I have reset my iphone 5 but the phone hangup on the apple icon, and its taking very long to start up, what do i do?
the screen is all black and in the middle there is the white signal going clockwise.. its taking too long!! can anyone help? is it normal? this is my first time using the iphone..
Hello there Pink_desire,
It sounds like your phone is unresponsive during the startup process, even after you reset the phone. If this is the reset you are doing:
To reset, press and hold both the Sleep/Wake and Home buttons for at least 10 seconds, until you see the Apple logo.
Turn your iOS device off and on (restart) and reset
http://support.apple.com/kb/ht1430
I would next try putting the phone into recovery mode, and restoring it with this article:
If you can't update or restore your iOS device
http://support.apple.com/kb/HT1808
If that does not get your phone going, I would next seek service for the phone with this article:
iPhone Repair - Other Repairs
https://www.apple.com/support/iphone/repair/other/
Thank you for using Apple Support Communities.
All the very best,
Sterling
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