New to Infinity and upset.

I was pleased to receive a phone call saying I could at last get Infinity over 12 months after the first estimated date. I duely agreed to get Infinity installed. I received a BT home hub 3 and thought I was, as a valued customer, getting the best deal available for the cost. Whilst browsing for info on the home hub 3 the day it arrived I found out that had I applied on line , even on the same day as I did on the phone, I could have got the same deal at the same price and comes complete with the home hub 4!!! Why do BT treat loyal customers as second class citizens sending out dated technology to people who have paid over the years to keep BT in employment. When I rang sales they advised that the company working on their behalf have the right to send out whatever equipment they feel and to rub salt into my already open wounds was advised I could pay to have my hub upgraded. On top of this I would have to pay for the postage as well. I was asked by work colleagues for my impression of Infinity as several had received phone call from the team in Scotland offering them the same deal as I had but hesitated as the technology is new to our area. I have advised they order off the Internet and get the newest equipment as the pricing is exactly the same as over the phone. I cannot fault Infinity yet but lets see what happens when it becomes more popular on our estate, hopefully we will not lose too much speed. Grumble over..... I look forward to hearing from you as I am STILL waiting for an answer from Warren Buckley's team about this subject

gg is right. Updated is not necessarily good (BTTV?) and outdated is not necessarily bad (E-Type Jag). There's a body of informed opinion that the progression from HH1 to HH4 has been backwards as far as performance is concerned, though they have got prettier. The problem here is marketing, and these days that involves an unwelcome degree of subterfuge and deception; you have to keep on your toes to make sure all bases have been covered before you commit.
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Similar Messages

Infinity and online gaming

Hello
I am relativly new to infinity and was wondering if anyone could tell me why its so bad for online gaming?
My download speeds are virtually always 37.5mb download and between 8 - 9mb upload although upload drops sometmimes to slightly lower
http://www.speedtest.bbmax.co.uk/results.php?t=1333920063&v=15486878
http://www.speedtest.bbmax.co.uk/results.php?t=1333920583&v=15486955
however i always get loads of lag when playing on xbox live, to the point it is not worth playing, it gets worse than when I was on normal copper wire broadband.
I have also noticed that there is quite a delay before web pages open when browsing the internet in general, my ping used to be pretty consistent at around 17 - 20ms before I switched to infininty but now seems to jump around lot even going as high as 300ms on occasion.
my line profile seems to have set at 38.10mb which I am happy with, and the engineer who installed my infinity said that my line stats were excellent.
all this said then why do i seem to be suffering when using xbox live??

Hi Cameron
No I have been trying it with the wireless disabled, although on our old connection this wasnt an issues, myself and my son could both use our xboxs together on the one connection and still it was better than at presen
I didnt have the cable in the gigabyte port, I have now though, what does this port do?
Yes port forwarding set to xbox live

BT Infinity and to VOIP

i am new to infinity and whilst having a "chat" with zara on the bt website i was invited to chat and discuss my broadband needs. i had orange livebox, unlimited calls and unlimited voip calls via a bt phone in the livebox/router. zara explained i would still have the facility to make international calls (australia) with my new infinity hub. i cancelled my free internet service from orange and ported over...when the hub 3 was fitted the engineer told me there is no way you can make a call via hub??? who do i complain to because the muppets i speak to in delhi bangaloor and phuket are hopeless and promise to call at given times to resolve this matter but never do. i was clkearly mis sold this service (i printed the chat history which states calls can be made via hub)
q can i insist they resolve this and or provide the means to make calls via my new hub?
q2 could i piggy back my livebox router via the phone line if bt configure this....can that be done
i am fuming and would appreciate some feedback
yours
steve

The quick answer is no. The livebox is an ADSL router which will only work on that type of line.
This is an all to common problem, I would rarely trust call centres with this type of enquiry! And unless you have retained an orange broadband account, access to second line will cease anyway.

New Infinity and BT Vision problem solved - thanks...

