No service in the phone
I Update my iPhone 4g to iOS 7.1.2 and when I put my sim there ia no service I tried many way to get it back but they didn't work plz help me
iPhone: Troubleshooting No SIM
Similar Messages
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how can i lock my screen on my iphone that was stolen tonite, i already suspended the service to the phone, but apparantly there is a way thru icloud to lock screen and when i log into icloud, i do not see the option to select devices. if so, that is where i can lock the screen, but i can not seem to get to that.
thanks
DA. Only if the device is online.
B. Only if you set up Find My Phone before the theft.
What To Do If Your iDevice Is Lost Or Stolen
If you activated Find My Phone before it was lost or stolen, you can track it only if Wi-Fi is enabled on the device. What you cannot do is track your device using a serial number or other identifying number. You cannot expect Apple or anyone else to find your device for you. You cannot recover your loss unless you insure your device for such loss. It is not covered by your warranty.
If your iPhone, iPod, iPod Touch, or iPad is lost or stolen what do you do? There are things you should have done in advance - before you lost it or it was stolen - and some things to do after the fact. Here are some suggestions:
This link, Re: Help! I misplaced / lost my iPhone 5 today morning in delta Chelsea hotel downtown an I am not able to track it. Please help!, has some good advice regarding your options when your iDevice is lost or stolen.
1. Reporting a lost or stolen Apple product
2. Find my lost iPod Touch
3. AT&T. Sprint, and Verizon can block stolen phones/tablets
4. What-To-Do-When-Iphone-Is-Stolen
5. What to do if your iOS device is lost or stolen
6. 6 Ways to Track and Recover Your Lost/Stolen iPhone
7. Find My iPhone
8. Report Stolen iPad | Stolen Lost Found Online
It pays to be proactive by following the advice on using Find My Phone before you lose your device:
1. Find My iPhone
2. Setup your iDevice on iCloud
3. OS X Lion/Mountain Lion- About Find My Mac
4. How To Set Up Free Find Your iPhone (Even on Unsupported Devices) -
My phone was stolen and I discontinued cell service to the phone through my provider. However, before discontinuing service, I locked my phone from the icloud. Now that it is no longer being serviced by the service provider, will the phone remain locked?
Thanks, James. Sadly, I had not upgraded to iOS 7 as I only had an iphone 4 and those I knew with the 4 who upgraded had major issues with battery life, so I decided not to upgrade. However, I know the phone was locked because the new "owner" called and hung up on me while calling the number I listed in the "This phone is stolen message" set by the cloud. Are you saying that my phone will remain locked if they don't know how to break into it? Or are you saying that it will no longer stay locked once I turned off service to the phone?
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I have just moved to Spain and out in a Spanish sim into my Irish bought iPhone 4. It says 'invalid sim' and 'no service'. The phone is not locked to any provider. I have been told that its a handset issue. Please advise.
1). Are you positive the phone is not locked? Where did you buy it? Did you get it unlocked from your original carrier? Only Apple sells unlocked phones in most countries.
2). Did you try with a diffrent SIM. MAybe the one you have is defective.
3). Does the Spnaish carrier you are using support the iPhone? Who told you it is a handset issue? -
TERRIBLE CUSTOMER SERVICE ON THE PHONE
I just wanted to lodge a complaint about Verizon Fios Phone Reps. I lost my dial tone on my phone and it comes back sporadically. In any case, that is not acceptable.
So I call Verizon and chat with the representative. I am not in the best of moods at this point because I have to go through this rigamarole of answering all these questions which were all answered before -- and told AGAIN that the problem is in my home -- which it is NOT -- but that is what they are seing on their screen -- as if what is reported to them by their computers are always correct.
Whatever.
So, schedule the appt. They cannot NARROW their appt window down except to say it will be ALL DAY SATURDAY. THEN adding insult to injury - they say that if the problem is in the home -- that I will have to pay for it. Ok -- whatever. I tell them that if the problem is not in the home and I have to wait all day for Verizon to show up -- does this mean that Verizon pays me my day rate?
