New service 30 day policy question

Long story short, i was told by a verizon rep over the phone before i even became a customer, if i order a droid2, can i swap it for the droid x within my 30 days. Due to at the time the droidx wasnt and still isnt available, and it has yet to be in store. Today is my 30th day, and my question is if i cancel my service completely, can i reactivate the next day, same number, with 30 days again?
edit:
I know i would end up getting some money back, and having to pay a bit out of pocket to get the service up and running but ive recieved the run around so far from in store and over the phone reps. I cant order the droid x unless i give up my droid 2, and they dont have a loaner phone. I cant order over the phone because id have to pay full price of the droidx before they even mailed it to me. The whole time i just wanted the right phone but i couldnt wait to port my number, and the X has been back ordered for a while now. Only if they would honor me additional time for something that is no ones fault for being delayed.
Thanks.

besides, i wouldn't even worry yet. if you watched the forums for the first few weeks the htc inc was out, it had a number of problems on here as well....including volume/call quality. go through the incredible threads from the beginning of may and you'll see that there was at least as many complaints/issues with the inc. overall, the X has got GREAT reviews and i'd bet that over 99% of x users are totally satisfied with it. these forums can scare people off because it is mostly the handful of users that have a problem. you don't see the few hundred thousand users that love it on here. they are busy playing with their dope new phone....lol

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Moving out and roommate wants new service in her name... 5 day wait?

Phone/internet/DirectTV are in my name. I am moving out and my roommate would like to have new service in her name. She works a lot from home/is on call and can't be with out internet for any extended period of time. I thought I could schedule termination of my service on one day and she could schedule her new service to start on say the next day. When I called customer service to verify we could do this I was told she would not even be able to put an order in for services until mine were already terminated and it would take at least 5 days from her order date to begin her services. This does not sound right to me. Anyone know if this is true or not?

Please advise you still need assistance with this issue. I would be happy to assist you.
Vz_Judy
Verizon Support

Anyone else fed up with the 14 day Policy, I am. Lets do something about it.