Not a problem or a complaint this time, but a pat on the back for BT.
I received my new BT Infinity service today, the engineers were on time, professional and quick. After my Infinity service was active however I noticed I was getting a lot of V04 errors on BT Vision On Demand stuff. I checked the line speed, and all seemed to be great, I am getting over 42meg!! So why the V04?? I called BT support and spoke to a lovely lady who seemed to know exactly what I was talking about, and she had the problem sussed out and fixed in about two minutes.
It turns out the problem was due to a QoS setting on my profile. Over the last 18 months or so I had several times that my old ADSL broadband line speed would just dissappear to almost nothing, each time the BT support staff would push up the QoS in order to try and provide a good enough line speed for the BT vision to work. This setting was never fixed when my new Infinity connection was setup and it was causing problems, hence the V04. Problem appears to be fixed now, thanks for the quick resultion BT.

sjtp wrote:
One thing on powerline adaptors (picked up from a comment by another poster on the forum at some point).
Powerline adaptors should never be used on power surge controlled extensions.
Where possible, they should not be used on extensions.
They should not be plugged into the one half of a twin socket with a surge controlled extension in the other half.
Most people know the first two, but maybe not the third ~ I didn't till I saw that other post. It is quite natural to have all your computer equipment plugged into a surge controlled extension with the powerline plugged in conveniently next to it. When I read the other post I changed mine around; because of the layout I had to break rule 2 to do it and temporarily use a long mains extension for the powerline, but it still very considerably imporoved the powerline performance.
That said, the performance I was seeing even with the problem wasn't bad enough to stop streaming working.
They say that because it can hinder the performance, as some surge protectors destroy signal but some are fine.
If this helped you please click the Star beside my name.
If this answered your question please click "Mark as Accepted Solution" below.

I've just updated my iPhone to the new iPhone OS and now it won't work and iTunes won't recognise that it's there. I've uninstalled iTunes and reinstalled twice and it's not working. Please help.

I've just updated my iPhone to the new iPhone OS and now it won't work and iTunes won't recognise that it's there. I've uninstalled iTunes and reinstalled twice and it's not working. Please help.

I have not had wifi since November when I upgraded to the newest IOS version. I called the Apple help line and they told me some things to do and I tried them all and they worked for a few hours and then wifi shut off again. I kept doing what they told me and it worked for a couple more days and then I could never turn it on again. My blue tooth doesn't work either. I had to actually increase my data usage with AT&T becuase of this. When I did that in December I went to the Apple store and was told that it is a hardware issue and since my phone is out of warranty I would have to pay for a new phone because they could not fix the issue. My upgrade isn't up until June 2014 so not only do I have to wait for the upgrade and I am not paying for a new phone but I have to pay $10 plus extra a month on my cell phone bill because I was going over on my Data!!! I have been beyond upset about this and Apple is not doing anything about this nor did they offer up some way to resolve the issue because obviously it is not just some rare incident if several people are having this issue. Who knows how many people out there have had this issue and have not said anything about it. Now there is a newer update that I can't do because it requires wifi in order to download.
June can not get here fast enough and I may not go back to Iphone after dealing with this for so long with no help from Apple.