I understand that they have to say this but this particular rep repeated it four times over the conversation -- whatever. Just set up the appt. WHY CAN'T THE NEW YORK OFFICE CLOSE THE SERVICE WINDOW TIME FRAME To either in the morning or in the afternoon? Why all day? If other companies can close the time frame -- why can't verizon?
Over and over he repeated that I would have to pay -- just because a screen tells him the problem is in the home. IT IS NOT. There was a heavy rain here on Wed and usually what happens is that the lines get wet and the phones get all static-y and I guess this time -- the lines just went down. The dial tone comes in and out.
Also, I checked all my phones by connecting and disconnetcing as verizon's ROBOT told me. And it was confirmed that the problems were not my phones.
In any case -- Verizon --- your customer service SUCKS and I will make sure to tell everyone that I can.I'm sorry you are having difficulty. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue.
Moonlighter17 wrote:
I've been trying the local store approach with no help. Either I get someone that has not idea what different model set-top boxes Verizon carries or they are not wanting to help. I even had one person tell me all of the boxes verizon has are the exact same, that they only carry ONE model box!!
I've had service for several years and this is the first time I've really needed support and I'm very dissappointed!! I guess I will have to switch to cable or satellite. DirecTV keeps sending me super promotions to switch back.
UGH!!! -
a
The itunes app and safari app cannot be deleted. The came with the phone and are native to it. The must be on antoher screen or in a folder on one of the screens. Swipe across the screen from right to left to reveal other screen and look for them. IF you can't find them go to settings>general>reset then reset home screen layout. If you want to move apps touch your finger on the icon and hold it there until the icons wiggle and then drag the icons to where you want them then let go. Tap home screen once to make them stop wiggling
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The Iphone will not get out of recoverymode
Google is your friend.
http://support.apple.com/kb/ts3694#error3004
Network connection or download errors
Error 1479: This error occurs when trying to contact Apple for an update or restore.
Quit iTunes
Disconnect from USB and restart the iOS device.
Reconnect the device to the computer.
Launch iTunes and attempt to update or restore again.
Error 1639: Follow these steps.Errors 3000-3999 (3004, 3013, 3018, 3164, 3194, and so on): Error codes in the 3000 range generally mean that iTunes can't contact the update server (gs.apple.com) on ports 80 or 443.
Update to the latest version of iTunes.
Verify the computer's date and time are accurate.
Check that your security or firewall software isn't interfering with ports 80 or 443 or with the server gs.apple.com.
Follow these steps to troubleshoot security software. Often, uninstalling third-party security software will resolve these errors.
An entry in your hosts file may be redirecting requests to gs.apple.com (go to "Unable to contact the iOS software update server gs.apple.com" above).
Internet proxy settings can cause this issue. If you're using a proxy, try again without using a proxy.
Test restoring while connected to a known-good network.
Error 3002: If you experience this error while updating an iPod touch (2nd generation) or iPhone 3G, please use the standard update or restore process in iTunes (click Update or Restore).Error 3194: You may not have the latest version of iTunes installed. Update to the latest version of iTunes. If the issue persists, follow the steps above in "Unable to contact the iOS software update server gs.apple.com."Error 3004: If you're using a Mac, you may be able to resolve an error 3004 by quitting iTunes and using the following command in the command line: dscacheutil -flushcache.The device couldn't be restored. An internal error occurred or Error 3200: This indicates a network-connectivity or traffic issue. If you see this error, wait an hour or more and try again.Error 9807: Verify the computer's date and time.If unresolved, open access to the following VeriSign servers:
evintl-ocsp.verisign.com
evsecure-ocsp.verisign.com
Access to these servers may be blocked by security software, content filtering software, a misconfigured router, or anti-spyware software. For iTunes for Windows, follow these steps to troubleshoot security software issues.
Error 9808 (or -9808): Follow the steps for an unknown alert message when connecting to resolve the issue. If those steps don't resolve the issue, or if the settings revert to their original values after the restart, then follow the steps to troubleshoot security software issues.
