No dial tone, broadband still works

I cannot get a dial tone, but my broadband still works.If I disconnect the asdl filter and plug the phone into the main wall unit, I get a tone. I have changed the asdl filter and still cannot get a tone with the homehub connected. Any ideas on how to resolve this???

Your phone line must be OK as the phone works in the main socket, with no H.Hub connected. I would ring broadband faults on 08001114567 to report it.
edit I don't think I would mention the storm.

Similar Messages

No dial tone/infinity still works

Monday afternoon we had a phone call on the line to let use know the Sky engineer was on his way to fit a new HD box, we then had a storm hit for around and hour. At 5pm we went to make a call and our cordless phones (fitted to diy extension) had no dial tone. We then went and put the phone base station in to the master socket that has the new infinity faceplate on it. Plugged into the bottom slot and no dial tone We then went out and purchased a £10 corded phone and plugged into the slot on the master socket, no dial tone and no power being supplied to the hand set to operate memory functions/lights etc etc Strange thing is Infinity still works fine.
Called up to log an engineer visit and told that if the fault is found with my wiring it will cost £130 :/ am I right in thinking that everything coming into the house and terminating at the master socket is BT's responsibility ? and the fact that I have had 2 phones hard wired into the master socket as evident that it is the socket or cab thats at fault?
Just want to check this as every email/phone conversation/text message, keeps saying it will cost me £130 if no fault found or with my wiring.
Solved!
Go to Solution.

I swirched from ANOTher provider to BT on 11 may. The engineer was great and had all the correct details. Later that day teh phone went off.
SInce then (now May 13) I have contact BT around 8 times. They keep saying things like 'your account isn't active'. or 'the number isn't associated with the account' and even garuanteed the phone woudl be working by 12 May.
Evertyime I phone the help line or do live chat contact they find a reason not to be able to solve the problem. BT continually finds a way to blame it on SKY - the other provider.
The difficulty for me is that BT told me there would NOT be a any problem when I placed the order. They were happy enough to take my order, but unhappy enough NOT TO SOLVE the PROBLEM.
It seems to me that there is a competence issue here for BT. Either thay gave me false information whan they sold me the product, or they simply lack the competence to take responsibility for a problem they told me woudl not occur.
I am now the one who has to slove the problem BT garuanteed me would not be a problem. If they had told me it was a problem at the beginning I could have done somethign about it.
I think other people have had similar experiences and this is clearly a case of sharp pratice and unfair competition on the part of ANOTHER provider, but on the other hand BT shoudl be resolving this problem

My mac, running mavericks, has stopped recognising wifi devices, including time capsule and printer. Wifi Broadband still works. How do I fix this?

Just over a week ago I found my mac would not recognise my wifi printer and attempts to add it again have been fruitless. I then received notification from time machine that my backups to Time Capsule have failed. The last back-up was about the time the printer problem occured. It appears that the mac no longer recognises the wifi devices. I am not aware of any software updates at that time. Has anyone experienced this, and if so what is the fix? Thanks in advance

Restart your router.
Then reset your Time Capsule > Resetting an AirPort base station
Then restart your Mac.
See if that makes a difference.

No phone dial tone, anyone calling us gets the eng...

Below is an e-mail message I posted to the forum moderation team at the e-mail address listed on other postsed messages.
I got a message back saying the mailbox is not monitored. However, I was given an incident number and was told to register on the forum?????
"Hi,
I currently can not make any calls as I have no dial tone when I pick up the handset.
Anyone calling in gets an engaged tone.
The telephone handset display says 'line already in use' when I try to make a call.
The forum posts suggest disconnecting extension boxes, etc
I have tried disconnecting 'redundant' extension boxes in kitchen & bedroom, leaving one extension in hall connected to a very old looking BT Main Box. I've looked on line and it looks nothing like the newer ones (1980's onwards?) with face plates on the lower half. Therefore, I don't think our box will have a test socket inside it.
Our BT Broadband still works but it is VERY slow!!
Can you offer any advice?
I spoke to a call centre before I went on holiday and could not make myself heard properly as the guy just wanted to send an engineer and charge me for it.
I bought a new telephone yesterday thinking that maybe the recent storms had caused the problem to the existing handset. I installed the new handsets last night and left them to charge but this morning I still have the same problems.
Considering that my land line is out of action, please call me on 07976-xxxxxx or e-mail me by return.
I have erased some of the personal details from the text above.
The new incident number is ***********
Can anyone give any assistance? I have two new pairs of handsets and nothing is working.
Thanks,
Ian

Hi Gainsbro_Miller
I've edited your post to remove your account info and reference numbers as this is public forum and you should keep this information secure.
It sounds like you will need an engineers visit if you've ruled out the extensions and phones. I can arrange this for you if you use the 'contact the mods' link in my forum profile to send in your details. The link is only available upon invite so this is why your first email was bounced as that address is no longer used. You can find the link by clicking on my username.
Also the engineer possible charges advice was correct but this is only if the fault is found to be with your own wiring or equipment. For more info on this check out this link when and engineer will raise a charge
Thanks
Neil
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Broadband working, no dialing tone, unable to make...

