New Software Update screwed up my Q5

Last week my Q5 conected to my WiFi, by itself!! and downloaded that new update. Many things changed that weren't a big deal BUT it also screwed up my view. By that I mean is "everthing" needs to be re-sized down to be able to read it. So if a text comes in, it is so large that the reply type bar does not show up. It's a bitch to have to try and re-size "every time" without hiting something unintended. I had it working perfectly. Blackberry!!! I want a fix for this or I'll ship it back and post the worst online rant you have ever heard.
If anyone has a fix for this that doesn't involve shipping it back, I'd love to hear it.
Cheers, with Canadian Beer. :-)
Solved!
Go to Solution.

Hi @dboppre
Thanks for reaching out about this issue.
To confirm, after upgrading to BlackBerry 10 OS version 10.3.1, your display was magnified. After turning off Magnify mode, the issue was resolved but after restarting your device the issue returned?
If this is accurate do you mind gathering logs for me as well doing a quick test and letting me know the results?
How to gather logs;
Open the Help App
Swipe down from the top of the screen, tap Create Report
Tap Save Log Snapshot
If prompted to upload logs, tap No
After doing this, open the File Manage app and navigate to documents\logs. Within you should see a file along the lines of bbswltLog<date>.zip.
Tap and hold this file followed by tapping Share and finally tap your email address. Send the log to the email address I’ve sent you via private message.
After gather logs, can you answer the following as well?
After turning off Magnify mode the first time, how did you restart your device? Did you press and hold the power button for 10+ seconds, or did you press the power button followed by tapping Restart on your display?
If you disable Magnify mode again and restart your device, does the issue come back again?
If the issue comes back, create another set of logs and send them in for review.
Thanks!
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