Error 9844: This is typically caused by incorrect firewall settings. Go to "Open the proper ports and allow access to Apple servers" in the "Advanced steps" section below. -
Hi iv bought my daughter a reconditioned i phone 3g for christmas but when i have tried to sync the phone it is saying no service and the phone cannot be reconginized.please could someone help as this is a present for tomoro xx
Where exactly did you buy it? Apple does not sell re-conditioned iPhones.
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I have to use the Keypad a lot when making calls. Make the call, the Robot then asks to enter a number for a service, pull the phone down from the ear, the screen may light up for a second, but then the screen saver cuts in, blanking the screen out. Sometimes you hit the Home Key to awaken the sccreen, enter your number and then back to the ear to hear the next set of instructions. Back and forth just trying to enter the options is a pain. Sometimes even trying to end the call, the screen blanks out and you fight to try and end a call.
If I use the Speaker function the keypad works; the speakler phone is not alway appropriate.
It appears that the phone gyro, doesn't detect the phone has moved from the ear to the viewing angle. This wasn't an issue until recently and I can't remeber if it's the iPhone 5 or one of the updates. It definitly wasn't there earlier on, as I threw away an Windows 6.5 phone for the same problem.
I'm not sure if it's a hardware or software (design) issue.It is not the gyro. This has everything to do with the iPhone's prioximity sensor.
Are you using a case that may be blocking or partially blocking the proximity sensor? If you are using the case, remove the case prior to the next call to see if the same occurs without the case. -
$300 charge for the phone i did not ask for!!!
Hello,
my name is Irina , phone number xxx-xxx-xxxx.
I came to a Verizon store (Harbor east branch on Fleet street, Baltimore., MD) two months ago to purchase screen protectors for my iphone. Before i left the assistant asked if there was anything else they could help me with. I said the home button wasn't working properly so they offered to take a look at it.
After inspecting the iphone the assistant said the issue could not be fixed and offered to order a replacement iphone for no additional charges, since the inspection had not detected water damage.
I gladly agreed! Received my replacement ipone, mailed the old one back. it was two months ago.
Now two months later i see a $299 charge for the replacement phone i received in march because they detected water damage in my old iphone.
How ridiculous is that? I did not ask for it. If i knew there was a chace of water damage why would i risk a $300 charge replacing my iphone when i could just wait a few months for the iphone 5 free upgrade?! My old phone worked fine, except for the home button being not sensitive.
And now you're expecting me to pay $300 for what?
The store has to take responsibility for this. The charge needs to be taken off my account. My whole family and i have been verizon customers for 5 years and i cant believe this is happening now!
If no action is taken to resolve this problem im going to file a complain to FFC Better Business Bureau.
I'm hoping to hear from a verizon representative as soon as possible. Customer service on the phone would not help.
I can not believe how difficult it is to find contact information to get in touch with the right people who will be in position to help.
