No Sound on MP4 Video and Other Issues

Hi
I recently bought an iPod classic 5th gen (I believe - it certainly has video capabilities) white 80gb.
Since I have a lot of free time at college, I bought this model specifically to watch movies in my free periods. However, when I put a movie (ripped from a disk I own and converted to mp4) no sound is played, just subtitles. The movie itself has sound, as well as the file on my computer.
Attempting to follow Apple advice I installed QuickTime to open the file and view whether the sound was muxed. As I understand, if the sound is muxed it's basically unreadable by the iPod. I already had iTunes installed and had used it successfully.
Upon installing QuickTime I opened the movie file and played it part way through. The subtitles were still present with no way of turning them off, however the sound was notably playing. I checked the info (Window > Show Movie Inspector) and it came up with:
"Format: Mpeg-4 Video, 720x306, Millions
AAC, 5.1 (C L R Ls Rs LFE), 48.000 kHz"
From what I can tell from the support forum, this means it's not muxed and should therefore play fine, yet it still doesn't. (I'll add that it's not just with one video, but with both the converted DVD rips I've transferred: video, but with no sound.) Any help with this is greatly appreciated.
However, when installing QuickTime, it seems to have broken my iTunes file. Whenever I try and open iTunes, a dialogue box appears saying:
"The iTunes application could not be opened. A required iTunes component is not installed. Please repair or reinstall QuickTime. (~42404)"
I repaired QuickTime but iTunes still does not work. Do I need to uninstall iTunes, QuickTime, or both if I hope for iTunes to work again?
Apologies for the sheer length of this, I wanted to include as much information as possible whilst trying to keep it somewhat coherent. If you need anything explained further I'll try, but I admit I'm not very computer literate so may need things broken down for me to understand.
Thanks for reading, and in advance for (hopefully) helping with this problem.
~Hannah

I now have working iTunes, however video still does not play sound.
Does anyone have any ideas as to how to fix this?

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*** Flash10c.ocx File version: 10.0.32.18                Type: Active X Cointrol
*** 2. FlashInstall                                                    Type: Text Document
*** 3. flashplayer.xpt                                                Type:   XPT File
*** 4. FlashUtil10c   File version: 10.0.32.18               Type: Application
*** 5. FlashUtil10i Plugin File version:10.0.82.76        Type: Application
*** 6. install                                                             Type:   Text Document
*** 7. NPSWF32.dll File version:10.0.82.76               Type:Application Extention
*** 8. uninstall_activeX File version:10.0.32.18          Type:Application
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IE Add ons Shockwave Flash Object Enabled IE : LISTED:    10.0.32.18 Enabled
Name:                   Shockwave Flash Object
Publisher:              Adobe Systems Incorporated
Type:                   ActiveX Control
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File date:
Date last accessed:     Today, September 14, 2010, 1 minute ago
Class ID:               {D27CDB6E-AE6D-11CF-96B8-444553540000}
Use count:              243
Block count:            0
File:                   Flash10c.ocx
Folder:                 C:\WINDOWS\system32\Macromed\Flash
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Hi, thanks. Well the fact that you could see the animation means you have Flash Player Installed correctly and the latest version. However, I would like you to Use IE and go to Tools, Manage Addons. Then look for "Show"(very light text) and look in All Add ons for Shockwave Flash Object and make sure it is Enabled. It should also say vs 10.1.82.76. -->
***MINE IS: IE 10.0.32.18 ***
Then use FF(Firefox) and go to Plugins and look for Shockwave Flash vs 10.1.82.76 and make sure it is Enabled.
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I so not know if these answers (above) apply completely to my problem, they were very simular!
PLEASE Advise? I am not even sure if the problem is with Adobe... feeling stupid! -- Understanding all of this is difficult for me to absorb!
I would Appreciateany help you can provide, I haven't had sound in a long time. Other sounds from my file work fine.
Thank you,
Char

