"no network setting are available" on an HP Officejet Pro 8500

Been scouring the Internet and forums to see if I can get some info about the networking on the Officejet 8500 but haven't found anything related to the wired network option of the printer. I have the basic one with the wired network - the A909 version.
The printer prints and is accessible through the USB but not through the network.
Problem:
After a brown out at our house the printer quit printing via the Network. I thought it was a simple re-setup the static address I had assigned but it didn't work. I can successfully print via USB but bought the printer because I didn't have to have a computer turned on all the time to print.
The network is not configurable (static or DHCP).I can print the HP Network Configuration Page but I get the following
Network Status                               Offline
Active Connection Type                 None
URL for Embedded Web Server http:/0.0.0.0
802.3 Wired
Hardware Address (MAC)            00265571ad12
So the printer is recognizing the network interface but it is unconfigurable.
While connected with the USB cable in the HP Solution Center software when I click on Other Settings, Network Settings I get the message:
"This product has not been configured for networking.
No network settings are available."
Is there a way to reset/reseat/troubleshoot the card or is it fried and no longer usable?

First, reset the power supply.  Unplug it from both the wall and the printer for 5 minutes, plug back in.
When you turn on the printer, let's reset it.  Hold the # and 6 keys while and for a few seconds after turning the printer back on.
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

Similar Messages

  • How do I set up wireless printing of my Officejet Pro 8500 on a laptop with Windows 8?

    How do I set up wireless printing from my all in one Officejet Pro 8500 printer to my laptop with Windows 8?

    You can set up your printer for wireless pretty easily if you have the Full Feature Software installed on your computer for your printer.  The setup is done as part of the installation.
    Read through below, then select how you wish to proceed.  There is a video to assist - see below!
                                                               Install Printer Driver / Software
    If your printer stops working (and it’s not a hardware problem), it may be due to software or driver issues.  There are tools to help you diagnose the problem and help documents to guide you to success. 
    You might just desire extra features for your printer, or need extra tools to help with scheduled maintenance.
     In many cases, you can (re)install the Full Feature Softwarefor your printer to enhance its capabilities.  The HP Solution Center is an integrated part of the FFS.  For e-print, you will want the e-print software.
    If you have the CD that came with your printer, use that to install your Printer software  -- IF the CD is compatible with your current Operating System.  If you do not have the CD, or if the software on the CD is outdated, then you can use the online installation tools.
    (Re)install the basic driver or HP Printer Full Feature Software or other software for your printer:
    Drivers control hardware connected to the computer (wired or wireless)
    Software controls the programs that interact with the User
    Go to the top of the forum page to Support and Drivers
     Officejet Pro 8500 Series
    Enter your Printer Model information, and then go to Software and Drivers...
    Enter your Operating System in the Drop-down menu...  Click NEXT and Scroll down
    Look for category Driver - Product Installation Software
    Select the appropriate Basic Driver, e-print, or Full Feature Software, as appropriate
    NOTE:  You may also wish to download the Print and Scan Doctor and / or other Tools from Category - Utilities
    Save the *.exe installation package(s) on your computer
    Pay attention to the name and the location of the file(s) when you save the file(s).  The file(s) will likely save to the "Downloads “folder.
    You may remove your existing printer software with the following tool.  Fixit is of particular use when the existing printer software is being replaced due to severe problems with the printing program.
    Fixit -- Fix problems with programs that can't be installed or uninstalled
    NOTE:  If you have a recent working version of the Full Feature Software on your computer, you may opt to skip removing the existing printer software in the above separate step.  During installation of your Full Feature Software, when the installer package detects the “old” printer software on your computer, the program will ask you to remove that old software:  The program will then invoke an internal printer software removal program that is written to remove printer software.  Once most of the old printer software is removed, you will be asked to Reboot your computer and log back in.  After you log in, the final bits of the old printer program(s) are deleted and the new software will be installed.  Depending on your system, the whole uninstall and install process might take as much as eight to twelve minutes.
    Remember to Install the programs from Category Utilities first, if applicable, as these are smaller in size.
    Install the downloaded Printer Software package last.
    If you have ‘Admin’ control, you may highlight the package and “double-click” to install it, else Right-Click, Select ‘run as Administrator’ and install.
    NOTES: 
    If using: Download and install the driver software before connecting a USB cable.
    After the initial installation is complete, be sure to check for and install any relevant updates  - check Category  - Update.  The Updates are important and can mean the difference between software that works as expected and software that does not work.
    You may also wish to check for a Category named Firmware.  Installation of any package in this Catagory is personal choice and must be based on the contents in the package and whether or not your printer is working as expected.
    Extra help for setting up your Wireless Printer:
    Reconfiguring your printer
    Troubleshooting Your Printer - Network
    Video Help for installing your Printer:
    Downloading and Installing a Full Solution Driver in Windows 8 Using a Wireless Connection
    Kind Regards,
    Dragon-Fur

