No sound or Vibration for Incoming calls if phone is placed in pocket due to slight touch on the screen

During incoming calls, a small touch on the screen will switch off the Sound and the vibration. This happens when the phone is placed inside the pant pockets. So i am missing many calls when i am travelling out. Any setting to remove this feature. 
I tried using flip case but its spoiling the look of my Z10. So please help if there are any software setup 

You can restore your phone to factory settings if you wish to see if it corrects your issue. Resetting to factory settings will wipe out all your data so you should save it first. To save all your stuff download and install BlackBerry Link on your computer from the link below. Resetting will not back-up the OS on your phone. Once you have downloaded and installed BlackBerry Link connect your phone to your computer and save your stuff. Once saved disconnect your phone from the computer.
To reset your phone: tap the Settings App, scroll down and tap Security and Privacy, tap Security Wipe, tap the blank box and enter blackberry.
Once Wiped reconnect your phone to your computer and install your stuff.
http://us.blackberry.com/software/desktop/blackberry-link.html
http://ca.blackberry.com/software/desktop/blackberry-link.html
If you are in a different country, choose country at the bottom of the page.

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