No stereo, only mono

I have just bought a Soundblaster X-fi Go Pro. It won't record in stereo in my laptop using win. 8.1
I have downloaded the win 8.1 drivers for it.
It will only record in Mono, on both channels. It is connected to the Master Out of my mixer, which I know is sending out stereo because I can hear it on my mixer headphones and connected speakers.
I have been told that my laptop needs to recognise the soundcard as a soundcard and not as a microphone. I cannot see how to do this anywhere. I might have to take the new soundcard back to the shop.

I have just bought a Soundblaster X-fi Go Pro. It won't record in stereo in my laptop using win. 8.1
I have downloaded the win 8.1 drivers for it.
It will only record in Mono, on both channels. It is connected to the Master Out of my mixer, which I know is sending out stereo because I can hear it on my mixer headphones and connected speakers.
I have been told that my laptop needs to recognise the soundcard as a soundcard and not as a microphone. I cannot see how to do this anywhere. I might have to take the new soundcard back to the shop.

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