No incoming emails through IMAP

I am not able to retrieve any incoming emails from my school email account via IMAP. Plus none of the folders I had created can be seen. So there is nothing in my Inbox, all my folders are not there, no messages anywhere. The password, username, incoming/outgoing servers are correct. It's the first time this is happening. I can send emails from Mail: i checked via webmail and the test email was received. But I cannot see this from Mail. My POP account is doing fine, just problems with the IMAP account.
On a side note, I just deleted the login keychain and created a new one in Keychain Access cuz I forgot the admin password. Not sure if this affected Mail. Shouldn't right?
Any ideas how to resolve this? Let me know if you need more information.
Sorry if this has been answered before but I did a few searches and didn't find a similar situation.
jaclyn

It looks like you’ve set up the account incorrectly, but I have no idea what the right settings are supposed to be nor what it is that you may have done wrong.
In Mail, open Window > Connection Doctor. What does it say?

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