New Services Taking forever to be connected

Question

BT's disgustingly poor level of service - worse than a 3rd world country's debt.
Constant lack of any level of professionalism or ability to provide the service that we as customers pay for. This has been since day 1 and we have been with BT now for more than a couple of years.
Started when we first signed up with BT in Jan 2011, we order our phone line, broadband and BT Vision with BT. Booked appointment and it took several weeks for phone line to be set up and then several more for broadband and BT vision and was constantly us chasing - never BT. Utterly useless.
Then in December 2012, we renegotiated a new contract to stay with BT. Unfortunately we were flooded at our property just before XMas and made homeless. Then in Jan 2013, we found a new property and in early-mid Jan we advised BT that we were moving on Feb 1st and an order was placed to move our services to our new property and we were advised that this was all fine and there were no issues.
Then we moved into our property on Feb 1st, lo and behold no services (typical BT incompetence) despite us checking the progress of this several times before moving in. So since then, we have spent several hours on the phone to incompetent BT from our mobiles I may add trying to sort this out being transferred from department to department. Despite assurances that all was sorted and phone would be up and running within 24 hours, it never was and only us chasing did anything happen. Now eventually our phone is working, but it is the wrong phone number and still broadband and BT Vision still not working.
Now today, we have been told once again that our phone number will be changed to the correct number within the "usual BT 24 hours", Forgive me if I don't seem confident about that. We have today been told that the orders have been utterly messed up constantly by BT - no Sh&^(&*^% sherlock and that because of that our BT Vision and Broadband will be at least another 5 working days which is going to be 2 weeks after it all should have been done and still no guarantees that this will be done then either.
And BT have the cheek to ask us to complete satisfaction surveys and advertise that customer service is their focus yet getting through to someone takes forever and then you are transferred from department to department till you eventually get sent to someobe in India, and it doesn't matter who you speak to - you are all incompetent and never sort the issue even when it is us constantly chasing. And everyone is always sorry, but no-one ever fixes it. So given this we now face, what are you going to do to fix it - this should be a priority.
BT you are useless, utterly incompetent and a disgrace to call yourself a business.

Answer 1

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