  • Cyan and yellow are not printing on HP officejet pro 8500 all-in-one printer A909

    I have an Officejet Pro All-in-One 8500 A909a printer, using OS X operating system.  Cyan and yellow are not printing. I've ran the Print Quality Diagnostics Page and they do not show up there or on the align page. My ink levels are good. 
    Can you help me find and fix the problem?
    Thanks

    Hi DavidM2,
    Welcome to the HP Forums.
    I see that you are having issues with the Cyan and the Yellow ink cartridges as well.
    First off, please make sure that you have the printer power cable connected directly to a wall outlet and not a power bar/strip. Here is a document that uses a LaserJet printer as an example but it is meant for HP products in general. Please click on the following link that explains the Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector.
    If you are still having issues then try to replace the cartridges.
    Let me know how you make out and if you have any other questions, feel free to ask.
    Cheers,  
    Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    W a t e r b o y 71
    I work on behalf of HP

  • When starting up a Mountain Lion iMac, it takes along time before network logins are available.

    When starting up a Mountain Lion iMac, it takes along time before network logins are available. There seems to be a huge delay getting the network up and running, and I'm not sure why. This isn't an issue for identical iMacs running Snow Leopard.
    If I login with a local account, I see the ethernet registered as disconnected for at least a minute, then it pops up. If I switch to Snow Leopard, using the exact same hardware, network cable, jack, etc, it's instant.
    Has anybody encountered anything similar?

    Fulcrum Media wrote:
    Has anybody encountered anything similar?
    No. I have a rMBP and a Mac Mini on a home LAN. The Mac Mini is connected via ethernet and the rMBP is WiFi. Both connect instantly to my network. Both are running OS X Mountain Lion 10.8.2.

  • Everytime i try to update my itunes it says make sure your network setting are correct and your network connection is active . what does that mean

    Everytime i try to update my itunes it says make sure your network setting are correct and your network connection is active . what does that mean??

    Are yo getting a network timeout error?
    Disabling the computer's antivirus and firewall during the download and update usually resolves the timeout error.

  • Trouble setting up Officejet Pro 8500 in network

    I am wanting to set up a Officejet Pro 8500 909a into a wireless network.  I have hard wired the printer into the router, followed the instructions given in the setup section, but am getting no where.... help please!
    Thanks,
    Tom

    The software should find the printer if both the printer and computer are on the same network.
    Have you installed the HP software for the printer in any computer on the network?
    Please mark the post that solves your problem as "Accepted Solution"
    Sometimes it takes several posts back and forth to get to a solution - please be patient.
    I am employed by HP

  • I have my HP OfficeJet Pro 8500 A connected to my Mac Book Pro on a Wireless network. It works and

    I have my Hp Officejet Pro 8500 A connected to my MAc Book Pro which is running Lion OS on a wireless network.  It works just fine and prints and everything.  The problem is a "HP Utility" window that pops up on my screen and says it is "connecting to device" and lists my printer.  It just runs and runs and the entire thing is gray - meaning I can't close it, cancel it, or anything. When you try to click on it, the arrow becomes the color wheel of death.   It is driving me crazy.  I have gone through settings, I have downloaded the latest drivers, I have looked in utilities, I have opened the printer folder and can't find where this thing is coming from or how to turn it off.  Please help.  And yes I have turned offf the computer and rebooted.  

