No service on new iphone after restore from old phone

I bought a new 5 and tried to set it up using itunes that I've always used with my old 3GS.  Has the latest OS, but it still isn't transferring the service to the new phone.  It has all the apps, but it has no phone service, which is still on my old phone. 
Thanks!
Kelly

I would hope that the phone isn't stolen. The seller had over 700 feedback points on eBay with 100% positive feedback. I'll contact Three.
Edit: I checked the serial number on the Service & Repair section of the Apple website and it is covered by warranty until April 20 2013 (like the seller said). Wouldn't it be marked as blacklisted or similar if it was a stolen product?

Similar Messages

  • HT201269 Don't want to lose content on new iPhone when restoring from old iPhone

    If I follow the steps described in http://support.apple.com/kb/HT2109 will I lose the contacts, apps, photos and videos that are already set up on my new iPhone?

    Some ideas on preserving your data on your new phone prior to restoring the old backup...
    Follow this guide to import your photos and videos: http://support.apple.com/kb/HT4083.  You can sync these back to your phone later with iTunes.  Connect to iTunes, right-click on your phone and choose Transfer Purchases to import any apps not already in your iTunes library.  You can use the free app My Contacts Backup to back up your contacts.  This will back up your contacts as an attachment to an email.  Send this email to yourself and you can later open it on your iphone (after restoring) and tap on the attachment to import these contacts back to your phone.

  • IPhone 6 -restoring from old phone on iOS7

    Do i need to update my old iPhone 5 (on iOS 7) before i restore my new iPhone 6 (which is already on iOS8) from the iphone5 backup ?

    I have just recently backed up the iPhone 5 16GB (iOS 7.1.2) and am now restoring the new iPhone 6 16GB (already on iOS8) from that backup. This is my third attempt, and each time it tells me the estimated time remaining is over 10 hours and just keeps getting longer. This does not seem right. All i am trying to do is grab the data, setup, notes, etc. from my old phone....why would this take so long? There is some music and a few apps, but its only a few gigs...maybe a couple hours tops.

  • While updating my iphone 4s to ios6, I had to restore it. Now every time I connect to itunes, I get the "Set Up Your iPhone" window with the set up as new iphone and restore from backup options. After the restore, I got everything except my apps back.

    While updating my iphone 4s to ios6, I had to restore it. Now every time I connect to itunes, I get the "Set Up Your iPhone" window with the set up as new iphone and restore from backup options. After the restore, I got everything except my apps and music back. Do I need to set the phone up as new again?

    Hi Vidbrent,
    If you are having issues updating or restoring your iPhone, you may find the following article helpful:
    Apple Support: If you can't update or restore your iOS device
    http://support.apple.com/kb/ht1808
    Regards,
    - Brenden

  • I had backed up all my info on iCloud on my new iPhone. I am setting up the new phone- I checked back up by iCloud-  Now it says no back up available.  You can set up as a new iPhone or restore from iTunes back up-What should I do?

    I just got a replaced iphone and I checked back up on icloud, entered apple id and password.  Now it says no backups available.  You can set up as a new iphone or restore from an iTunes back up.  What should I pick because I had checked back up with icloud and all of my info was supposed to be backed up?

    You may need to update the software. For now, set up as a new iPhone and then go to Settings > General > Software Update. Update to the latest iOS (5.1.1), then go to Settings > General > Reset > Erase All Content and Settings to go through setup again and see if your backup appears.

  • I'm setting up my new iPhone and already have an iTunes account.  It's asking me if I would like to set up as a new iPhone, or Restore from the backup of my iTouch.  If i set up as a new iPhone will that delete all my music from my previous iTunes account

    I'm setting up my new iPhone and already have an iTunes account.  It's asking me if I would like to set up as a new iPhone, or Restore from the backup of my iTouch.  If i set up as a new iPhone will that delete all my music from my previous iTunes account?

    It will not do anything at all to your computer.

  • What to do with between Set up as new iphone or Restore from this back up? i just want to transfer all my purchased apps and contacts to my new iphone?  don't want to screw thing up. thanks

    I plugged in the iphone 5 to PC via itunes what should i do  between Set up as new iphone or Restore from this back up? i just want to transfer all my purchased apps and contacts to my new iphone?  don't want to screw thing up. Please help..... thanks

    Is this a new iPhone?
    If so, when connecting a new iPhone to iTunes for the first time that has been used to sync with another iPhone or iOS device, you are prompted to transfer the backup for the other iPhone or iOS device to the new iPhone, or set up the new iPhone as a new iPhone.
    If you don't want to transfer the backup for the other iPhone or iOS device, select set up as a new iPhone. No existing data or settings will be erased or changed when selecting as a new iPhone. Not that difficult or difficult at all.

