No Chat support? Waiting for death on facebook chat(messaging)/posts? Need device troubleshooting support, not just happening today! I want to talk to corporate!

I have been waiting for a device support person for over an hour now with no availability. I have waited for a shopping tips rep for over half an hour to get around my device issue. I contacted Andrea on facebook and have waited 20+ minutes each time for a reply multiple days. She also asked for the last 4 of my social on facebook chat which is not reasonable at all, she does not need to be in my account to assist me. I have posted on facebook a post and got a reply in a few minutes then have been waiting for 20 minutes and still no reply form Sandy. I want to talk to Corporate, with no run around of someone faking they are from corporate. This is ridiculous! Proof device support is not up! Get your crap together! I want immediate contact from Verizon Corporate with no excuses and an explanation!

This is how I make chat work: Go to the Verizon homepage, make sure I am LOGGED OUT. Then go to the Contact Us page. Scroll to Live Chat, choose issue and LOG IN there.

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Hp LaserJet P3015 printer "waiting for printer to become available" message

Hello All,
I have searched through many message boards about this issue (some steaming back to as far as 2009) and I have yet to find a solution that has worked for me.
Background of situation:
In my office we have a dozen iMacs and Networked hp LaserJet P3015 printers. Most work perfectly fine with out issue. We are currently running 10.8.4 OS. There are a few issues that seem to be unique to users or types of iMacs. 1) Three brand new iMacs (the skinny ones that come without the CD drives) where showing a message prompting for the "printer operator group". I have that setting turned off but reguardless I added the user accounts to the "printer operator group" as well as the "printer admin group". After I did that the users started to recieve the message "waiting for printer to become avaible". When this message appears it never printers (I left it for a 20 minute period to no avail). I have tried a whole host of fixes with short term success but the issue keeps reoccuring. Here is a list of fixes I have tried:
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2) I added the user to the printer operator group and the printer admin group
3) I checked all settings on both the printer and computer
4) I have removed and re-added the printer several ways (from the network and directly via UBS cable)
5) I checked the Ethernet connection to the printer (all are fine) (also eliminated the need for it by directly plugging her in via USB cable)
6) I have "power" shut down the printer
7) I restarted the printer settings on the network to eliminate any lingering issues
8) Made sure the software is up to date (which according to some message boards is what the problem is)
9) I have replaced both the actual Computer and Printer (with another brand new iMac), while additionally creating a new user account to eliminate hardware and faulty user settings as the culprit, as well as plugged the printer directly into the computer and removed it from the network.
10) I prayed to the IT gods
Other Notes:
I did see a solution from a message board that said to delete all "hp_" files in system/library/extensions and then directly plug the printer into the computer to install the drivers that way (which he said worked) but the guys also said that if he ran software update then the issue would re-occur. This seems to be counter productive as I like to keep all software up to date
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Thank you all so much in adavanced for your time reading my post. The issue has been extremely frustrating for both me and the end users and I appreaciate any help that anyone can provide (even if its just pointing me in the direction of another message board)
- Chris

You have not mentioned it but based on some of the things that you have said, I would assume that the Mac's are bound to a domain. So, for one of these Mac's, if you logged on locally and then created a print queue to the network printer, do you get the same message?

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This question was solved.
View Solution.

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Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

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Hi there
I know Microsoft support says this message can be neglected. Anyway, I was wondering if anybody has a solution.
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Mylenium

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Greetings DOKLB,
The purchase of a brand-new camera and accessories is by no means a small investment, so I can imagine why you'd be concerned!
Based on what you mentioned -- as well as details I was able to locate using the e-mail address you used to register for the forum -- it appears there may be some confusion regarding how our Low Price Guarantee works. Specifically, customers must physically visit the customer service desk at their local Best Buy store to request a price match for any in-store purchase. This cannot be done over the phone, by e-mail or online, so our apologies for any misinformation you may have received. Additionally, remember that bundle offers are excluded from price matches under our Low Price Guarantee. For full details, I'd encourage you to refer to the following page:
BestBuy.com > Help Center > Low Price Guarantee
http://bbyurl.us/LPGFAQ
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Aaron|Social Media Specialist | Best Buy® Corporate
Private Message

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No Chat support? Waiting for death on facebook chat(messaging)/posts? Need device troubleshooting support, not just happening today! I want to talk to corporate!

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