New BT Infinity order... Order tracking fails

Hello,
I ordered BT Infinity this afternoon, as my cabinet went live this Saturday. I gave my MAC code to the BT rep on the phone, and everything went smoothly. I have an engineer booked for 1st November between 8am-1pm to install Infinity and get everything sorted.
My only problem is that the rep said I could track my order at any time through the BT order tracking page, but it doesn't work with my reference number. When I type my reference number in to the "VOL011" box, and my postcode, I get the following error:
Order not found
The order details you have entered were for a cancelled order, which we are unable to display.
This could be due to one of the following reasons:
You no longer require the product or service associated with your order and have cancelled this yourself after discussing and agreeing with a member of our team
Our suppliers are unable to fulfil some of the requirements of your order and we will be contacting you shortly to discuss this in more detail with you.
If there is a problem with your order please be assured we will contact you directly to discuss this further. For any other queries, please call us on 0800 800 150
Opening hours are 8am to 8pm Monday – Friday, 9am to 6pm – Saturday/Sunday.
Should I be worried about this? The BT rep said I will receive my Infinity equipment on the phone on the 28th October, along with documentation of my new contract with BT. I really want this to go smoothly, as I have been looking forward to getting BT Infinity for literally over a year. I am aware that the order screen is probably just glitchy - as much of the BT member pages are at times, but I would very much like a member of the forum staff to check over my order and make sure that it's all progressing well. My tracking reference is useless, and it has got me worried! I only ordered the product 8 or so hours ago, so I'm hoping this is just a minor error with the website, and my order hasn't actually bee cancelled (especially after I went through all the effort of signing up over the phone).
Any help the Admins/Mods could provide would be much appreciated.
Regards,
Tim
Solved!
Go to Solution.

Hi Tim
I reckon by tomorrow (Wed) the Bt system should have sorted itself, if it hasn't there is no harm in ringing BT.
The VOL part of your order number indicates an order made over the phone.. so maybe even though the sales staff type the order as your speaking to them I suppose the system may take a while to synchronise things compared to an order made over the internet...
waffling a bit here am I not
If after phoning you are unhappy or worried then the way to get help from the BT Forum mods is to fill in a contact form obtained by clicking on one of their names.
Here is a form you can use http://bt.custhelp.com/app/contact_email/c/4951
Normally will contact you within 72hrs but it will depend on their workload... they will make contact.
Edit... I wonder if you've ordered a telephone line as well as Infinity?
This can cause a problem. Some people have had Infinity installed on the same day as the telephone line is installed others have problem with the line being installed but infinity cancelled or delayed.
It shouldn't happen I know but sometimes it's a problem.
On a further point I recommend you ask the engineer to mount the Openreach Modem on a wall. it's cooling vents work better that way.
And if your planning on using Infinity over a wireless connection then wireless "n" gives you the best speed.
It's easy to change your PC/laptop if your on wireless "g" you just plug a wireless "n" adapter into a spare USB socket.
Info on identifying wireless g or wireless n HERE.
Please Click On any Text in Blue as that automatically links to information.
PC (NDEGR)

Free Youview box for new BT infinity customers

Does anyone know how to get the free youview box for new BT infinity customers? Ordered new service on 12th Dec and called in later to check how/when I'll get the Youview box. The CSR told me that I had to call after the broadband was installed to arrange to get the box and I would have to pay £5/mo for the TV service but according to the BT site, it's supposed to be free for BT infinity customers and £5/mo for other broadband customers (+ the £49 activation fee for all customers).
As I understand it, the offer ends 31st Jan but my infinity broadband is not scheduled to be installed until this Friday, 1st Feb (after a whole lot of aggravation, wasted time, incorrect info and failed follow-up by various BT reps). I'm afraid if I call in afterwards, I'll be told that I missed the deadline to get the box and/or I have to pay the monthly fee even though I'm a BT infinity customer.
Since BT phone reps have been unreliable, can anyone provide info on this? Thanks for your help

I wasn't aware I had to do this when I signed up. So you're saying even though my line isn't installed yet and I'm a new customer, there's no way to get this if I didn't add this at the time of order even though I know this offer was active when I signed up? When I signed up, there wasn't an option to add free TV service for 12 months for Infinity so I didn't add the service offered at £5. Would BT really use loopholes and technicalities to avoid providing something they've offered and put up billboards everywhere to promote?

