No Glossary when generating HTML Help

Theres no glossary tab when I generate an chm file. I have a glossary selected in the HTML Help Options. Can anyone help?

Hi Stacy
Perhaps try defining a new window with the desired attributes, then compile again and choose the new window. I've seen where that sometimes helps.
Cheers... Rick
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When generating HTML Help, RoboHelp does not include all of the topics. Why and how do I fix it?

w

Looks like the rest of your post went for a walk.
See www.grainge.org for RoboHelp and Authoring tips
@petergrainge

Cannot view topics in generated HTML help

I am using RoboHelp HTML Version 11 with Windows 7 Enterprise/Service Pack 1. My problem is with generating HTML help files. It appears to generate and I get the message that it ran successfully. It even generates the CHM file, but when I click on a topic, nothing happens. The topics don’t open at all. The TOC books do, but not topics. I do get a compiling warning “The size of the stop file has to be limited in 512 bytes.” I have no clue what the stop file is. Did a quick search but didn’t find anything useful other than another user a few years ago who had the same issue and same warning. Unfortunately, I did not see resolution posted. Any help would be greatly appreciated! Thank you.

Hi there
Ummm, where exactly is the CHM file that you are trying to open?
Perhaps the link below will explain some things?
Click here to view
Cheers... Rick

Search functionality no longer works in any of my recently generated HTML Help projects

I'm using Rh 10.0.1.292 and Rh 11.0.4.291 for different projects.
Recently, I've noticed that the Search feature returns no results, in any of my projects that are generated in either Rh10 or 11. I just get the "No topics found" message. This used to work.
The only thing that has been done recently (that I can think of) involved working with .slp files to fix an issue with the Glossary tab and the Search functionality in a Rh 11 Responsive HTML5 layout. (https://forums.adobe.com/thread/1690579) I can't, however, see how that would break the Search functionality in my HTML projects.
Any ideas?

In either Rh 10 and 11, whenever I generated a project as HTML Help (even an example project) the Search functionality was broken. Finally, when I couldn't think of what else to try, I uninstalled and reinstalled Rh 10, and that solved my problem--in both Rh 10 and 11!
Apparently some file was corrupted, but I don't know what was broken or what caused the corruption. I am still trying to get some clarification from Adobe, but so far, I have only received the following comments:
The robohelp cache folder and the preferences might have caused this.
The problem can be either with the updates on system.
If I should receive any definitive information, I will update this post.
Thanks.

Robohelp crashes when generating HTML output; under one "condition"

My project has several conditional build tags, and I use just two of them.
I have switched between conditions a million times when I generate output, but now RoboHelp crashes when I use "Condition B".
It is still successful on Condition A.
The Output View says:
Starting compilation ....
HTMLHELP preporcessor 8.0.0.203
Compiling
c:\HelpForGeomagicApps\!SSL!\Microsoft_HTML_Help\!chm_tmp_folder_4\ProjectName_EN.chm
Preparing to create HTMLHELP...
Clearing output folder...
Preparing files for HTML Help...
Copying files...
Updateing files....
AND THEN SHE CRASHES.
Any advice?

What I meant by "creating a new SSL" was right clicking in the Single Source Layouts pod and selecting New Layout. From the resulting dialog, select the required output type and set its properties the same as the other one. However the Dr.Watson reference may give us more of a clue as to the problem. See this link for further info.
Read the RoboColum(n) for a tips, tricks and musings on the Technical Communication Suite products.
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Robohelp 9 crashing when generating Web Help