    If you are using Snow Leopard or Lion and have HP software for pre-Snow Leopard (either from a CD not marked as compatible with 10.6 or you recently upgraded to Snow Leopard or Lion and had the HP software on your Mac before you upgraded - even if you did a standard uninstall of the old software or installed new software over the top of it) you must uninstall the software using the 'scrubber' option:
    Go to Applications/Hewlett Packard/ click on HP Uninstaller
    Click on Continue
    Highlight your device on the left pane
    Press and hold Control + Alt + Cmd keys on the keyboard simultaneously while you click on Uninstall <<<< This IS the Scrubber Option, there is no button labeled "Scrubber"
    There will be a pop up that asks if you are sure you want to uninstall ALL hp software. (At this point, if you continue, any HP printers you have installed will need to be reinstalled)
    Click Continue and let it finish
    Restart your Mac
    Download and install this: http://support.apple.com/kb/DL907
    Now reset the printing system:
    - Sys Prefs, Print & Fax
    - Right (control) click in the rectangle listing your printers and select Reset Printing System.
    WARNING - this will delete ALL of your printers!
    - Select the plus sign to re-add it. Look for the printer, select it and wait until the "Add" button becomes available. Click it.
    If you want more features, you can download and install the Full Featured software from the "Support & Drivers" button at the top of this page, otherwise, basic printing and scanning will work without it.
    Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
    I am employed by HP

  • HP Officejet pro 8500 won't print and keeps asking for a proxy setting. Help.

    HP Officejet pro 8500 won't print and keeps asking for a proxy setting. Help.

    Hi,
    Can you confirm that you have an Officejet 8500a or Officejet 8500? On the 8500a model, you can set the networks proxy address and port setting from the front panel of the printer (setup>Webservices setup>proxy). If you are unsure what your proxy settings are you'll need to contact your network admin. If your network uses a proxy users name and password for all devices, you need to enter this information along with the proxy address and port in the printers embedded web server. Type the products IP address into an internet brownser window (printer must be connected to the same network as PC). Select the network tab, and than look for the proxy settings option. Enter in the information and click apply. Once the networks proxy information has been correctly inputed into the embedded web server, try printing again. If unsuccessfully, you might try reinstalling the printer software after uninstalling it. Hope this helps!
    I was an HP employee
    Reminder: Please select the "Accept as Solution" button on the post that best answers your question. Also, you may select the "Kudos" button on any helpful post to give that person a quick thanks.

  • Officejet Pro 8500 A909a - setup can't find printer, HP Network Diagnostic does

    Windows XP SP3
    HP Officejet Pro 8500 A909a CB022A
    DLM1FN1006BR
    I have been fighting with this printer for the past week, put at least 40 hours into trying to fix this alone. I will never buy another HP product for my office again.
    Windows can find the printer on the network. HP Network Diagnostic can find the printer on the network. But the latest version of the installation for the printer, that I downloaded from the website last week, refuses to find the printer on the network. I would do this without the HP software if I could but I need the functionality of hitting the scan button on the printer and it converting those scanned documents to PDF. 
    Here's a list of things I've tried:
    Finding the printer by IP in the setup (doesn't find it)
    Using the HP Scrub tool for this printer at all levels (L1-L4) MULTIPLE times followed by deleting the files in %temp% and then reinstalled the full software package. 
    Disabled all services and startup items.
    Disabled the Windows firewall. Tried with Windows firewall installed as well.
    Restarted the HP services in services.msc
    Updated MSIEXEC.
    Un registered Re-registered the msiexec
    Re-registered ATL.dll
    Ran subinacl to make sure all permissions are set properly.
    What I don't understand is why the HP Network Diagnostic can find it and the install can't. It seems to me that without installing all the HP software, I have no way of using the scan button to scan documents - the scanner just says "Select Computer" followed by "No Scan Options". 
    Can anyone tell me what I've missed in troubleshooting?

