New SKYPE Manager

Decided to try the for business 7 day free offer. I could not tell if I was on business or personal. Lost call at least 3 times. Call was with myself and 2 others--admittedly one was in Australia. Duration was about 25 minutes. How can I find out if I was operating in biz mode or personal?
Ed

Plus I can't work out how, as an administrator, I can add a feature such as call forwarding to a member's account.
I've spent an hour or so wrestling with this. Baffling.

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Change manager to admin in new Skype Manager

I've logged back into Skype for Business and then Skype Manager for the first time in a few weeks and the user experience is quite different. I want to change a member into an admin but can't seem to do this and the documentation and information in support forums is out of date.
Please advise.

Plus I can't work out how, as an administrator, I can add a feature such as call forwarding to a member's account.
I've spent an hour or so wrestling with this. Baffling.

Switching users between Skype manager accounts?

My project was recently moved from Ireland to NY, and as a result some of our employees set up on a Skype Manager account through our Ireland office have had their credit balance deleted. The administrator for those accounts no longer works with my company. We are thinking about creating a new Skype Manager account through our NY office; would it be possible to switch the existing users on the old account to the new one?

Hello MCarlson. I believe you're asking to take a user off of a Skype Manager account. It's fairly easy, goto the Managaer Account using the users name incharge of it. In the top right corner you want to click Account > Account Details > Delete this Skype Manager. If this is what you were looking for, I hope it helps. But if not, message back and I'll find another solution to your problem.
Beowolfv
Regards,
Beowolfv
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Skype Manager only supports adding new business ac...

From the help doc on skype, it seems like there are two options for adding accounts to your skype manager: 1) creating entirely fresh business accounts and assigning those to your employees, and 2) inviting your employees' existing skype accounts to your skype manager.
For the life of me I cannot figure out where in the interface to do option 2. This is the one I really want.
Can anyone help me??? Screencap, or verbal descirption, or an explanation that it has been removed? I am at a loss.
Thanks in advance,
-katie

If you are located in the U.S. you cannot add normal non-business created Skype names to the Skype Manager.
More here: https://support.skype.com/en-us/faq/FA10522/How-do-I-invite-members-with-personal-Skype-accounts-to-...
About Me You can also use a IP Camera as your camera for Skype video Example Instructions

I hate the new skype and i wish i culd go back to ...

My Skype got updated to the latest version(7.0) and I absolutely hate it.I use Skype everyday for at least 3 hours to talk to my friends and the new version is just awful and I cant keep using it. After about 6 hours on the new version I decided to downgrade to the prior version (6.2) winch I think was Skype best for now.It didn't work well (I couldn't read group messages unless I was managing the group and the chat was a little buggy) but I dint care because anything is better then the new 7 version.
Today for some reason it log me out of Skype and I couldn't log in into the old Skype so I had to update to the new Skype which made we very upset.
I do realise that the old Skype was old and the devs tries to make it look newer by following the win8 trend and that some people will like the new Skype and they are not as conservative as i am so i suggest the simple solution of giving people choice. Make the new version the default layout but make it possible to change it in the options so users which don't like the new UI can revert back to the good old one.

The new Skype is probably designed to match the Windows 10 style and feel over all three platforms it will be running on.
Skype versions below 6.16 (or 14 ) is retired, 6.2 is below so you cannot log in using that one.
This one however will:
http://download.skype.com/msi/SkypeSetup_6.21.0.104.msi

Some questions about Skype Manager and Skype Conne...

Hallo,
I found one of your post:
That, if I have some questions I may contact with Contact our solutions team
Sadly that link wont work...
I have few questions and also I contacted with Microsoft support, but sadly they wasn’t able to help me. Only what they suggests, that I may contact with Skype Team trough to Forum, or Facebook...
So, I choose first one and maybe you can help me, or redirect my question !?
About my questions:
As I understand Skype for business is just name what contain two free software, like Skype manager and Skype connect. Also those are free, without charge ?
Also I read that there are two different accounts, like Premium and regular one. Premium contains some benefit. So, If I use that Skype for business manager system to I may or can add some premium accounts for some my staff and leave others with regular account ? I don’t have that manager systems installed jet, but what I read, I understand that I maybe just split credit - or is there way how I may also share regular and premium conots ?
Also, Right now my customers have 25 workers, but what - if soon my another customer also want to use Skype Service, and he have 50 - 100 workers ? Will be there special price for different amount of users on one firm ?
And at last, firm who I represent right now are using Elion VoiP (Elion, is Estonian ISP) service, trough to xLite program.
Sadly that one wont work properly, it will hack, or you cant hear other people and so on. With, Skype everything works fine. So, if he will starting to use Skype manger and will make account for every workers (sips) can he bound those sips with same VoiP numbers what he will use right now with Elion ? Or if not, is there some way how to redirect those numbers (to lose those numbers, is sadly out of question) ?
I hope, you can help me guy´s.
Best regards
Rainer