I posted this in the Motorola forums also and now that I can finally post in the Verizon forums, I’m posting it here too.
This phone (Droid Bionic) worked perfectly the first 14 days accept for one glitch where it toggled to 3G while in the same place and I called into Verizon and they said to take out the battery and SIM card and restart it and it seemed to work fine for the next few days, until the 15th day, past the return point. I wonder, do these companies try to stall us past the 14th return policy so they can lock us into new contracts and equipment?
Now after the 14th day the phone toggles from 3-4G all the time no matter where I am and disconnects me from the internet with I get an email notification. I call Verizon on the 16th day and they give me the canned rhetoric about the 14 day policy and that they will send me a replacement BUT can’t guarantee that it will be new, more likely it will be refurbished. WHAT THE ****. I just paid for a NEW phone not a used one and within 30 days they want to send me a used one…NO WAY IN HELL is that acceptable. The car lemon laws are better…you get a new one.
Well guess what, they tell me that THEY and Motorola are the ones that made these policies…SO, I’m here to ask everyone else that is also fed up with this **bleep** to lobby, boycott, raise hell if you have to, to get these **bleep** policies changed to at least 30 days, like any other product we buy in the USA.
It’s real interesting that the phone worked fine for 14 days and then it went to crap. If I want 3G I have the HTC Imagio that worked fine for many years and was still working fine when I got the Droid Bionic, I don’t need a new phone to get 3G. I think the manufacturer and Verizon are in this together, knowing that their products are built like {word filter avoidance} and won’t last past 14 days, thus the policy.
After 15 days of gripping to Verizon, they are having me purchase a new Droid Bionic (so I don’t have to get a used one) and will re-start my contract for 2 years, then when I send the crap droid back to them they will credit my account…this is doable, ONLY IF the new phone works. But it is a {word filter avoidance} hassle. We are the consumer buying YOUR product, we should be treated better.
According to Verizon, Motorola is coming out with a patch or software upgrade…sometime in Nov. that is supposed to FIX this **bleep** service.
Well Motorola, if it doesn’t, I’ll be under a new 14 day return policy until the last day of Nov. and if the “Fix” doesn’t work, I’m taking this worthless piece of crap back to Verizon and I’m going back to my 3G HTC.
You Manufactures need to get it right, OUT OF THE BOX, not have the consumer pay for the product, give them only 14 days and then have them locked into a 2 year contact then you fix the problems. That’s BULL**bleep**. And I hope others will join me in lobbying,, call your local TV news channel, boycotting and if we have to, raise hell with all these companies, like you, Verizon and all the other phone service and phone making companies to change the 14 day return policy like Srpint and AT&T...as the Verizon rep stated about thier 14 day policy.
If you don’t change your policies, when and IF I buy another product from Verizon, if it glitches even the slightest, instead of calling in for help and getting the stall tactic rhetoric of restarting this and pulling out that to make it work right to stall me past the 14 days, I’ll send the **bleep** thing back 50 times if that what it takes to get a product that works so I don’t get locked into the purchase or the contact if I can’t get something that works.
I am furious and I’m not going to stop raising hell until you and companies like you start taking better care of consumers like me that spend their money on YOUR products.
If this next phone I get doesn’t work I’m going back to my HTC 3G. And I’m not done with you people. I’m going to do whatever it takes though legal means to see to it that you and companies like you change your **bleep** policies and stall tactics to keep us locked into products that are crap.
And another note to add: In talking with some of the reps at Verizon, when I ask that an email be sent to me to verify the conversation and I get: “Well we can’t do that”, you are lying. I did have one of your reps send me an email. The fact that you won’t tells me that you are trying to keep our conversation off the record so it won’t come back and bit you in the behind later. Your big company with all its technology can’t send an email…{word filter avoidance}. Its not going to stop me from waging legal war on you for the crap you put us through.
This was my 2nd post on the Moto forum:
I have spoken with someone at Motorola and they invited me to send in my phone to them and then 5-7 business days after they receive it they would send it back fixed or replace it. However, they would not send me a loaner phone and referred me back to Verizon for that…NOT going to happen.
We the people made these companies successful and pay them good money for their products; they need to treat us better when it is THERE product that doesn’t work properly.
I also addressed the update issue with the person from Moto, they couldn’t tell me what issues it will address or when it would be released, only that it’s going to happen sometime in Nov.
That is why I say this: If it doesn’t work right out of the box and there is 1, even 1 minimal hick up, I’m sending it back 50 times if I have to within the 14 days and I’ll keep doing it until I get one that works or finally get fed up with crappy equipment and go back to my 3G HTC and to hell with Verizon’s contract and Moto’s equipment.
Also I have learned talking with the person at Moto that it is ONLY Verizon that has set the 14 day policy and has nothing to do with Moto. Another bit of incorrect info I got from Verizon, and I quote: “We have to abide by the manufactures policies they set and we cannot change the 14 day policy…OK so who’s lying here, Verizon or Moto?
Doesn’t really matter, we the people need to take action and put a stop to this outrageous **bleep**. How? By sending these **bleep** things back the minute they don’t work, within the 14 days unless they change it to longer, like at least 30 days and don't let them stall us with their **bleep** over the phone.
And two, if we do have a glitch that we have to call in about because the product doesn’t work, the time clock starts over but our contract count down time does not if we have to have it replaced with a NEW product or decide we are fed up with the crappy product and want to cancel it all together and go back to what we had, within the 30 day period AFTER the last glitch we called in about. If we can get them to change it to 30 instead of 14.
That will keep them and the manufactures of these products on their toes and stop selling us crap that they later have to fix. It should work out of the box and if it doesn’t 30 days down the road, there should be no issue in replacing it with a NEW product (NOT a refurbished one) and the countdown times starts again.
If any of you know some powerful political people, you need to ask them to start writing some new laws about this stuff unless these company’s police their own first and take care of these issues, but because they are making gobs of money off us, I doubt they will, so we have to force the issue and MAKE them do it though laws.
To add:
I'm not done with you Verizon. If this next Bionic doens't work and the update in Nov. does not fix it I'm sending it back and going back to my original HTC and canceling the NEW 2 year contract. Your CELL server is by far the best, the equipment is not. And I will not and should not be held to a 2 year contact if you cannot provide me with a product that works.
You really need to change your policies on your own before we the people make it a law. Take the initiative and make it right.
You want to be the best company out there, then don't follow Sprint or AT&T, be your own company and don't tell us on the phone that "All companies are doing that"...are you as lame as all the other companies out there or can you stand on your own and be the best?