    Bump? Anyone have any sort of advice? Or is everyone seeing that I've followed every step in the HP Support site and nobody knows what else to suggest?

  • Cannot find Officejet Pro 8500 A909g on network

    We have several PC's/laptops connected to our wireless network and they all use the same printer, ( Officejet Pro 8500 A909g )
    My personal laptop was working fine with the printer untill Vista crashed and I upgraded to Windows 7. I downloaded the software and driver for Win 7 and installed it. The printer still works fine with all the other printers, proving it is connected to the network. I have total access to the network and are using other functions like DVRDB etc with Win 7 via the network.
    Yet during the installation process it doesn't pick up the network printer on my laptop.. All the trouble shooting answers are reputed by the fact that the printer is working fine with the other PC's/laptops. The Network test report can't find any problems either plus I connect fine to the internet etc via the network.
    I disabled all Firewalls and still can't find the network printer.
    It might be that I named the PC the same when I re-installed Win 7 but the laptop IP address changed. (I couldn't remember what it was so it was changed)
    Could anyone suggest anything I can do to get this fixed?
    Cheers

    I have just purchased a Officejet Pro 8500 A909g and trying to setup a wired connection and having the same issues. The install worked up until the "Detecting Network" process and then hung for about 30 mins. I have run the HP network utility, as suggested on the site, & the printer is visible! I have also successfully setup the software on another Windows 7 (64bit) system without any issues.
    I am guessing that I have some form of driver conflict causing an issue when I try and finalised the network setup. I am guessing this as I have had other similar issues with other network print servers. The question is how do I find out what the issue is without a complete OS reinstall!

  • Installing OfficeJet Pro 8500 Wireless on Windows 7 laptop with no network

    Just purchased the OJPro 8500 Wireless and am trying to install on a new laptop with Windows 7 installed. First the CD that came with the printer didn't like Windows 7, so I downloaded the latest drivers from HP and things started happening... but no cigar.
    I'm trying to connect the printer to a laptop using wireless<-->printer, there is no wireless network involved. The equipment is as follows:
    - 3-IN-ONE HP OfficeJet Pro 8500 wireless
    - Laptop MSI CX600 series with wireless/bluetooth
    I would really appreciate any info on how to accomplish this.
    Thanks.

    1st, thx for clue about ad hoc (wireless) NETWORK (on pg. 10 & 11) in hp OFFICEJET "Wireless Getting Started Guide".
    Windows 7 HELP & HP Solution Center were both pretty useless.
    (Specifically)
    Type "ad hoc" in Search Programs & Files (under START icon).
    Results will be; "Set up an ad hoc (computer-to-computer) network". (Click on this)
    Results will be; Dialog box to give name to network & set security, then SAVE.
           NOTE: My Officejet Pro 8500n recognized "Security Type" = "No Authentication (Open)" & "Encryption Type" = "None"
    (Go to)
    Control Panel > Network and Internet > Network and Sharing Center > Connect to a network
    Results will be; (in Dialog box for "Open Network and Sharing Center") a listing of your ad hoc network name & message (in bold) "Waiting for users"
    Finally, on Officejet Pro touch screen, Select "Setup Menu", "Network", "Wireless Setup Wizard",  [Name] (given to ad hoc Network in Windows 7), & OK.
    (Opps, 1 more thing) Also, follow instructions on pg. 10, to "Change from a USB connection".

  • Can't install Officejet Pro 8500 A910 on the network in my Windows XP laptop

    Everything installs normally except connection options fail to detect the printer when the network connection is selected. The prompt that follows for network type also fails when wired (Ethernet) is selected. Firewalls are turned off during installation.
    The network printer can be seen by the HP Home Network Diagnostic Utility. Using the HP Home Network Diagnostic Utility to check connection indicates software missing, connection verified, and test print failed.
    The Officejet Pro 8500 A910 Embedded Web Server can be opened from the web browser by entering the IP address.
    Changing the printer port to the IP address allows the printer to work but does not enable all of the all-in-one functions such as scanning or running HP Officejet Pro 8500 A910.exe.
    Turning the power off and back on to the printer, computer, and router did not fix the problem. Re-installing the software several times did not fix the problem.
    The installation works normally with other computers on the same network that run Windows Vista or Windows 7.
    So far, customer support has not been able to help.
    This question was solved.
    View Solution.