1)
Removed the filter:
Plugged phone into wall socket - dialing tone works fine.
2)
Removed wall socket front
Plugged phone into test socket - dialing tone works fine.
3)
Purchased new filter. Connect phone and broadband.
Broadband works, still no dialing tone
4)
Tried filter in test socket, still no dial tone
What should I try next?
Thanks
110508-*****

Are you trying just the phone and the new filter by themselves into the NTE5 test socket or do you still have your router/hub connected, the thunderstorm may have burnt out your router/hub?
If it's not connected then I would report a fault to your service provider, which I assume is BT seen as you are asking on here.

Loss of phone line, no dial tone but broadband sti...

I have looged a fault with bt for this issue VOL012-*********, but no engineer turned up yesterday to look at it. I have tested 2 different phones in the master test socket and still have the same problem, no dial tone but broadband is working ok. How do BT get away with treating its customers like this?

@Scardy, this is exactly what happened to our phone line last September! The phone line was just mush, there was no dial tone, but we were able (just) to send email and look at certain web pages, but it was painfully slow. I tried everything, like you, no improvement. I got in touch with BT, they said there was a fault on the line, I said 'it's been fine for years why now?' BT sent an OR engineer, he turned up on time, it was a very enlightening time for me to be sure! He showed me the 'drop cable' that the phone signal came into our property on - 50 years old! Rubber outer, two strands of copper cable with cardboard insulation between them! I also found a big cut in the cable on the wall of our place, for the life of me that looked like vandalism. He arranged for a new armoured cable to be put in across our front lawn, and hey presto, all was well! With the confidence I had in that, we've got Infinity now, a new master socket and there's no going back. I hope this helps & it all gets sorted out out quickly for you.

Broadband ok, no dial tone and line sounds engaged...

Bt say the problem is in my property.
I have checked the test socket and no joy.
could the fault be with the first box that the line meets when coming into the property?
I have had a problem with it before.
Yorkiebear

Hi. I have exactly the same problem since yesterday (or maybe longer) - there is no dial tone and the line is engaged when called, but the adsl broadband is still working.
I bought a corded phone today and neither phone works directly in the test socket (there are no extensions anyway). This seems to point to it being a bt problem but the first engineer appointment available is in over a weeks time so if there is anything else i can do in the meantime i'm keen. Also is there anything else I can do to ensure that its not a problem on my side to avoid the charge.
In fact this is the second time this has happened recently, last time was a few weeks ago and it cleared up within about 24hrs...
thks & rgds

New Broadband - No Dial tone - Line Test shows no ...

Hi,
I was wondering if anyone can help me before i start pulling my hair out!....
I have recently attempted to set up my new broadband and phone.
My activation date was 4 days ago and ever since ive been on the phone to customer service trying to work out what the problem is.
Summary of problem:
my phone line has no dial tone at all. On my day of activation, the manager from the office below my flat came to tell me his phone lines had been cut off. After this, he tried to set his line back up and i recieved an email to tell me someone was requesting to take over my line. So i phoned BT and they cancelled off this request and assured me they had set up the line to the right address and not the offices below me. I was told it was an internet problem and that i should wait to midnight until my activation is complete (although i had already recied two emails to tell me this was complete).
I waited a further 48 hours until today - Phoned up, explained the problem again went through line tests/broadband tests and was told that everything was fine, it should be working. It must be a connection problem between my router and device. Ive tried several devicces (laptop, phone, ipday, tv etc) and none of which work. They connect to the router but say the router is not connected to internet.
My router has solid orange light with flashing red "b".
I dont know what to do next?
Help please!!
Thanks,
Arlene

