No & Call ID field difference in service call

Hi all,
Just wonder what is the difference of "No" & "Call ID" field in the service call?
It seem that "Call ID" will count +1 whenever user open a service call even without create it.
So what is the purpose of "Call ID"?
Thanks

Hi,
Please refer SAP note:
1129900 - How the Call ID field is managed in Service Call
Thanks & Regards,
Nagarajan

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Message was edited by:
Ganga
Message was edited by:
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No & Call ID field difference in service call

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