No Mailed Check received for My Return

I returned 3 iphone 6 to the Apple Store at Los Gatos, CA
on Oct 1, 2014 and I was promised to receive 3 mail checks before Oct 7th by the manager.
However, I still have not received my checks today and since I have been relocated to another country, it’s extremely difficult and inconvenient for me to call the store. I told the manager specifically that I will be out of states by Oct 17th and he said “ it won’t be a problem”.I don’t know what happened and why it takes so long. I generally feel satisfied about the customer service of Apple but this time I’m very disappointed.
I tried to contact apple but there is no way for me to use email. I'm not sure if posting question here helps but it seems I have no other choices.
My email is [email protected], if anyone (maybe apple?) can help, email me, thank you.

It's not easy for me to call from another country. Plus, I had my friends call the store and after many transfers, they said " I do not have access to this information and I'll check and see what I can do". Then my friends left theirs phone numbers and never hear back from the store. They have been checking for 2 weeks after my friends called.

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