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are a UK based team of people, who take personal ownership of your problem.
Once you get a reply, make sure that you are logged into the forum, then click on their name, you will see a screen like this. Click on the link as shown below.
Please do not send them a personal message, as they may not be on duty for a long time, and your message will not be tracked properly.
For your own security, do not post any personal details, on this forum. That includes any tracking number you are give.
They will respond either by phone or e-mail within 5-6 working days.
Please use the tracked e-mail, to reply, not via the forum. Thanks
This is the form you should see when you click on the link. If you do not see this form, then you have selected the wrong link.
When you submit the form, you will receive an enquiry number, so please keep a note of it
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Painfully slow broadband (plus losing dial tone)

Hi everyone,
On Saturday night our broadband connection plummeted from a usual download speed of 200kbps (download speed, not connection) to what is now struggling to hit 15-20kbps. Along with the much slower broadband our phone has also been cutting out/losing dial tone/going incredibly quiet.
We called BT last night, told them the issues and after 45 minutes we we're told that the line was fine, it was an issue on our end and nothing else would be done.
Well this morning I spent a couple of hours messing around, connecting the router and phone to the master socket using multiple new ADSL filters, multiple other cables, everything I can think of and nothing has helped. It isn't just a WIFI issue either because although we use a few WIFI systems (android smartphone, Xbox 360 and a laptop) my main PC is connected to the router via an ethernet cable.
I'm lost for ideas though - I'm disabled and I'm unable to get out of the house often (trying to sort out the router this morning has even left me with a fair deal of pain) so the internet is my connection to the outside world via gaming and stuff, but since Saturday night I've been unable to do pretty much anything due to this issue and I'm just lost so please, if anyone can help I would appreciate any advice I can get right now.
This is the info from the connection section of the hubs page:
ADSL Line Status
Connection information
Line state:
Connected
Connection time:
0 day, 00:29:56
Downstream:
416 Kbps
Upstream:
448 Kbps
ADSL settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
13.3 dB / 10.0 dB
Line attenuation (Down/Up):
61.0 dB / 31.5 dB
Output power (Down/Up):
14.8 dBm / 11.9 dBm
FEC Events (Down/Up):
55 / 14
CRC Events (Down/Up):
33 / 0
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
Loss of Link (Remote):
0
HEC Errors (Down/Up):
22 / 0
Error Seconds (Local/Remote):
0 / 0

Thanks a lot for the help so far, however I'm still having problems ...
So we did as you advised and reported the fault, then a couple of days ago (wednesday night-thursday) the phone line improved, as did the routers connection to the internet. The router is now connecting at at about 1.8mbps and the quiet line test on the phone is completely silent ... however my download speed hasn't seen any kind of improvement at all, even before all this rain and flood warning.
Could this be a problem with the router itself? Like I said originally, I've got multiple devices connected both wirelessly and wired (multiple cables tested) and according to the router and BTs speedtest it's connected perfectly, so I'm now just wondering if it could be a problem with the router not relaying the data fast enough?
It's been close to a week since this started so I'm just completely clueless - for someone who has problems leaving the house and connecting to the outside world by other means it's been a really tough week.
Thanks again for the help anyway.
By the way, my routers new stats are:
Connection information
Line state:
Connected
Connection time:
0 day, 10:54:14
Downstream:
1,824 Kbps
Upstream:
448 Kbps
(Short connection time because I restarted the router to see if the rain maintenance may have helped)
ADSL settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
14.4 dB / 13.0 dB
Line attenuation (Down/Up):
57.0 dB / 31.5 dB
Output power (Down/Up):
17.9 dBm / 11.9 dBm
FEC Events (Down/Up):
79660 / 29
CRC Events (Down/Up):
66 / 2
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
Loss of Link (Remote):
0
HEC Errors (Down/Up):
138 / 3
Error Seconds (Local/Remote):
0 / 0

HT201412 All sounds are mute tho mute is not on. Keystroke sounds and other phone sounds but they ring tones and notifications are still working period I have tried turning the phone off and on please help

All the keystrokes sounds in different sounds that go with the phone have stopped working do you know how to make them go again? The ring tones and notifications down this still work but not that keystrokes are other in phone sounds. Is there something I can do other than turn the phone off and on to restore them?

Basic troubleshooting steps clearly outlined in the User Guide are restart, reset, restore from backup, restore as NEW.
If the basic troubleshooting steps don't work, then you'll need to bring your phone into Apple for evaluation and probable replacement.

No Broadband, No Dial Tone!??