Infinity and older computer

Can somebody please help? We've just had infinity installed on a wireless network using the BT homehub. The Mac and newer laptop work ok, but the engineer tried to get the 2005 computer to work for over an hour and failed dismally. We've just been on the phone to the helpdesk, which achieved nothing either. (Gee thanks BT!)
I can't believe they've just left us like this or that we're the only people with an older computer!
Can someone tell me if we buy the Belkin n wireless usb adaptor will this effectively move our old computer onto the new n technology and therefore be able to pick up the internet through the wireless homehub. Any answers in non-techie language would be very much appreciated.

wireless b/g/n will work, just make sure the drivers are up to date. i have an old dell latitude laptop ( 600mhz processor 128mb ram ) & it still works with the hub. it connects with a pcmcia wireless card. i'm on infinity btw,so when they say it won't work well with old p.c.'s, all they mean is you may not get the speeds you are expecting.,but, even with wireless g,it is worth doing
free your computer, use opensource
i'm a linux user & very happy about it

Infinity and Anywhere

I recently ordered Infinity but a nice Irish lady rang to say that Infinity is not compatible with Broadband Anywhere. When I said that that I found that difficult to understand she commented that the issue is with BT's billing system.
When will this be sorted out?

Dear BT,
I'm also very keen to find out about this. Just had a lovely leaflet through from you telling me I can now get Infinity (and at less than Anywhere package), but I come on here only to find there's some non-technical "compatability" issue with my totally unrelated mobile phone.
Seriously BT sort yourselves out, because as soon as another company gets even close to your high uptime levels we'll all be off.
Look I'll tell you what, let me switch to Infinity and charge me a monthly fee for my continued phone use on top - that's fair, yes?
I'm very brand-loyal and a top of the range product user, I've had BTBBA, or Option 3, or whatever previosuly for nearly 10 years. I have BTvision. I want to spend money on a good new product: so stop trying to p*$$ me off and make me take my business and my wallet elsewhere.
Yours looking forward to this issue being resolved very shortly...

HOW DO I GET 'NEW LOOK' MENUS AND HD CHANNELS??

HOW DO I GET 'NEW LOOK' MENUS AND HD CHANNELS??
I have got a 5 yr old Vision Box (silver)... do you need a new box and Infinity to get all the latest stuff?

http://community.bt.com/t5/BT-Vision/Just-Cancelled-My-Contrct/m-p/645802/highlight/true#M36407
Oh, and you don't need to SHOUT! ;-)

Major problems with BT infinity and now no service...

