NHL Center Ice + NHL Gamecenter Live???

hi! I am a huge hockey fan...lots of my Canadian friends whom are on SHAW, TELUS and BELL in Canada are buying NHL Center Ice, and along with their purchase of Center Ice, they get a FREE subscription to NHL Gamecenter LIVE which is the online service provided by the NHL...you can watch games on your computer and mobile devices (iphone, ipad, PC..etc)...so, my question is, why can't we as Comcast subscribers get the same deal??....I think it would be a matter of Comcast getting the LOGINS for Gamecenter directly from the NHL....also, I sure hope Comcast will increase the number of HD channels for Center Ice this year...only 2 HD channels...I hear Directv has almost all the games in HD...kind of a joke..this is 2010! any insights? Thanks!

hey Blackhawk, i've been going 'round and 'round with Comcast about NHL Center Ice since Comcast only has TWO HD channels here in 2010. I'm near Detroit and I paid for the package plus HD box and was excited for the season to start since i bought a new HD tv. They have repeatedly told me "we are working on it" in terms of converting all channels to HD...this is a bunch of BS to me...what does it take? satellite tv has EVERY NHL and other sports in HD. If i had known this before i would not have ordered Center Ice...if you look at blogs all over the internet, you will see it's up to the Cable provider to give you an HD broadcast...Comcast just chooses NOT to. I keep insisting there is no way in *ell ALL the games are not being shown in HD by the network broadcasting the games. We are simply not getting what we pay for...and it's very expensive at that...COME ON COMCAST, GET WITH IT!!!

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NHL Gamecenter Live

Is anybody else having issues with the NHL Gamecenter Live app with regards to verifying your account while signing in? I seem to only get to the "verifying your account..." in the pop up screen while trying to sign in and not get any farther...? Perhaps Apple and Gamecenter need an update to fix the issue? Please help!

Yes, there is at least one other post here with that same problem.

NHL Gamecenter Live on ATV2 Freezing

I am able to watch NHL Gamecenter Live on other devices (iPhone, iPad, iMac and XBox) without any problem. But on the ATV2, the picture freezes about every 30 seconds to a minute. This lasts for about 15 seconds then picks up where it had frozen. I eventually have to exit and restart to get back to live action. I have tried connected to Ethernet and through WIFI and also have the same problem when watching through Airplay from the iPad.

The NHL decided not to stream any games via GameCenter LIVE for the 2012 playoffs; their official position is that NBC is broadcasting all of them nationwide (nationwide broadcasts are always unavailable on GameCenter), so there's no need for online streaming. It'll be back next year, but I've found the video quality for GameCenter to be *awful*. The NHL isn't taking online video particularly seriously, and charging *way* too much for a choppy video feed.
In fairness, I haven't tried GameCenter on the AppleTV yet (I ran into the same problem trying to reactivate my account that you did), but using a 2010 MacBook Pro to display their video on an HDTV was useless; the video would stutter every few seconds, making it really hard to follow the play.

NHL Gamecenter Live problems

Curious if anyone began to have problems with NHL Gamecenter Live last night. I was able to watch games through aTV2 until about 9:30 PM EST last night, and then, all of a sudden, when I go into the games option to attempt to watch live content, I get a message that NHL Gamecenter Live is currently unavailable. I can still pull up the other menu options, including standings and game highlights, but I could not pull up any of the late games last night. Any help or info on this issue would be greatly appreciated. I run Firefox 8, Windows Vista, and the aTV2 4.4.3 (3323) update. Thanks in advance!

I am seeing the same thing. I keep getting kicked out of GameCenter live and can't log in again.

Serious problems with NHL Gamecenter Live App

Refund for NHL Gamecenter Live.
I have been having countless issues with this seasons (2013) edition of NHL Gamecenter Live. Apple seriously needs to look at all of the complaints and negative reviews of this app and find some way to provide refunds to those of us that spent $50 to view NHL hockey. There seems to be no recourse for users who purchased this app/subscription and Apple needs to step in and 'make things right' for all of us that are suffering with this disaster of a product.
As an example, I can watch games on my iPad but when I try to view that very same game on my Apple TV, it says that it is blacked out in my area. Really? I can watch it fine on my iPad in the same room, yet it's blacked out on a device not 20 feet away? I can sometimes use Airplay and stream from my iPad to the Apple TV but the video lags so bad it's virtually useless.
Come on Apple, just look into this issue and notify all of us 'suckers' that bought this app as to the status of either getting it fixed or providing us all refunds of our $50.

The Gamecenter Live service on Apple TV is an absolute travesty. Likewise, I also am getting blacked out on games on my apple tv, where I can watch no problem on my ipad & computer. When I finally get through to a game, the quality is glitchy, the game is more than 2-minutes behind LIVE, and often cuts out.
I have been a huge supporter of Apple for many years, owning 3 MacBook's, 2 iPhone's, an iPad, an Apple TV and a handful of accessories. But, what has been happening to their products over the course of the past 6-months has me wondering when my time to switch will be. There are a lot of great competitors out there that seem to have a better grip on making things work, as of late. As a consumer, thats what I want, something that works.
Apple must do something for all the frustrations it has caused me and many others as of late, and it better be soon. Otherwise, I will be jumping ships.