9/26/2010 9:16pm
Pat Wellner - backwards
Hello again.
I uninstalled and reinstalled - Followed all of your advise, Thank you for responding!
This is SO FRUSTRATING!
I have had no sound for a very long time now. Not your problem, mine! - I should have not waited in dealing with this!
         Restarted the computer.. here is the current info. after reinstalling:
From   http://www.adobe.com/software/flash/about/
Windows      Internet Explorer (and other browsers that support Internet Explorer ActiveX controls and plug-ins)      10.1.85.3
Windows     Firefox, Mozilla, Netscape, Opera (and other plugin-based browsers)     10.1.85.3
Macintosh - OS X     Firefox, Opera, Safari     10.1.85.3
Linux     Mozilla, Firefox, SeaMonkey     10.1.85.3
Solaris     Mozilla     10.1.85.3
At least their all using the same version now, IE and FF were using different versions when I checked last time!
I also visited the website you suggested for checking my Adobe settings, I found it interesting but have no clue as to what I am supposed to do there? I read the entire page, and went through each of the different settings, but don't understand how that applies to my no sound problem!
*** I am also not getting any of the Windows start up sounds, or closing etc. Does this make a difference for helping to identify the problem / SOLUTION any further?
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I thought I had read in one of the Adobe Forums to check for Driver updates...? Do you know for which Drivers?
I did check the Realtek website - As I am using: Realtek Semiconductor Corp AC97 Audio for VIA (R) Audio Controller Dated: 12/28/2006   this date has to be wrong!
Version no. 5.10.0.6210
I am afraid of doing Anything without some kind of direction.- - - Please HELP? (Don't give up)!
Do you have Any more ideas? Or Suggestions?
YOU and your help are Very much Appreciated!
Thanks again, Char
Message was edited by: uccharisme