Thank you for your coordination,
Irina
>Personal info removed<
Message was edited by: Verizon ModeratorSo, my son's iPhone 4s was having issues with the power button and the home button. I bought it less than a year ago and have also purchased the insurance. That said these kept sticking and didn't work, so we took it into the Verizon store where a sales clerk took it to the back and after 15 minutes came back to tell us that his iPhone was broken, and that the problems were common and we could get a new phone under the warranty. We asked 5 questions along the lines of are you sure? They said yes. They looked up our information and NOT ONCE did they advise us to go thru the Insurance option that I pay $9.99 a month for. This issue would be covered by warranty for SURE! They gave us a box to ship it back to Verizon in, ordered him a new phone, and wala it came in the mail 3-5 days later. THEN 10 days AFTER that, I get an email from Verizon telling me that they "disallowed" the warranty claim as the issue was not due to a malfunction of the phone but some kind of damage -- which then they included a picture of (and the picture did NOT even show on the email). They also wanted me to know that I would be seeing a $299 charge for the replacement phone. I didn't even PAY $299 for the original phone back when I bought it - there was a $199 promo deal going on. I called customer service - what a CLUSTER! They pulled up the email and could SEE the picture I couldn't - and the notation apparently saying that the phone had suffered WATER DAMAGE. This PHONE has been treated like GOLD -- it never had ANY Water damage, they are just trying to get out of honoring the Warranty. WHY would the service tech @ the Verizon store tell us it was a common issue covered under warranty AFTER inspection? WHY would he tell us that it would be taken care of and to send the phone into Verizon with a new replacement on the way?? The Customer Service person then shared with me "oh - I see you have the Asurion Insurance" - I said YES, I did get that when we bought the phone. She said we should have SENT the damaged phone thru Insurance for replacement. OMG! We RELIED UPON THEIR OWN employee to discern the nature of the issue. If they had looked up the account and saw I had insurance, why did they not go that route? What a *****. So net net - I AM NOT PAYING $299 for that phone - they can send me to a collection agency. Honestly what a racket and what kind of employees are working there - incompetent. I will NOT pay for that phone. The worst case should have been I had to pay the insurance deductible, but we relied on the Verizon store employee to diagnose the problem and provide recommended action - which WAS WRONG!
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the screen is all black and in the middle there is the white signal going clockwise.. its taking too long!! can anyone help? is it normal? this is my first time using the iphone..
Hello there Pink_desire,
It sounds like your phone is unresponsive during the startup process, even after you reset the phone. If this is the reset you are doing:
To reset, press and hold both the Sleep/Wake and Home buttons for at least 10 seconds, until you see the Apple logo.
Turn your iOS device off and on (restart) and reset
http://support.apple.com/kb/ht1430
I would next try putting the phone into recovery mode, and restoring it with this article:
If you can't update or restore your iOS device
http://support.apple.com/kb/HT1808
If that does not get your phone going, I would next seek service for the phone with this article:
iPhone Repair - Other Repairs
https://www.apple.com/support/iphone/repair/other/
Thank you for using Apple Support Communities.
All the very best,
Sterling -
Droid Incredible 2 Echo while talking on the phone
Anyone else have this issue?
When using my wife's Droid Incredible 2, you can hear your voice over the person on the phone while you talk. It is almost like the phone microphone is too sensitive. I have tried adjusting the call volumes, I turned off all the headset mic amp and voice amps as suggested on the support forums, and I even tried changing the phone configuration by setting all the hardware to communicate only via CDMA and still no dice.
I did some googling on this and it seems this is a problem with the Incredible 2's in general, but google/htc/verizon will not comment on this or provide an update. We are on our third Incredible 2 in the past month, and each one has had this issue. The Verizon store keeps giving us the ** run around of, "your past 15 days to exchange it, even though the phone echo is so bad you cannot talk on it for more than ten seconds."
I just wish we could exchange the phone instead of dealing with this garbage run around customer service. The phone is great other than you cannot really talk on it....
Here is the link I found on the issue by courtesy of the HTC forums:
http://community.htc.com/na/htc-forums/android/f/124/p/11431/49895.aspx#49895Every Verizon phone I've ever owned has had this problem. I believe it's the way Verizon over compresses the cells in order to get by with fewer problems that causes the problem. I was with a GSM provider for six years and when the company I worked for entered into an agreement with VZ that made me switch carriers the difference in sound quality was like night and day. The GSM carrier was like listening to music in stereo while Verizon's sound was like mono - tinny with no depth of quality or richness. I notice the sound is louder on Verizon phones, no doubt an attempt to mask the poor sound quality.
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"Cannot Authenticate the Phone" with IBM T60 and N...
Hello!
I've been reading through the various posts on the "cannot authenticate the phone" -issue, yet after uninstalling & installing BT stack & PC Suite various times my problem still persists. I've also followed every single piece of instruction I've found on uninstalling Microsoft BT stack, yet PC Suite still reports that it is available.