My broadband went down on Friday. I rang the number that comes up on the browser, BT has done tests on the line and there is no dial tone either so I'm without phone as well! Their estimated date for fixing this is 23:59 on Wednesday!!
Does anyone know what the problem is?? It seems all the other houses around my area are fine? Living in a student house, the seven of us are in constant need of the web for our studies so this is very annoying.
Our contract with Bt started at the end of September and this is the second problem we've had. It took over a month for our speeds to be increased so that they were in the acceptable range given on the BT speed test. Before this the broadband was basically unusable.
Getting really fed up with the service (or lack of). And hope that i can be compensated for this!!
If anyone could shed some light on what the problem is at the moment that would at least give house mate and I some peace of mind. Seems very unfair that we should have to pay full price for line rental and broadband when it looks like we wont be getting either of those services for 6 days!

If there's no dial tone then there is probably a cable fault of some kind . . . not uncommon when the weather is bad and large quantities of corrosive salt are in use on roads and pavements. The dissolved salt will find its way into any weakness in cabling and can cause the sort of problem you have.
Its normal for BT to give credit for times when there is no connection. Make a note of the exact dates and times when there was no service and then contact BT for a credit on your bill.

My "sent mail " tone doesn't work. All other tones do work. I've changed tones and rebooted. Still silent

"sent mail" tone doesn't work. All other tones do. What to do?
ILive changed tones and rebooted

Hi Gwing17,
Welcome to the Apple Support Communities!
I understand that all of your iPhone sounds are working as expected except for the Sent Mail sound. I understand that you have already changed the Sent Mail sound as well as reset your iPhone and the issue persists. In this situation, to isolate the issue, I would first recommend backing up your iPhone to either iTunes or iCloud.
Back up and restore your iPhone, iPad, or iPod touch using iCloud or iTunes - Apple Support
After you have backed up, I would recommend restoring your iPhone and setting it up as new to test the Sent Mail sound. If the sound works as expected, try restoring from your backup and test the sound again. Please let me know if the issue returns or if the sound still does not work when you set up your iPhone as a new device.
Use iTunes to restore your iOS device to factory settings - Apple Support
Cheers,
Joe

HP 860 Machine has dial tone but fax doesn't work

I have dial tone but cannot send or receive faxes. Get message on machine "unable to send or receive faxes".

Hi @larsfal39 ,
I see by your post that you can't send or receive a fax. I would be happy to help you.
Here is a support document for troubleshooting: Cannot Send or Receive Faxes.
Sorry for all the questions, but it will help to resolve this issue quicker. Please provide the following:
Are you able to send and receive faxes?
Did the fax test pass?
What type of connection do you have? (Analogue, DSL, Cable Modem)
Are you using a filter?
Are you using the 2 wire fax cable?
Do you have distinctive ring set up on the line?
Is there any voice mail set up?
Do you have a answering machine? (Where is it connected to)
Where is the fax cable connected to? (modem, wall jack)
Is there a phone also connected the printer?
If you need further assistance, just let me know.
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

No DIal Tone, phone rings if I test it with a mobile but can't answer it. The ADSL works OK.

Hi, My Telstra home phone has gone completely dead. There is no dial tone at all, so I can't dial out or answer any phone calls. I have ran an isolation test without any adsl filters and the only time it works is when I use my mobile to ring the home phone to test it. It starts to ring but when the hand-set is picked up, there is nothing there but complete silence.I also have an ADSL2+ internet connection (with VeeTel) which seems to be working ok but not as fast as usual. Hence, I am able to post this fault report. I also recently had the "Messages 101" connected when I changed my phone plan to home phone National....but don't know if that would cause any faults cos it has been ok up to when the phone line stopped.Any ideas would be greatly appreciated, thanks for reading.Michael.

Michael, definately something amiss there. By chance do you have another phone that you could plug in to check that it's not just the handset? If you haven't got a spare, insted of borrowing a cup of sugar see if you could borrow a phone from the next door neighbour. If all else fails, best to report the fault: https://service.telstra.com.au/general/home-phone-fault/form;jsessionid=537365117A2E0142782F7B887AD18A57?execution=e1s1

Hi. For some reason my iPhones sound for all ring tone, lock, music loudspeaker has become very foamy and can hardly hear it. Both speakers are still working however just at low sound. In settings volume is turned up and bottons on the side are fully up.?

Hi. For some reason my iPhones sound for all ring tone, lock, music loudspeaker has become very foamy and can hardly hear it. Both speakers are still working however just at low sound. In settings volume is turned up and bottons on the side are fully up.?

maybe there are dirt, sand and lint in the speaker output grill ?

No dial tone, broadband still works

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