Update:
The “CS supervisor” at Verizon still cannot arrange for me to take back $100 of worthless accessories if I send the 3G Bionic back…
So, as the last poster stated, I did cancel my other two lines with Verizon and went to AT&T (I’ll save $400 per year) and canceled my Hot Spot (a saving of $360 per year); A loss to Verizon of $1,236 per year, so I will recoup my expenditures if I send the current 2nd 3G Bionic phone back. I get 4 bars with AT&T and only 2 with Verizon at my location...hum...imagine that.
I may just be a little cog in the big wheel but if enough of us did this, and we should, it would get their high and might attention that we customers are not going to let them Lie to us or as the CS super said, “miscommunicate” pertinent information that effects our buying/spending decision and drags us out past the 14 day limit.
The final word on any update is that there isn’t one anyone can talk about or knows about, but it seems that all the techs at Verizon have the same problem with their droids; they activate the Airplane mode, then deactivate it and the 4G will come back. That’s all dandy unless when you get disconnected from the internet it closes out important things you were in the process of doing…isn’t that special. Very lame Verizon, very lame.
I’ve done a lot of research on Version’s Androids and it appears that ALL of them since they’ve been out have this same problem with the flipping from 4 to 3G and other connectivity issues…so it’s not a MOTO thing unless MOTO has built a problem product…it’s Verizon’s towers or signals etc. No one has figured it out and neither has Verizon or we wouldn’t have these issues.
And the "jargon" I get from Verizon that MOTO is being very “secretive” about the update is laughable...the real reason I believe they say this is because there isn’t one. Every other company out there in the tech world that knows what the problems are let people know that they are going to release an update and the issues they are working to fix…the “it’s a secret” is a sly way of putting us off because they don’t have any freakin idea what the problem is and how to fix it.
I will say that WHEN this Bionic works like it is supposed to, it is awesome. My biggest issue with this company is there deceitfulness and not telling us the true story up front and their lame 14 day limit...but I understand why that was put in place, their equipment only works for 14 days then takes a dump. So I doubt they will ever change it back unless they grow a pair and start selling good equipment that works out of the box.
They should be very up front about these issues BEFORE the customer signs on to a new two year service contract; miscommunications like these that have a bearing on money the customer is going to spend and contractual requirements they will be bound by…in other professional occupations, is considered a criminal offense and the sales people that commit this offense are dealt with by imprisonment and loss of licenses.
Why should Verizon be treated any differently?
So for future buyers, beware that when you sign on to a new 2 year contact and put out some bucks for this 3G Bionic, it will work sometimes but don't look to Verizon or MOTO for any solution, they don't have one.
Enjoy the phone, when it works, but expect significant problems that WILL happen regularly (flipping back and forth from 4-3G, disconnects from the internet when you get notifications or when it flips from 4 to 3G, battery not charging when you are connected to your computer, etc.), returning the phone will not fix the problem because the problem is not known to Verizon or MOTO. The techs will tell you do disconnect the battery, the SIM Card, get a new SIM card, restart and/or do a hard factory reset. None of this works.
And if you don’t want to get locked into another 2 year contact, understand that your 14 day count down starts the day they send the phone to you, not the day you activate it, so that means that you really only have 12 days to try it out before you return it the post mark on the fed ex return package cannot be one day past the 14th day or you will be on the hook. And don’t forget to also return the accessories to store before the 14 day marked on the receipt about 12 inches from the top (it is not in bold so look very close at the date at the top also) if you buy them at a Verizon store.
If you replace the SIM card, as I did, don’t let some rep that isn’t paying attention to your file notes tell you that your 14 day count down is later than sooner, they (the reps) get confused or whatever they do, but they look at SIM card activation and not when the phone was sent to you or for that matter when you activated it.
I’ve been under a lot of “miscommunicated” information from the start with my first 14 day 3G bionic so although I’ve done a lot of ranting here, I hope my information helps others not get stuck or at least you will go into this with eyes VERY WIDE OPEN.
It has been 2 years since I looked into any new phone and I was not aware of all the NEW scams, trickery and deceptions Verizon has taught their reps and supervisors to use on us, but it makes sense, their equipment is so faulty they had to figure out how to keep the money coming in.
DO NOT TRUST VERIZON to be helpful, they are there ONLY to lock you into contacts and stick you with equipment that they and their manufacturer cannot and do not know how to fix.