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Our power was out AGAIN from the 17th through the 19th (don't get me started).
I noticed a hardware scan had now gotten a failure on the main hard drive. So I called them on the 21st to add this to the case before sending the laptop back. The girl said they can't add anything to an existing case or edit it at all once it's opened. She would have to open a new case and SEND ME ANOTHER BOX. I told her to forget it because I was ready to send it in and didn't want to wait for another box. I also asked for a status on that "escalation case" where the supervisor was supposed to call me. In order to do this she, yes, wait for it, had to open ANOTHER CASE!! So they would know I wanted a status. I'm completely dumbfounded.
So I sent it back on the 21st. This time I practically wiped it. I had already removed all my files the last time, but I had left my bookmarks and browser history intact. I set up a guest logon with admin privileges. I updated my letter and printed off more stuff to include with the box. On one sheet I had only the case number, the serial number and machine type. On another sheet I had "DO NOT SEPARATE THIS PAPERWORK FROM THE LAPTOP" and the case number. I put this sheet on top (The guy on the 15th said my letter and stuff may have gotten separated from the laptop once it was delivered to the repair facility). I used a ton of staples so it would all stay together. I included in my letter the failure on the main hard drive and asked if they could look at it. I wrote about having to open a new case if I wanted to include it.
They received it on the 22nd. A nice gentleman from the repair facility called me that day asking about the password. that. was. written. on the sheet they have you fill out. I told him what happened last time and also mentioned the hard drive failure and asked if he could look into it. He said they would.
I received my laptop back yesterday morning.The sheet that came with it said they had "replaced the following parts to complete the repair of your laptop."
Part Description                                           Symptom
IMAGE                                                             Replaced due to engineering change
System board                                                 Network card error
Hard disk drive                                                Network card error
ECA-WIRELESS                                            <no symptom listed>
There was also a sheet saying they had installed a factory preload of software and I needed to install Lenovo and Windows updates.
When I booted it up, the first thing I noticed, in the lower right corner was:
Windows 8.1
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I ran a hardware scan. Well, I tried. It stopped part way through and said it finished successfully but most of the tasks showed up as cancelled. I tried to run it again - issues - rebooting ensued. It said the LSC wasn’t available and that I should try again or reboot.
Tried several times. Then got what I guess is the new BSOD - kinder, gentler:
Your PC ran into a problem and needs to restart. We're just
collecting some error info, and then we'll restart for you. (xx% complete)
If you'd like to know more, you can search online later for this error: DRIVER_CORRUPTED_EXPOOL
Even though the LSC said my Lenovo files were all up to date, I ran the Update. And first I had to download a new version of Update. Then I downloaded all of the Lenovo updates and installed them (there were quite a few). The BIOS update failed. While I was doing the Lenovo downloads, I got a light blue screen but no text (I was out of the room so I'm not sure what happened). Did CTRL-ALT-DEL and it shows only IE and Task Manager as applications that are running. Could not “Switch to” IE. Hitting window key to go to start didn't do anything. So I had to restart.
By 3pm yesterday there were 34 system events in the configuration history.
I ran the hardware scan again after I updated the Lenovo files, and you guessed it! Failure on the SSD (SMART Short Self-Test) and warning on the wireless. Nothing had changed. Except hardware scan is acting different than it did before I sent in the laptop for repairs. When it finishes, it instantly closes and just shows 100% complete. When I click on "see last results" it shows a screen called
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When I would try to run Windows update, it would hang up PC Settings. I couldn't even kill it using task manager because it didn't show up as a task. During this, I got a flag saying the firewall wasn't turned on. I tried to turn it on, but clicking on Turn on Windows Firewall didn't do anything. I tried to setup my Microsoft account but that just hung too.
I ended up running Windows Update FOUR TIMES to get all the updates installed. Every time I ran it, it said "Done!" and I would run it again and more would show up. The last time was this morning.
At some point, the error about SecureBoot went away.
Then, I created a bootable BIOS update disk. Following the ReadMe instructions, I went through ThinkPad Setup and verified several values. Of note:
Secure Boot was DISABLED. According to the ReadMe file, this should be ENABLED in Windows 8.1. I enabled it.
Under Startup/Boot, according to the ReadMe that came with the BIOS update, UEFI/Legacy Boot is supposed to be set at UEFI Only for Windows 8.1. Mine was set to "Both". I changed it.
In Startup, OS Optimized Defaults was DISABLED, even though it says right there (and in the BIOS update ReadMe) it should be ENABLED to meet Microsoft Windows 8 Certification Requirement.
After these updates, I flashed the new BIOS.
Then, I ran hardware scan again...
Now I have TWO failures on the SSD: Random Seek Test and SMART Short Self-Test. Great.
In the Event Viewer (that I recently discovered), it says my disk has a bad block. It just says The device, \Device\Harddisk\DR1, has a bad block. I assume this is the SSD...
There are 867 events in the event viewer - Critical, Error, and Warning...
Fifty-two of these are from October 7, 2013 - before my little laptop was a glimmer.
The rest are from when Lenovo had it and yesterday and today.
64 of them are the disk error.
341 are from DeviceSetupManager. 65 of those are from failed driver installs. 69 are for not being able to establish a connection to the windows update service. 64 are from not being able to establish a connection to the Windows Metadata and Internet Services (WMIS).
3 times it's rebooted without cleanly shutting down
60 of them are from Service Control Manager and say The TDKLIB service failed to start due to the following error: The system cannot find the file specified.
One of them says {Registry Hive Recovered} Registry hive (file): '\??\C:\Users\Default\NTUSER.DAT' was corrupted and it has been recovered. Some data might have been lost.
16 are warnings that various processors in Group 0 are being limited by system firmware.
12 say the certificate for local system with thumbprint <bunch of hex numbers> is about to expire or already expired.
108 are warnings for failure to load the driver \Driver\WUDFRd for various devices
16 are application errors
One is for the computer rebooting from a "bug check"
15 are for name resolutions timing out after none of the configured DNS servers responded.
10 are for SecureBoot being disabled.
14 for services terminating unexpectedly
15 are for WLAN Extensibility Module has stopped
61 are for applications not being able to be restarted because the application SID does not match Conductor SID
12 are for activation of CLSID timing out waiting for the service wuauserv to stop
So, I'll call them on Monday and open. a. new. case (#5?) - but really 7. And get A NEW BOX.
I'll keep you updated!