Issue with buying subscription to NHL Gamecenter Live

Hello community! I'm in Australia and tried to subscribe to NHL gamecenter live via Apple TV but it says "no iTunes products are currently available for purchase in your geographic region". Is this because the 2013/2014 season hasn't started yet? I know it is available to Australia. Do I have to purchase the subscription from the gamecenter live website first? ATV does have the option to purchase direct through it's app...so I'm not sure why I'm getting this message.
Thanks.

I live in British Columbia, Canada. I spoke with customer service at NHL Gamecenter today because I wanted to purchase NHL Gmamecenter Live for the 2013-14 season via the iPad app. But when I tried, the app said "no longer available". I want to buy the season through the iPad app because I have iTunes gift certificates that I want to use, which is how I paid last season. Anyway, I was told that they do not know when the iPad app will be updated and that they, customer service, have been told to tell would-be subscribers to subscribe through their website. And then you can log into the app and you're good to go. So, if you want watch now (i.e. pre-season games), grab your credit card and head to their website. I'm going to wait for the start of the regular season to see if I can subscribe via the iPad app and use my iTunes gift certificates.

Why can I not get the NHL Game Center Premium to see live national games?

I am a Verizon Wireless customer with an iPhone 6, have the NHL app, and the NHL GameCenter Live subscription. However, it will not show live nationally televised games due to blackout. Verizon and the NHL both advertise that 4G Wireless devices may upgrade (for free) to NHL GameCenter Premium to have access to live national games.
I cannot find where or how to upgrade to the Premium option in the Apple App Store, or within the NHL App.
Can anyone clarify where I can go to find this?

I hope you've been enjoying your new phone, AndrewSC85. We want you enjoying this awesome NHL GameCenter application too! After downloading NHL GameCenter, the app automatically unlocks the premium features on Verizon 4G LTE devices. The only live games that are part of the NHL GameCenter Premium service would be live nationally broadcast NBC games. What message do you see when you are trying to access live games? What game are you trying to see?
JenniferH_VZW
Follow us on Twitter www.twitter.com/vzwsupport

How do I cancel NHL gamecenter ?

I just bought the gamecenter app just to find out that all my games are blocked out now I can't cancel it !!

I would contact customer support for NHL Game Center. If they refund your money it should be credited back to your account.
NHL GameCenter LIVE™ Cancellation Policy
Subject to applicable laws, if you are a subscriber to an annual NHL GameCenter LIVE™ subscription package purchased atnhl.com/gamecenterlive (does not include purchases made through the NHL GameCenter™ or NHL GameCenter™ Premium apps on iPad, iPhone and other devices), you may cancel your subscription to NHL GameCenter LIVE™ within 5 days of subscribing, and receive a refund of the subscription or installment price; provided that if you sign up for NHL GameCenter LIVE™ again after cancelling, NHL Interactive CyberEnterprises, LLC (NHL ICE) reserves the right to deny further cancellation requests. You may cancel your subscription by contacting NHL GameCenter LIVE™ customer support at 866-210-6349 (US and Canada) and +1-407-708-1356 (Outside of North America), from 9am to 2am ET daily.
You will also want to make sure the subscription is canceled in iTunes.

NHL gamecenter streaming issues

I bought a new ATV2 last week and updated to the latest sotware. The main selling point for me was NHL Gamecenter live as I had grown tired of watching games on my laptop. Gamecenter live however is unbearable to watch. It stops to buffer every 3-5 minutes and often will buffer for 5+ minutes just to go another 2 minutes. I can use Gamecenter on my laptop with no issues and it never needs to stop for buffering.
I thought it was my ATV2 setup but Itunes and Netflix movies stream with a breeze, never a hang up and a very short buffering time to get started. I have a 20MB download internet connection and I've never had buffering issues when using NHL Gamecenter on my Laptop. Another annoying thing it does is sometimes when watching a game that the NHL has put in their own "commercials" during time outs, it will often go back to the NHL game menu when the commercial break is over instead of going back to the game.
Anyone else having this issue with NHL Gamecenter? Maybe its an NHL issue since everything else on my Apple TV streams perfectly. I've had to go back to watching games on my Laptop because of it.

cheeseyblasters wrote:
I've been having the same issue on both ATV2 and PS3. Believe it or not I have found one limited workaround. If they game you are trying to watch has a canadian team, use the canadian feed. Watch WASH vs. TOR and the TOR feed is working fine while washington feed is unwatchable. Ditto for WPG CAR game. Let me know if this holds true for anyone else.
Haven't had this hold true for me. I usually watch games after they are over--not live. Some will stream this way, others will not--most often the team I really WANT to watch will not! I was watching one game on the computer the other night and decided to try the ATV2 again after the first period and found it WAS finally available. The weird thing was that the steam was slightly different than the stream I was watching o the computer. The computer stream included all of the commercial breaks and period intermissions, the ATV2 stream did not--it just went immediately to the next action or next period. Are they somehow formatting a special feed for ATV2? Does this take time and is that why some of the games are not available for awhile after the live game is over? I'm grasping at straws here to understand how I can best use this device which is so far quite frustrating and mysterious.....