Hi there, I have RH V 9.0.1.232 installed. I have a project with about 1000 files which was converted from RH 8 without issue until now.
There are 3 Conditional Build Tags. I can publish the project to Web Help with layouts including tags #1 and #2, but when I include #3 in any layout, RH crashes at the same point every time, as shown below:
I have tried leaving it for over an hour without change. When I open Task Manager, RH is listed as "Not Responding." I do not get an error message at all. I have not generated this layout in several months, and possibly not since I have had RH 9.
Tag #3 must be applied to hide content from a public audience. This tag is applied to several sections in every topic, and is also applied at the topic level for about 20% of the topics.
Here is what I've tried to do:
1. Create a test project with multiple tags and publish to WebHelp - no issue found.
2. Rolled the project folder back to an earlier version from yesterday morning - problem still exists, could try an earlier version but a lot of work was done yesterday.
3. Followed the instructions here, which have served me well in the past - problem still exists- http://www.techfuels.com/software-jargons/29202-repairing-corrupted-robohelp-project.html
All of this leads me to think there is something wrong with the tag in particular. I could delete the tag, create a new one and reapply it, but that would be a major challenge considering the number of topics I'm dealing with, and I am the lone writer.
Anyway, if anyone has any ideas or has had problems like this in the past, I would appreciate your time.
Thanks,
Michelle

Michelle I think that whilst thanks are always welcome, in this case you should thank yourself. All I did you get you to question what had changed. You did all the hard graft. Glad you got it sorted.
The RoboColum(n)
@robocolumn
Colum McAndrew

Robohelp Word quits generating HTML Help after 2 MB of images

Hi, I'm trying to evaluate RoboHelp for Word 8 for my company. I'm using the trial version of RoboHelp 8 for Word. In the process of building the contents for the hep files in the Word document I insert images via the Insert -> Picture -> From File menu in Word. After I've inserted about 2 mb of images RoboHelp hangs when I run RoboHelps File -> Generate Primary Layout, for MS HtmlHelp, from the menu. The Output compiler just basically hangs with the following:
Starting compilation...
Clearing output folder...
Starting compilation...
I found the image at the border of the size limit and delete it and am able to generate the output. I can also replace it with a much smaller image and can generate the output.
This seems awfully strange to me, 2MB is nothing. We're using mostly JPG image and two small GIFs. Could this be just a problem with the trial version of RoboHelp 8 or maybe RoboHelp wants images inserted into Word in a different way?
Thanks, I appreciate any information you can provide me.

Thanks Peter, I just tried RoboHelp HTML, you're right it works great linking to the word file! The CHM didn't come out as a standard Help file, everyting came out in a flat file instead of the different books, TOC and subtopics.
We're just using Word 2003. I figured out how to do it in Robohelp Word. You save the images as BMPs using Image Workshop. Then in the topics you use the Word Menu: Edit -> Paste Help Image and that shows up as a tag in the Word topic.
Thanks, I think I'll just go with the second way and get it done so I can get on with other things.

Is there a limit on the length of the path when compiling HTML Help?

I"ve been pulling my hair out the last few days because I have a project that has been compiling just fine but when I created a branch in RoboSource and checked it out and tried to compile I get an Unexpected Microsoft HTML Compiler error. I've looked and looked to find what might be different. Today when reading posts, (thank you to everyone who posts problems and solutions here) I ran across something regarding referencing a file that is too deep in the tree. That made me think about the directory names. So, I changed the compile location to a higher place in the tree and it compiled.
Does anyone know if there is a limit on the path to where the .chm file is built and if so, what that limit is?
Thanks,
Nita

Hi Nita.
I'm not sure anyone has definitely found a limit although as you have found long paths can be an issue. I'd guess it is 255 characters as this figure pops up elsewhere. As a general rule I try and keep my project paths as short as possible, even abbreviating directory names where possible.
Read the RoboColum(n) for a tips, tricks and musings on the Technical Communication Suite products.