Tere Rainer,
indeed we don't have the solutions team offer any longer. Let me try to answer some of your questions here.
Skype Manager and Skype Connect itself are free of charge. But obviously you can purchase and distribute paid products via Skype Manager.
Yes, you can freely distribute Premium subscription to Manager group members and leave others without. You can do the same with all kind of Skype products, e.g. Skype numbers, calling subscriptions etc.
There are no discounts with Skype Manager purchases. It's a tool to simplify administration.
Unfortunately you cannot transfer numbers to Skype connect. For more details on which features are supported and how they work please have a look here: https://support.skype.com/en/faq/FA10549/what-is-skype-connect-and-how-does-it-work
I hope my answers could help a bit already.
Tervitustega Mustamäelt.
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Migrating to new Skype id + importing 1200+ contac...

Hello,
I am new here to the forums however a long time Skype user. I recently ran into an issue which at first I thought would have been a minor infraction (mainly from my misinterpretation of bulk contact requests) but now has snowballed into a big problem.
I recently decided to migrate from one Skype account and move over to another. Following the normal Skype contact backup and import process, I proceeded to move my contacts over to my new Skype. Once I was sure everything was ready to announce my transition, I then updated the profile on my old account whereas I had changed both my Skype display name and Skype mood with updated info to suggest my contacts to start adding my new account.
While still logged into my old Skype account, I then opened a second Skype instance to log into the new account. From there I was able to welcome contacts as they added my new Skype account (since the process is "instant" from the receiving end after importing - I didn't want to be rude and ignore anyone lol). There were about a dozen contacts that I had clicked the "Resend contact request" link per chat window as needed (to get my "regulars" added back quickly).
By now a few hours had passed and my numbers were slowly growing. I knew I had a ways to go considering having 1200+ contacts, I assumed it would take a while. I also sent out a tweet about it to let my followers know of the change. It was a little more than 3+ hours in on my new account that I had experienced the infamous automatic sign out. After confirming by attempting to login on Skype.com, performing the password reset, and starting the account recovery process, I knew at that time my account had been restricted. I then submitted the support form for ownership verification and later discussions started with a support agent. I had explained my situation (but in greater detail than what I've shared here in the forums) and even re-read the Terms of Use just to make sure that I hadn't overlooked anything and concluded that other than an influx of contact additions (as my interpretation of the process for importing contacts was that incoming requests weren't considered bulk as I wouldn't be sending requests but rather receiving them) that I hadn't violated the Tou policy. I was later given a generic response with that familiar "canned" message response.
The message lightly describes how Skype protects my privacy and security by restricting accounts as soon as they receive information of suspicious activity. In the message, it declared that suspicious activities had happened in accordance with my current usage of which is dependent in Skype's Terms of Use via "http://www.skype.com/en/legal/tou/" and that my account will be kept restricted.
I felt this lightly made decision to be unfair considering the events leading up to it's restriction. I was very truthful and sincere when I made my case but felt it had fallen on deaf ears. From here I then decided to not give up and tried the live support chat session as an alternative measure. I presented my view of events, describing everything I could remember and to my surprise, I was greeted with a lovely support agent that handled my appeal. About mid-way through the chat session, just after letting the agent know I had added the few regulars using the "resend contacts link" per chat window, the agent told me that I should only add 1 or 2 contacts a day. I was bothered by having to be limited by 1 or 2 a day but simply replied back that I would do just that. Nearing the end of the chat session, I was then instructed that the agent would handle my issue and email an update shortly thereafter. She was really pleasant to deal with.
The following email was the response I received...
Hello <NAME REMOVED>,
Thank you for contacting Skype Customer Service.
I understand that you were not able to use your account. I apologize to hear about the experience. Let me help you out the best way possible.
To inform, Skype has strict security measures that are programmed and systematized that sensitively detects any unusual, out-of-ordinary and suspicious activities on all accounts. Once there are activities detected which are not aligned with our Terms of Use, it automatically restricts the account for safety and security measures on our system and for the users itself.
After we verify the ownership, this is the time that will intensively review the account. We check the reason for its blocking, or what were the cause. We take considerations with orders, payments methods, calls, SMS, log-ins made, IP used, reports by other users, Node, device used, email address, webID's, Skype Manager, etc. Everything is actually recorded in our system.
After careful review and investigation, we follow certain protocol, process and procedure if account can be subjected to lift its restriction. However, in your case, it is regretful to advise that we will keep the accounts restriction as per security measures we have here on Skype.
We at Skype value the security of all accounts very highly and as such we are only able to reinstate the status if our process permits. Given the mentioned situation, we highly recommend for you to create a new account for you to enjoy Skype's services again.
You can also take time reading our Terms of Use to check what things can affect account suspension and to serve as a guide so that you won't get the same issue in the future again.
Hoping for your kind understanding.
Best regards,
<NAME REMOVED>
Skype Customer Service
I feel that I've reached a dead end with Skype support. I explained how I cannot create a new account as the name was directly tied into my online presence and simply changing to a different name on a new account was simply out of the question. Not to mention that if I had done so, we would most likely end up right back in the same predicament that landed me with having my account restricted. I had even asked about alternative methods for importing mass contacts to not trigger an automated system check that might deem it suspicious but was not given any recommendations (aside of just creating a new account). What I found curious about all of this happened to be how it was just the one account that had been restricted whilst my old account remained active and still signed into Skype.
I am unsure with how to proceed which is what brought me here in these forums. I've spent the past several hours reading related threads and posts while searching for an alternative method but I've since felt that I've exhausted further action to take.
My platform is Windows 7 64Bit w/SP1 and use both the latest 7.x build of Skype and on rare occasions, 6.21.0.104. I have no trouble logging info my old Skype account. If you need additional information, I will try my best to provide. Please accept my thanks in advance for any advice given, it will be appreciated.
-w
Solved!
Go to Solution.