Concerning: VGA monitors using an Aluminum Powerbook G4 PowerPC 2004 15"-screen 1.5Ghz The DVI (converted to VGA) video output stopped working on this computer after 9 years of service. This raises question 1: Is there any way of fixing this? I've tried

Concerning: VGA monitors using an Aluminum Powerbook G4 PowerPC 2004 15"-screen 1.5Ghz
The DVI (converted to VGA) video output stopped working on this computer after 9 years of service. This raises question 1:
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Question 2 (related):
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el7

Thanks for the useful feedback, Knucklesmac. I agree. I must have blown something on the logic board -- because I had a faulty old KVM switch that would not switch between computers without some nasty hot-plugging/unplugging the VGA video cables. (wince!). It's like when Dizzy Dean ruined his arm because a line drive hit him in the foot and he readjusted his mechanics around the injury. I take the blame because this has been a great computer, and does not deserve any blame.
If it will help anyone else reading this thread, C2G (née Cables to Go) has some interesting ideas for still getting external video out of this computer:
-USB-to-VGA
http://www.cablestogo.com/product/30545
-Convert s-video or composite video signals to high resolution VGA
http://www.cablestogo.com/product/40971
The price range is $75-$85, which doesn't make horse sense to me for such an old computer -- which has a lot of life in it anyway, because its own 15" monitor is not chopped liver.
el7

PSS: Password Self Service: No "Admin Defined Questions" available for security question registration

Dear Experts,
I have configured PSS as below,
Activated "PSS" in connector configuration.
Configure PSS as per SAP note.
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After this when I try to register new user with "Admin Defined Questions" I do not get any question to select, it comes as a blank field. But I can register with user defined questions and can reset password as well as get mail for the same too.
Questions:
How to deactivate "User Defined Questions" option?
Why I am not getting "Admin Defined Questions" for security question registration?
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Hi Friends,
Any advice on the same.
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This is a peer-to-peer support forum. If you want to get a message to Verizon, you should contact them directly via one of the options on their Contact Us page.
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
"All knowledge is worth having."

I think pesimo customer service three days, I'm looking for someone I can ayudr activation problem with my CC and can not find anyone who can help me.

I think pesimo customer service three days, I'm looking for someone I can ayudr activation problem with my CC and can not find anyone who can help me.

Online Chat Now button near the bottom for Activation and Deactivation problems may help
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New service - Email alerts for critical BC incidents

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We've just set up a new service that can be used to receive email alerts during BC incidents(at the start & finish of the outage).
To subscribe you need to go to our system status page (http://status.businesscatalyst.com/) and on the right hand side you can find the "Subscribe to essential updates via email" link.
Although we hope that we'll rarely need to use this service, I believe that this will help us communicate better and keep us tightly aligned during the most critical situations.
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Hi Barbara,
I do apologize for the problems experienced this past few days. We have been doing our best to communicate in due time the information that we had available, but sometimes things just don't line up properly.
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I want to stress yet again that we find your feedback extremly important. We have not, and will never delete any messages from the forums, be they public or private forums. We are sorry if this has happened while the thread has been locked, and our team is currently looking into why that post has been deleted.
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Solved!
Go to Solution.

