blair Wheadon
Product Manager, Crystal Reports

Problems in exporting crystal report to word format

Hi All,
I am getting trouble in exporting crystal report to word formats.
Here are my questions:
1) The exported word file will have a text "R..950" added on top right hand corner, How to get rid of it?
2) For those "Can Grow" fields, it can show multiple line data correctly in the viewer. However, the text box in exported word file will be too small to show all the content and lower half of the text is cut.
Thanks and Regards,
Cherry

Hi Asha,
Thanks for reply.
The version of crystal report designer and viewer which I am using is version 11 Release 2.
Besides, I guess it might relate to the format of report so I would like to tell you more.
Font Face: Arial Unicode MS (in order to show chinese characters)
Font Size: 9 pt
For the text "R..950" issue, I just found that some people in the internet having the same issue and they suggested that may relate to the locate. In my case, the locate is Chinese (Hong Kong S.A.R.).
If it is necessary, I may send you my report with sample for test.
Regards,
Cherry

Drill-down options on exported Crystal reports (PDF/HTML)

Is it possible to drill-down on the exported crystal reports in PDF/HTML format?

PDF format does not support drill-down.
PDF format supports bookmarking to specific locations in the document, but not something refined as drilling.
Sincerely,
Ted Ueda

Could not export Crystal report from SAP B1 to MS excel

Hi Experts.
Could not Export crystal report which are created in .net crysta report to MS excel in SAP business one.
Kindly give any solution.
Thanks & Regards,
Bhushan

Hi,
Crystal reports it self u can export data from MS excel .
Regards,
Siva

How to export crystal report to excel through progeam

Hi,
Can any help me how to export crystal report to excel through program(C#). I'm using VS2005.
Also, the report should be in a pivot table format after exporting to the excel..please help me how to do this
Thanks,
Venky

Hi Venkat,
The link below provides the code C# in an ASP.NET codebehind file
http://www.codeproject.com/KB/cs/Crystal_Report_Export.aspx
http://aspalliance.com/478_Exporting_to_Excel_in_Crystal_Reports_NET__Perfect_Excel_Exports.2
Regards,
Abhijeet T.

Internal error exception when try to export Crystal Report using V2008 C#

Hello
Im working in an application that should send a parameter to a crystal report. Everything works fine when i test the report in the CR 2008 and shows the information correctly
After has the report working, i design a Visual C# application using forms and loading and exporting the report, which still works ok (generates the pdf file with the information)
Then i convert this application as a console application. The point is i need the report working as a windows service, to generate it every 15 minutes without user intervention (but try it as a console application first to be sure it will work ok before creating as a service)
Then i started the service. But when i call the report it sends an exception that i cannot understand:
Internal exception No se pudo abrir la conexion.
No se pudo abrir la conexion.
Prueba {DDE88B40-8A22-4EDB-9DEE-A5033DAA0140}.rpt
This is my code for the report that works fine as long as i don´t put any parameter into the sql command:
ReportDocument cryRpt = new ReportDocument();
cryRpt.Load(nomRepU);
cryRpt.Refresh();
cryRpt.SetParameterValue("EVAId", evaID);
ExportOptions CrExportOptions = new ExportOptions();
DiskFileDestinationOptions CrDiskFileDestinationOptions = new DiskFileDestinationOptions();
PdfRtfWordFormatOptions CrFormatTypeOptions = new PdfRtfWordFormatOptions();
CrDiskFileDestinationOptions.DiskFileName = @"" + path + "
" + nomRepPDF_Exp;
CrExportOptions = cryRpt.ExportOptions;
CrExportOptions.ExportDestinationType = ExportDestinationType.DiskFile;
CrExportOptions.ExportFormatType = ExportFormatType.PortableDocFormat;
CrExportOptions.DestinationOptions = CrDiskFileDestinationOptions;
CrExportOptions.FormatOptions = CrFormatTypeOptions;
cryRpt.Export(); -
here i get the exception
I checked that the parameter is being read correctly in the crystal report as i remove all the sql commands and just put the parameter in the heading of the report, and is show as supposed and generates the pdf file automatically, but when i assign the parameter to the sql command (select * from myTable where idTable = {?EVAId} ) the crystal report send the exception i mentioned above
I don't know what to do, i don't know if i configuring correctly the report or something is missing. I would appreciate any help. If need more information please let me know. This is making me crazy
Thanks in advance
Veronica Estrada

Hello all
I just fixed my issue, i made some changes in the code as well as in the crystal report:
*Crystal report changes*
I removed the parameter that i have to filter the information, instead i in the C# code i let the crystal report which records to show
Note: in the preview of the report all information will be shown, however i won´t use it this way so is not a problem
*Visual C# changes*
// Load the crystal report
cryRpt.Load(nomRepU);
// Establish SQL conection parameters - below the code for the function
SetTableLocation(cryRpt.Database.Tables);
//This is really the main change, because if i use "setParameter" function still generates "Internal exception"
cryRpt.DataDefinition.RecordSelectionFormula = "{EVAPrincipal.EVAId} = " + evaId; // ---> Should be the same name of the table and the recordID i want to show
// Export function
cryRpt.Export();
private void SetTableLocation(Tables tables)
            ConnectionInfo connectionInfo = new ConnectionInfo();
            connectionInfo.ServerName = @"" + server; // ODBC
            connectionInfo.DatabaseName = @"" + initialCatalog; // data base name
            connectionInfo.UserID = @"" + user;
            connectionInfo.Password = @"" + password;
            foreach (CrystalDecisions.CrystalReports.Engine.Table table in tables)
                TableLogOnInfo tableLogOnInfo = table.LogOnInfo;
                tableLogOnInfo.ConnectionInfo = connectionInfo;
                table.ApplyLogOnInfo(tableLogOnInfo);
My notes:
I guess i had two problems: the first with the SQL connection, in connectionInfo.ServerName i was using the name of the instance instead of the ODBC name. The second is the way the parameter is received in the crystal report as it works as windows service (this is my guess) then if i control everything through the C# code it runs perfect!
Hope this helps if anyone has a similar problem
Regards
Veronica Estrada

New Machine: Application no longer exports Crystal Reports

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