Hi there,
I signed up for a skype account few days ago. I added $30 credit to the account. Yesterday when I wanted to use the service my account was blocked. When I login I get the message '' You are currently restricted from purchasing services or redeeming vouchers. Please contact Customer Support to review your account status.'' I used the customer service support and they sent me an email exactly like the one wwwroot posted it in this topic:
''Hello Jerry,
Greetings from Skype!
We understand that you were not able to use your account. We apologize to hear about the experience. Let me help you out the best way possible.
After we verify the ownership, we intensively reviewed the account. We check the reason for its blocking, or what were the cause. We take considerations with orders, payments methods, calls, SMS, log-ins made, IP used, reports by other users, Node, device used, email address, web ID's, Skype Manager, etc. Everything is actually recorded in our system.
After careful review and investigation, we follow certain protocol, process and procedure if account can be subjected to lift its restriction. However, in your case, it is regretful to advise that we will keep the accounts restriction as per security measures we have here on Skype.
We at Skype value the security of all accounts very highly and as such we are only able to reinstate the status if our process permits. Given the mentioned situation, we highly recommend for you to create a new account for you to enjoy Skype's services again.
You can also take time reading our Terms of Use to check what things can affect account suspension and to serve as a guide so that you won't get the same issue in the future again.
Hoping for your kind understanding.
Best regards,
Leo L.
Skype Customer Service
Visit Skype for more updates, news and tips ''
Myself I feel I reached a dead end. What will now happend with my credit ? It feels bad that I might loose the money I already added to the account. Also I believe I don't qualify for live support chat. I don't find a link to live support chat. I can not speak live with a person. I feel that they are not trying to solve my issue. I replied to this thread because I received an exact email from skype customer support.

Skype Manager Difficult to FIND?

I hadn't used Skype Manager for a while, and went to www.Skype.com to access it. Logged in as myself, and I am set as a full administrator for our business account.
Why isn't there an obvious, prominent link after I login, to go to the Skype Manager web app???
Annoyingly the only appropriate sounding link, "Skype Manager" in the "Account Details" list, only lets me edit a few obvious settings about my personal account's visibility in Skype Manager - it takes me into a "Skype Manager settings" area which looks sort of like Skype Manager (but isn't).
Looks like there is no link from my account to the real Skype Manager web app, and I need to just know the URL "manager.skype.com".
Would be easy to make this much easier to use...

Thanks for your feedback and i have to admit that I fully agree there's a shortcoming of the new Skype web account page. I've shared your suggestion with the product team to consider adding this link in a future upgrade to the web account page.
(Internal reference: PORTAL-1337)
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Can I assign subscriptions with Skype Manager?