RH9 - window caption not correct in generated html-output

I installed RH9 and opened an existing project coming from RHX5 in the new RH9.
When generating HTML Help, the window caption of the output displays "HTML Help" instead of the name I gave to the default window (in my case: "Rimses 5.6 Help").
In RHX this was related to the default language in the Robohelp-project (Dutch in my case) versus the Regional settings of the PC.We had a workaround by adding in the HHP-file / Section "Options" the text "Language=0x409 English (United States)".
Now, in RH9, this workaround is not working anymore.
I tried several things:
- removing he workaround in the HHP-file
- changing the regional settings of my PC
- checking the project settings, html settings, default window etc.
Anyone an idea how to solve this in RH9?
thanks,
Natacha

Hi Natacha and welcome to the RH forums. Have you tried creating a new window? I wonder whether the old settings are causing RH9 to throw a wobbly and by starting afresh it may give it a shove where it is required.
The RoboColum(n)
@robocolumn
Colum McAndrew

Topics not displayed in HTML Help after importing bilingual (Eng, Simp Chinese) word doc

Hi all:
I imported a bilingual (English, Simplified Chinese) word
document (Windows XP) into Robohelp and split topics based on
Headings. This was successful and I could see both English and
Chinese characters in the topic sections.
When I generated HTML Help and reviewed the output, the TOC
was displayed properly, but the topics could not be found for all
topics in the TOC.
I had installed the language packages in Windows XP.
Any suggestions?
Thanks.

I wonder if this is nothing to do with language but because
you are viewing the CHM across a network.
If that is the case, see this article.
http://www.grainge.org/pages/authoring/chm_mspatch/896358.htm

Html Help viewer different whn click on chm

I have a Rogohelp project and have generated HTML help in a tri-pane window with a browse sequence. When I view the help from withn Robohelp
(in the Single Source Layout pod right click on Microsoft HTML help and select View) it looks fine and the browse sequence is there:
But when I open it by double clickong the chm file the browse sequence is gone:
Any ideas?
I am using Windoes 7, 64bit

iwaddon wrote:
...Also I tried the chm file on a 32 bit Vista machine and it doesn't display the browse sequence there either...
Note that any machine you try on will need one of the HHActiveX.dll files present and registered. So the question here would be to ask if you also registered the 32 bit version of the DLL on the Vista machine?
...Then I unregistered th 64 bit HHActiveX.dll; regenerated the help and still the same result:fine when viewed from withtin RoboHelp and no browse seqiuence when open by double click the chm file
Note that it makes no difference whatsoever whether either of the two DLLs are actually registered while you are compiling. It only makes a difference when you actually view the help system after it has been compiled.
At this point, given that you state you did register the 64 bit version of the DLL and still failed to see the Browse Sequence, I'm inclined to say that you need to file a Bug Report so Adobe knows about it. You never know, they may get back to you on it. (Link to the Bug Reporting form is in my sig)
Cheers... Rick
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Can HTML Help render a flash file with all bells and whistles?

I use Captivate to generate a .swf file, and inserted that .swf into my RH8 project and generated HTML Help.
When I look at the .CHM file, the flash plays, but not ideally.
a) It plays immediately when the topic is opened, and there's no way to re-start it except to close and re-open the topic.
b) There are no stop/start/pause buttons on the flash video. Could I have added those in Captivate?
Is the .CHM-player capable of flash videos with controls?
What did I miss?
Thx.

Hi Bruce
Ugh, from what you are describing, you are going at things all perfectly from the "Adobe approved and recommended" way of operating, but it's a method I don't personally use or recommend. Please tell me if I'm right with my assumption here.
I'm assuming (based on what you have stated) that you didn't launch Captivate separately, create the demo and publish it, then close Captivate and open RoboHelp HTML and insert what Captivate created. I'm guessing you used the wonderful (cough) integration that exists where you are in the middle of a topic and BAM! It suddenly hits you that a Captivate demo would be PERFECT here. So you cease your chain of thought while editing the topic and from inside RoboHelp you click File > New > Captivate demo and RoboHelp magickally opens Captivate to record the demo. You finish and close and the demo magickally appears inside RoboHelp.
Did I guess right?
Assuming I did, your case is precisely why I avoid working that way and why I don't recommend it. When you work this way you give up control of many Captivate capabilities and you enter into a realm of frustration.
I recommend using Captivate as the separate application it is. Open it separately. Record and create the Captivate parts separately. Then bring it into RoboHelp once it's reached prime time.
Please advise and we will proceed accordingly with getting you squared.
Cheers... Rick
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No Windows HTML Help shown under Win7?!