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Point number 5.
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So far the only solution that seems permanent has been to replace the phone. But even so, it's the luck of the draw to recieve a functional phone, and not another faulty one.
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Are you allowed to return devices within 14 day policy with cosmetic damages

Hello,
Are you allowed to return devices within 14 day policy with cosmetic damages?

From: Return Policy & Early Termination Fee - Verizon WirelessTT
At our discretion, we may decline your return or charge you a fee for a missing item, or for items that we determine are damaged or require service. If you return and we accept your merchandise within the return period, we will refund your purchase price, subject to the restocking fee.

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I had major issues with the iPhone 4s battery, however it’s resolved.
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Hi,
When I start Server Admin and go to Computers & Services and click on my
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"This server contains new or upgraded services that need to be
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Hi,
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Customer service launch day

Hello,
I participated in the new iPhones launch day sept 19 2014 at one of your store. I arrived at 4:20 am and got a great spot in line with my fiancé. We planned on trading in two old iPhone 4 8gb unfortunatly we left our phones at home on the dresser. Before the store opened the managers and reps came out to gather all of our information. While that was going on I was talking with a manager and informed him that we left our trade in phones at home. I asked if I can leave my spot in line (while my fiancé waits there) and go retrieve them I live 15 min from the store and had my paper with my number on it. I was told Not to leave my spot. So I asked if I could pay for the phones and leave them in the store so It isn't a completed transaction so I can go get the old phones for the store credit. He said that's not nessary as long as I bring them in I can get the $200 dollars off of my credit card Instead of a gift card. I go back on sept 20 ( less than 30 hrs later) and I tell the rep waiting on me that the manager said it can come off my credit card and the rep said no problem. The rep calls the same manager over to find out how to do it and he says it can't be done. I remind him that he said I could and he gives me attitude. I was being perfectly polite to him and he gives me attitude. So He says I can either apply it to my account which i split with my family or take gift cards. I took the gift cards being that was the only option. I am fed up of customer service in America and can't understand how people with attitude problems receive manager positions.

Thats not the point. A little communication to people standing in line would have sufficed. Yes I was aware they were in short supply. I would have been ok if I would have found out they were sold out while standing in line. Everyone had sheets with the phone they wanted, not a lot of effort could have been taken. But to wait an hour after finally getting IN the store and after my number has been called to find out they are sold out is lame. And then for a manager to argue with me after that is pretty unprofessional.

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Requirement: To add the new service catalog columns because of the new patient classes.
I have added the new service catalog columns. Price revision for all the services with the new time interval.
Service - xxxx has two intervals
1st Jan 2000 to 31st dec 2004 (10 columns prices maintained)
1st Jan 2005 to 31st dec 9999 (20 columns prices maintained)
from NT03 => I can see only the last time interval. It is a bug or the feature of SAP if the columns are different it shows the last time interval.
During the service upload, it doesn't enhance or adjust the service master columns for the first interval.
My customized solution is to edit the first interval and save it in the program, then it will adjust the columns.
1st Jan 2000 to 31st dec 2004 (20 columns prices maintained)
1st Jan 2005 to 31st dec 9999 (20 columns prices maintained)
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2) Is it a standard or a bug that SAP shows last interval if the intervals has different columns.
3) When you add the new service catalog columns. Should the start date can be back dates to the original column start date or it should be the cutover date.
Thank you.
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from NT03 => I can see only the last time interval. It is a bug or the feature of SAP if the columns are different it shows the last time interval.
Please look at the content of the field Valid from. Depending on the date you choose the correct interval should be displayed.
The use case "add new validity period" to an already existing service (e.g. to reflect a basis price change) is quite well covered in the [Service Master documentation|http://help.sap.com/saphelp_erp60_sp/helpdata/en/3c/0ebc3959d39c39e10000000a114084/frameset.htm], chapter [Delimiting the validity of the Service Master|http://help.sap.com/saphelp_erp60_sp/helpdata/en/39/0b7b08df3011d189fc0000e829fbbd/content.htm] .
The handling of columns is documented [here |http://help.sap.com/saphelp_erp60_sp/helpdata/en/06/810a88dae311d28f330000e835340c/content.htm]as well.
Regards
Claudius

New service 30 day policy question

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