Hi amycdero and welcome to the HP Forum,
I understand that you are having scanning and printing issues after upgrading to Mavericks OS X v10.9.1. I will try my best to help you resolve this issue.
In this document for Mac OS X: Scanning Software Does Not Open or Stops Responding are steps the may help you with your scanning issue.
This document for Fixing Ink Streaks, Faded Prints, and Other Common Print Quality Problems should help with the streaking printing issue.
I hope this information is helpful. Please let me know.
Thank you,
I worked on behalf of HP.

Where Is the Airplay Icon (for audio) on my iPhone 4? - And Other Issues

For the most part I'm pretty pleased with iOSv4.2 for both my iPads and iPhones. Folders, multitasking, all great improvements. But perhaps the most exciting new feature is "Airplay" from my iPad and, I wish, from my iPhone as well. To bad it's gimpy...
Never mind the fact that Airplay doesn't work with my original AppleTV - I think that's a raw deal, but hey, that's the way Apple rolls us into its version of the future. So ATV2 is already ordered and en-route.
I'll get to video and photos eventually, but for now I'm mostly concerned about sending music wirelessly from my iGizmos to speaker systems around the house. I have two Airport Express units, and those show up in Airplay on my iPad, so I know the system is working.
So here are the issues I'm having with Airplay:
1) I'm posting here because my biggest issue is that I do not see Airplay on my iPhone 4 updated to iOSv4.2. Even when using the iPod app on the iPhone, when I swipe to the controls in multitasking mode, there is no Airplay icon. It seems to me I should be able to send audio - either stored or streaming - from my iPhone to my Airports (as I can with my iPad), but I cannot. BTW, I DID see the Airplay icon briefly yesterday - when I had a bluetooth stereo headset activated, the Airplay icon appeared and gave me the choice of the headset or the iPhone. But I never did see an option to connect with my Airports.
2) When using Airplay from the iPad, I was only permitted to select ONE Airport device at a time. Huh? With Airplay in iTunes on my desktop, I have the option of sending the signal to as many devices as I want at one time. Is there some reason I cannot do that with my iOSv4.2? Seems to me they should operate in the same manner, why the oversight? Eventually I will need to connect multiple sound systems to one source.
3) As others have reported in this space, I am experiencing intermittent signal when listening to audio from my v4.2 enable iPad. It gets pretty annoying. I will continue to monitor these threads and see if I can get to the crux of the issue.
I recall reading that the release v4.2 was delayed somewhat in part because of "WiFi issues," and it would appear to me that those issues were not entirely resolved prior to the actual release. I'm glad they went ahead and released it, because the other features I've alluded to are a big improvement, but now that they've tempted me with these new possibilities, I expect it all to work well.
Are we taking bets on the release of iOSv4.2.2 ?
Thanks,
--PS

Mini Man, I'm glad to read you found a solution to your issue, but I don't know if your solution is going to be mine as well.
For starters, I do not have the new Apple TV - at least, not yet. I have ordered one, but it will not be delivered until some time next week (sneering glance at Steve & Co. for abandoning that platform rather than making it AirPlay compatible).
But that is not really my issue: my issue is that my two Airport Express units do NOT show up in the iPhone, though the DO show up on my iPad. This tells me they have been properly configured (both units have names, and are connected to the house network), so there must still be something missing from the equation.
And, judging from the response of a few others who have chimed in here, I think it's save to say that the experience is not altogether uncommon.
I'm surprised nobody has come back with a more direct solution to the common issue. I may have to call AppleCare someday this week...
--PS

No Sound on MP4 Video and Other Issues

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