Hello there,
I work with RoboHelp 8 and Win7. I´ve tried to generate html help, the CHM is shown but there´s no window popping up and showing the result. How can that be? Is there a serious compatibility problem with windows7 and robo8?
thx so far

Hi there
You were compiling a CHM file, no?
Sorry, but my guess is that there is little RoboHelp or Adobe could do to influence that behavior, because what it does is to hand things off to the Microsoft HTML Help Compiler.
As an aside, it's been known for a while that long path names may cause issues. Best practice is to create a folder near the root. I frequently recommend one named Projects. As in C:\Projects. Then for each project you create, it becomes a sub folder inside that.
In addition to what I listed above, when you name things (Projects, Files, Folders) you should avoid any special characters. Stick to the basics. a-z, A-Z and 0-9.
Cheers... Rick
Helpful and Handy Links
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Begin learning RoboHelp HTML 7 or 8 within the day - $24.95!
Adobe Certified RoboHelp HTML Training
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Crash on search function for HTML Help file (.chm) when connected to a Visual C++ application

Crash on search function for HTML Help file (.chm) when
connected to a Visual C++ application
I use the RH_ShowHelp API command to connect a HTML Help file
(.chm file generated by RoboHelp Word X 5) to my Visual C++
application. My application is able to call up this HTML help file
in context-sensitive mode and everything is working great in the
Contents and Index panels EXCEPT when I click on List Topics (after
I enter a KEYWORD for search) in the Search panel.
I got an error that said “Unhandled exception in
xxxx.exe.(HHCTRL.OCX):0xC00000FD: Stack overflow”
I am able to execute this .chm file by itself and the search
function works well in this case. I am using HHActiveX.dll that is
created on 2/23/04. Is this the correct version?? Any advice what
to do here??

Hi agschin and welcome to the RH forums. The hhactivex.dll
file is not used by the search function so you can rule that our.
Have you tried recompiling and seeing if the problem still happens?
You can also start the Bug Hunter feature in RH - View > Output
View and then select the Bug Hunter button - and see if that throws
up any clues.

RoboHelp HTML v9 - Browse Sequence not appearing when generated

RoboHelp HTML v9
New project - eg not converted from previous version
Added a browse sequence as per the help documentation - I've followed the help documentation however when I get to view result of the generated WebHelp - the browse sequence is not present on the topic pages that were added to the browse sequence.
I read previous forum postings for RH8 - where reinstalling or repairing the software seemed to assist - however when I access through control panel - add/remove programs the only option in to Remove RH9.
So I thought I'd ask the question here before uninstalling.
There was also mention of a dll file that needs to be registered on the viewers pc before the browse sequence would appear and if this is the case due to the possible audience for the publish I would not be able to control that.
Any help is appriciated, thanks.

Hi
Thanks - I guess I was looking for the page icons that visualized the
sequence for the viewer.
That being said - the navigation arrows are present in my published file
however seem to hold no functionality - while on a topic that is within
the browse sequence clicking the arrows does not move through the
sequence.
I was initially looking for onscreen navigation for a series of topics -
I though browse sequence would do the trick but I think I will move to
another method.
Karen Voycey, BSc
Learning Solutions Specialist | Human Resources
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From:   Captiv8r <[email protected]>
To:     Karen Voycey <[email protected]>
Date:   13/07/2011 04:52 PM
Subject:        RoboHelp HTML v9 - Browse Sequence not appearing
when generated
Hi there
Your mention of: "the browse sequence is not present on the topic pages
that were added to the browse sequence" seems to imply that you are
expecting to see the sequence directly on those pages. But that usually
won't happen.
Perhaps it will help to start by viewing the link below:
http://www.robowizard.com/RoboWizard/NewProject.htm#MonthlyScry/012006.htm
Then come back with any questions you may have.
Cheers... Rick
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No Glossary when generating HTML Help

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