No BT line for a full month - does anyone at BT ac...

Question

Our phone line, together with those of a couple of neighbours, was reported faulty on 17 April AND ITS STILL NOT BEEN REPAIRED.
Some effort was made to initially repair the service but the line suffered increasingly from interference until it stopped working altogether.
30 April – fault reported again.  Fault No VOL012-xxxxxxxxxx5.  Status according to My BT page is ongoing and the fault is on the BT network but the summary states it was closed on 10 May.  The timeline has not been updated since 6 May (we are working on your fault).
10 May – reported again (can’t find a way to contact).  Fault No VOL012-xxxxxxxxxx2.  Summary says it was closed on 11 May but the timeline gives an estimated repair date of 15 May at 5.00pm.  No update since then.
10 May - Complained to Customer Services via BT website Code of Practice link (so no copy) and received an automated confirmation email reference xxxxxx-xxxxxx but no actual response to the complaint.
10 May – received a text from 61998 at 17.42 apologising for the fault delay and gave an estimated repair date of 15 May.  It said to text if I had any questions and they would answer them within 4 hours during normal working times.  I did text that day with a number of questions at 17.45  (automated acknowledgement at 17.46) but have received no answer to any of the questions.
13 May – sent a text again at 11.44 asking when I would receive a response to Friday’s questions – automated acknowledgement but nor response.
No contact from BT other than they have sent the bill!!!!
At the current time we have no dialling tone (have tried the phone elsewhere so its not the handset) but there is a sound of wind or air blowing down the line.
So in summary, for the last month we have had:
No landline telephone
No internet
We live in countryside so to compound matters there is no viable mobile signal so, effectively, we are cut off.  I realise this bit isn't BT's fault but it does add to the very significant frustration.
To make matters worse my 83 year old mother lives with us.  She suffers from dymentia.  The telephone is her main daily contact with the outside world but it is not there.  Should she need urgent medical help there would be no immediate way of getting it.
Additionally, we have two children who are going through the GCSE system.  Homework is now regularly posted online but they have no access to it.
Today I have spent a significant amount of time trying to contact the complaints department at BT but trying to speak to a human appears impossible.  I have eventually went through the automated process and confirmed the line was mine to which the automated response was 'we are trying to contact the owner' then the line went dead.  It had just been verified that owner was on the line.
What on earth do I need to get through to get something actioned?  Tomorrow, 17 May, will be the start of month 2 without a phone line or internet. 
Frustration isn't the word.
Chris Patzelt

Answer 1

your posts do not go to BT this is a customer help customer forum    try Live chat and if they can't help then contact the forum mods 
contact mods
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live chat http://bt.custhelp.com/app/contact/c/2902/?s_intcid=con_intban_sanda_contact_us_chat_from_forums
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