No 10% bonus or points when trading in games
Hi, I signed up for GCU this past weekend, and did my first video game trade-in today (3 games total for $91.50). Unfortunately, it seems that I did not receive my 10% bonus, nor will I be receiving the member points associated with trade-ins. The associate processing my trade-in was not aware of the GCU bonus for trade-ins, and could not figure out how to link the transaction to my account. Is there any way this can be adjusted at this point? It's a bit disappointing that my first GCU-related transaction was already met with issues. Any help would be greatly appreciated. Thanks!
Hello nbjg24,
Welcome to Gamers Club Unlocked! We're pleased to have you on board, and I know you'll enjoy picking up your most anticipated new games with a great 20% discount every time. I am sorry to hear your first trade-in experience didn't go as planned, but I'll be able to assist you with that today.
What should happen in the trade-in process is that after the games are entered into the transaction the associate helping you should then ask for your phone number so he or she can manually search for your My Best Buy account. Any accounts associated with the information you provide will pull up, and the associate should then select the correct account. Selecting it will add it to the transaction to ensure you get the trade-in points, and will also automatically apply the Unlocked 10% bonus to the value of the trade for Unlocked members.
Once a trade is completed, the offered value for the games is final, so I'm afraid the store wouldn't be able to offer additional funds any longer. I will send you a private message, though, to gather additional information from you. To check your messages, while logged into the forum click on the envelope in the upper right page corner.
Thanks,
Mike|Social Media Specialist | Best Buy® Corporate
Private Message
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Error with My Best Buy Points when trading in?
I have Gamer Club Unlocked and have recently traded Destiny for $44 including the GCU 10% bonus. However, when I look at my Best Buy Points history, it shows that the game was traded in for only $40, and that I received 80 points for the transaction.
Did I get screwed out of 8 points, or do the double points only apply to the base value of the game?
Solved!
Go to Solution.Hey again downthesun01,
Good question! The My Best Buy points awarded for any given trade-in are determined by the base value of the traded games, before any applicable promotions or Gamers' Club Unlocked benefits are added. The trade-in bonus credit GCU members receive is also calculated independently from any other applicable trade-in offer. For example, here's how things would break down if a GCU member were to trade in a game worth $50 during a 50% bonus trade-in credit promotion:
Base Trade-In Value = $50.00
My Best Buy Points Awarded = $50.00 x 2 = 100 Points
10% GCU Trade-In Credit Bonus = $50.00 x .10 = $5.00
50% Trade-In Credit Bonus Offer = $50.00 x .50 = $25.00
Total Trade-in Credit Received = $50.00 + $5.00 + $25.00 = $80.00
I hope his helps.
Aaron|Social Media Specialist | Best Buy® Corporate
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5X Points when you buy any LG refrigerator $1,999 or more
My Best Buy™ members can earn 5X points when they purchase any LG refrigerator $1,999 and up in-store or on BestBuy.com. There is a limit of one bonus per membership, and it can take up to 20 days for bonus points to post following any scheduled deliveries.
Offer valid: 07/19/2015 - 07/28/2015
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Shop BestBuy.com® and use your My Best Buy™ member ID.
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Thank you for being a My Best Buy™ member!Greetings tjones261, and welcome to the Best Buy forum,
The promotion in-question is a great way to earn some extra points, especially if you are in the market for a new smartphone. We have had similar My Best Buy promotions in the past that offered bonus certificates or points with the purchase of an eligible smartphone. Let me see what I can do to help answer any questions you may have.
1. A smartphone would basically be classified as any mobile phone that has an advanced operating system. They would have a touchscreen, ability to run apps, email, GPS, etc. For example, an iPhone 6 or Samsung Galaxy S6 would be considered a smartphone. You can look over the smartphones that are eligible for the current bonus offer here.
2. You would only need to enter your My Best Buy account ID number during the BestBuy.com checkout process if your accounts (My Best Buy and BestBuy.com) are not linked or if you are checking out as a guest. Otherwise, your My Best Buy account should automatically attach to any orders you place after logging into BestBuy.com.
It can usually take up to 20 days for points to post to a member's My Best Buy account, including bonus points. With that being said, you may not see the point value for the $25 bonus certificate (1,250 points = $25) post to your account right away if you do purchase an eligible smartphone. I have provided a few links below that should help answer any other questions you may have; however, please feel free to send me a private message if you have other questions and I will see what I can do further assist.
Where Are My My Best Buy Bonus Points?
My Best Buy™ Points and Promotional Financing
How to Link a My Best Buy™ membership to your BestBuy.com Account
Thank you for posting and for being a My Best Buy member!
Derek|Social Media Specialist | Best Buy® Corporate
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