    Resolved, not solved. 
    I talked to HP product support. The Officejet Pro 8500 A910 will not install on Windows XP (at least the Home Edition) when networked through a router. It will install through USB. I uninstalled the program and reinstalled it with only USB connected to clean out all the network printer/scanner information. Product support claimed it would install through an ether net cable connected between the printer and computer but this does little good if you need internet access.

  • Constant Printing Restart on a networked HP Officejet Pro 8500 A909N Series printer

    Hello,
    I'm curious if anyone has run into this problem before.  I have a HP Officejet Pro 8500 A909n Series printer that I have setup as a network printer.  This has been accomplished through a print server.
    I installed the printer's drivers based upon the cd that came with the printer, in the box.
    The problem is that whenever a user prints, say it's a simply one page document... the printer will repeatedly print that single page until it runs out of paper.  I have stopped/restarted the print spooler.  I've rebooted the printer and the print server.  I have deleted the drivers and readded them.  I've tried installing drivers from HP's website and then installing those.  I have attempted to delete the printer from the server and start from scratch.
    When I monitor the print queue, I can see the service restart after each document prints.  I can't figure out how to get this to stop.
    Does anyone have a suggestion; or has anyone run into this problem?  I'm not sure which forum to put this in.  I chose the Networks/Wireless forum, even though this is running on a wired network with wireless disabled.
    I certainly appreciate any asistance. 
    -Craig

    It ended up being an issue with the port.  I had used the same port as the last HP printer that I replaced.  This printer needs to run on a TCP/IP port, and not an HP port.
    Problem solved.
    Oh, and it was wired, with wireless disabled.

  • HP Officejet Pro 8500 wireless Networking with LINKSYS WRT54GS wireless router

    I have a HP Officejet Pro 8500 wireless printer conneted via WiFi to my LYNKSYS WRT54GS wireless router.  I do not have a USB cable or ethernet cable plugged to the printer.  I am able to use the 'scan to email button' and the 'scan to network folder' button on the front of the printer and I can pint from the PC to the printer with no problems.
    I installed the HP printer software from the CD, choosing network/wireless connection, without having to install any USB cables from the PC to the printer in the process.  many posts in the forum mention having to connect USB cables in the wireless installation process.
    Can I install the software in the same fashion on the other two laptops? Or, do I need to do something differently?

    The USB cable is used on those printers which do not have display or front panel wireless setup is not possible. We configure the wireless settings during install and save those settings in printer's memory by transferring through USB cable. Therefore the USB is plugged in during wireless installation temporarily. In your case I don't think plugging in USB cable is necessary as the printer is already on network and had IP address. Connect the laptops on wireless network and proceed with regular install, the printer should be detected automatically.
    Thanks
    Naveen K
    HP Support Engineering Center
    Click on BLACK STAR button to say thanks
    (Although employed by HP, I'm trying to address the issues with my sole willingness and my employer does not bear any liability for my responses)

  • How to get the Network Users Are Available Dot to Show up Automatically On Mac OS X Login Screen

    i am wondering how you make it so that the little tiny green dot with network users are avalble appere on start up automaticly with out having to do a bunch of crap
    dont know if this matters but i am using an emac (Not Sure What Modle) With mac OS X Server 10.5 and 1 GB Ram and Grand Total of 100GB of HD Space so please Help me i really could use this my clients always come and ask me how they know when the can login our that there account wont let them login so this will he a bunch with trouble shooting
    Message was edited by: Karlplanken

    defaults write /Library/Preferences/com.apple.loginwindow AdminHostInfo DSStatus
    Or, use managed preferences in Workgroup Manager,

Maybe you are looking for