Next Approval not selected, workitem now in outbox and looks like 'hanged'

Hello experts,
There is an approval workflow that got lots of approval levels.
Lets say:
Level1 - 4 person
Level2 - 8 person
At level1, user can select any of the approvers of level2 to send their approved workitem to.
The issue is, the Level1 approver not selecting any level2 approver, the user just closed the selection box. Now, the workitem is appearing in the outbox instead of the inbox - looks like hanging to me.
Is there any way to continue the workitem?
Thankyou in advance

Check the workflow log. Probably the task is created without an agent. You can use transaction SWI2_ADM1 to find these tasks and correct them. You will need to change the container.
I would also suggest you change the workflow so if the user doesn't select an agent you will loop back and represent the task, so he couldn't leave it without selecting an agent.
Regards,
Martin

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