Hi all,
I've been a BT customer for a while. I moved from Virgin Media and found BT to be fantastic. It was fast, reliable, decently priced and I was very satisifed as a customer. I used to recommend them to everyone. Sadly I am currently experiencing the worst of BT. It's not their products letting me down, it's a problem with customer services.
I had BT Infinity 2, Youview and a telephone package at home. I paid for my line rental up front and all was well. I was about to move home and so I contacted BT in plenty of time to advise of this. The new place didn't have a phone line but they offered to wave connection charges if I signed up to a new contract. No issues and I was happy.
Plans changed and I ended up not moving house. I called BT to cancel my home move. They understood fully and said that despite the service being stopped at my home they would reinstate it and cancel the installation at the other address. All good so far.
A day or so later I had a phone line, with a different phone number sadly, and BT Infinity back on at my current home address. Brilliant! I was happy.
A few days passed and I received a call from a BT engineer. He was outside the address I was at one point going to be moving to. I explained I didn't want the service installing there because I had not moved afterall and that BT were aware of this. He apologised and said he'd sort it. Sadly a few days later another engineer called from outside the address again. This happened a total of THREE times - so anyone waiting a while for BT engineers to install or fix your service, perhaps this is a reason as to why you're waiting so long with three cancelled appointments going to waste!
Finally I stopped getting the calls. I was told by customer services that my phone number would change back to my original number in a few days and that I could sit back and relax and nothing else would need doin. Lovely. Unfortunately that wasn't the case.
A week or so later the Infinity broadband stopped working.
I checked with BT, they told me that I had not had Infinity broadband since the cancelled move. I told them I had and that it was sorted by one of their overseas call centres, but they insisted I hadn't had it and that whatever this person overseas had done it wasn't right.
At the time of having the broadband it was coming through the Infinity port, in to an Infinity modem and in to the homehub 3 via the Infinity port. On top of that I was getting around 35-37Mb/s which is about right for the area I live in for Infinity. And finally, a few IP and speed checks at the time had confirmed I was indeed on BT Infinity. Despite all this the lady on the phone insisted it wasn't possible for this to have happened and I must have been mistaken!! Look at the facts, they speak for themselves.
BT then advised me that they had to now cancel all my services which would take at least 24 hours. Then I'd have to wait until Monday because nothing is done over the weekend, for a new order to be placed. I would receive a call on Monday, which to be fair they made and kept their word.
Now I'm in the situation where BT are sending out an engineer to install BT ADSL to my address. This will be a temporary thing for a week or so while they arrange to fit BT Infinity to my address! I pointed out this was a pointless exervise as my house has Infinity but they just turned it off recently after it working for a week or so. They ignored this until I pointed out I was using Infinity equipment and not ADSL equipment. Now they've said they'll send Microfilters to my address and I can remove the Infinity modem until they reinstall Infinity.
Add to the above that at one point I was also without a phone for a while and spent around 2 hours on hold in total on my mobile phone, which I get charged for, and you can see why I am quickly losing faith in BT. They've managed to turn me from a customer who loved their products to one who dispairs at the thought of having to spend yet more time on the phone to deal with a problem that BT actually appear to have created by not knowing what each department has done.
Each call I hear terms such as 'off line team' 'sales team' ' new order team' and I keep getting passed to different departments. I had at one point a call from BT on my mobile while I was on my landline and the lady on the mobile told me to hang up on the lady on the landline! They can't even be civil with each other it seems!
So here I am, stuck without internet and with a phone number that I don't recognise. My original number rings, but not at my house. Anyone calling me never gets an answer, where ever it actually rings.
Today I was told this whole problem is going to take yet another week, until at least a week today! And even then the solution at that point will be a temporary ADSL connection, not the Infinity product that I pay for.
The overseas call centre appeared to have it all sorted. Infinity was back, my phone was meant to change in a day or two. Then the UK team got hold of it, cancelled Infinity, ordered ADSL, turned it all off for at least two weeks and apologised a few times.
Although people are polite on the phone and I respect they are trying to help individually, nobody has taken ownership of my problem. I am passed from team to team, churned out the same lines on each follow up call and each time the delay gets longer and longer without actually getting the service I'm meant to have. This is appauling customer service.
Can someone at BT PLEASE sort out my account and turn on my services? It appears that everything physically works, but people keep turning things off for some reason and then doubting me when I say it was working.

Hi pebbleheed,
Welcome to the community and thanks for posting! Your post doesn't make great reading to be perfectly honest!
I can help sort everything out from here. To get in touch, click on my username and under the section "about me" you'll see the link to "contact the mods".
Please include a link to this thread when you complete the form and whenever we've received your details we'll take it from there.
Thanks a million,
Robbie
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
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I love BT Infinity and BT!

Hi all
So I had my BT Infinity connected with no issues whatsoever and the speed was amazing I was getting 65 - 70 Mb/s and I was loving it! But unfortunately after 5 months of living in the house I decided to move out (the landlord was playing dirty games....long story) So I moved to my friends. BT have installed brand new phone line and BT Infinity. The speeds again were fantastic (55 - 60Mb/s) but I guess I'm unlucky because after few months we was given a notice because landlord decided to sell the house. I have found a temporary place (got a room) and I rang BT to see if I can freeze my account because I knew I won't stay there for long and didn't want BT to install a brand new phone line. So the outcome was I cancelled my contract. After couple of months I finally found a dream house for me so I had a look on BT website to see if BT Infinity was available in my new house and yes it was so I ordered it and just 2 days after I moved in to my new house BT Infinity was installed with no issues and I can enjoy the fantastic speeds again (now I'm getting 60-65MB/s). I never ever had any issues with BT Infinity in any of the properties I've been living. The connection was always stable. I didn't experience problems like speeds slowing down, disconnections etc. I have to say I thought I will have such problems after my experience with fibre optic broadband from Virgin media because those problems were happening on daily basics and their customer service didn't see any problems with that lots of times when I called them they were shouting on me over the phone and always blaming my computer etc. I knew those broadband issues wasn't caused by me or my computer it was their fault.
I just want to say a big THANK YOU to BT for being so professional, helpful and for fantastic broadband ;-) I already recommended BT to my friends and I will keep doing it because BT is company that are really caring about the customer and are supplying outstanding service.
P.S
If you thinking about joining BT I can only say go for it! It will be worth every penny that you'll pay.

