No sound for incoming calls but it works using speaker and earpiece. I can't hear anything but the other party can hear me clearly. I was told it's hardware problem. Would anyone please help? Thanks

No sound for incoming calls but it works using speaker and earpiece. I can't hear anything but the other party can hear me clearly. I was told it's hardware problem. Would anyone please help me? Thanks

This is an annoying problem for many people. Most likely your dock connector (on the bottom where you plug in your phone) is dirty or screwed up and is probably just coincidence that it happened after you updated. Some people have had success cleaning the port with a dry clean tooth brush. There is a long discussion going on at the thread I linked below. Good luck...
https://discussions.apple.com/thread/2475631

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