No Sound Effects Control on iPad 2?

Working with a teacher this morning who has no sound effect controls on her iPad2 (iOS 6.1.3). She stated that she has already completed restart and full reset with the same results. I have looked through all volume controls, all settings, etc.
Pecuilar thing is that if I want to test out ringers and sounds, such as default marimba and strum sounds, they work fine, but have no control over their volume as well. Volume controls in Music is also missing.
Pics attached to see screen. Thanks in advance!

1. Double-click the Home button and swipe the Task Bar (at bottom) to the right. Check volume and mute settings.
2. Try a reset. Hold the Sleep and Home button down for about 10 seconds until you see the Apple Logo

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