Theoldchap wrote:
My experience too. Engineer arrived on time replaced ageing line to telegraph pole. Fitted everything up professionally and quickly. 73Mb from outset. Used his own laptop to set up and test after requesting that I didnt want BT software on my computer. After suffering Virginmedia for 6 months its like night and day. Connection is fantastic. Even after 3hour power outage during recent storm speed was reset from 20Mb to 73Mb after 12 hours. My £50 sainsbury voucher didnt arrive, BT customer help replied in a few hours and sent one out. The add ons are pretty useless. BT mail is a nightmare to use via webmail although it works OK using Mozilla Thunderbird. Cloud is totally unfit for purpose. Netprotect (McAffee wouldnt touch with a bargepole). The Homehub 4 is a substandard piece of kit especially its wireless capabilities but I expected all of this. But the main thing I wanted was the superb unlimited, unthrottled, connection which I am delighted with.
Great review. Are you sure you're on the right forum?
You can click the white star next to this message if you think it was helpful.

BT Infinity and voice calls

Hi,
BT have called me, sent emails and now snail mail suggesting I take up BT Infinity. My fault, I signed up as interested a long time ago.
When I read the announcements, I infer that I need the new hub and my old hub voice phones will be so much landfill.
My problem is that I do not know what I am supposed to do if I want to speak to my friends and family. The latest letter from Warren Buckley even states "as a BT Total Broadband ... customer, you may not need to pay anymore for BT Infinity - as packages start from ..."
Ok, so I can have BT Infinity at no extra cost and my handsets are useless, how do I make phone calls without buying new handsets and more importantly which handsets do I buy (at no extra cost.
If this question has been answered in simple english, please just point me too it and accept my thanks in advance.
Yours tired and confused,
David

Hi I have recently changed from BT broadband with HH2 with a hubphone (which I bloomin' well had to buy off eBay).
Anyhow on THIS POST I wrote.-
So on BT broadband I had.-
1.5Mb broadband with 10Gb download cap per month. Anytime UK landline calls.
For £16 + £13.90 line rental. Total £29.90 per month.
And with Infinity I have.-
37Mb broadband with 40Gb download cap per month. Anytime UK landline calls.
For £18 + £4.75 + £13.90 Line rental. Total £36.65.
I'm actually paying £35.35p per month with the paperless billing discount.
Approximately an increase from £30 per month to £36 per month.
Therefore for roughly an extra £1.50 per week I get Infinitely faster broadband...lol with an additional 30GB download allowance.
I felt that was worth it, and am very pleased..... so far.
I have ditched the Hub phone and bought a second hand pair of cordless phones off ebay BT Freestyle 750 for £11.
That included the pp.
They are very good phones and have caller i/d which I have never had before.
So I am very pleased with the new set up and with the uplift to my Infinity option 1 for anytime UK calls I don't miss my hub phone at all.
Please Click On any Text in Blue as that automatically links to information.
PC (NDEGR)