I can connect from my laptop to the dial-up networking service on the phone, and I am able to connect from the phone to the headset service on my laptop, so BT stack & pairing works ok; I am also able to synchronise the phone via IR => problem must be somewhere in the PC Suite's bluetooth sections.
Is there any flags to enable debugging level logs in PC Suite? I would SOOO MUCH like to see what the hell goes wrong in there.
Or is there *any* way of getting this to work??
Getting pretty tired with this..
Rgrds,
sakuvee.
Operating system:
Microsoft Windows XP
Build 2600
Service Pack 2
Language: English (United States)
Language for non-Unicode programs: English (United States)
Locale: English (United States)
Input language: Finnish
Nokia PC Suite:
Version 6.81.13.0
Language: English
Connectivity Cable Drivers:
Version 6.81.1.2
Microsoft Outlook:
Version 11.0
Build 8010
Bluetooth stacks:
Microsoft Bluetooth stack
Version 5.1.2600.2180
WIDCOMM Bluetooth stack
Version 5.0.1
Build 3200
BT device: Thinkpad Bluetooth with Enhanced Data Rate
BT firmware: Broadcom 2.1.92.108, HCI 2.0 206C, LMP 2.0 415C
BT driver: Broadcom, 1.8.2006, 5.0.1.3200
Phone: V 3.0617.0.6, 03-05-2006, RM-92, Nokia N80 (03)
---Message Edited by sakuvee on 19-Oct-2006
02:46 PMOK - here's what I did to FINALLY get it working:
1) Uninstall PC Suite (from Add Remove Programs)
2) Uninstall Nokia Connectivity Solution
3) Remove C:\Documents and Settings\[uid]\Application Data\Nokia, ...\\Application Data\[uid]\PC Suite, ...\All Users\Application Data\PC Suite, C:\Program Files\Common Files\Nokia, C:\Program Files\Nokia. Basically all Nokia directories left behind by Nokia uninstallers.
4) Restart machine
5) Run PC Suite Cleaner (all options one at a time, except the diagnostics, don't restart although it recommends to do so)
6) Restart machine
7) Manually clean all typelibs, activex-objects, device-ids and other registry entries linking to or containing Nokia related stuff from registry using regedit.exe
8) Restart machine
9) Install PC Suite
10) Unpair phone (from laptop and from phone)
11) Run Get Connected Wizard -
AT&T customers service reps. (Phone) and in the store not on the same page!
On 6/27/15, I called into the 1(800) number to order a new phone and change my plan to the "Next" plan. I went through whole process with the rep over the phone. I asked if I could pick up the phone from the AT&T store in my area. She told me I would have to go into the store and got through the process there. She stated, I would only have to pay the taxes (around $42) on the phone and pick what installment plan I wanted. Well I went into the store and spoke with a sales rep. picked the phone I wanted and proceeded with the process. First I was told I had to pay my bill which was not an issue $127 the rep double charged my card. In which a manager had to fix. Then I was told I had to pay $200 for downpayment to be on the Next plan. When questioned was told oh we do this for customers getting an additional line, t(the rep I spoke to that morning said paid the taxes for the phone) so I paid the $200. On 7/9/15 upon paying my bill I happened to look at the details of my account. I notice the charge of $201 on 6/27/15 but my bank account reflected the amount of $242. from AT&T. So I called customer service and spoke with a rep by the name of Robert. Robert explained the confusion then, stated I did not have to pay the $201 for the Next plan. I asked if I could have the $201 moved towards my bill, he stated yes it would not be an issue. When he tried to make the adjustment he was unable to and informed me that I would have go into the store. He also verified with his supervisor of the issue. He said he would have all the info needed documented on my account. Later that day I went on the AT&T site to remove the mobile TV app and was unable do. So I got on the chat live contacted a rep Arvin, who helped me with issue. Then I asked him the same question in reference the Next plan. He confirmed with a supervisor that indeed I did not have to pay downpayment, just the tax. He also put in notes on my account and said go into the store. I arrive to the store (Snellville, GA) and was approached by Pamela. I told her the issue and she proceed to tell me, that AT&T runs credit checks for additional lines. Which when I transferred to AT&T they ran a credit check. But for an additional line and switch to another plan. I told her what the other 4 reps which includes the original rep that I started the initial order on the morning of 6/27 told me. Pamela stated that they were wrong and did not know what they were talking about and they don't deal with customers as the store does. And she would look at my