My company wants to implement Skype for cost reducing, but there is an important issue I couldn't find the answer for: can I assign subscriptions with Skype Manager? For example, I buy a 400-minutes subscription and assign this subscription for an user?
If that is the case, can I take the subscription back from the user and give to someone else, or must I cancel it and buy a new one? And also, if an user is going to make 800 minutes in phone calls, in a land where there isn't a unlimited package, can I buy and assign him two 400 minutes subscriptions, or in fact as many subscriptions as I would like?
The best solution for me would be to have subscriptions that I can assign to users when they need it, and if in a month they are going to use less minutes, I can take that subscription and give it to another user.
Alternatively, I could have an account that many users would use, but at the same time and they would make calls at the same moment, and I don't know if Skype allows us to do this, both in computational terms as also in legal terms.
Does anyone knows the answers to my questions or could give me a suggestion?
Thank you for you time

Assigning subscriptions with S.M. is very easy but unfortunately some countries are missing on the list. For example I need to assign a subscription for one of my users registered in SM, which allow make calls to cell phones to Ukraine at lower rates. It's not possible because there is no Ukraine on the drop down list. Could someone explain me why?

Unable to access Skype Manager

I've been unable to access Skype Manager for 8 days now. My account works fine to log in regularly via the skyep app (to make calls, chat, etc), and I can even login to the skype site to change settings for that account. I just can't get into the Skype Manager. When I do, I see an error message (screenshot below) either after I'm prompted for my login credentials, or immediately upon clicking the Skype Manager link if I'm already logged in.
When I chat or email Skype support, they either claim that it's working fine, or they say that a "specialized department" (they always refuse to name the department when I ask) will take care of it and email me. The email invariably arrive a couple of days later telling me that everything is working fine, and if for some reason it's still not working, I should contact Skype chat support.
I tried reaching out to Claudius at @SkypeSupport via twitter and all I got back from him were these two non-specific and not-helpful tweets:
@mdavep I just successfully logged onmanager.skype.com in using IE9. Which browser are you using and which error do you see? ^CH
(when I answered his question he did not reply)
-and-
@mdavep Which page are you trying to login? Your web account page is here:skype.com/go/myaccount ^CH
(when I answered his question he did not reply)
My business is suffering as a result of these problems, as I am unable to reassign phone numbers to my sales teams and make changes to my tracked numbers for my ad campaigns. I'm probably losing about $250-$500 per day that this is not working.
Screenshot:

We've identified a login problem with Skype Manager and are working to resolve it as quickly as possible.
Sorry for the inconvenience (and confusion caused by my follow up tweet).
Unfortunately I can't share an ETA for the fix yet.
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Skype Manager pricing

Where can I find information about Skype Manager pricing? The end trial period is in 3 weeks and I cannot find some information.

So, the latest news - no plans to charge for Skype Manager usage. At least in foreseeable future.
Rejoice! :smileyhappy:
PS. In case anyone notices any references for paid SM - please post here. I will ask to remove such references
Добавляйте баллы, если моё сообщение вам помогло. Спасибо!
Возврат денег | Система обновления подписок | Заблокировали/взломали аккаунт? | Пропали контакты? | Не зайти в Skype/не добавляются контакты? | Не удалось загрузить базу данных?
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Manage multiple Skype Manager accounts

I am already the administrator of a Skype manager account but i want to set up another Skype manager account for another company I control using my existing skype profile? is this possibile?
If that is not clear, then what I want to achieve is to have one personal profile managing 2 seperate Skype manager accounts!

No, that's not possible.
One single Skype account can only be a member (administrators are members as well) of maximum 1 Skype Manager group.
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Account online # to skype manager and connect

hi, i have a skype number attached to my personal account. i have setup skype manager for my new business and i wish to use my personal number with skype connect and my ip phone system.
can i move my personal skype number to my companies skype manager to enable this?
thanks

Hi,
it's unfortunately not possible to transfer the number from your personal account to the Skype Manager.

Skype Manager missing Invite users option?

Hi. I'm working on testing out the skype manager for our business but it won't allow me to invite users? The option is just not there at all. The only thing it allows me to do is create new accounts. Anyone know why this might be?

Nowadays you cannot invite existing Skype users. It used to work, but Skype in their infinite wisdom unilaterally stopped the feature. Now you can only create new accounts.

Privacy on Skype Manager

I am looking to use Skype Manager for my business. As the administrator of the skype accounts, will I be able to view the calls my employees make and take via Skype?

Unfortunately, there are no privacy settings on Skype that can prevent receiving new contact invitations.
The only what can be done is to refuse the invitation and report the person for abuse.

New SKYPE Manager

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