New user creation in AE- user group not getting assigned

Hi All,
Here is a typical case, wherein when we create a new user with AE for the production system, the user gets created and the roles are also assigned but the user group is not getting assigned. The user group is being fetched from a table from the backend and all that is working fine. Infact in order to test the configurations we even created a new user in the production instance of AE giving the development system as the target system for user creation and in this case the user was successfully created and the user group is also assigned. The problem is arising only when the target system is production system.
Connectors are all working fine, but we are unable to think of a reason. Can somebody help us on this?

Hi Vani,
If you are provisioning the user group using user defaults, check that production system is selected in the user defaults configured. Configuration -> user defaults. You can define any user default system, but for perticuticular user defaults that is applicable define all the systems, in which you want user defaults to be provisioned.
Kind Regards,
Srinivasan

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New user creation in AE- user group not getting assigned

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