Apple TV 3 NHL watch live?

Hello
I wanted to ask whether it is possible to watch live NHL with Apple TV 3 from Switzerland? Or do I have to go through the app NHL GameCenter Live where they buy the upgrade and then stream with Airplay?
I hope you can help me!

If the existing NHL app does not give you what you need you are out of luck. The Airplay option is not likely to work either. AirPlay is required to block protected content by the copyright holders. Nothing Apple can do about it. So you probably will not be able to see the broadcast over it. The same way HBO2Go does not work on air play.

NHL gamecenter & AV cable

Hello all, I have plugged in my iPad2 to my TV using Apples component AV cable to watch my beloved Canucks from here in NZ. While I recieve audio (loud and clear), there is no video. Am i missing something here or does it simply not work? I have, of course, subscribed to NHL Gamecenter Live.
Thanks Bill

Hello again,
Well I'll give the NHL's IT guys credit. I Posted this question to them and they replied back with this in inside of 5 MINUTES...
"Hello Bill,
The iPad application for NHL GameCenter Live does not support video output, either through Airplay or through the HD AV cable.
NHL Mobile Support"
Not exactly the answer i was looking for but at least I got it quickly.
FYI, I have replied to them asking if this was a feature they might look at adding to future update, I'll let you know thier responds (probably in a minute or two..he,he)
Bill

NHL gamecenter

Hi,
I have an IPhone 5 and I know that if you a verizon customer you can get NHL premium for free and for some reason it doesn't work for me. What should I do in order to get this resolved?
Thanks!

Can you stream live radio broadcasts of NHL games? Premium only includes live video broadcasts for national NBC games. To be able to live video stream all the other out-of-market games, you would need an NHL GameCenter Live subscription.
There are two different access levels for the NHL GameCenter app. One is called NHL GameCenter Live and the other is called NHL GameCenter Premium. Here are the differences:
Live: Live out-of-market game video, home and away broadcasts, access on multiple devices, all NHL GameCenter premium content
Current Cost of NHL GameCenter Live: $49.95
Premium: Live radio broadcasts, in-game video highlights, condensed game replays, full features listed at: https://insidersguide.vzw.com/inside/nhl/

NHL Center Ice

Anyone know if Fios will be offering a preview package of "Center Ice" this year? Also, will it be monthly billing if I were to purchase, or all up front? Customer service isnt very helpful for me lately...

When I went in to pretend I was ordering it, it was 2 payments of like $89.50 or something. No 4 payment option was available. Apparently NHL Gamecenter or whatever it is is not available with it with sucks.

NHL Center Ice/ Customer Service issues

This has been an ongoing issue for some time now and I'm ready to toss Verizon out the window over it. For the last few years I've been subscribing to the NHL Center Ice package. Pretty expensive.
All the games televised over multiple channels are choppy and missing frames. Very hard to watch. I call for help and they say nothing is wrong on Verizon's end. They send a repair guy. He notices the problem. Replaces all my equipment. Problem remains. He closes the ticket (after he leaves).
I call again. Ticket is closed so the process starts again. Verison wants to send another repair person. I let them come. They notice the problem, replace equipment, leave. Close the ticket. So far my set top box has been replaced 5 times. All my wiring replaced. The fiber box. The whole nine yards. Problem remains.
I called yesterday again (season just started) and I bet you can guess what they wanted to do. I'm at my wits end. All my other channels are fine. I talked to a manager at a FIOS store and he says well it's obvious the signal strength of that channel range is weak in your area. Easy to fix. I tell that to the techs on the phone and I get absolutely no help. As I see it I have a responsibilty to pay for the service and Verizon has the responsibility to fix my issues. Though they admit to seeing a problem they refuse to fix it. Any suggestions?

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.

How do I cancel NHL Center Ice Subscription?

If you were signed up for NHL Center ICe last year, they are automatically renewing you for this year unless you opt out. Well I haven't been able to opt out. Does anyone know how to do this?
I tried talking to 2 different customer service representatives. The first guy said he will do it as soon as we upgrade my plan because my old plan doesn;t exist anymore. Then after we did that, he said he couldn't help me and had to transfer me. THe next person refused to even look at my account because I didn;t have my account number, amount of last bill and 5 other things. I asked her why the first guy didnt ask and she never responded then the chat window closed on me.
SO could someone please tell me how to do this because Verizon employees are **bleep** worthless.

Yes, that's where the directions say to go and where the reps tried to walk me thlrough, but the links they told me to click on weren't there. They were clearly reading off a script because they were giving me word for word the same directions in the original e-mail, and those links are not there.

NHL Center Ice + NHL Gamecenter Live???

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