BT Infinity and Wireless VPN

Since installing BT Infinity 2 days ago my Company VPN connection is lost every 10 minutes or so ("Secure VPN connection terminated locally by the client. Reason 412. The remote peer is no longer responding). No problems have been reported by other Company users and when using an Infinity LAN connection or even my mobile BB dongle I have a continuous, stable connection.
After repeated calls to BT who told me they didn't support VPN queries my VPN suddenly became stable for a while but I then lost the BT Vision On Demand. That has now come back after further calls to BT but so too has my VPN disconnect problem. This is definitely caused by BT's hardware/software settings but I get the feeling that nobody in BT IT Support has the knowledge to deal with the situation.
BT's Home IT Call Service help line was singularly unhelpfull (see also list of complaints on other threads) but most importantly does anybody understand how VPN connections are maintained between the client computer and remote peer in order to help me resolve this issue. Has anybody had a similar problem and more importantly found a soloution?
It is very worrying to see the number of queries regarding BT Infinity and I wish I had found this site before installing Infinity which will certainly be going back if it is not sorted in the 10 day cooling off period.
regards to all and hoping for help
Colin

Thanks for both of those. I tried replacing my HH3 with an HH1 but I think that because my service has now changed to Infinity the HH1 is no longer supported (or vice versa). Either that or the new main box that was fitted is not compatible with HH1
I have just had a 6 hour stable LAN connection to my Company VPN using a Cisco VPN Client v5 and so the router itself is working fine. It is simply the wireless connection to VPN that keeps stalling ever since Infinity and HH3 were installed. Wireless directly to the Internet works fine and so too does my BT Vision.
I am about to try the wireless VPN again now that I have finished work. What I find pretty frustrating is BT's lack of activity in sorting out the problem. I am simply told that after installation there will be a 'Transition Period' during which Line Speeds are being changed but what is the purpose of changing Line Speeds, Settings and Channels with no feedback from the user?
Thanks again for your response.
CY

BT Infinity and 21CN related?

Hi all,
Our local exchange was updated to 21CN earlier this year, and I was originally told (by BT) that after a possible hour of down-time, my connection speed should go to the maximum supported speed. I had to call BT to find this information out, there wasn't any communication to say the exhange was being updated or there'd be a change in connection speed.
A couple of days ago, we had some marketing through the post about BT Infinity and the super-fast broadband speeds of upto 40mb.
I called BT to ask if we could be upgraded to Infinity, but was told it's not available till March 2012.
I was wondering, if the exchange was updated back in March/April this year, why cant I make use of the 21CN until next year? If I go onto BT's site to sign up as a new customer, it shows 12mb - 20mb as a possible connection speed (currently connecting at just over 8mb, and always have done since broadband was available). Other ISP's show the same possible connection speed.
I did think it could be the router, but I'm still using the HomeHub (v2) and the exchange is about 5min walk from the house.

Try entering your telephone number (for most accurate result) into https://www.btwholesale.com/includes/adsl/main.html
To confirm the estimate the line could achieve.
If your on ADSL go into your router stats and look for the connection type
I was on the basic ADSL upto 8Mb (G.992.1) I contacted BT See THIS THREAD.
They put me onG.992.3 (ADSL2) with the hope the exchange would after a period of "training" then automatically move me toG.992.5 (ADSL2+).
However in my case due the long line length the change to ADSL2 did not increase my speed.... and therefore the exchange did not automatically move me up any further.
If the Checker shows you could achieve the 20Mb speeds then you could try as I did and ask the forum mods if they can get you changed up.
Infinity (Fibre service) is not related to 21CN.
SamKnows for example or BT Openreach may show your exchange now has infinity but the important thing is your Primary Connect Point (small local green cabinet) has to have a larger cabinet installed next to/nearby and yours looks to be scheduled to be Ready For Service in a few months time.
Keep using the checkers.... Mine was showing 30th Sept then on the 1st July Infinity became available.... but be aware it can go the other way... especially if the bloomin' snow arrives.
Picture of a small green cabinet (far right) with a typical Fibre Cabinet nearby with it's cooling vents
When the new Fibre cab is powered up you can easily hear the fans running, indicating that it may be Ready For Service or soon to be.
Please Click On any Text in Blue as that automatically links to information.
PC (NDEGR)

New to Infinity and upset.

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