  • I just received my upgraded iphone 4S, do i want to set up as new iphone or restore from backup

    I just received my upgraded iphone 4S, do i want to set up as new iphone or restore from backup.  I upgraded from a 3 which is synced to my laptop

    Restore it from your backup if the other phone worked fine.
    Basic troubleshooting steps  
    17" 2.2GHz i7 Quad-Core MacBook Pro  8G RAM  750G HD + OCZ Vertex 3 SSD Boot HD 
    Got problems with your Apple iDevice-like iPhone, iPad or iPod touch? Try Troubleshooting 101
     In Memory of Steve Jobs 

  • Just received my iphone 5 upgrade...do i set it up as a "new iPhone" or 'restore from itunes backup'?

    i just received my iphone 5 upgrade in the mail today. trying to set it up and dont know if I am supposed to set it up as a "new iphone" or "restore from itunes"?

    If you have a backup, restore the backup. It will restore the settings you had on your old phone

  • HT4623 I have a new handset as my previous one was damaged. With regards to backing everything which option do I choose when backing up, set up as a new iphone or, restore from this backup  iphone?

    I have a new hanset as my previous one ws damaged and everything was lost.  When backing up which option should I use "set up as a new iphone or, restore from this , back up Jo's iphone"..
    Thanks.

    You may do whatever you like.
    If you want to set it up using the backup of your old iphone then choose that.
    If you do not then choose as new.

  • Someone tell me how I can sync my music to my iPhone without it saying on itunes "set up as a new iPhone" or "restore from the backup of: iPod"

    someone tell me how I can sync my music to my iPhone without it saying on itunes "set up as a new iPhone" or "restore from the backup of: iPod"

    You must be trying to sync it with a different computer than the one it used last. No, there is no other way to do this.
    The iPhone may be synced to one and only one computer at any given time. If you choose to sync it to another, you can do that as often as you wish, but its content is erased first.

  • I had my iphone replaced yesterday and wondering if i am suppose to set up as a new iphone or restore from the backup of the iphone

    i had my iphone replaced yesterday and wondering if i am suppose to set up as a new iphone or restore from the backup of the iphone

    Actually, they will both accomplish the same thing on a new
    (different).  The difference is that setting up new will lead
    you through all the questions and such and restore from backup
    will just do it.
    So, if there are some things that you may want to change
    as far as syncing,mail, etc., set up as new. If you want
    nothing to change, go the restore route.

  • Have CS5 on current PC, Win 7 64bit; how get *.exe to transfer to new computer after remove from old one

    Have CS5 on current PC, Win 7 64bit; how get *.exe to transfer to new computer after remove from old one?

    Baffled by multiple links; found one I think(?) I need. CS5 12.1.
    It's basic, so I assume that one goes with CS5 Design Standard, but do not
    know. Thanks for answer(s) again.
    On Tue, Feb 17, 2015 at 10:36 AM, BobLevine <[email protected]>

  • No service, sim not provisioned, copy numbers from old phone to iPhone!!!

    As Apple don't provide any sort of useful instruction manual with the iphone here are the probs and answers I encountered with my iPhone 3GS.
    *copy numbers from old phone to iPhone*
    1st problem is that my old Nokia had far more numbers stored on it than on the Sim card alone, so having received and opened box of iPhone with new sim card I switched off my old Nokia phone, removed old sim card, replaced it with new sim card and copied contents to new card, then ejected new card from old phone and fitted in new iPhone.
    NOTE: You will need to have an iTunes account set-up.
    From the main menu in the iPhone select 'settings' > 'Mail, Contacts, Calendars', then scroll down & click on 'Import SIM contacts'. The numbers should be copied from your sim to your iPhone which stores the numbers on its memory rather than the SIM. - I looked for hours before discovering this!
    If you have more numbers on your old phone, then be careful to select numbers from phone / sim which is in the 'phone book' > 'settings' >'Memory in use' because you can more numbers from phone to sim and similarly protect numbers from deletion by moving them to the phone memory.
    It took me three chip moves from phone memory from Nokia to iPhone before all the numbers were moved.
    Note that text messages are NOT transferred from Nokia to iPhone via sim.
    **No Service* or 'Sim not provisioned'*
    Not able to connect to the rest of the world or SIM not provisioned may be down to you not switching your phone off properly, no thanks to the rubbish instruction manual with the iPhone where they assume you know where everything is!
    Anyone looking for help on this subject, look to the button located on the top of the phone at the right, and hold it down until you see the message 'slide to power off' the slide your fingers of the message from left to right until the phone switches off.
    This advice posted by my own problems with using the iPhone for the first time today.
    Having played around with the settings for a few hours I need to make comment that the iPhone is light years ahead of its competition.

    http://manuals.info.apple.com/enUS/iPhone_UserGuide.pdf

  • I previously had an iTouch, now a new iPhone. Setup as new iPhone, or restore from iTouch backup?

    I previously had an iTouch (3rd generation - 32 GB), now I have a new iPhone 4S. During the beginning of the setup process in iTunes, after reegistering the new iPhone with APPLE, when I am asked to set it up as new iPhone, or to restore it from my previous iTouch backup, which do I choose? It isn't clear to me, and I can't find the answer anywhere.
    If I choose to set it up as a new iPhone, will I lose all my apps and all my previous settings (and start over)?
    My computer is a MacBook laptop.

    If you set up it as new, you will lose the settings, but not your apps. You can try to restore from the backup because you will recover your settings and your apps automatically

Maybe you are looking for