account and see. I told her I have the print out of the chat from Arvin. After she read the notes she proceeded to tell me I was wrong and the other reps were wrong and then she called the 800 number spoke with a customer service and the rep she spoke with told her "NO" they don't do that and I was correct in what I was saying about my the issue. Pamela told her, she was incorrect and that she need to go read the regulations and gave her reg to look up. During this time my mom was with me and she informed me a family friend was supervisor for AT&T Corporate office and to call her. In which we did and she stated the same of course Pamela said we wrong and was nice nasty in reference to it as in being a know it all that she just couldn't be wrong. My issue wasn't resolved and I felt like AT&T took my money and called myself and the 5 employees that worked there liars. For a company that has been on the news for overcharging their customers you would think that your company would have better customer service and all on the same page. And if the majority and a Supervisor were agreeing and saying that same thing. Pamela should have did the change on the account and not have a customer your company says it values to leave the store feeling the way I did. Meaning knowing that I was upset and that I was told the same thing by 5 employees of your company, Pamela should have tried to compensate me or made sure that I wouldn't have any thoughts of going to another phone company. I was made to feel like I was lied to. It's bad enough when you walk into the stores the reps are on you like vultures. And you feel overwhelmed and like you're at car lot. And the reps are wheeling and dealing for their commission. Now I'm concerned if I chose the right company???
I didn't even do the survey and the reps in the store said it had to be done over the phone I just never called back I had already taken time to drive to the store I wasn't about to waste more time dealing with an upgrade over the phone I just figured doing an upgrade over the phone would be the same as doing it in the store I don't understand what the difference is
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I tried to download itunes to my phone.First it wanted it to download the new itunes.We also updated our Windows xp.I kept coming up can't complete because there was an error when setting up.One time is was error 9 and they tried to help me.I have a laptop with the internet and we tried it there.We were able to get service pack 3 downloaded.So we did upgrade the itunes on the laptop even though I have never put music on there but there is some from someone .I never heard of many of the songs.Any how I did try to download and restore on the laptop and then come to the land computer and see if the box comes up to restore the contacts.Well it didn 't work and now my phone won't even turn on .I have no one to call if something happened to me.I am going to the Apple store right off the bat tomorrow morning.I have everything in the box and the phone and reciept and see if they make it work or give me another one.I have to take my sim card again since They gave it back to me.I bet it means I can't sync the photos in the phone.Even with 2 computers and talking with 3 people it still did not work.All because I wanted to download the itunes to my phone.I don't care now if I can just get my phone to work and my contacts are in there.I hope I don't have to buy the ringtones again I bought 4 of them.Any one have this problem and what did you do to fix it?
The Apple rep tried both those ideas and both failed. The rep was connected to my computer so she
could see my screen and show me exactly what to do. My iPhone (not ipad) never has synced photos to my computer,
I have to use explorer to copy and paste or cut and paste them to my PC . It is the syncing back to my iPhone of only the much smaller selected photos that used to sync in itunes but now the itunes sync button cannot be clicked to make that happen. And the reason I only sync back selected photos is that my total PC pictures file is about 40 Gb. Also I find it a lot more useful to have a small number of folders ( no sub-folders of course) so I can quickly locate on my iPhone pictures from different categories such as family, autos, etc. None of this posed any problems for over a year until just recently. I am reading on other threads of many people with other iTunes syncing problems, and wonder now if it is the latest iTunes updates that are causing the problems? While I have tried removing and reinstalling iTunes on my PC, I don't know how or if you can, install a previous version?
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